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COMMUNI1Y MANAGEMENT OF RURAL WATER SUPPLY
A STUDY OF SEVEN PROJECTS IN FRANCOPHONE WEST AFRICA
l's-=J·lc <:..JOM
REGIONAL WATER AND SANITATION GROUP \VEST AFRICA NOVEMBER 1989
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Participants in the preparation of this report were:
Letitia Obeng, Jennifer Sara, Robert Roche, Annie Manou-Savina, Boukari Tare, Friedheim Peel and Beyene Wolde-Gabriel Helene Katele-N'Cho, Evelyne Ligan, Florence Sakyiama all staff of the UNDP/World Bank Water and Sanitation Program.
For copies of the Annexes, please contact Mr. A Locussol, Manager, RWSG-WA BP 1850, Abidjan 01, Cote d'lvoire
COMMUNITY MANAGEMENT OF RURAL WATER SUPPLY
CONTENTS
BACKGROUND ORGANIZATION OF REPORT
·LESSONS LEARNED DESCRIPTION OF PROJECTS PROJECT MANAGEl\IENT COMMUNITY MANAGEMENT EXTENSION SERVICE
1. 2. 3. 4. 5. 6. 7. 8. 9.
MAINTENANCE AND SPARE PARTS DISTRIBUTION SYSTEM HYGIENE EDUCATION lATRINES TRAINING MATERIALS
ANNEXES
I Study Methodology II Sample Questionnaire III Seven Questionnaires IV List of Project Personnel Met V Project Documents Consulted VI Types of Training Materials Collected VII Bibliography of Training Materials Collected VIII List of Abbreviations
TABLES
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Community Management of Rural Water Supply and Sanitation Community Water Committee Community Funds E.xtension Service Community Caretakers/Mechanics Area Mechanics Central Mechanics Spare Parts Supply Hygiene Education Latrines
FIGURES
Fig 1. Project Costs
ii
PAGE
iii iv
1 3 6 7
13 20 28 30 31
4 10 12 17 23 24 26 27 29 31
BACKGROUND
This report is part of the overall strategy of the UNDP/World Bank Water Supply and Sanitation Program to document community management approaches world-wide and to refine models for community management of water and sanitation services through demonstration projects.
With water supply coverage in rural areas of developing countries currently estimated at 40% and sanitation lagging far behind this, there is growing concern that goals of the Water Supply and Sanitation Decade are not yet in reach. This is both because of the high cost of water supplies and because those systems that have been installed have often required continued external (donor) support to maintain, reducing effective investment in new facilities.
Over the last twenty years, community management of water supplies has been promoted in many Francophone West African Countries. In view of the importance of communities taking responsibility for the long term maintenance of their water supplies, it was felt that many useful lessons could be learned from the experience of projects that had successfully involved communities in the management of their water supplies.
The following seven projects were chosen: Mouhoun and Yatenga in Burkina Faso; Aqua Viva, Mali Sud and Kita in Mali; and Plateau-Savane and Maritime in Togo. They were selected on the basis of an initial review of project documents, progress reports, and evaluations. In addition, discussions were held with persons familiar with rural water supply projects in Francophone West Africa. Some of these projects have been completed and others are still in the process of implementation, but
all projects had a duration of 6 to 12 years.
Field work was conducted in October and November 1988 and the results are summarized in the report. The study methodology, described in detail in Annex 1, includes a description of the approach, a list of the people interviewed, and the types of questions asked. The methodology describes the basic approach of interviewing project staff, community members, area mechanics, artisans, water point committee members, etc. Each project was visited for about three days.
A questionnaire was completed for each project based on the interviews conducted at each project site and these were then used as a basis for the report. A sample blank questionnaire is provided in Annex II and the seven questionnaires which were completed are included as Annex III. The questionnaires were used to obtain the following information on the projects: background on the projects and beneficiaries; water resource information; financing; construction; extension; water committees; maintenance and spare parts distribution; and other project activities.
A list of persons met and project documents consulted during the study can be found in Annexes IV and V respectively.
iii
ORGANIZATION OF THE REPORT
The report does not attempt to present a thesis on the subject nor is it intended as an evaluation or a criticism of the projects studied. Rather, it presents a summary of some of the components that are key to establishing community management of water supply. At the beginning of the report, a section on lessons learned summarizes factors that are believed to have been most responsible for the success of the projects in establishing community management of the water points.
The components discussed are:
project management community organization extension services maintenance and spare parts distribution
The main focus of the report is water supply, however, sections are also included on hygiene edur.ation, latrines and training.
Each section of the report is in general, made up of the following: a discussion of the component in question, a comment highlighting the aspects which contribute to the effectiveness of the approaches used, and tables with specific information on the component. The reader can also review the questionnaires (Annex III) which provide more background detail on each project.
It is hoped that the information provided will give insight and ideas to project staff responsible for preparing and implementing such projects as well as to others working in this sector.
iv
1. LESSONS LEARNED
Perhaps the single most important lesson learned from these case studies was that all that is really needed to enhance system sustainability is enabling communities to keep their pumps in operation themselves. The details of water point management are really worked out by the, individual communities themselves.
There are various other lessons to be learned from the projects visited during the study. These are presented below.
Project Management
II Effective project management requires dedicated staff who will implement the various activities planned.
II National staff get experience in supervising water supply projects, but not in their management. Projects can pay more attention to developing the management capabilities of the nationals and this can best be done by limiting the time expatriates work on the project as well as including national management as a project objective.
II The average cost of $18,500 per well precludes large scale replication, therefore ways must be found to reduce construction costs and expensive expatriate inputs,
Community Management
II Community management of a water point is sustainable and replicable. The main elements of the management system are:
An effective extension service supportive of community capacity,
The willingness of the community to have an improved water supply (possibly exhibited by up-front financial commitment).
The establishment of a representative water committee and community fund for management of repairs and maintenance of the pump surrounds.
A good maintenance system which uses trained local artisans and which is as autonomous as possible from the project and/or government.
An effective spare parts distribution system.
1
Extension Service
II Projects are likely to be a success in areas where there is a high demand for water, especially in the dry season. Consequently, the approaches used by the projects in mobilizing communities to establish community management of water supplies may not be replicable in areas where alternate water sources are readily available.
11 Hygiene education can only be effectively implemented by EAs involved in mobilizing and training communities if they are given the mandate, resources and time to do so.
II The willingness of the communities to manage their water points is the critical factor of sustainability; extension services only serve to support that willingness and build internal capacity.
Maintenance and Spare Parts Distribution
II Area mechanics are capable of maintaining VLOM pumps without central back-up.
II Community mechanics can maintain the Volanta pump with minimal support from area mechanics. Community mechanics could also undertake more responsibility for repairing VLOM pumps, if given the tools and training.
II Private spare parts distribution is important, as exhibited by the fact that all the projects already have or are in the process of establishing distribution through local retailers.
2
2. DESCRIPTION OF PROJECTS
The areas covered by the projects visited ranged from 8,500 km2 for the smallest project to
80,000 km2 for the largest, and the number of people served ranged from 65,000 to 600,000. The systems studied were handpump-based water supply projects although in some of the projects open wells and motorized pumps were also used. The costs per person served ranged from $24 to $128 and the cost per water point ranged from $14,000 to $27,000. Table 1 provides background information on each of the projects.
The projects were located in similar environmental conditions, characterized by a lack of surface and shallow well water in the dry season but more readily available water in the rainy season. In all the projects the demand for water in the dry season was high, as traditional sources were generally 1 to 15 kilometers away. This no doubt had a strong influence on the willingness of communities to participate in the projects and contributed much to their success. It was also clear in all cases that, to the people, water quantity was far more important than water quality. Most communities visited had alternate sources of water (eg. traditional wells) which were polluted, but they were very happy to have them as supplements to their handpump water.
3
PR
OJE
CT
NA
ME
M
Oil
liO
UN
Y
AT
EN
GA
TA
BL
E 1
CO
MM
UN
ITY
MA
NA
GE
ME
NT
OF
Rlf
fiA
L W
AT
ER
SU
PP
LY
AQ
UA
VIV
A
MA
U-S
UD
K
ITA
M
AR
ITIM
E
PL
AT
EA
U
SA V
AN
E
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
Loc
atio
n
Pri
ncip
al D
on
or
Pro
ject
Du
rati
on
Pro
ject
Aie
::l.
Com
mun
itie
s S
etve
d
Peo
ple
Ser
ved
Pro
ject
Pro
file
Sys
tem
s In
stal
led
Mo
uh
ou
n R
egio
n,
Bur
kina
Fa!
o
Th
e N
eth
erla
nd
s
1979
-199
1
80,0
00 k
m2
600
390,
000
• In
itia
l fo
cus
on
hand
-dug
, o
pen
w
ells
. •
For
mat
ion
of
wat
er c
omm
itte
es.
• S
hift
to
dril
led
wel
ls w
ith
Vol
anta
h
and
pu
mp
s.
• D
evel
op
men
t o
f ef
fect
ive
exte
nsio
n ac
tivi
ties
. •
Est
abli
shm
ent
of
mai
nten
ance
sys
tem
. •
Dev
elo
pm
ent
and
impr
ovem
ent
of
Vol
anta
han
dpum
ps.
