Communication Skills training model for Supervisors

8/14/2019 Communication Skills training model for Supervisors

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Communicat

ionSkillsfor

Group 2

Arabinda (06)

Lopa (24)


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Agenda

Assumptions

Training Model Analyzing Training Needs and Objectives

Designing a Training Program, scheduling and sessionplanning

Developing the Training content

Training Methodology and aids

Evaluation and Feedback

Closing the Program


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Assumptions

We are a training institute namedKarrox Associates (P) Ltd

We are offering training and

development solutions to variouscompanies We have been appointed by the

management of JSW Steel Ltd toconduct communication skills workshopfor 20 supervisors

Management has made compulsory forthe supervisors to attend each days


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AnalyzingNeeds

and


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Needs Analysis


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Needs Analysis ( Contd )

We used Fords analysis to determinethe basic needs of the supervisors interms of communication skills

Basic aids we used were Questionnaires, one on one talk andbrainstorming sessions, etc


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Problems identified after NeedsAnalysis

Organizations mission and vision Not able to express their feelings Improper goal setting

Not able to motivate their subordinates Low work efficiency Work life imbalance Problems in handling people Ineffective utilization of KSAs Low competency level


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Training Objectives

The basic training objectives of this program couldbe enumerated as follows

Understand the importance of professionalpresence on the job.

Learn how to self-manage to become moreeffective and efficient.

Improve their communications skills, includinglistening, questioning, and being more assertive.

Increase their effectiveness in recognizing andmanaging conflict, and dealing with difficult


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Training


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Training Program

We are the following a Expositorymethodology where in thesupervisors are given training in the

auditorium at their office Each session will beconducted twice

daily for

10 trainees in a batch Motive is to not disturb them from


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Session Plan


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Layout and other

Since the number of

trainees are small, a

U shaped table has tobe arranged

The room should be

spacious, air conditionedand well illuminated


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Coffee needs to beserved at the start of the

each session

One notepad has to be provided toeach trainee at the start of thetraining


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Training

Conte


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Day 1

Session Objective:

To help the supervisors build rapportwith the trainer and amongst

themselves in order to facilitate thecommunication flow

Aids Required:

Video Camera

Collar mike


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Content:

Individual introduction andextempore which will be recorded inthe video camera and individualfeedback be given at the end of it.

In order to build a rapport among the

trainees, they will be made to play agame called BINGO


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Day 2

Training Objective:

To make them understand the basic principles ofeffective and assertive communication in order toexpose them to the fundamentals of communications

Aids required: LCD Projector for PowerPoint

presentation slides

White board, marker pen, etc Detailed handouts for the

current session

Session plan for the day 3


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Content:Principles of Effective Communication

Feedback Connect with audience Listen and understand Surface the meaning of words Respect

Principles of Assertive Communication Assessment - How assertive are you? Self Assessments Definition of assertiveness


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Sample Questionnaire

1. I find it difficult to take a compliment.

2. I prefer not to criticize others, even if I am sure theyare wrong.

3. I find it hard to tell someone that I have romantic

feelings for him or her.4. Im not comfortable asking my boss for a raise, even if I

think I deserve it.

5. I avoid dealing with difficult situations involvingconfrontation.

6. I tend to be the leader in a group of friends.7. I feel people take advantage of me.

8. Talking to people in positions of authority makes mefeel nervous, self-conscious, or unsure of myself.

9. I behave in a self-confident manner.


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Day 3

Training Objective:

To help the Supervisors gain moreknowledge in terms of assertiveness and self

management to achieve their personal andteam goals

Aids required:

LCD Projector for PowerPoint presentationslides

White board, marker pen, etc.

Detailed handouts for the current session


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Content:Putting Assertiveness to Work Establish credibility and trust

Use positive language The confrontation model Anticipate responses to confrontation Avoid provoking language

The escalation process Handling criticism Styles of assertive communication Blocks to assertiveness


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Day 4

Training Objective:

To help the trainees understand differenttactics to deal with difficult and different

personality types in their day to day life

Aids Required: LCD Projector for PowerPoint presentation slides

White board, marker pen and duster

Detailed handouts for the current session

Session plan for the day 5


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Content:Handling "Difficult" Personality Types

"Get it Right" People

"Get it Done" People

"Get Appreciated" People

"Get Along" People


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valuatio

n andFeedbac


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Day 5

Training Objective:To evaluate the training using a 2 way

feedback mechanism in order to ascertain theeffectiveness of training.

Aids Required: Video Camera Collar mike Questionnaire for

Trainers Feedback


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Content: We are using a Summative evaluation to

study the KSAs of the trainees

We also use the KIRKPATRICK Model in orderto determine the reaction, learning, behaviourand results of the supervisors

Redo the video shooting exercise again Give individualized feedback again and show

them the differences in what they were in day1 Ask the trainees to fill up the feedback form

for the 5 day training experience


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Feedback Form

Trainers Name: ________________________ Date/Time: ________________

Company: _____________________________ Location: _________________

Please circle your responses and make comments or suggestionsbelow.

VeryExcellent Good

Good Okay Poor1. What is your OVERALL opinion of this course? 5 4 3 2 1

2. The course MATERIALS were: 5 43 2 1

3. The course ACTIVITIES were: 54 3 2 1


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Answer the Following Questions:

3. What did you feel was the most useful?

5. What did you feel was the least useful?

7. What other training programs would you like toattend?

9. Comments, questions and concerns:


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Closing the Training

All the feedback forms are duly collected

Have an informal one to one discussionwhether their personal objectives are met

or not Review the scope for further improvement

Make sure that all the bills are cleared 2000/- per session = 10*2000 = Rs. 20,000/-

Encourage the trainees to contact in caseof any clarifications


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Documents

Communication Skills training model for Supervisors