COMMUNICATIONSKILLS

LECTURE 1

Muhammad Nazim

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WHAT IS COMMUNICATION?

• Sharing information – ideas, feelings, thoughts, needs, etc. etc.

• Sharing takes place from one person to another in a way that it is understandable.

• It involves systematic and continuous process of speaking, listening and understanding.

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WHAT IS COMMUNICATION?

• Communication is a process which involves sharing of information between people through a continuous activity of speaking, listening, and understanding.

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WHY IS COMMUNICATION IMPORTANT?

• Talking is a basic instinct, but communication is a learned activity.

• Improving upon the ability to talk is to speak well and communicate effectively.

• Communication connects people together in the society. Modifies behavior & brings change.

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WHY IS COMMUNICATION IMPORTANT?

• Communication plays an important role in almost all aspects of life.

• People have to communicate with each other to exchange information, make decisions, talk about new ideas , plans, proposals etc.

• Helps obtaining employment & successful job performance.

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WHY IS COMMUNICATION IMPORTANT?

• Working Hrs. spent in communication:

• 69% on speaking and listening.

• 17% on reading.

• 14% on writing.

• We live in a communication revolution - in an age of increasing talk. Therefore, need to learn to talk well & talk wise.

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NOISENOISE

SenderSenderThoughtThoughtEncodingEncoding

ReceiverReceiver

UnderstandingUnderstanding

ReceptionReception

DecodingDecoding

FeedbackFeedbackChannel Channel

THE COMMUNICATION PROCESS

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THE COMMUNICATION PROCESS

• Problems occur in organizations due to failure in Communication Process.

• Coaching, coordinating, counseling, evaluating and supervising requires understanding Communication Process.

• Stages involved are: Idea, Encoding, The Channel, Decoding, Feedback.

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THE COMMUNICATION PROCESS

1. Idea– Information exists in the mind of the

sender (source).2. Encoding

– Source initiates a message by encoding the idea. (e.g. speak, write, gesture, expressions).

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THE COMMUNICATION PROCESS (Contd.)

3. The Channel– Medium that links the sender with the

receiver.– Oral or a written medium.– Dependent on effectivity.– Immediate transmission, feedback,

permanent record, degree of negotiation, destination, and nature of the content.

– Communication by more than one channel.

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THE COMMUNICATION PROCESS (Contd.)

4. Decoding

– Act of understanding messages.

– Conversion of sound waves into ideas.

– Processes of decoding:

• ContentLanguage

• ContextParalanguage

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THE COMMUNICATION PROCESS (Contd.)

• Content

– Spoken and written words.

– Words have different meanings.

• Context

– The way the message is delivered.

– Causes message to be misunderstood.

– We believe what we see than what we hear.

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THE COMMUNICATION PROCESS (Contd.)

5. Feedback: Provides two-way communication through:

i. Evaluation

ii. Interpretation

iii. Support

iv. Probing

v. Understanding

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THE COMMUNICATION PROCESS (Contd.)

• Noise

–Can hinder the development of thought.

–Encoding may be faulty.

–Transmission may be interrupted.

–Inaccurate reception.

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SUMMARY