• R
ehab
ilit
atio
n o
f pr
e-pr
ojec
t w
ater
po
ints
. •
Pil
ot a
ctiv
itie
s in
la
trin
e an
d h
ealt
h ed
ucat
ion.
• 50
3 o
pen
wel
ls,
277
bore
hole
s.
Oua
higo
uya
Reg
ion,
B
urki
na F
aso
ED
F
1981
-87
12,3
00 k
m2
479
331,
000
• P
rovi
sion
of
bore
hole
s w
ith
Ver
gnet
pum
ps.
• S
ome
hand
dug
, op
en w
ells
and
wel
l/
bore
hole
co
mbi
nati
ons.
•
Pro
ject
tra
nsfe
r to
na
tion
al s
taff
. •
For
mat
ion
of
wat
er
com
mit
tees
. •
Est
abli
shm
ent
of
mai
nten
ance
sys
tem
.
• 44
3 bo
reho
les,
13
wel
l/ b
oreh
ole
com
bina
tion
s,
88 r
ehab
ilit
ated
w
ells
, 12
6 op
en w
ells
.
San
Reg
ion,
Mal
i
Fra
nce
1975
-81
as N
GO
; 19
81-8
9
70,6
50 k
m2
500
158,
000
• D
rill
ed b
oreh
oles
se
lect
ed b
y lo
cal
gove
rnm
ent.
•
Inst
alla
tion
of
Ver
gnet
han
dpum
ps.
• F
orm
atio
n of
wat
er
com
mit
tees
. •
In s
ome
case
s, 2
pu
mps
are
ins
tall
ed
per
bor
ehol
e.
• In
stal
lati
on o
f so
lar
pum
ps.
• M
aint
enan
ce
syst
em (
sinc
e 19
87).
• 1,
185
bore
hole
s,
51
open
wel
ls,
60 s
olar
pum
ps.
4
Bou
goun
i R
egio
n,
Kit
a, B
afou
labe
and
M
ali
Ken
iebe
Reg
ions
, M
ali
Sw
itze
rlan
d ID
A/W
orld
Ban
k
1977
-89
1984
-89
39,1
00 k
mz
35,2
50 k
m2
487
294
292,
000
160,
000
• P
roje
ct e
xecu
ted
• D
rill
ed b
oreh
oles
. by
nat
iona
l st
aff.
!M
IT/M
ali
pu
mp
•
Up
on
com
mun
ity
inst
alla
tion
and
re
ques
t, b
oreh
oles
m
aint
enan
ce t
rain
ing
and
Ver
gnet
pum
ps
cont
ract
ed t
o in
stal
led
and
pro
ject
na
tion
al c
ompa
ny.
prov
ides
mai
nten
ance
•
Est
abli
shm
ent
of
for
1 ye
ar.
mai
nten
ance
sys
tem
. •
Sin
ce 1
984,
•
For
mat
ion
of w
ater
de
cent
rali
zed
com
mit
tees
(by
m
aint
enan
ce u
nit.
ag
ents
fro
m a
n •
For
mat
ion
of
wat
er
asso
ciat
ed h
ealt
h co
mm
itte
es.
proj
ect)
.
• 74
0 bo
reho
les.
•
478
bore
hole
s.
Mar
itim
e R
egio
n,
Tog
o
Can
ada
1985
-89
6,90
0 km
2
240
65,0
00
• F
orm
atio
n o
f V
illa
ge D
evel
opm
ent
Com
mit
tees
. •
Op
enin
g o
f C
omm
unit
y B
ank
Acc
ount
s.
• D
rill
ed b
oreh
oles
eq
uip
ped
wit
q !M
il/T
ogo
pum
ps.
• C
oo
rdin
ated
pl
anni
ng w
ith
nati
onal
ins
titu
tion
s.
• D
evel
opm
ent
of
effe
ctiv
e ex
tens
ion
and
mai
nten
ance
sy
stem
s.
• C
omm
unit
y in
com
e-ge
nera
ting
m
icro
-pr
ojec
ts.
• H
ouse
hold
and
co
mm
unit
y la
trin
es.
• H
ygie
ne e
duca
tion
.
• 20
0 bo
reho
les.
104
re
habi
lita
ted
wel
ls.
Pla
teau
x an
d S
avan
e R
egio
ns,
Tog
o
US
A
1979
-87
17,0
00 k
m2
and
8,47
0 km
2
850
600,
000
• D
rill
ed b
oreh
oles
w
ith
Ver
gnet
and
U
PM
han
dpum
ps.
• F
orm
atio
n of
V
illa
ge D
evel
opm
en
Com
mit
tees
. •
Ope
ning
of
Com
mun
ity
Ban
k A
ccou
nts.
•
Dev
elop
men
t of
ex
tens
ion
syst
em
usin
g go
vern
men
t ag
ents
. •
Hea
lth
educ
atio
n (e
spec
iall
y O
RT
).
• R
ainw
ater
ca
tchm
ents
wit
h ci
ster
ns.
• H
ouse
hold
and
co
mm
unit
y la
trin
es.
• 1,
048
bore
hole
s,
59 r
ainw
ater
ca
tchm
ent
syst
ems.
aJM
MU
NT
TY
MA
NA
GE
ME
NT
OF
RU
RA
L W
AT
ER
SU
PP
LY
(C
ON
TIN
UE
D)
PR
OJE
CT
NA
ME
M
OU
HO
UN
Y
A1
EN
GA
A
QU
A V
IVA
M
AU
-SU
D
KIT
A
MA
lU1
1M
E
PL
\TE
AU
-S
A V
AN
E
===========================================================================~~===================================
To
W c
ost,
US
S
$1
3M
$1
4.5
M
$4 M
in
phas
e II
unti
l 12
/89:
up
to
1988
: $8
.3 M
$1
7.2
M
$17.
5 M
$1
0.8
M
Co
st P
er P
en
on
$3
3 $4
4 $5
1 $4
8 $6
8 $1
28
$24
Ser
ved
Co
st p
er W
ater
$1
6,50
0 $2
1,50
0 $1
4,00
0 $2
3,50
0 $2
2,50
0 $2
7,00
0 $1
5,50
0 P
oin
t
Init
ial
Co
mm
un
ity
• $1
67 p
aid
for
slab
•
$167
pai
d fo
r •
Sin
ce 1
985:
$16
7 •
Sin
ce 1
987:
$40
0 •
$450
col
lect
ed
• $1
17 i
n ba
nk
• $1
67 s
uppo
sed
to
Co
ntn
bu
tio
u
cons
truc
tion
, co
nstr
ucti
on,
paid
pri
or t
o co
llec
ted
pri
or
to
prio
r to
dri
llin
g.
acco
unt
pri
or
to
be i
n ba
nk a
ccou
nt
trai
ning
an
d t
ools
tr
aini
ng a
nd
dril
ling
, $1
67 p
rio
r p
um
p i
nsta
llat
ion.
p
um
p i
nsta
llat
ion.
pr
ior
to p
ump
pri
or
to p
um
p
inst
alla
tion
. to
pum
p in
stal
lati
on
inst
alla
tion
. in
stal
lati
on.
and
$700
to
be
repa
id o
ver
next
2
year
s.
Ext
ensi
on S
ervi
ce
• T
her
e ar
e 3
grou
ps
• E
ach
EA
wor
ks
• E
ach
EA
wor
ks
• E
ach
EA
liv
es
• T
here
are
thr
ee
• T
he
EA
s co
nduc
t •
EA
s ar
e gr
oupe
d o
f E
As.
O
ne
grou
p w
ith
a gr
oup
of 1
0 w
ith
abou
t 20
w
ithi
n a
cent
ral
type
s o
f E
A
the
mob
iliz
atio
n in
tea
ms
of 3
or
4.
is r
espo
nsib
le f
or
com
mun
itie
s du
ring
co
mm
unit
ies
duri
ng
com
mun
ity
duri
ng a
(c
omm
unit
y du
ring
a 2
mon
th
Eac
h te
am o
f E
As
mob
iliz
atio
n, (
8-10
ca
mpa
igns
whi
ch l
ast
cam
paig
ns w
hich
las
t ca
mpa
ign
and
wor
ks
deve
lopm
ent
peri
od i
n w
hich
eac
h w
orks
wit
h 30
co
mm
unit
ies
per
6
mon
ths
each
. 3
mon
ths
each
. w
ith
a gr
oup
of
6 w
orke
rs,
heal
th
EA
wor
ks w
ith
4-8
com
mun
itie
s an
d E
A),
the
sec
ond
for
• T
he
wat
er
• T
he
wat
er
com
mun
itie
s.
wor
kers
and
co
mm
unit
ies.
vi
sits
eac
h on
e at
tr
aini
ng t
he w
ater
co
mm
itte
es a
re
com
mil
lees
are
•
Aft
er a
yea
r,
tech
nici
ans)
. •
Tra
inin
g of
le
ast
once
a m
onth
co
mm
itte
es (
8-10
tr
aine
d du
ring
thi
s tr
aine
d du
ring
thi
s co
mm
itte
es a
re
• E
As
live
in c
entr
al
com
mit
tees
an
d
thro
ugho
ut t
he
com
mun
itie
s p
er
tim
e an
d m
onit
orin
g ti
me.
fo
rmed
. co
mm
unit
y an
d w
ork
com
mun
ity
proj
ect
peri
od.
