Communications Management Platform Sample Reports Guide · Bill Management Reports This chapter contains a description and sample report for each of the following Bill Management

Communications Management Platform

Sample Reports Guide

Tangoe, Inc. 35 Executive Blvd. Orange, CT 06477

Phone: 203-859-9300 www.tangoe.com

©2007 Tangoe Inc. All rights reserved. Communications Management Platform and CMP are trademarks of Tangoe Inc. All other company and product names mentioned are trademarks or registered trademarks of the respective companies with which they are associated, including but not limited to: Microsoft windows, Microsoft Excel, Microsoft Word, Adobe Acrobat Reader and Business Objects. CMP includes technology for which U.S. patents have been issued. Tangoe makes a sincere effort to ensure the accuracy of this material. The content of this documentation is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by Tangoe. Tangoe assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation. Except as permitted by such license, no part of this publication may be reproduced, converted, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of Tangoe.

CMP Sample Reports – TANGOE CONFIDENTIAL Page 3

Contents

Introduction....................................................................................................................... 7 Using this Guide ................................................................................................................ 9 About the Samples .......................................................................................................... 11 Bill Management Reports............................................................................................... 13

Accounts Allocated Over/Under 100% ......................................................................... 14 Accounts with No Billing Activity................................................................................ 16 Spend by Cost Center and Account by Invoice Number............................................... 18 Spend by Cost Center, Account and BTN for Invoice Number .................................... 20 Charges Allocated from an Invoice - Detailed .............................................................. 22 Charges Allocated from an Invoice - Summary ............................................................ 24 Charges Allocated to the Default Cost Center - Account.............................................. 26 Charges Allocated to the Default Cost Center - BTN ................................................... 28 Charges Allocated to the Default Cost Center - Inventory............................................ 30 Allocated Charges by Cost Center and Product Type ................................................... 32 Inventory Items Allocated Over 100 Percent ................................................................ 34 Inventory Items Allocated Under 100 Percent .............................................................. 36 Cost Centers Pending Deactivation with Definition Items............................................ 38

Employee Reports ........................................................................................................... 41 Employees Not Assigned to a Cost Center.................................................................... 42 Employees Not Assigned to a Business Entity.............................................................. 44 Terminated Employees with Assigned Inventory ......................................................... 46

Inventory Reports ........................................................................................................... 49 Access Ring Inventory................................................................................................... 50 Circuit Inventory by Location ....................................................................................... 52 Data Networks ............................................................................................................... 54 Frame Relay Networks by Location.............................................................................. 56 Inventory by Type ......................................................................................................... 58 Inventory Assigned to the Default Cost Center............................................................. 60 Inventory Not Assigned to any Account ....................................................................... 62 Inventory Not Assigned to any Carrier.......................................................................... 64 Inventory Not Assigned to any Employee..................................................................... 66 Inventory Summary by Business Entity ........................................................................ 68 Inventory Not Assigned to any Cost Center.................................................................. 70 Disconnected Inventory................................................................................................. 72 New Inventory Installations........................................................................................... 74

Invoice Reports................................................................................................................ 77 Accrual Aging................................................................................................................ 78 Carrier Adjustment Summary........................................................................................ 80 Carrier Dispute Summary.............................................................................................. 82 Carrier Payment Summary – AP Export - Pending....................................................... 84 Carrier Payment Summary – AP Exported.................................................................... 86 Carrier Payment Summary – Bill Payment ................................................................... 88 Carrier Payment Summary – GL Export - Pending....................................................... 90


Carrier Payment Summary – GL Exported ................................................................... 92 Dispute Activity............................................................................................................. 94 Invoice Aging ................................................................................................................ 96 Invoice Processing Scorecard........................................................................................ 98 Invoiced Inventory Charges......................................................................................... 100 Monthly Allocated Invoices by GL Export Date - Account........................................ 102 Open and Held Disputes .............................................................................................. 104

Provisioning Reports .................................................................................................... 107 Provisioning Activity................................................................................................... 108 Provisioning Activity by Date ..................................................................................... 110 Provisioning Orders..................................................................................................... 112 Provisioning Orders by Date ....................................................................................... 114 Provisioning Requests ................................................................................................. 116 Provisioning Requests by Date.................................................................................... 118 Provisioning Scorecard................................................................................................ 120 Vendor Scorecard ........................................................................................................ 122

Spend and Usage Reports............................................................................................. 125 Access Charges by Invoice and Account .................................................................... 128 Account Level Spend................................................................................................... 130 Spend by Month by Billing System............................................................................. 132 Spend by Cost Center and Account............................................................................. 134 Allocated Charges for Cost Center - Account ............................................................. 136 Allocated Charges for Cost Center - BTN................................................................... 138 Allocated Charges for Cost Center - Inventory ........................................................... 140 Spend by Carrier and Product Family ......................................................................... 142 Spend By Carrier By Account By Month.................................................................... 144 Directory Assistance Charges...................................................................................... 146 Employee Spend By Inventory Type........................................................................... 148 Internet Charges........................................................................................................... 150 Spend by Carrier and Account..................................................................................... 152 Spend By Account for Invoice Number ...................................................................... 154 Late Payment Fees....................................................................................................... 156 Miscellaneous Charges ................................................................................................ 158 Spend by Month by Product for Product Family......................................................... 160 Spend by Product Type for Product Family ................................................................ 162 Spend by Product Type for Product Family and Carrier ............................................. 164 Spend by Carrier and Product Family ......................................................................... 166 Spend by Carrier for Product and Country.................................................................. 168 Spend by Carrier for Country and Product.................................................................. 170 Spend by Carrier, Product for Country........................................................................ 172 Spend by Country, Carrier for Product........................................................................ 176 Spend by Country, Product for Carrier........................................................................ 178 Spend by Product for Carrier and Country.................................................................. 180 Spend by Product, Country and Carrier....................................................................... 182 Voice Charges by Call Category ................................................................................. 184 Voice Charges by Call Service.................................................................................... 186


Voice Charges by Call Type........................................................................................ 188 Spend vs. Commit Reports........................................................................................... 191

Spend vs. Commit Summary – Term to Date Projection ............................................ 192 Spend vs. Commit Summary – Variable Projection Method ...................................... 194

Trend Analysis Reports................................................................................................ 197 Account Spend Trend .................................................................................................. 198 Spend by Carrier by Month ......................................................................................... 200 Employee Spend Trend ............................................................................................... 202

Vendor and Carrier Reports........................................................................................ 205 Spend by Product Family and Product Category......................................................... 206 Vendor Scorecard ........................................................................................................ 208


