COMMUNICATION
Chapter 6COMMUNICATIONAbante, Vea GypsyAlcaraz,
MaribethGutierrez, Hennie AlyssaGonda, MajicelNoche, JericaRea,
Emerson
What is Communication?Purpose:requirement for survival and
growthBasic definition:transfer of informationGoal:to have the
receiver understand the message as it was intendedThe Conflict in
the Communication ProcessThe transfer process is affected by a
number of factors that either HELP or HINDER the message.Importance
of Communication...is to know and be knowledgeable about important
concerns in their organization:what their organization iswhat
objectives wants to achievewhat their roles are in achieving the
organizations objectiveshow they will achieve those objectiveswho
the individual member of the organizations are
Goal:EFFECTIVE COMMUNICATIONThe Communication
ProcessNoiseSenderReceiverNoiseCHANNELMESSAGEFEEDBACKENVIRONMENTENVIRONMENTENVIRONMENTENVIRONMENT
Basic Methods of Interpersonal Communication1. Verbal2.
Written3. Non-Verbal CommunicationFunctions of
CommunicationInformation FunctionMotivation FunctionControl
FunctionEmotive Function
BASIC GOALS OFEFFECTIVE COMMUNICATIONTo gain goodwillTo
inquireTo informTo persuadeBARRIERS TO COMMUNICATIONFILTERINGrefers
to manipulation of information so that it will be seen more
favorably by the receiver.SELECTIVE PERCEPTIONreceivers selectively
see and hear messages based on their needs, motivations,
experience, background, and other personal characteristics.
INFORMATION OVERLOADrefers to the condition in which information
inflow exceeds an individuals processing capacity.EMOTIONSThe
receivers feelings affect his ability to understand any message
sent to him.LANGUAGEWords do not always mean the same thing to
different people.COMMUNICATION APPREHENSIONrefers to undue tension
and anxiety about oral communication, written communication or
both.ABSENCE OF FEEDBACKdoes not provide the sender the opportunity
to correct misimpressions about the message sent.PHYSICAL
SEPARATIONrefers to inferences to effective communication occurred
I the environment where the communication is undertaken.LACK OF
CREDIBILITY OF THE SENDERa type of barrier that should be overcome
by leaders of organizations.KINDS OF COMMUNICATIONFLOWDOWNWARD
COMMUNICATIONrefers to message flows from higher levels to lower
levelsUPWARD COMMUNICATIONrefers to messages from person in lower
lever positions to persons in higher position.HORIZONTAL
COMMUNICATIONrefers to messages sent to individuals or groups from
another of the same organizational level of position.IMPROVING
COMMUNICATION IN ORGANIZATIONSThe message should be improved so it
would be easily understood.The receiver must improve his skill and
understanding the messages sent to him.