EA
), a
nd
the
thi
rd
foll
ows
the
trai
ning
. •
Th
e co
mm
itte
es
in 2
0 o
f th
em a
t a
mon
itor
ing
foll
ows.
fo
r m
onit
orin
g ar
c tr
aine
d du
ring
ti
me.
co
mm
unit
y pr
ogre
ss
this
tim
e an
d t
heir
(3
0-40
com
mun
itie
s ac
tivi
ties
mon
itor
ed.
per
EA
).
• C
ampa
igns
las
t 9
mon
ths.
Mai
nte
nan
ce S
yste
m
• C
omm
unit
y •
Com
mun
ity
• C
omm
unit
y •
Com
mun
ity
• C
omm
unit
y •
Com
mun
ity
• O
lmm
unit
y M
echa
nic.
A
rea
Mec
hani
c. A
rea
Mec
hani
c. A
rea
Mec
hani
c. A
rea
Mec
hani
c. A
rea
Mec
hani
c. A
rea
Mec
hani
c. C
entr
al
Mec
hani
c.
Mec
hani
c.
Mec
hani
cs n
ot
yet
in
Mec
hani
c. P
roje
ct
Mec
hani
c. P
roje
ct
Mec
hani
c. P
roje
ct
Mec
hani
c w
ith
plac
e. P
roje
ct
back
up.
back
up.
supe
rvis
ion
and
gove
rnm
ent
back
up.
back
-up.
m
aint
enan
ce.
Sp
are
Par
ts
• P
roje
ct s
tock
s an
d •
Loc
al d
istr
ibut
or
• L
ocal
dis
trib
utor
•
Pro
ject
now
sto
cks
• P
roje
ct s
tock
s an
d •
Pro
ject
sto
cks
and
•
Loc
al d
istr
ibut
or
D~tribution N
etw
ort
sell
s p
arts
thr
ough
st
ocks
and
sel
ls
sto
cb
and
sel
ls s
pare
an
d se
lls
spar
es
sell
s sp
ares
th
roug
h se
lls
spar
es a
nd i
s st
ocks
and
sel
ls
EA
s. L
ocal
sp
ares
. pa
rts.
th
roug
h ar
ea
area
mec
hani
cs o
r go
-bet
wee
n fo
r lo
cal
Ver
gnet
par
ts.
dist
ribu
tion
to
be
mec
hani
cs.
Loc
al
agri
cult
ure
agen
ts.
dist
ribu
tor
or
Pro
ject
pro
vide
s es
tabl
ishe
d.
dist
ribu
tion
to
be
IMII
{fog
o pa
rts.
sp
ares
for
UP
M.
esta
blis
hed.
5
3. PROJECT MANAGEMENT
The projects have been managed by expatriates with national counterparts or by nationals with expatriate advisors. Nationals have been most actively involved in the supervision of extension and construction activities and to varying extent in planning and reporting on them. Administrative experience, particularly in budgeting, has been limited.
All the projects took a "cookbook" approach to project implementation in which the mobilization activities and conditions for community participation were pre-specified by a project document. They differed, however, in terms of the involvement of national staff in project planning, as some project teams were simply presented with an implementation recipe that they were to carry out, while others were involved in developing and modifying it. Those projects that involved staff in planning tended to be more flexible and refined their implementation strategy over time.
Most projects had 2 to 6 international staff who remained throughout the project either as advisors or managers. However, one of the projects never employed international staff but had external consultants and another eliminated their positions after a few years. The necessity of retaining international staff for an extended period of time was not demonstrated in any of the projects. It appears that the projects would have benefited from a strategy to turn over full management responsibility of the project to national staff in a predetermined time period.
On average, projects constructed 100 boreholes per year at a cost of $18,500 each ($14,000 to $27,000). 80% of this cost was directly related to well construction and pump installation, 15 percent to management and administration and 5 percent to extension service. For an individual pump this works out to $14,500 for construction, $3,000 for management (administrative overheads) and $1,000 for extension. Expatriate inputs to management averaged about 3.5 staff years PROJECT COST per 100 pumps installed or about $3,000 per pump. Cost per Water Point (Thousands)
$30r---~------------~------~----.
It is clear that construction dominates project costs and that expatriate labor adds substantially to costs. As indicated in Figure 1, economies of scale also are a determining factor. For example, proJect costs per borehole were about $25,000 if 50 wells per year were constructed and half that if 150 per year were constructed.
This study did not investigate the reasons for well construction being so high. It is clear, however, that while the maintenance systems appear to be both replicable and sustainable, the extremely high construction costs, preclude replicability. Ways of reducing construction costs must be found if widespread coverage is to be attained.
6
$:?5
$20 ·--··· ·-·-·-·- ····--
$15 -·--·-·-·-···---
$!0
$5
$Ok-------L-------L-------~----~
0 50 100 150 zoo Number Water Points Constructed per Year
4. COMMUNI1Y MANAGEMENT
Community mobilization and organization were important components of all the projects, and even though different approaches were taken, it is interesting that all communities ended up with very similar management systems.
The process of selecting communities as beneficiaries of the water points varied among the different projects. In some cases, a survey was used to help with selection of communities, in others, a request for a new water supply was made by the communities. The communities all had strong leadership structures, elected officials sometimes existing alongside the traditional leadership groups. All the communities had other existing community organizations and therefore the formation of water committees was not new to them.·
4.1 Water Committees
Table 2 presents information on the water committees (or development committees, as they were called in some project areas) established by the communities. All projects took the approach of establishing water committees for the management of the water points, although in one or two cases, the committees were established retrospectively after the water points had been installed. In all cases, project staff, usually the extension agents, described the requisite roles to be played by members of the committee. Subsequently, the committee members were chosen by the communities or selected by the traditional leaders. Committee members who did not perform satisfactorily were replaced. In some projects, community leaders also became committee members. Projects did not, as a rule have a role in the committee selection process. Occasionally, in response to complaints, extension agents would intervene to confirm that the committee members were acceptable to all community members. It appears that on the whole, communities readily established their water committees.
There was usually one water committee per pump. Sometimes, therefore, a community had more than one committee. The water committees all comprised the following basic members: president, treasurer, secretary/accountant, community mechanic and a woman responsible for cleaning the pump surrounds. In all the projects an effort seemed to have been made to ensure that women were part of the committees but usually only as "les femmes responsibles" that is the person responsible for keeping the pump area clean but with no decision making power . In two projects however, efforts were made to ensure that there was greater participation of the women in other committee roles, either through a quota system or other means, although none of the committees visited had women mechanics. Committees sometimes had two people per job in order to reduce the possibility that the job would not be done because the person responsible was not available.
Criteria for selection of committee members by the communities included the following characteristics: a respected member of the community, married and literate (for secretaries/accountants). It is clear that each community established its own criteria for selection of committee members. Committee members were not paid for their services and some had been members for quite some time. It was clear from interviews with committee members, that most of them took their jobs very seriously. The most important thing was that the committee members volunteered their services to the community and were trusted by their fellow community members.
4.2 Responsibilities of the Water Committee Members
Committee members each had specific roles and responsibilities. As a team, they were responsible for ensuring that the community provided funds for maintenance and for settling disputes
7
about the water point. They were assisted in this by the community leaders. They were supported in the maintenance of the water points by area mechanics and in one case by central mechanics.
Individual responsibilities included the following:
president
treasurer
secretary/ accountant
community mechanic
woman responsible
to chair meetings and lead the committee
to collect and keep funds
to keep a record of meetings, accounts, pump repairs, and spare parts used
to make repairs on pump and do preventive maintenance
to supervise pump users and keep pump surrounds clean
4.3 Training of Water Committee Members
Once committee members were chosen, they were trained by members of the project team, usually the extension workers. Those who received the best training were usually the community mechanics, the secretary/accountants and the treasurers. However in almost all cases, this training was very limited, although it was sufficient to enable the committee members to carry out their various duties adequately. The community mechanics typically received at least one day followed by on-the-job training. The details of their training are presented in Section 6. The secretary/accountants received instruction on how to take minutes of meetings, and how to keep a simple record of the community accounts, noting funds received, disbursed and balances. They were also shown how to keep a record of repairs made on the pump or at the water point. Where bank accounts were opened by the communities, the treasurers and secretary/accountants received special training to help them manage the bank accounts. Other committee members such as the women responsible for the pump surrounds were usually just given basic instructions and advice on how to avoid and control conflicts at the water point and on how to promote cleanliness at the pump site. They were instructed for example to make sure that footwear was not worn at the water point site and that children did not play there. More extensive training especially of these women would have enabled the communities to better address issues which impinge on the quality of the water supply, such as environmental sanitation and hygiene.
4.4 Collection of Funds
One of the main jobs of the water committees in all the projects was to collect funds initially for the installation of the pump and subsequently for the purchase of spare parts and payment of area mechanics. In all the projects, sums of money to be collected by communities before they could receive their water points were determined by the project. These ranged from 50,000 CFA to 300,000 CFA Table 3 describes how funds were collected and used in the different projects. All communities were able to collect the amounts requested of them. Several communities had previous experience in fund raising as they had collected or borrowed (from banks or loan agencies) much larger sums for the purchasing of mills, motors etc. The communities established set dues for each community member or household and monitored/policed the collection process with various types of penalties required of defaulters. Some communities had regular monthly dues, and others only called for funds when a repair had to be carried out.