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Introduction Corporations overpay in excess of 20% per year for their voice and data services, translating to over $6 billion for large companies in the U.S. every year. This is caused primarily from companies managing their total communication spend with a manual, inefficient process. Enterprise software that automates bill management, auditing, contract management, service inventory control, network management, and rate assurance provides companies with the tools necessary to ensure that dollars previously overpaid to carriers return to their bottom line. As companies continue to build out and enhance their voice and data networks, the complexity of managing these expenses has increased substantially. This complexity is reflected in a number of largely disparate paper documents: from the initial contracts and Service Level Agreements with their associated attachments and addendums to the monthly bills that appear at various locations throughout an enterprise to employee expense reports that document wireless, Internet and home office expenses. Tangoe’s Communication Management Platform (CMP) provides a centralized solution for managing all aspects of your telecommunications programs. Through the use of industry leading technologies, the web-based CMP solution provides extensive visibility into all facets of the TEM process from inventory procurement through invoicing and bill payment. In addition, CMP provides an unparalleled suite of web-based production quality reports that may be used by executives, finance and accounting personnel, business unit managers, cost-center managers and operations managers. CMP enables companies to generate reports for managing telecomm expense by offering: Authorized personnel the ability to capture, analyze, report, audit, and

communicate accurate spend and usage for allocated inventory Automated auditing of contractual telecommunications commitments

(rates and terms), billing, service inventory accuracy, market factors, spend and trend variances, utilization, and communication service configurations

Scalable and expandable capabilities to meet the needs of the most

demanding companies




Using this Guide This guide is a subset of the typical sample reports that are available to you. Use this guide to:

Gain an understanding of the basic information available to you and others who are involved in your TEM process

Quickly determine which report will provide you with the

information you need

The reports are categorized into the following functional groups:

Bill Management Reports Employee Reports

Inventory Reports

Invoice Reports

Provisioning Reports

Spend and Usage Reports

Spend vs. Commit Reports

Trend Analysis Reports

Vendor and Carrier Reports




About the Samples Each sample report contains:

Brief description of the report’s purpose Identification of typical users of the report

Sample report (reduced scale)

When using the reports in this guide, please keep in mind:

They are basic samples. Tangoe implementation team members can customize reports to meet your needs in accordance with the administrative requirements outlined in your service agreement.

They are fictional.

Reporting frequencies are representative.

Our suggested reporting frequencies are based upon industry experience and regulatory guidelines.

Reports can have multiple pages and drill-down options.

Only the first page of the report is included for some reports.

Reports are displayed at a reduced scale for graphical representative purposes only.




Bill Management Reports This chapter contains a description and sample report for each of the following Bill Management reports: Accounts Allocated Over/Under 100%

Accounts With No Billing Activity

Spend by Cost Center and Account for Invoice Number

Spend by Cost Center, Account and BTN for Invoice Number

Charges Allocated From an Invoice - Detailed

Charges Allocated From an Invoice – Summary

Charges Allocated to the Default Cost Center – Account

Charges Allocated to the Default Cost Center – BTN

Charges Allocated to the Default Cost Center – Inventory

Allocated Charges by Cost Center and Product Type

Inventory Items Allocated Over 100 Percent

Inventory Items Allocated Under 100 Percent

Cost Centers Pending Deactivation with Definition Items


Accounts Allocated Over/Under 100% Who Uses This Report?

CMP Users and Cost Center Managers run this report. Who Receives this Report?

Cost Center Managers, Finance and Accounting use this report to reconcile account allocations.

How Frequently is this Report Run?

Run monthly, quarterly or as needed. The Accounts Allocated Over/Under 100% report identifies all accounts that are either over allocated or under allocated to one or multiple cost centers. The report information is used for a variety of purposes including monthly reconciliation of account allocations prior to allocating costs to G/L accounts and producing A/P Extracts. This report can be run to assure that all accounts are allocated properly after discovering and accepting new accounts.

Grouping / Sorting Grouping for Accounts Allocated Over/Under 100% is by Account Name, Account Number and Carrier. Sorting is chronological by Account Number. Page numbering is continuous from the first to the last page of the report.

Totals Totals are provided for Allocation percentage and Account Name.



Accounts with No Billing Activity Who Uses This Report?


Cost Center Managers and Operations use this report to identify accounts with no billing activity.


This report is run monthly and as needed. The Accounts with No Billing Activity Report identifies all accounts that have no billing over a user defined period of time. The report may be produced for accounts in multiple countries.

Grouping / Sorting Grouping for Accounts with No Billing Activity is by Country, Account Name, Carrier and Master Account. Sorting is chronological by Account Number. Page numbering is continuous from the first to the last page of the report.

Totals There are no totals on the Accounts With No Billing Activity Report.



Spend by Cost Center and Account by Invoice Number

Who Uses This Report?


Cost Center Managers, Accountants and Operations Managers use this report to identify cost center and account allocations.


This report is run monthly and may also be run after invoices have been allocated and after chargebacks have been calculated.

The Spend by Cost Center and Account by Invoice Number Report identifies cost center/account allocation breakdowns for specific invoices. The report may be produced for multiple countries and details may be displayed in original invoice currency.

Grouping / Sorting Grouping for Spend by Cost Center and Account is by Cost Center. Sorting is chronological by Account Number. Page numbering is continuous from the first to the last page of the report.

Totals Totals are provided for Usage, Monthly charges, One Time Charges, Discount, Taxes, Adjustments and Grand Total.



Spend by Cost Center, Account and BTN for Invoice Number



Cost Center Managers and Operations use this report to identify cost center and account allocations by Billed Telephone Number.


This report is run monthly and as needed. This report identifies cost center/account allocation breakdowns for specific invoices by BTN. The report may be produced for multiple countries and details may be displayed in original invoice currency.

Grouping / Sorting Grouping is by Cost Center. Sorting is chronological by Account Number and BTN. Page numbering is continuous from the first to the last page of the report.

Totals Totals are provided for Usage, Monthly charges, One Time Charges, Discount, Taxes, Adjustments and Grand Total.



Charges Allocated from an Invoice - Detailed Who Uses This Report?


Cost Center Managers, Finance and Accounting use this report to list all detailed allocated charges associated to an invoice.


This report is run monthly and after an invoice has been allocated. This report provides full details of allocated charges that are associated to an invoice. The report may be produced with details for the original invoice currency. Currency subtotals can be suppressed at the time the report is run.

Grouping / Sorting Grouping is by Company and G/L Account. Sorting is chronological by G/L Account. Page numbering is continuous from the first to the last page of the report.

Totals Totals are provided for Allocation amount.



Charges Allocated from an Invoice - Summary Who Uses This Report?


Cost Center Managers, Finance and Accounting use this report to summarize allocated charges associated to an invoice.


This report is run monthly and as needed. This report provides a summary of allocated charges that are associated to an invoice. The report may be produced with details for the original invoice currency. Currency subtotals can be suppressed at the time the report is run.

Grouping / Sorting Grouping is by Company and G/L Account. Sorting is chronological by G/L Account. Page numbering is continuous from the first to the last page of the report.

Totals Totals are provided for Allocation amount.



Charges Allocated to the Default Cost Center - Account



Cost Center Managers, Finance and Accounting use this report to identify allocated charges to the default cost center by account.


This report is run monthly and as needed. View Account charges allocated to your default cost center. This report displays your allocated charges for your default cost center by account. Use this report to identify charges by cost center for your allocated charges and to identify trends.

Grouping / Sorting Grouping is by Cost Center Number and Account. Sorting is chronological Account. Page numbering is continuous from the first to the last page of the report.

Totals Totals are provided for Actual Allocation amount and Allocated Currency.



Charges Allocated to the Default Cost Center - BTN



Cost Center Managers and Operations use this report to identify allocated charges to the default cost center by BTN.


This report is run monthly and as needed. View BTN charges allocated to your default cost center. This report displays your allocated charges for your default cost center by BTN. Use this report to identify charges by cost center for your allocated charges and to identify trends.

Grouping / Sorting Grouping is by Inventory Type. Sorting is chronological by Inventory Item Number. Page numbering is continuous from the first to the last page of the report.

Totals The first page of the report provides a summary and total for all inventory types. Drill downs into individual inventory types in addition to Allocated Charge Totals and Allocated Currencies are provided.



Charges Allocated to the Default Cost Center - Inventory



Cost Center Managers and Operations use this report to identify allocated charges to the default cost center by inventory.


This report is run monthly and as needed. View Inventory charges allocated to your default cost center. This report displays your allocated charges for your default cost center by inventory item. Use this report to identify charges by cost center for your allocated charges and to identify trends.

Grouping / Sorting Grouping is by Inventory Type. Sorting is chronological by Inventory Item. Page numbering is continuous from the first to the last page of the report.

Totals The first page of the report provides a summary and total for all inventory types. Drill downs into individual inventory items in addition to Allocated Charge Totals and Allocated Currencies are provided.



Allocated Charges by Cost Center and Product Type



Cost Center Managers and Operations use this report to identify allocated charges to cost centers by product family.


This report is run monthly and as needed. This report allows you to view a list of cost centers and their charges by product family (Voice, Data, Access, Misc., Wireless, Unassigned) over a given Date Range.

Grouping / Sorting Grouping is by Batch ID, Carrier and Product. Sorting is chronological by Invoice Number. Page numbering is continuous from the first to the last page of the report.

Totals Totals are provided for Data, Voice, Miscellaneous, Access, Wireless, Unassigned, One-Time Prorated, Discount, Adjustments, Taxes and Grand Totals.



Inventory Items Allocated Over 100 Percent Who Uses This Report?


Cost Center Managers and Operations use this report to identify inventory that has been allocated over 100%.


This report is run as needed. The Inventory Items Allocated Over 100 percent report enables you to locate telecommunications inventory that has been over allocated and resolve over allocated batches in allocation processing. CMP scans allocation definitions in Cost Center Management and creates a list of telecommunications inventory items allocated at over one hundred percent.

Grouping / Sorting Grouping for Inventory Items Allocated Over 100 percent is by Inventory Item. Sorting is chronological by Inventory Item. Page numbering is continuous from the first to the last page of the report.

Totals Totals are provided for Allocation percentage amount.



Inventory Items Allocated Under 100 Percent Who Uses This Report?


Cost Center Managers and Operations use this report to identify inventory that has been allocated under 100%.


This report is run as needed. The Inventory Items Allocated Under 100 percent report enables you to locate under allocated telecommunications inventory and resolve under allocated batches in allocation processing. The CMP reporting engine scans allocation definitions in Cost Center Management and creates a list of telecommunications inventory items allocated at less than one hundred percent.

Grouping / Sorting Grouping for Inventory Items Allocated Under 100 percent is by Inventory Item. Sorting is chronological by Inventory Item. Page numbering is continuous from the first to the last page of the report.

Totals Totals are provided for Allocation percentage amount.



Cost Centers Pending Deactivation with Definition Items



Cost Center Managers and Operations Managers use this report to identify cost centers that are pending deactivation.


This report is run as needed. The Cost Centers Pending Deactivation with Definition Items report lists centers marked Pending Deactivation with remaining telecommunications inventory or accounts.

Grouping / Sorting Grouping for Cost Centers Pending Deactivation with Definition Items is by Cost Center. Sorting is alphabetical by Cost Center. Page numbering is continuous from the first to the last page of the report.

Totals Totals are not provided.





Employee Reports

This chapter contains a description and sample report for each of the following Employee reports: Employees Not Assigned to a Cost Center

Employees Not Assigned to a Business Entity

Terminated Employees with Assigned Inventory


Employees Not Assigned to a Cost Center Who Uses This Report?


Cost Center Managers and Operations use this report to identify employees that do not have an assigned cost center.


This report is run as needed. This report lists any employee that is not assigned to a cost center. Companies that use allocation models based on employee headcount will need to have each employee assigned to a cost center.

Grouping / Sorting Grouping is by Employee ID. Sorting is alphabetical by last name. Page numbering is continuous from the first to the last page of the report.

Totals Totals are not provided.



Employees Not Assigned to a Business Entity Who Uses This Report?

CMP Users and Operations Managers run this report. Who Receives this Report?

Operations Managers use this report to identify employees that have no assigned default entity.


This report is run as needed. This report lists any employee that is not assigned to at least one corporate entity.

Grouping / Sorting Grouping is by Employee ID. Sorting is alphabetical by Last Name. Page numbering is continuous from the first to the last page of the report.

Totals There are no totals provided.



Terminated Employees with Assigned Inventory Who Uses This Report?


Cost Center Managers and Operations Managers use this report to identify terminated employee with inventory.


This report is run as needed. This report lists any employee that has a termination date prior to current date and has inventory assigned.

Grouping / Sorting Grouping is by employee. Sorting is by inventory type. Page numbering is continuous from the first to the last page of the report.