8
In most of the projects, the funds were used for maintenance of the water point and its surrounds. Some communities used some of these funds for other community development activities. The funds once collected were in all cases, except for the two projects in Togo, kept within the community, usually with the treasurer. In Togo, the majority of the funds were put in a bank with small amounts kept in the community coffers.
4.5 Income Generating Activities
Several of the communities that were Visited had been in the past or were currently involved in some income generating activity but not necessarily for water supply activities. Agricultural and women's groups were usually vary active in this area.
4.6 Comment
One of the keys to community management is the establishment of a functioning water committee. Some projects established water committees after pump installation and as the project evolved. For the majority however, the establishment of the water point committee was the initiation of management of the water point. Once the communities had got their committees organized and trained, they functioned with little input from the project. Training, although limited, provided the necessary skills for each committee member to fulfil his or her role and responsibility. The collection of funds was a responsibility which was willingly carried out by the communities, who were determined to keep their water points in operation. Furthermore, sustainability of the committee was facilitated by the fact that the entire community had a role in electing and replacing committee members and that the :traditional leaders usually had a good relationship with them.
9
PR
OJE
CT
/ E
LE
ME
NT
M
OU
HO
UN
B
urn
na
Faw
(N
ET
IIE
RlA
ND
S)
TA
BL
E 2
CO
MM
UN
ITY
MA
NA
GE
ME
NT
: C
OM
MU
NIT
Y W
AT
ER
CO
MM
ITT
EE
YA
TE
NG
A
Bur
kina
Faw
(E
D F
)
AQ
UA
VIV
A
Mal
i (F
RA
NC
E)
MA
US
UD
M
ali
(Sw
itze
rlan
d)
ICIT
A
Mal
i (I
DA
)
MA
Rfl
lME
T
ogo
(CA
NA
DA
)
PlA
TE
AU
SA
VA
NE
T
ogo
(US
A)
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
T
radi
tion
al d
eru
ion
m
aker
s/le
aden
.
Eri
stin
g c
omm
unit
y or
gani
zati
ons
Cri
teri
a fo
r co
mm
iuee
mem
ber
sele
ctio
n
Mem
ber
sel
ecti
on
pro
ccs
and
nu
mb
er
of
mem
bers
• R
evol
utio
nary
co
mm
itte
e (C
DR
) le
ader
has
ult
imat
e au
thor
ity.
•
Tra
diti
onal
lea
ders
ac
cept
thi
s.
• M
any
com
mit
tees
re
pres
enti
ng
diff
eren
t in
tere
st
grou
ps.
• M
embe
rs l
ive
in
com
mun
ity.
•
Mem
bers
hav
e fa
mily
. •
Acc
ount
ant
spea
ks
Fre
nch
and
is
lite
rate
. •
Rep
rese
ntat
ives
of
youn
g. o
ld a
nd
w
omen
. •
Tre
asur
er i
s w
ealt
hy.
• T
radi
tion
al l
eade
rs
and
elde
rs s
elec
t m
embe
rs.
• T
her
e ar
e le
ast
7 m
embe
rs.
• R
evol
utio
nary
co
mm
itte
e in
cha
rge
• C
hief
s an
d C
DR
co
exis
t.
• W
omen
's g
roup
s.
• A
gric
ultu
ral
grou
ps.
• C
omm
unit
ies
ch~e m
embe
rs
afte
r pr
ojec
t ex
plai
ns r
oles
. •
Acc
ount
ant
mus
t be
lit
erat
e.
• C
omm
unit
y vo
tes
for
nom
inee
s.
• E
ach
part
of
the
com
mun
ity
is re
pres
ente
d on
the
co
mm
itte
e.
• T
here
are
7
mem
bers
.
• C
omm
unit
y ch
iefs
ha
ve s
tron
g au
thor
ity.
• C
olle
ctiv
e fa
rm
wor
k.
• S
ecre
tary
mus
t b
e li
tera
te i
n F
renc
h/B
amba
ra.
• C
omm
itte
e m
embe
rs m
ust
be
mar
ried
and
re
spec
ted
by
vill
ager
s.
• M
embe
rs a
re
sele
cted
by
chie
fs
and
eld
ers.
•
Com
mun
ity
give
s ap
prov
al.
• T
here
are
7
mem
bers
.
10 •
Tra
diti
on s
till
has
st
rong
inf
luen
ce.
• A
rea
chie
f ha
s ul
tim
ate
pow
er.
• A
gric
ultu
ral
grou
ps.
• P
eopl
e w
ho t
ake
init
iati
ve a
re
chos
en.
• A
ll m
ust
be
mar
ried
. •
Sec
reta
ry m
ust
be
lite
rate
.
• M
embe
rs a
re
assi
gned
by
elde
rs
• T
here
are
at
leas
t 7
mem
bers
.
• C
hief
and
eld
ers.
• D
evel
opm
ent
grou
ps.
• A
gric
ultu
ral
grou
ps
(wom
en o
nly
and
mix
ed).
• T
reas
urer
mus
t b
e li
tera
te.
• M
embe
rs m
ust
be
reli
able
.
• M
embe
rs a
re
chos
en b
y vi
llag
e co
unci
l.
• T
here
are
3
mem
bers
.
• H
iera
rchy
of
chie
fs
in c
harg
e.
• W
omen
's g
roup
s.
• C
otto
n co
mm
itte
es.
• M
embe
rs m
ust
be
resp
ecte
d b
y co
mm
unit
y.
• 3
0%
wom
en q
uota
. •
Sec
reta
ry m
ust
be
lite
rate
in
Fre
nch.
• M
embe
rs a
re
nom
inat
ed i
n op
en
mee
ting
. •
Th
ere
are
at l
east
8
mem
bers
.
• S
tron
g tr
adit
iona
l ch
ieft
ainc
y st
ruct
ure.
• W
omen
's g
roup
s.
• O
RT
com
mit
tees
.
• M
embe
rs m
ust
be
dyna
mic
. •
Mem
bers
mus
t be
re
spec
ted
resi
dent
s.
• W
omen
are
en
cour
aged
. •
Sec
reta
ry m
ust
be
lite
rate
.
• C
hoic
e is
lef
t up
to
com
mun
ity.
•
The
re a
re 5
m
embe
rs.
a T
here
is
an
asso
ciat
ed w
omen
's
OR
T c
omm
itte
e.
PR
OJE
CT
/ E
LE
ME
NT
M
OU
HO
UN
B
url:
ina
Fas
o {N
E1H
ER
LAN
DS
)
CO
MM
UN
frY
MA
NA
GE
ME
NT
: C
OM
MlJ
Nfi
Y W
AT
ER
CO
MM
ITIT
\8 (
CO
N1
1N
UI:
'ill)
YA
TE
NG
A
Bur
l::in
a F
aw
(ED
F)
AQ
UA
VIV
A
Mal
i {t
-RA
NC
E)
MA
US
UD
M
ali
{Sw
i tzc
rlan
d)
KIT
A
Mal
i (I
DA
)
MA
PS
ITM
E
Tog
o (c
.A-"
'AD
A)
PL
AT
EA
U
SA
VA
NE
T
ogo
(US
A)
==~============================================================================================================
Ro
les
and
Res
po!l
Sib
ili t
ies.
TD
inin
g
Met
hods
fo
r co
nfli
ct
reso
luti
on
• P
resi
den
t ch
airs
m
eeti
ngs.
•
Tre
asu
rer
keep
s m
oney
an
d r
ecei
pts.
•
Sec
reta
!)'/
acco
un
tan
t w
rite
s m
inut
es o
f m
eeti
ngs.
•
Mec
hani
cs d
o
prev
enti
ve
mai
nte
nan
ce a
nd
all
re
pair
s ex
cept
on
ri
sing
mai
n.
• W
om
en k
eep
p
um
p a
rea
clea
n.
• C
om
mit
tee
trai
ning
is
in
gro
up
s o
f 6
to
10 d
uri
ng
a o
ne
wee
k p
erio
d.
• T
he
pre
sid
ent
and
trea
sure
r ea
ch
rece
ive
2 da
ys
trai
ning
, th
e w
omen
o
ne
day,
th
e se
cret
a!)'
4 d
ays
and
the
mec
hani
cs 2
day
s pl
us o
n t
he
job
tr
aini
ng.
• P
eer
pres
sure
. •
Tak
e g
oo
ds
to p
ay
dues
. •
Ref
use
acce
ss t
o w
ater
poi
nt.
• P
resi
dent
lea
ds
com
mit
tee.
•
Tre
asur
er k
eeps
an
d di
sbur
ses
fund
s.
• S
ecre
ta!)
'/ ac
coun
tant
kee
ps
min
utes
of
mee
ting
s an
d ac
coun
ts.
• C
omm
unit
y m
echa
nics
do
prev
enti
ve w
ork
and
re
pair
abo
ve g
roun
d pa
rts
only
. •
Wom
en k
eep
pum
p ar
ea c
lean
, pr
even
t fi
ghtin
g.