Inventory Reports This chapter contains a description and sample report for each of the following Inventory reports: Access Ring Inventory

Circuit Inventory By Location

Data Networks

Frame Relay Networks By Location

Inventory by Type

Inventory Assigned to the Default Cost Center

Inventory Not Assigned to Any Account

Inventory Not Assigned to Any Carrier

Inventory Not Assigned to Any Employees

Inventory Summary by Business Entity

Inventory Not Assigned to Any Cost Center

Disconnected Inventory

New Inventory Installations


Access Ring Inventory Who Uses This Report?


Operations Managers and IT Infrastructure managers use this report to view access ring inventory.


This report is run as needed. The Access Ring Inventory report lists all access ring inventory. The Access Ring Inventory report may be used to view the Ring ID, Name, Ring Type, Parent Ring ID, Carrier, Entity Nodes, Carrier Pop, Speed, Used Kpbs, and Available Kpbs. Circuit and channel information for your access ring by selecting Yes from the Display Circuit Availability Section, and Display Service Channel Section drop-down menus.

Grouping / Sorting Grouping for Cost Centers Pending Deactivation with Definition Items is by Ring ID. Page numbering is continuous from the first to the last page of the report.




Circuit Inventory by Location Who Uses This Report?


Operations Managers and IT Infrastructure managers use this report to view circuit inventory by enterprise location.


This report is run as needed. The Circuit Inventory By Location report lists your circuit inventory by their available channels and location. This report lists the Entity, Address, Channels (Avail), OC192, OC48, OC12, OC3, E4, DS3, DS1, DS0, and Other.

Grouping / Sorting Grouping for Circuit Inventory By Location is by major circuit type. Page numbering is continuous from the first to the last page of the report.

Totals Totals are provided by different circuit types.



Data Networks Who Uses This Report?


Operations Managers and IT Infrastructure managers use this report to view Data Network information including private Line and PVC data.


This report is run as needed. The Data Networks report lists its Entity, including Street, State, Hub, and Notes information for a user defined data network. It includes Private Line and PVC data.

Grouping / Sorting Grouping for Data Networks is by entity, sorting is alphabetical by “from” entity. Page numbering is continuous from the first to the last page of the report.




Frame Relay Networks by Location Who Uses This Report?


Operations Managers and IT Infrastructure managers use this report to view Frame Relay Data Network information including private Line and PVC data by location.


This report is run as needed. This report lists frame relay networks (PVCs, Ports, Circuits, Speeds, DLCI) by location (to and from).

Grouping / Sorting Grouping is by entity, sorting is alphabetical by “from” entity. Page numbering is continuous from the first to the last page of the report.

Totals There are no totals provided



Inventory by Type Who Uses This Report?


Operations Managers and IT Infrastructure managers use this report to view Frame Relay Data Network information including private Line and PVC data by location.


This report is run as needed. The Inventory by Type report returns a complete listing of all inventories. The report is designed to be exported to Excel.

Grouping / Sorting Grouping for Inventory by Type is by inventory type and is sorted chronologically by Inventory Item. Page numbering is continuous from the first to the last page of the report.




Inventory Assigned to the Default Cost Center Who Uses This Report?


Operations Managers and Cost Center Managers use this report to identify Inventory assigned to the Default Cost Center (Not allocated).


This report is run as needed. This report returns a listing of all inventory that is assigned to the Default Cost Center.

Grouping / Sorting Grouping is by carrier and is sorted chronologically by Inventory Item. Page numbering is continuous from the first to the last page of the report.




Inventory Not Assigned to any Account Who Uses This Report?


Operations Managers and Cost Center Managers use this report to identify Inventory not assigned to an account.


This report is run as needed. This report returns a listing of all inventory that is not assigned to an account.

Grouping / Sorting Grouping is by type and is sorted chronologically by Inventory Item. Page numbering is continuous from the first to the last page of the report.




Inventory Not Assigned to any Carrier Who Uses This Report?


Operations Managers and Cost Center Managers use this report to identify Inventory not assigned to a Carrier.


This report is run as needed. This report returns a listing of all inventory that is not assigned to a Carrier.





Inventory Not Assigned to any Employee Who Uses This Report?


Operations Managers and Cost Center Managers use this report to identify Inventory not assigned to an employee(s).


This report is run as needed. This report returns a listing of all inventory that is not assigned to an employee.





Inventory Summary by Business Entity Who Uses This Report?


Operations Managers and IT Managers use this report to identify Inventory not assigned to an employee(s).


This report is run as needed. This report displays all Inventory items related to a given location. The initial report displays count by major type. By selecting the "Entity" row an additional sub-report is provided with detailed information for that Entity.

Grouping / Sorting Grouping is by entity and is sorted chronologically by entity. Page numbering is continuous from the first to the last page of the report.




Inventory Not Assigned to any Cost Center Who Uses This Report?


Operations Managers and Cost Center Managers use this report to identify Inventory with no assigned cost centers.


This report is run as needed. This report returns a listing of all inventory that is not assigned to a cost center.





Disconnected Inventory Who Uses This Report?

CMP Users, Cost Center Managers and Operations Managers run this report.

Who Receives this Report?

Operations Managers and Cost Center Managers use this report to identify Inventory that has been disconnected.


This report is run as needed. The Disconnected Inventory report returns a listing of all disconnected inventory for a given date range.

Grouping / Sorting Grouping for Disconnected Inventory is by type and is sorted alphabetically by Carrier. Page numbering is continuous from the first to the last page of the report.




New Inventory Installations Who Uses This Report?



Operations Managers and Cost Center Managers use this report to identify Inventory that has been recently installed.


This report is run as needed. This report returns a listing of all installed inventory for a given date range.

Grouping / Sorting Grouping is by type and is sorted alphabetically by Carrier. Page numbering is continuous from the first to the last page of the report.






Invoice Reports This chapter contains a description and sample report for each of the following Invoice reports: Accrual Aging

Carrier Adjustment Summary

Carrier Dispute Summary

Carrier Payment Summary – AP Export – Pending

Carrier Payment Summary – AP Exported

Carrier Payment Summary – Bill Payment

Carrier Payment Summary – GL Export – Pending

Carrier Payment Summary – GL Exported

Dispute Activity

Invoice Aging

Invoice Processing Scorecard

Invoiced Inventory Charges

Monthly Allocated Invoices by GL Export Date – Account

Open and Held Disputes


Accrual Aging Who Uses This Report?

CMP Users, Cost Center Managers and Finance personnel run this report.