• T
he
com
mit
tees
ar
e tr
aine
d in
gro
ups
duri
ng a
on
e w
eek
peri
od.
• A
ll t
he m
embe
rs
exce
pt t
he m
echa
nics
re
ceiv
e a
tota
l o
f 2
days
tra
inin
g.
• T
he
mec
hani
cS
rece
ive
3 da
ys
trai
ning
.
• O
lder
men
set
tle
disp
utes
. •
Off
ende
rs f
ined
. •
Pee
r pr
essu
re.
• V
erba
l w
arni
ng.
• P
resi
dent
cal
ls
mee
ting
s.
• T
reas
ure
r ke
eps
mon
ey.
• S
ecre
tary
acc
ount
s fo
r an
d k
eeps
fun
ds.
• W
omen
car
etak
ers
clea
n p
um
p a
rea.
•
Mec
hani
cs p
rim
e p
um
p a
nd
cha
nge
abov
e gr
ound
par
ts.
• 80
com
mit
tee
mem
bers
are
tra
ined
at
on
e ti
me.
•
All
rec
eive
tr
aini
ng d
urin
g 4
day
peri
od.
Thi
s is
pa
rtly
pai
d fo
r by
th
e co
mm
unit
ies.
11 •
Pre
side
nt l
eads
co
mm
itte
e, h
onor
a!)'
po
siti
on.
• T
reas
urer
ke
eps
and
coll
ects
fun
ds.
• S
ecre
tary
mai
ntai
ns
reco
rds.
•
Car
etak
ers
(man
an
d w
oman
) ke
ep
pu
mp
are
a cl
ean.
•
Mec
hani
c pr
imes
pu
mp,
rep
airs
abo
ve
grou
nd p
arts
.
• O
nly
the
mec
hani
c re
ceiv
es a
spe
cia I
4
day
trai
ning
.
• U
se t
radi
tion
al
vill
age
cour
t.
• F
ines
for
of
fend
ers.
• T
reas
urer
kee
ps
fund
s.
• S
ecre
tary
acc
ount
s fo
r fu
nds
and
keep
s re
cord
s.
• P
um
p r
epai
rer
repa
irs
pum
ps.
• In
divi
dual
co
mm
itte
es a
re
trai
ned
by t
he E
.As.
• M
eeti
ngs
• P
resi
dent
cha
irs
mee
ting
s ha
s de
puty
. •
Sec
reta
ry k
eeps
re
cord
s ha
s de
puty
. •
Tre
asur
er d
oes
coll
ecti
on,
acco
unti
ng,
bank
ing,
ha
s de
puty
. •
Pum
p ca
reta
kers
•
Opt
iona
l m
embe
rs:
heal
th a
nd
mic
ro·
proj
ect
advi
sors
.
• C
omm
itte
es a
re
each
tra
ined
se
para
tely
on
the
jo
b.
• L
eade
rs r
esol
ve
conf
lict
s.
• P
resi
dent
cal
ls/
pres
ides
ove
r m
eeti
ngs.
•
Sec
reta
ry k
eeps
m
inut
es a
nd
docu
men
ts.
• T
reas
urer
col
lect
s an
d ba
nks
mon
ey.
• M
echa
nics
rep
air
abov
e gr
ound
par
ts
and
buy
spar
e pa
rts.
•
Wom
an c
aret
aker
ke
eps
pu
mp
are
a cl
ean.
• C
omm
itte
es a
re
each
tra
ined
se
para
tely
on
the
jo
b.
• C
hief
arb
itra
tes.
•
Pre
fect
arb
itra
tes.
PR
OJE
CT
/ E
IF:M
EN
T
Mom
mU
N
Bu
rtin
a P
aw
NE
TII
ER
LA
ND
S)
YA
Til
NG
A
Bu
ron
a F
aw
(ED
F)
TA
BL
E 3
CO
MM
UN
ITY
FU
ND
S
AQ
UA
VIV
A
Mal
i (F
RA
NC
E)
MA
US
UD
M
ali
(SW
ITZ
ER
LA
ND
)
KIT
A
Mal
i (1
DA
)
MA
RT
I1M
E
Tog
o (C
AN
AD
A)
PL
AT
EA
U
SA
VA
NE
T
ogo
(US
A)
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
H
ow
mu
ch c
olle
cted
(F
CF
A)?
l-ICJ
'R a
re f
un
ds
coll
ecte
d?
Wh
o k
eeps
an
d
aroo
u.nt
.s ro
c fu
nd
s?
Wh
o e
stab
&h
es r
ates
(F
CF
A)?
Wh
at r
egul
atio
ns a
re
pu
t o
n m
oney
use
?
75,0
00/p
ump
• C
om
mu
nit
y
deci
des.
•
Co
mm
un
ity
m
emb
ers
som
etim
es
pay
in
grou
ps.
• T
reas
ure
r ke
eps
fund
s.
• S
ecre
tary
/ ac
cou
nta
nt
keep
s re
cord
s.
• T
he
wat
er
com
mit
tee
and
the
vi
llag
e el
der
s es
tabl
ish
rate
s.
• U
sual
ly 1
00-1
50 i
s co
llec
ted
per
adu
lt.
• V
illa
ge w
ater
co
mm
itte
e de
cide
s.
• U
sual
ly o
nly
used
fo
r p
um
p r
epai
rs,
pu
rch
ase
of
cem
ent
etc.
50,0
00/p
ump
• E
ach
adu
lt g
ives
a
fixed
am
ount
eac
h m
onth
.
• T
reas
urer
kee
ps
fund
s.
• S
ecre
tary
/ ac
coun
tant
kee
ps
reco
rds.
• C
omm
unit
y de
term
ines
rat
es.
25
per
man
and
15
per
w
oman
eac
h m
onth
.
• C
omm
unit
y ur
ged
to u
se m
oney
for
w
ater
poi
nt r
elat
ed
acti
viti
es o
nly,
bu
t no
t en
forc
ed.
300,
000/
pum
p
• T
radi
tion
al
met
hods
. •
Fin
es.
• T
reas
ure
r su
ppos
ed t
o ke
ep
ofte
n w
ith
chie
f.
• S
ecre
tary
kee
ps
reco
rds.
• W
ater
com
mit
tee
info
rms
head
s o
f ho
useh
olds
whe
n ad
diti
onal
fun
ds a
re
need
ed.
12 12
0,00
0/pu
mp
• E
ach
com
mun
ity
mem
ber
pays
so
met
hing
. •
Rev
enue
fro
m
hiri
ng o
ut
a w
ork
grou
p.
• W
ealt
hy r
elat
ives
he
lp.
• T
reas
ure
r ke
eps
fund
s.
• S
omet
imes
fun
ds
take
n o
ut
of
com
mun
ity
acco
unt
held
by
chie
f.
• R
ates
are
es
tabl
ishe
d by
co
mm
unit
y.
135,
000/
pum
p
• C
omm
unit
y de
cide
s on
a s
um t
o be
con
trib
uted
by
each
mem
ber.
• T
reas
urer
kee
ps
fund
s.
• S
ecre
tary
acc
ount
s fo
r fu
nds.
• T
he
vill
age
coun
cil.
35,0
00/p
ump
• C
omm
unit
y de
cide
s.
• C
omm
itte
e en
cour
aged
to
coll
ect
2000
/mon
th.
• F
un
ds
kept
in
Ban
k.
• S
mal
l am
ount
s ke
pt i
n co
mm
unit
y w
ith
trea
sure
r.
• C
omm
unit
y.
• M
oney
can
onl
y b
e w
ithd
raw
n fr
om b
ank
w
ith
2 o
f 3
sign
atur
es.
• 1/
3 fu
nds
used
for
m
icro
pro
ject
s,
1/3
for
oth
er
acti
viti
es a
nd
1/3
for
p
um
p r
epai
rs.
50,0
00/p
ump
• D
oo
r to
do
or
coll
ecti
on.
• C
olle
ctiv
e fa
rms.
• M
ajor
ity
of f
unds
ar
e ke
pt i
n ba
nk.
• S
mal
l am
ount
s ke
pt i
n co
mm
unit
y.
• T
reas
urer
and
pr
esid
ent.
• 2
out
of
3 co
mm
itte
e m
embe
rs
need
to
be
pres
ent
for
wit
hdra
wal
of
fund
s. E
xten
sion
ag
ent
has
to c
o-si
gn
• M
oney
usu
ally
us
ed f
or p
ump
repa
irs.
5. EXTENSION SERVICE
Extension Agents (EAs) involved in the projects were responsible for mobilizing and organizing the communities, training water committee members, and ensuring the establishment of community management of the water supplies. Extension agents were each responsible for approximately 15 water points per year. There appears to be little difference among the approaches used by the seven projects to provide an effective extension service. It must be noted that on the whole, financial resources put into extension services were limited. In all the projects except for one, extension staff were recruited specially by the project. In the one exception, extension was made the responsibility of health workers working in the region as an addition to their other activities. The number of EAs employed on the different projects ranged from 3 to 120. There are however, slight variations in the way in which extension was carried out in the projects. These will be presented below. Table 4 summarizes various aspects of the extension in the projects visited. It presents among other things, recruitment methods, selection criteria, the responsibilities and the reporting procedures for the extension agents and process of extension within the project.