Operations Managers, Finance, Accounting and Cost Center Managers use this report to identify and review accrual activity.


This report is run monthly and as needed. The Accrual Aging report lists all accruals that have not been completely reversed. Aging is based on accrual date.

Grouping / Sorting Grouping for Accrual Aging is by country and by carrier. Sorting is chronological by account number. Page numbering is continuous from the first to the last page of the report.

Totals Sub-totals and Grand Totals are provided.



Carrier Adjustment Summary Who Uses This Report?



Operations Managers and Cost Center Managers use this report to identify carrier adjustments.


This report is run weekly and monthly or as needed. The Carrier Adjustment Summary lists carrier adjustments by invoice and account.

Grouping / Sorting Grouping for Carrier Adjustment Summary is by country and by carrier. Sorting is chronological by invoice number. Page numbering is continuous from the first to the last page of the report.




Carrier Dispute Summary Who Uses This Report?



Operations Managers and Cost Center Managers use this report to identify carrier adjustments.


This report is run as needed. The Carrier Dispute Summary report lists invoice disputes over a given Date Range. This report is based on the carrier information which was entered during the creation of the dispute.

Grouping / Sorting Grouping for Carrier Dispute Summary is by country and by carrier. Sorting is chronological by invoice number. Page numbering is continuous from the first to the last page of the report.




Carrier Payment Summary – AP Export - Pending


CMP Users and Finance personnel run this report. Who Receives this Report?

Cost Center Managers and Finance personnel use this report to review carrier payment status.


This report is run as needed. Carrier Payment Summary - AP Export - Pending reports payments that have not been batched or have been batched and not exported. Data is summarized by Currency, Country and Carrier.

Grouping / Sorting Grouping for Carrier Payment Summary - AP Export - Pending is by country and by carrier. Sorting is chronological by invoice date. Page numbering is continuous from the first to the last page of the report.




Carrier Payment Summary – AP Exported Who Uses This Report?




This report is run as needed. Carrier Payment Summary - AP Exported reports payments that have been processed through the AP export module. Data is summarized by Currency, Country and Carrier for selected exported dates.

Grouping / Sorting Grouping for Carrier Payment Summary - AP Exported is by country and by carrier. Sorting is chronological by invoice date. Page numbering is continuous from the first to the last page of the report.




Carrier Payment Summary – Bill Payment Who Uses This Report?




This report is run as needed. Carrier Payment Summary - Bill Payment reports payments discovered on bill imports as identified by the Carrier. Data is summarized by Currency, Country and Carrier for selected exported dates.

Grouping / Sorting Grouping for Carrier Payment Summary – Bill Payment is by country and by carrier. Sorting is chronological by invoice date. Page numbering is continuous from the first to the last page of the report.




Carrier Payment Summary – GL Export - Pending


CMP Users and Accounting personnel run this report. Who Receives this Report?

Cost Center Managers, Accounting and Finance personnel use this report to review carrier payment status.


This report is run as needed. Carrier Payment Summary - GL Export - Pending reports allocated charges that have been not been batched or have been batched and not exported through GL Export. Data is summarized by Currency, Country and Carrier.

Grouping / Sorting Grouping for Carrier Payment Summary – GL Export - Pending is by country and by carrier. Sorting is chronological by invoice date. Page numbering is continuous from the first to the last page of the report.




Carrier Payment Summary – GL Exported Who Uses This Report?

CMP Users and Accounting personnel run this report. Who Receives this Report?



This report is run as needed. Carrier Payment Summary - GL Exported reports allocated charges that have been batched and exported through GL Export. Data is summarized by Currency, Country and Carrier for selected exported dates.

Grouping / Sorting Grouping for Carrier Payment Summary – GL Exported is by country and by carrier. Sorting is chronological by invoice date. Page numbering is continuous from the first to the last page of the report.




Dispute Activity Who Uses This Report?

CMP Users, Cost Center Managers and Accounting personnel run this report.


Cost Center Managers and Finance personnel use this report to review carrier dispute activity.


This report is run weekly, monthly or as needed. The Dispute Activity report is a list of invoice disputes over a given Date Range. All disputes are listed regardless of status. Data is grouped based on invoice country and currency. Carrier information is based on information entered with the dispute and secondly the invoice.

Grouping / Sorting Grouping for Dispute Activity is by country and by carrier. Sorting is chronological by dispute date. Page numbering is continuous from the first to the last page of the report.




Invoice Aging Who Uses This Report?



Cost Center Managers and Finance personnel use this report to review invoice aging.


This report is run as needed. The Invoice Aging report lists all invoices that have an open balance displayed in 30-day increments. Payments against invoices are recognized when exported through Allocation Processing or A/P Export.

Grouping / Sorting Grouping for Invoice Aging is by country and by carrier. Sorting is chronological by Invoice amount. Page numbering is continuous from the first to the last page of the report.




Invoice Processing Scorecard Who Uses This Report?



Cost Center Managers, Executive Managers and Accounting personnel use this report to review invoice processing status.


This report is run monthly and weekly or as needed. The Invoice Processing Scorecard is a list of carriers and their invoice status (Pending, Approved, Verified, Allocated, and Unknown) over a given Date Range. Invoice details by status (Pending, Approved, Verified, Allocated, and Unknown) are provided.

Grouping / Sorting Grouping for Invoice Processing Scorecard is by carrier. Page numbering is continuous from the first to the last page of the report.

Totals Sub-totals are provided.



Invoiced Inventory Charges Who Uses This Report?



Cost Center Managers and Finance personnel use this report to review previously invoiced charges.


This report is run as needed. The Invoiced Inventory Charges report uses previously invoiced inventory to represent the last six months billing activity. Parameters allow for filtering by status and possible missing activity. The report will not show inventory that has not had any billing in the six month period chosen.

Grouping / Sorting Grouping for the Invoiced Inventory Charges is by carrier. Page numbering is continuous from the first to the last page of the report.




Monthly Allocated Invoices by GL Export Date - Account




Cost Center Managers and Finance personnel use this report to review monthly allocated invoices.


This report is run as needed. The Monthly Allocated Invoice by GL Export Date reports a three month summary of allocated invoice charges by carrier, master account number, cost center and export date.

Grouping / Sorting Grouping for the Invoiced Inventory Charges is by carrier. Sorting is by account number. Page numbering is continuous from the first to the last page of the report.

Totals Totals are provided for monthly allocations.



Open and Held Disputes Who Uses This Report?



Cost Center Managers and Operations personnel use this report to review dispute and credit status.


This report is run as needed. The Open and Held Disputes report is an aging report of open and held disputes. The report shows the last log entry date or the date dispute was created as Last Update date. Carrier information is based on information entered with the dispute, not related to the invoice. Disputes do not have to be associated with an invoice to appear on this list.

Grouping / Sorting Grouping for Open and Held Disputes is by carrier, by country, and by currency. Sorting is by dispute aging. Page numbering is continuous from the first to the last page of the report.

Totals Subtotals and totals are provided.





Provisioning Reports This chapter contains a description and sample report for each of the following Provisioning reports: Provisioning Activity

Provisioning Activity by Date

Provisioning Orders

Provisioning Orders by Date

Provisioning Requests

Provisioning Requests by Date

Provisioning Scorecard

Vendor Scorecard


Provisioning Activity Who Uses This Report?

CMP Users, Operations Managers and Cost Center Managers run this report.


Cost Center Managers and Operations Managers use this report to review Provisioning activity.


This report is run as needed. The Provisioning Activity report lists activity filtered by Status, Creator Last Name, Requestor Last Name, Priority, Cost Center, Request Activity, Order Activity, and Entity.

Grouping / Sorting Grouping for Provisioning Activity is parameterized and displayed by ID. Grouping is by Status, Priority, Creator, Requestor, Cost Center, Request Activity, Order Activity and Entity. Page numbering is continuous from the first to the last page of the report.




Provisioning Activity by Date Who Uses This Report?





This report is run as needed. The Provisioning Activity by Date report lists activity for all Provisioning Requests. A Description of the request Due Date and status is provided for each item.

Grouping / Sorting Grouping for Provisioning Activity is parameterized and displayed by ID. Sorting is by Activity ID. Page numbering is continuous from the first to the last page of the report.




Provisioning Orders Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review Provisioning Order activity.


This report is run as needed. The Provisioning Orders report lists all Provisioning Orders.

Grouping / Sorting Grouping for Provisioning Activity is parameterized and displayed by ID. Grouping is by Status, Priority, Creator, Requestor, Cost Center, Request Activity, Order Activity and Entity. Page numbering is continuous from the first to the last page of the report.




Provisioning Orders by Date Who Uses This Report?





This report is run as needed. The Provisioning Orders by Date report lists activity for all Provisioning Orders. A Description of the request Due Date and status is provided for each item.

Grouping / Sorting Grouping for Provisioning Orders is parameterized and displayed by Order ID. Sorting is by Order ID. Page numbering is continuous from the first to the last page of the report.




Provisioning Requests Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review Provisioning Request activity.


This report is run as needed. The Provisioning Requests report lists all Provisioning Requests.

Grouping / Sorting Grouping for Provisioning Requests is parameterized and displayed by Request ID. Grouping is by Status, Priority, Creator, Requestor, Cost Center, Request Activity, Order Activity and Entity. Page numbering is continuous from the first to the last page of the report.




Provisioning Requests by Date Who Uses This Report?





This report is run as needed. The Provisioning Requests by Date report lists activity for all Provisioning Requests. A Description of the request Due Date and status is provided for each item.

Grouping / Sorting Grouping for Provisioning Requests by Date is parameterized and displayed by Request ID. Sorting is by Request ID. Page numbering is continuous from the first to the last page of the report.




Provisioning Scorecard Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review Provisioning status.


This report is run as needed. The Provisioning Scorecard report lists all provisioning activity by user, responsibility, and print detail or summary data over a given date range.

Grouping / Sorting Grouping for the Provisioning Scorecard report is by carrier. Page numbering is continuous from the first to the last page of the report.





Vendor Scorecard Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review vendor Provisioning status.


This report is run as needed. The Vendor Scorecard provides a summary of all provisioning Activity. Select the parameters by time period and by vendor.

Grouping / Sorting Grouping for the Provisioning Scorecard report is by carrier. Page numbering is continuous from the first to the last page of the report.

Totals Totals are provided for open orders.





Spend and Usage Reports This chapter contains a description and sample report for each of the following Spend and Usage reports: Access Charges by Invoice and Account

Account Level Spend

Spend by Month by Billing System

Spend by Cost Center and Account

Allocated Charges for Cost Center - Account

Allocated Charges for Cost Center – BTN

Allocated Charges for Cost Center – Inventory

Spend by Carrier and Product Family

Spend by Carrier by Account by Month

Directory Assistance Charges

Employee Spend By Inventory Type

Internet Charges

Spend by Carrier and Account

Spend by Account for Invoice Number

Late Payment Fees

Miscellaneous Charges

Spend by Month by Product for Product Family

Spend by Product Type for Product Family

Spend by Product Type for Product Family and Carrier

Spend for Carrier by Product Family


Spend by Carrier for Product and Country

Spend by Carrier, Country and Product

Spend by Carrier, Product for Country

Spend by Country, Carrier and Product

Spend by Country, Carrier for Product

Spend by Country, Product for Carrier

Spend by Product for Carrier and Country

Spend by Product, Country and Carrier

Toll Free Charges By Invoice

Vice Charges by Call Category

Voice Charges by Call Service

Voice Charges by Call Type




Access Charges by Invoice and Account Who Uses This Report?


Cost Center Managers and Operations Managers use this report to review account level spend for Access products.


This report is run as needed. The Account Level Access Spend provides a list of Account level access charges by quantity and access charge description.

Grouping / Sorting Grouping for Account Level Access Spend is by Country. Sorting is chronological by account number. Page numbering is continuous from the first to the last page of the report.

Totals Totals and Sub-totals are provided for each country and currency.



Account Level Spend Who Uses This Report?


Cost Center Managers and Operations Managers use this report to review account level spend.


This report is run as needed. The Account Level Spend provides a list of Account level access charges by quantity and access charge description.

Grouping / Sorting Grouping for Account Level Spend is by Carrier and by Country. Sorting is chronological by account number. Page numbering is continuous from the first to the last page of the report.




Spend by Month by Billing System Who Uses This Report?


Cost Center Managers and Operations Managers use this report to review account level spend by Location.


This report is run as needed. This report lists Net Spend by billing system, account and location.

Grouping / Sorting Grouping is by Location is by Month and by Billing System. Sorting is chronological by month. Page numbering is continuous from the first to the last page of the report.




Spend by Cost Center and Account Who Uses This Report?


Cost Center Managers and Operations Managers use this report to review account level spend by Cost Center.


This report is run as needed. This report lists Allocated charges vs. Actual Charges by Cost Center.