5.1 Selection and Training of Extension Agents
All the EAs had a minimum of 6 years of school. They carne either from ministries associated with development/health work or were specifically hired by the project. Those hired by the projects, were often community or agricultural development agents (or occasionally health workers). They were usually given a written or oral test prior to recruitment. Language skills and willingness to work in the communities were also taken into account. The EAs received monthly salaries comprising a minimum of 30,000 CFA and supplemented by various benefits for health care, field trips etc. A key characteristic of the more dynamic extension agents interviewed, was their dedication to their work. Most of the extension agents were male. Project staff (male) felt that this was in part because the need to travel across harsh terrain on mopeds discouraged many women from considering the job. However, the few female extension agents interviewed were just as effective and efficient as their male colleagues.
All the projects provided training for their EAs and followed up with refresher courses or additional courses as required. Some EAs were trained at schools specializing in extension work and others were trained by the projects. There were basically two variations on the approaches used by the projects in preparing their EAs for their work:
a) In the first, EAs were given intensive training on a very well defined system and procedure (cookbook) for extension, and then left to implement it without much deviation from the planned procedure. They received some follow-up training or refresher courses at various times during the implementation of the project.
b) In the second, EAs were given general training on the project and then they developed messages and the procedure for the extension work themselves together with their supervisors. There was follow-up training or a refresher course provided at various times during the implementation process and there were also opportunities to try out new ideas. Periodic work planning meetings which all the EAs attended also provided an opportunity for further training.
5.2 Interaction with Communities
One or more meetings were held with the communities who were to receive the water points. Various messages were conveyed to them. These included information on the project, what it was offering and what was expected of them. The communities were required to establish water committees,
13
take certain decisions, and collect money and materials before the construction of the water point. EAs provided a good liaison between the construction teams and the committees. Members of the water committees were trained, and community performance was monitored after installation of the water points. The following steps were taken in establishing community management:
a) Communities were identified either through a socio-economic survey or a community request to the project.
b) A series of meetings were then held to mobilize the communities. Often, a contract would be signed either at the beginning of the mobilization process, or at the end when the installation was complete to signify that the water point now belonged to the community. Not all projects had a contract signing ceremony. The members of the water committees were then trained by the EAs.
c) Some form of commitment was sought from the communities prior to beginning construction activities (financial outlay, formation of committees etc.)
The timing between the different meetings depended on the number of EAs, the number of communities they had to work in, the speed with which the communities did what was expected of them and the availability of the drilling teams (there was no point in preparing the people and then letting them wait for several months before they received their water point). In some projects, the mobilization process occurred within a one to two month period. In others, it took several months. Also in one project, there was a 1 year long period after the initial community mobilization prior to the identification and training of committees.
5.3 Meetings with the Communities
Each project determined its own unique process of extension. The number of meetings however ranged from a total of 3 to a meeting once a month for the duration of the project. Where there were fewer EAs, the project usually followed a campaign type of approach, rapidly mobilizing the communities within a short period to prepare them for the construction activities and then moving on to a new area. The subject matter usually covered included the following:
a) First meeting: general presentation of the project, the proposed activities and inputs to be made by all, (ie. the community/community representatives, the project staff and local government). Often this meeting was held at a district/regional level, bringing together only community elders and leaders.
b) Second meeting: more detailed discussion of various aspects of the project with the entire community, for example choice of water point (handpump or open well), reiteration of the need to collect funds and provide construction materials, water point sitting, and selection of committee.
c) Third meeting: discussions with committee members, if open well construction was part of the project, this meeting might be used to ensure that all the labor input required by project from the community had been provided.
d) Additional Meetings: these were held for the resolution of conflicts, or to organize specific activities such as construction of animal watering troughs, or to run special campaigns such as for ORT training.
e) Training of Committees: individuals of the water committees received appropriate
14
training for their different duties. (This has already been discussed in Section 4).
f) Monitoring of progress: each project established a system for monitoring community progress in establishing management of the water points. Sometimes monitoring would continue for up to one year after installation of the water point. Discussions on progress with the establishment of committees, maintenance of water points, collection of funds etc., would be held during these meetings.
5.4 Transport/Housing
Availability of transport also played a role in the efficiency of service and all the projects ensured that the EAs had access to some form of transport. EAs were given mopeds, or motorbikes and occasionally project vehicles to assist them in doing their work. In some projects EAs had motorbikes and stayed with the communities for the duration of the project whereas in others they moved from one area to another. The transport and fuel were provided by the projects. EAs were expected to find their own housing. Some had to stay in central communities during campaigns and work in the surrounding area, others lived in the project area, whilst others lived and worked out of nearby towns.
5.5 Monitoring
Monitoring of the activities of the extension workers, was an integral part of the implementation of the service. There was usually provision for the exchange of ideas and discussion of problems/issues between EAs and their supervisors, as well as among themselves. Weekly, fortnightly, monthly, quarterly and annual reports prepared by the EAs and their supervisors were useful tools for monitoring their activities. In addition, the EAs held regular review and discussion meetings to discuss progress and solve problems.
5.6 Comment
An effective extension system will ensure that community management of a water point can occur. The keys to this effectiveness are:
good communication between the extension agent and the community,
a desire/mandate to transfer management responsibility to the community and away from the project,
a willingness to work together and,
mobilization prior to construction (good timing).
Projects either brought EAs in from outside the project area, or used those who already worked within the area either for government or for other agencies. Using locally based agents was advantageous in that they would already be familiar with the communities. Also, it would be of benefit to recruit extension agents from ministries already working in the area, because they could remain after the project was completed to provide follow-up and support (if funds were available).
Where extension agents lived within the communities, they were more obliged to use a less rigid approach because they were very much a part of community life. On the other hand, where the contact with the communities was only during specified campaigns, it was simpler to have a set or "cookbook" approach.
15
Some EAs received training which enabled them to provide a broad range of messages to the communities including the specific ones related to receiving the water point. However, in most cases, the EAs were ill equipped to address issues such as environmental sanitation, albeit this was not within their terms of reference. The training that they were able to provide to the committee members was also limited to the specific goals of the projects.
The number of EAs working on a project also affected the emphasis of the different projects on mobilization activities, environmental sanitation and health education. Because mobilization was a relatively short term activity in which EAs focused on about 15 communities each year and then moved on to the next group of communities, it was cost effective to provide them with transport. However, had the projects been designed to also provide long term environmental sanitation and health education support, this would have meant that EAs would have had to remain working within a group of communities for a much longer period of time and the transport issue would have had to be handled differently.
The extension systems used by the projects were on the whole effective in establishing community management of the water points in the areas where the projects were active. The two main approaches used to communicate with the communities and establish management both had their merits and disadvantages. The approach of giving the EAs flexibility in the field, to modify and adapt to suit community pace and needs helps make the service work. However using a "cookbook" approach also has its merits. In both cases, however, it was the willingness of the communities to participate which made it possible for the interaction to take place and the management system to be established.
16
PR
OJE
Cr/
F
TF
MF
NT
M
OU
HO
UN
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url:
:ina
Faw
(N
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YA
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(ED
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TA
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EX
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RV
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AQ
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VIV
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Mal
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NC
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MA
US
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KIT
A
Mal
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)
MA
Rfi
1ME
T
ogo
(CA
NA
DA
)
PL
AT
EA
U
SA V
AN
E
Tog
o (U
SA)
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
R
ecru
itm
ent
Nu
mb
er o
f E
.:s:
t=io
n
Age
nts
(EA
s}
Em
plo
yer
Sel
ecti
on C
rite
ria
Tra
inin
g f
or
Pro
ject
• R
ecru
itm
ent
is
from
pri
vate
sec
tor.
•
Job
adv
erti
sed
thro
ug
h m
edia
.
• A
to
tal
of
19 E
As
and
4 s
uper
viso
rs.
• P
roje
ct a
nd
ON
PF
.
• 8
year
s o
f sc
hool
re
qu
ired
. •
Sp
eak
s D
ioul
a.
• W
ritt
en t
est
and
inte
rvie
w.
• 2
mon
ths
trai
ning
by
pro
ject
. •
Ref
resh
er c
ours
e at
th
e st
art
of
the
cam
paig
n.
• R
ecru
ited
by
vari
ous
mea
ns f
rom
pu
blic
an
d p
riva
te
sect
or.
• A
tot
al o
f 3
EA
s an
d 1
supe
rvis
or.
• P
roje
ct a
nd
ON
PF
.
• A
min
imum
of
6 ye
ars
scho
ol
requ
ired
. •
Rec
ruit
ed t
hro
ug
h
inte
rvie
w.
• 15
day
s at
CE
SA
O
(Bur
kina
Fas
o).
• R
ecru
itm
ent
is
from
pr
ivat
e se
ctor
. •
Rec
ruit
ed b
y th
e pr
ojec
t.
• A
tot
al o
f 4
EA
s.
• P
ubli
c se
rvic
e.
• P
roje
ct.
• L
ocal
lan
guag
e sk
ills
req
uire
d.
• W
illi
ngne
ss t
o w
ork
in
the
com
mun
ity.
• 1
mon
th w
ith
cons
ulta
nt
(BU
RG
EA
P).
•
2 m
onth
s du
ring
pr
ojec
t.
17 •
Rec
ruit
men
t is
fr
om
priv
ate
sect
or.
• R
ecru
ited
by
the
proj
ect.
• A
tot
al o
f 5
EA
s an
d 6
mas
ons.
• P
ubli
c se
rvic
e.
• P
roje
ct.
• 6
to 9
yea
rs
scho
olin
g re
qu
ired
. •
4 ye
ars
wo
rk a
s C
omm
unit
y D
evel
op
men
t T
echn
icia
n (C
DT
).
• 1
wee
k w
ith
foll
ow-u
p af
ter
1 m
onth
. •
New
EA
s ge
t on
th
e jo
b t
rain
ing.
•
So
me
go t
o
CE
SA
O.
• A
gent
s en
gage
d in
o
ther
dev
elop
men
t pr
ojec
ts i
n th
e re
gion
. •
Age
nts
of
publ
ic
sect
or w
orki
ng w
ithi
n th
e sc
ope
of
oth
er
proj
ects
.
• A
tot
al o
f 22
EA
s.
• P
ubli
c se
rvic
e.
• H
ealt
h pr
ojec
t.
• C
DT
wit
h 9
year
s sc
hool
ing.
•
4 ye
ars
trai
ning
or
6 ye
ars
scho
olin
g an
d in
Bam
bara
. •
llea
lth
wor
kers
•
9 ye
ars
scho
olin
g an
d 3
year
s at
hea
lth
scho
ol.
• T
echn
icia
n •
4 ye
ars
trai
ning
at
coll
ege
and
expe
rien
ce.
• 10
day
s tr
aini
ng a
t K
ita
and
5 d
ay
refr
eshe
r co
urse
.
• E
xten
sion
age
nts
in
pu
bli
c se
ctor
in
the
regi
on a
nd
new
re
crui
ts b
y pr
ojec
t.
• A
to
tal
of
45 E
As
and
1
supe
rvis
or
per
6-8
EA
s.
• P
ub
lic
serv
ice.
•
Pro
ject
.
• M
ore
tha
n 2
year
s tr
aini
ng i
n so
cial
af
fair
s re
quir
ed.
• M
any
have
un
iver
sity
deg
rees
. •
Wri
tten
tes
t an
d
inte
rvie
w.
• W
om
en p
refe
rred
.
• 5
days
inf
orm
atio
n o
n p
roje
ct f
or
ori
enta
tio
n;
5 da
ys m
otor
cycl
e tr
aini
ng;
5 da
ys p
lann
ing
of
vill
age
mee
ting
s.
• P
erio
dic
tra
inin
g o
n c
ampa
ign
them
es.
• D
ay o
f re
flec
tion
.
• E
uen
sio
n a
gent
s of
tha
t zo
ne
belo
ngin
g to
the
pu
blic
sec
tor.
• A
tot
al o
f 12
0 E
As.
1 s
uper
viso
r pe
r 12
EA
s.
• P
ubli
c se
rvic
e.
• 6
to 9
yea
rs
scho
olin
g.
• 3
year
s te
chni
cal
trai
ning
. •
Som
e un
iver
sity
de
gree
s.
• 1
wee
k se
min
ar <
the
begi
nnin
g o
f pr
ojec
t.
• 3
day
regi
onal
se
min
ar o
n ne
xt
cam
paig
n th
emes
. •
2 w
eeks
tra
inin
g la
trin
e an
d ci
ster
n·
cons
truc
tion
. •
Tra
inin
g as
sure
d by
US
AID
or
nati
onal
sup
ervi
sor
PR
OJE
CT
/ E
LE
ME
NT
M
OU
HO
UN
B
urki
na F
aso
(NE
UIE
RL
AN
DS
)
YA
1E
NG
A
llur
l:in
a Fa
.so
(ED
F)
EX
ffiN
ST
ON
SE
RV
ICE
(C
ON
11N
Tff
iD)
AQ
UA
VfV
A
Mal
i (F
RA
NC
E)
MA
US
UD
M
ali
(SW
ITZ
ER
LA
ND
)
KIT
A
Mal
i (I
DA
)
MA
RIT
IME
T
ogo
(CA
NA
DA
)
PlA
TI!
AU
S
AV
AN
E
Tog
o (U
SA
)
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
= R
esJX
>nsi
bi.li
ties
Seq
uenc
e o
f C
omm
unit
y M
obil
iza t
ioo
and
C
omm
iu.e
e T
rain
ing
• T
her
e ar
e 3
grou
ps
of
EA
: 9
Ek
for
m
obil
izat
ion
o[
8-10
co
mm
unit
ies
each
p
er 9
mon
th
cam
paig
n;
4 E
k f
or w
ater
co
mm
itte
e tr
aini
ng,
each
wit
h 8-
10
com
mun
itie
s;
6 E
k f
or
mon
itor
ing
and
foll
ow u
p, e
ach
wit
h 30
-40
com
mun
itie
s du
ring
yea
r.
• E
ach
cam
paig
n la
sts
9 m
onth
s.
• T
her
e ar
e th
ree
mee
ting
s fo
r m
obil
izat
ion
afte
r w
hich
co
ntr
act
is
sign
ed.
• O
ther
mee
ting
s fo
r sl
ab c
onst
ruct
ion
etc.
•
Sel
ecti
on a
nd
trai
ning
of
com
mit
tee.
•
Mon
itor
ing
6 •
12
mon
ths
afte
r pu
mp
is
inst
alle
d.
• T
he E
As
mob
iliz
e th
e co
mm
unit
ies,
tr
ain
the
wat
er
com
mit
tees
an
d
mon
itor
pro
gres
s af
ter
wat
er p
oin
t is
in
ope
rati
on.
• E
ach
EA
wo
rn
wit
h 10
vil
lage
s du
ring
cam
paig
n.
• E
ach
cam
paig
n la
sts
6 w
een
. •
The
re a
re 5
m
eeti
ngs
in a
ll f
or
mob
iliz
atio
n.
Th
e fi
rst
has
an a
udio
vi
sual
sho
w a
nd t
he
oth
er 4
are
use
d to
or
gani
ze a
nd s
elec
t th
e co
mm
itte
es.
• T
rain
ing
of
com
mit
tee.
•
Mon
itor
ing.
• E
ach
EA
has
20
com
mun
itie
s p
er
cam
paig
n.
• A
ctiv
itie
s in
clud
e:
· 1
mee
ting
per
di
stri
ct,
-2
mee
ting
s pe
r co
mm
unit
y;
-si
gnin
g of
con
trac
t w
ith
com
mun
ity;
-
4 da
ys t
rain
ing
of
wat
er c
omm
itte
e;
-ev
alua
ting
co
mm
unit
y bo
reho
le
need
s;
sett
ling
of
com
mun
ity
and
dril
ling
tea
m
disp
utes
; •
Ek
do
thr
ee
cam
paig
ns a
yea
r.
• E
ach
cam
paig
ns
last
s th
ree
mon
ths.
•
Mob
iliz
atio
n st
arte
d la
te i
n th
e pr
ojec
t.
• T
her
e ar
e th
ree
mee
ting
s fo
r in
form
atio
n,
com
mit
tee
form
atio
n an
d c
ontr
act
sign
ing.
•
Tra
inin
g of
co
mm
itte
es.
18 •
Pro
vide
in
form
atio
n to
co
mm
unit
ies,
2 d
ays
[or
each
one
. •
1 E
A b
ased
in
"cen
ter"
vil
lage
du
ring
20
days
and
se
rves
6 v
illa
ges.
A
ctiv
itie
s in
clud
e:
heal
th e
duca
tion
; tr
easu
rer
trai
ning
; an
d m
onit
orin
g af
ter
pu
mp
is
in
plac
e.
• T
her
e is
a 2
day
m
obil
izat
ion
usin
g a
slid
e sh
ow.
• A
con
trac
t is
si
gned
and
a s
ite
is
chos
en.
• O
ther
mob
iliz
atio
n ac
tivi
ties
occ
ur.
• 1
year
lat
er,
ther
e is
a 3
day
tra
inin
g se
ssio
n us
ing
a fl
anne
logr
aph
(GR
AA
P m
etho
d) i
n w
hich
a w
ater
co
mm
itte
e is
fo
rmed
. •
Dur
ing
the
year
be
fore
thi
s ha
ppen
s,
the
com
mun
ity
man
ages
on
its o
wn.
• H
old
com
mun
ity
mee
ting
s:
-1
mee
ting
/ di
stri
ct a
nd
-1
mee
ting
/vil
lage
. •
Res
earc
h ex
isti
ng
stru
ctur
es f
or t
he
man
agem
ent
of t
he
wat
er p
oint
. •
Tra
inin
g of
the
tr
easu
rer
and
secr
etar
ies.
•
1 E
A l
ives
th
roug
hout
the
yea
r in
one
vil
lage
and
se
rves
20
vill
ages
.
• T
he
cam
paig
n co
ntin
ues
thro
ugho
ut
the
year
. •
Mee
ting
s ar
e he
ld
wit
h fa
mily
hea
ds t
o ta
ke d
ecis
ions
. •
Th
e co
mm
itte
es
are
chos
en a
nd
trai
ned.