Grouping / Sorting Grouping is by Country and by Cost Center. Sorting is chronological by cost center number. Page numbering is continuous from the first to the last page of the report.




Allocated Charges for Cost Center - Account Who Uses This Report?


Cost Center Managers and Operations Managers use this report to review Allocated charges by Cost Center.


This report is run as needed. The Allocated Charges for Cost Center – Account report is a Cost Center based report to show all account charges grouped by carrier, master account and account.

Grouping / Sorting Grouping for Account Allocated Charges for Cost Center – Account is by Carrier. Sorting is chronological by account. Page numbering is continuous from the first to the last page of the report.




Allocated Charges for Cost Center - BTN Who Uses This Report?


Cost Center Managers and Operations Managers use this report to review Allocated Charges by Cost Center.


This report is run as needed. The Allocated Charges for Cost Center – BTN report is a Cost Center based report to show all account charges grouped by carrier and BTN.

Grouping / Sorting Grouping for Account Allocated Charges for Cost Center – BTN is by Carrier. Sorting is chronological by BTN. Page numbering is continuous from the first to the last page of the report.




Allocated Charges for Cost Center - Inventory Who Uses This Report?


Cost Center Managers and Operations Managers use this report to review Allocated Charges by Cost Center.


This report is run as needed. The Allocated Charges for Cost Center – Inventory report is a Cost Center based report to show all account charges grouped by carrier and inventory.

Grouping / Sorting Grouping for Account Allocated Charges for Cost Center – Inventory is by Carrier. Sorting is chronological by Inventory Type. Page numbering is continuous from the first to the last page of the report.




Spend by Carrier and Product Family Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review Carrier Spend.


This report is run as needed. The Carrier Spend report provides a complete listing of carrier spend over a user defined period of time. The report provides additional drill-down capability base don individual carrier and product types.

Grouping / Sorting Grouping for the Carrier Spend report is by Carrier. Sorting is chronological by Inventory Type. Page numbering is continuous from the first to the last page of the report.




Spend By Carrier By Account By Month Who Uses This Report?





This report is run as needed. This report provides a complete listing of carrier spend over a user defined period of time. The report provides additional drill-down capability base don individual carrier and product types.

Grouping / Sorting Grouping is by Carrier. Sorting is chronological by Account Number. Page numbering is continuous from the first to the last page of the report.




Directory Assistance Charges Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review Directory Assistance charges.


This report is run as needed. The Directory Assistance Charges report lists all Directory Assistance charges that have been found on carrier bills.

Grouping / Sorting Grouping for the Directory Assistance Charges report is by Carrier. Sorting is chronological by Account Number. Page numbering is continuous from the first to the last page of the report.




Employee Spend By Inventory Type Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review Employee spend charges.


This report is run as needed. The Employee Spend by Inventory Type report lists charges for all inventory items that are assigned to employees.

Grouping / Sorting Grouping for this report is by Employee. Page numbering is continuous from the first to the last page of the report.




Internet Charges Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review Internet charges found on bills.


This report is run as needed. The Internet Charges report lists all Internet charges that are found on carrier bills.

Grouping / Sorting Grouping for the Internet Charges report is by Country. Page numbering is continuous from the first to the last page of the report.





Spend by Carrier and Account Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review Summary of Invoice/Account Level Spend.


This report is run as needed. This report provides a summary of Invoice/Account level spend detailed by Cost Category ( Monthly, Usage, One-time, Taxes, Discounts, Adjustments, Total).

Grouping / Sorting Grouping is by Country and by Carrier. Sorting is chronological by Account. Page numbering is continuous from the first to the last page of the report.




Spend By Account for Invoice Number Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review a Summary of Invoice/Account Level Spend for a specific invoice.


This report is run as needed. This report provides a summary of Invoice/Account level spend detailed by Cost Category ( Monthly, Usage, One-time, Taxes, Discounts, Adjustments, Total).

Grouping / Sorting Grouping is by Country and by Carrier. Sorting is chronological by Account. Page numbering is continuous from the first to the last page of the report.




Late Payment Fees Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review Late Payment Fees.


This report is run as needed. The Late Payment Fees report lists all Late Payment charges that have been found on carrier bills.

Grouping / Sorting Grouping for the Late Payment Fees report is by Carrier. Sorting is chronological by Account Number. Page numbering is continuous from the first to the last page of the report.




Miscellaneous Charges Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review Miscellaneous Charges.


This report is run as needed. The Miscellaneous Charges report lists all miscellaneous charges that have been found on carrier bills.

Grouping / Sorting Grouping for the Miscellaneous Charges report is by Carrier, Country and Billing System. Sorting is chronological by Account Number. Page numbering is continuous from the first to the last page of the report.




Spend by Month by Product for Product Family Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review Monthly Spend.


This report is run as needed. This report lists month to month spending and provides details on charges and descriptions based on selected Product Family.

Grouping / Sorting Grouping is by Product Type, Month and Country. Sorting is chronological by Product Description. Page numbering is continuous from the first to the last page of the report.




Spend by Product Type for Product Family Who Uses This Report?






Grouping / Sorting Grouping is by Cost Category and by Country. Sorting is chronological by Service Type. Page numbering is continuous from the first to the last page of the report.




Spend by Product Type for Product Family and Carrier







Grouping / Sorting Grouping is by Cost Category and by Country. Sorting is chronological by Service Type. Page numbering is continuous from the first to the last page of the report.




Spend by Carrier and Product Family Who Uses This Report?





This report is run as needed. This report lists total spend by carrier for all products. Detailed charges are provided for all product types.

Grouping / Sorting Grouping is by Carrier, by Country and by Product Types. Sorting is chronological by Product Type. Page numbering is continuous from the first to the last page of the report.




Spend by Carrier for Product and Country Who Uses This Report?





This report is run as needed. The Spend by Carrier for Product and Country report lists total spend by carrier for product and by country. Detailed charges are provided for all product types.

Grouping / Sorting Grouping for the Spend by Carrier for Product and Country report is by Carrier, by Country and by Product Types. Sorting is chronological by Product Type. Page numbering is continuous from the first to the last page of the report.

Totals Totals and Sub-totals are provided for each carrier, country and currency.



Spend by Carrier for Country and Product Who Uses This Report?





This report is run as needed. The Spend by Carrier for Country and Product report lists total spend by carrier for product and by country. Detailed charges are provided for all product types.

Grouping / Sorting Grouping for the Spend by Carrier for Country and Product report is by Carrier, by Country and by Product Types. Sorting is chronological by Product Type. Page numbering is continuous from the first to the last page of the report.




Spend by Carrier, Product for Country Who Uses This Report?





This report is run as needed. The Spend by Carrier, Product for Country report lists total spend by carrier for product and by country. Detailed charges are provided for all product types.

Grouping / Sorting Grouping for the Spend by Carrier, Product for Country report is by Carrier, by Country and by Product Types. Sorting is chronological by Product Type. Page numbering is continuous from the first to the last page of the report.




Spend by Country, Carrier and Product Who Uses This Report?





This report is run as needed. The Spend by Country, Carrier and Product report lists total spend by carrier for product and by country. Detailed charges are provided for all product types.

Grouping / Sorting Grouping for the Spend by Country, Carrier and Product report is by Carrier, by Country and by Product Types. Sorting is chronological by Product Type. Page numbering is continuous from the first to the last page of the report.




Spend by Country, Carrier for Product Who Uses This Report?





This report is run as needed. The Spend by Country, Carrier for Product report lists total spend by country and by carrier for products. Detailed charges are provided for all product types.

Grouping / Sorting Grouping for the Spend by Country, Carrier for Product report is by Carrier, by Country and by Product Types. Sorting is chronological by Product Type. Page numbering is continuous from the first to the last page of the report.




Spend by Country, Product for Carrier Who Uses This Report?





This report is run as needed. The Spend by Country, Product for Carrier report lists total spend by country and by carrier for products. Detailed charges are provided for all product types.

Grouping / Sorting Grouping for the Spend by Country, Product for Carrier report is by Carrier, by Country and by Product Types. Sorting is chronological by Product Type. Page numbering is continuous from the first to the last page of the report.




Spend by Product for Carrier and Country Who Uses This Report?





This report is run as needed. The Spend by Product for Carrier and Country report lists total spend by country and by carrier for products. Detailed charges are provided for all product types.

Grouping / Sorting Grouping for the Spend by Product for Carrier and Country report is by Carrier, by Country and by Product Types. Sorting is chronological by Product Type. Page numbering is continuous from the first to the last page of the report.




Spend by Product, Country and Carrier Who Uses This Report?





This report is run as needed. The Spend by Product, Country and Carrier report lists total spend by country and by carrier for products. Detailed charges are provided for all product types.

Grouping / Sorting Grouping for Spend by Product, Country and Carrier report is by Carrier, by Country and by Product Types. Sorting is chronological by Product Type. Page numbering is continuous from the first to the last page of the report.




Voice Charges by Call Category Who Uses This Report?


Cost Center Managers and Operations Managers use this report to review Voice Usage.


This report is run as needed. This report lists all local and long distance charges in addition to usage charges for each voice service. Detailed charges are provided for all voice service types.

Grouping / Sorting Grouping is by Category and by Country. Sorting is chronological voice service. Page numbering is continuous from the first to the last page of the report.

Totals Totals and Sub-totals are provided for usage and charges.



Voice Charges by Call Service Who Uses This Report?









Voice Charges by Call Type Who Uses This Report?











Spend vs. Commit Reports This chapter contains a description and sample report for each of the following Spend vs. Commit reports: Term to date Projection

Variable Projection Method


Spend vs. Commit Summary – Term to Date Projection





This report is run as needed. The Spend vs. Commit Summary – Term to Date Projection provides a listing of all Contracts defined in CMP, the Commitments defined for the contracts, and the Commitment Periods defined for each Commitment. For each level, information is provided that is summarized from the bills that were imported into the system.

Grouping / Sorting Grouping for the Spend vs. Commit Summary – Term to Date Projection report is by Carrier and by Contract. Sorting is chronological by commitment start date. Page numbering is continuous from the first to the last page of the report.

Totals Totals and Sub-totals are provided.



Spend vs. Commit Summary – Variable Projection Method



Cost Center Managers and Operations Managers use this report to review spends vs. commitments.


This report is run as needed. The Spend vs. Commit Summary – Variable Projection Method report provides a listing of all Contracts defined in CMP, the Commitments defined for the contracts, and the Commitment Periods defined for each Commitment. For each level, information is provided that is summarized from the bills that were imported into the system.

Grouping / Sorting Grouping for the Spend vs. Commit Summary – Variable Projection Method report is by Carrier and by Contract. Sorting is chronological by commitment start date. Page numbering is continuous from the first to the last page of the report.






Trend Analysis Reports This chapter contains a description and sample report for each of the following Trend Analysis reports: Account Spend Trend

Spend by Carrier by Month

Employee Spend Trend


Account Spend Trend Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review Account Spend.


This report is run as needed. The Account Spend Trend provides total net spend by account and is displayed in a monthly trend.

Grouping / Sorting Grouping for the Account Spend Trend is by Carrier and by Country. Sorting is chronological by account. Page numbering is continuous from the first to the last page of the report.




Spend by Carrier by Month Who Uses This Report?





This report is run as needed. This report provides total net spend by carrier and is displayed in a monthly trend.

Grouping / Sorting Grouping is by Carrier and by Country. Sorting is chronological by account. Page numbering is continuous from the first to the last page of the report.




Employee Spend Trend Who Uses This Report?



Cost Center Managers and Operations Managers use this report to review Employee Spend.


This report is run as needed. The Employee Spend Trend provides total spend associated to Employees through associated Inventory, displayed in a monthly trend.

Grouping / Sorting Grouping for the Employee Spend Trend is by Employee and by Country. Sorting is chronological by Employee. Page numbering is continuous from the first to the last page of the report.






Vendor and Carrier Reports This chapter contains a description and sample report for each of the following Vendor and Carrier reports: Spend by Product Family and Product Category

Vendor Scorecard


Spend by Product Family and Product Category Who Uses This Report?





This report is run as needed. This report provides a summary of spend across all carriers. The report shows spend summary by Carrier and by Product & Family as well as a detailed view of the Product Family Charges (Voice, Data, Access, Misc, Unassigned).

Grouping / Sorting Grouping is by Product Family and by Country. Sorting is chronological by category. Page numbering is continuous from the first to the last page of the report.




Vendor Scorecard Who Uses This Report?





This report is run as needed. The Vendor Scorecard provides a report of Carrier level Spend, Disputed Alerts and Credits. The scorecard indicates the number and amount (value) of Disputes, Alerts and Credits.

Grouping / Sorting Grouping for the Vendor Scorecard is by Carrier and by Country. Sorting is chronological by account number. Page numbering is continuous from the first to the last page of the report.



Documents

Communications Management Platform Sample Reports Guide · Bill Management Reports This chapter contains a description and sample report for each of the following Bill Management