• C
ondu
ct s
ocio
-ec
onom
ic a
nd
sa
nita
tion
sur
vey.
•
Pro
vide
com
mun
ity
info
rmat
ion
for
cont
ract
s si
gnin
g.
• T
rain
wat
er
com
mit
tee.
•
Hel
p c
omm
itte
e o
pen
ban
k a
ccou
nt.
• G
ive
tech
nica
l ad
vice
on
guid
ing
new
act
ivit
ies.
•
Lea
d 3
heal
th
educ
atio
n ca
mpa
igns
. •
Lea
d la
trin
e co
nstr
ucti
on.
• 1
EA
wo
rn w
ith
4 to
8 c
omm
unit
ies.
• T
her
e ar
e 8
mee
ting
s p
er
com
mun
ity
and
ca
mpa
ign
whi
ch
resu
lt i
n th
e fo
rmat
ion
of
a co
mm
itte
e an
d
sign
ing
of
the
cont
ract
. •
Th
ere
are
educ
atio
n ca
mpa
igns
o
n h
ealt
h et
c.
• T
he
com
mit
tees
ar
e tr
aine
d.
• E
k c
ondu
ct 1
vi
sit
per
mon
th t
o co
mm
unit
y du
ring
in
stal
lati
on.
• T
rain
com
mit
tee
mem
bers
cho
sen
by
com
mun
ity.
•
Hel
p o
pen
bank
ac
coun
t.·
• H
ealt
h ca
mpa
igns
(O
RT
, la
trin
es,
rain
wat
er
catc
hmen
ts).
•
Info
rm w
ater
su
pply
ser
vice
in
case
of
brea
k-do
wn.
•
A t
eam
of
3 to
4
Ek
ser
ve 3
0 vi
llag
es.
• T
here
are
thr
ee
mee
ting
s p
er
com
mun
ity
and
cam
paig
n fo
llow
ed
by t
he s
igni
ng o
f co
ntra
cts.
•
The
com
mit
tees
ar
e tr
aine
d.
PR
OJE
CT
/ E
.Lfl.
ME
NT
M
OU
HO
UN
fi
urt
ina
Fa=
(N
E1H
ER
LA
ND
S)
YA
TE
NG
A
fiur
tina
Fas
o (E
D F
)
EX
rEN
ST
ON
SE
RV
lCE
(C
ON
TIN
UE
D)
AQ
UA
VIV
A
Mal
i (F
RA
NC
E)
MA
U S
UD
M
ali
(SW
ITZ
ER
lAN
D)
KIT
A
Mal
i (I
DA
)
M.A
RT
I1M
E
Tog
o (C
AN
AD
A)
PL
AT
EA
U
SA
VA
NE
T
ogo
(US
A)
========================================================================================~~===============~=====
Ave
rage
No.
of
• A
bo
ut
8 m
eeti
ngs
• 5
com
mun
ity
• 3
mee
ting
s.
• 4
mee
ting
s pl
us I
•
Th
ree
1 h
ou
r •
Eve
!)'
2 w
eeks
, fo
r •
Onc
e ev
e!)'
mon
th
Mee
ting
s w
ith
eac
h an
d 2
mon
itor
ing
mee
ting
s.
foll
ow-u
p.
sess
ions
per
4
year
s (o
ngoi
ng).
fo
r pr
ojec
t du
rati
on.
Com
mun
ity
mee
ting
s af
ter
1 ye
ar.
com
mun
ity.
Rep
ort
ing
by
EA
s •
Eac
h g
rou
p o
f •
Wee
kly
mee
ting
s •
Ann
ual
repo
rt b
y •
Mon
thly
rep
orts
by
• M
onth
ly m
eeti
ng
• W
eekl
y m
eeti
ng
• M
onth
ly m
eeti
ng
EA
s: w
eekl
y w
ith
repo
rts
by E
A
EA
s to
chi
ef
the
EA
s.
wit
h pr
ojec
t di
rect
or.
wit
h su
perv
isor
s.
at r
egio
nal
rep
ort
ing
on
or
supe
rvis
or.
hydr
ogeo
logi
st.
• R
epo
rts
by E
As
• P
roje
ct r
epo
rt a
t •
Mee
ting
s ev
e!)'
two
head
quar
ters
. ac
tivi
ties
. •
Mon
thly
and
af
ter
each
vil
lage
en
d o
f an
nual
w
eeks
with
reg
iona
l •
Sem
inar
wit
h un
it
• B
i-w
eekl
y qu
arte
rly
repo
rts
by
mee
ting
. ca
mpa
igns
. he
ad o
f so
cia I
he
ad.
wor
kpla
nnin
g su
perv
isor
to
proj
ect
• S
emi·
annu
al
• Q
uart
erly
rep
orts
af
fair
s de
part
men
t.
sess
ions
for
eac
h
dire
ctor
. ev
alua
tion
wit
h by
sup
ervi
sor.
gr
oup.
•
Ann
ual
repo
rts
by
proj
ect
dire
ctor
. •
Mon
thly
mee
ting
s su
perv
isor
s.
for
all.
•
3 da
y se
mi-
annu
al
mee
ting
s.
• A
nnua
l se
lf
eval
uati
ons.
Tra
nsp
ort
•
Pro
ject
pro
vide
s •
Pro
ject
pro
vide
s •
Pro
ject
pro
vide
s 1
• P
roje
ct t
rans
port
s •
Pro
ject
pro
vide
s •
Pro
ject
pro
vide
s •
Pro
ject
pro
vide
s a
mot
orbi
ke (
Ho
nd
a),
mo
tor
scoo
ter.
ve
hicl
e fo
r 3
of
EA
s E
As
to c
entr
al
mot
orcy
cle
on a
hir
e-m
otor
cycl
e w
ith
fuel
m
otor
cycl
e.
rene
wed
eve
ry 3
an
d a
mot
orcy
cle
to
vill
age
and
prov
ides
pu
rcha
se b
asis
wit
h al
low
ance
. ye
ars.
th
e fo
urth
. m
oto
r sc
oote
r w
ith
fuel
all
owan
ce.
fuel
.
Acc
omm
odat
ion
• N
on
e pr
ovid
ed b
y •
Non
e pr
ovid
ed b
y •
Non
e pr
ovid
ed b
y •
No
ne
prov
ided
by
• N
one
pro
vid
ed b
y •
Non
e pr
ovid
ed b
y •
Non
e pr
ovid
ed b
y pr
ojec
t.
proj
ect.
pr
ojec
t.
proj
ect.
pr
ojec
t.
proj
ect.
pr
ojec
t.
• 3,
000
FC
FN
mo
nth
•
Lod
ged
by v
illa
ge
• L
odge
d by
vil
lage
•
Lod
ged
by c
entr
al
• L
odge
d by
cen
tral
al
low
ance
for
EA
s du
ring
pro
ject
. du
ring
the
pro
ject
. vi
llag
e.
vill
age.
w
ho s
ell
spar
e pa
rts.
Pay
men
t pe
r EA
. •
Mon
thly
sal
ary:
•
Mon
thly
sal
a!)':
•
Mon
thly
sal
a!)':
•
Mon
thly
sal
a!)':
•
Mon
thly
Sal
ary:
•
Mon
thly
sal
a!)'
• M
onth
ly s
ala!
)' (F
CF
A)
60,0
00.
35,0
00.
45,0
00.
30,0
00.
31,0
00.
(pub
lic)
: 47
,000
. 50
,000
. •
Hea
lth
ins
uran
ce
• 6
% r
isk,
•
1,00
0 bo
nus
per
•
1,25
0 al
low
ance
•
15,0
00 b
onus
. •
Pro
ject
bon
us
• P
er d
iem
for
80
%.
25
% w
ork,
and
5%
w
ork
day.
p
er d
ay a
nd 2
,000
•
Fue
l.
8,00
0.
trai
ning
: 2,
100
per
bo
nus
are
adde
d.
• 50
kg
of
rice
p
er n
ight
spe
nt i
n •
Per
die
m f
or
• M
onth
ly s
ala!
)' of
da
y.
• 10
,000
per
•
4 li
ters
of
fiel
d.
trai
ning
: 2,
000
per
pr
ojec
t st
aff:
60,
000
mon
th f
or
kero
sene
. da
y an
d f
or r
efre
sher
to
88,
000.
tr
ansp
orta
tion
. co
urse
1,0
00 p
er d
ay.
• P
er d
iem
for
•
Fre
e m
edic
al
trai
ning
. co
nsul
tati
on.
19
6. MAINTENANCE AND SPARE PARTS DISTRIBUTION SYSTEM
The key to effective management of a water supply system is sound maintenance and a sustainable spare parts distribution system. Even if a community is willing to pay for its water supply and manage it, nothing will be achieved unless there is a means of ensuring adequate maintenance and spare parts distribution. All but one of the projects employed a tiered maintenance system comprising combinations of community mechanics, area mechanics and project back-up with area mechanics being relied upon for below ground repairs.
6.1 Community Mechanics
Each community selected its own community mechanics as part of the water committee. In Table 5, the process of selecting community mechanics, their responsibilities and the training they received are presented. Like other water committee members selection was based on various criteria. In most cases their selection was based on the nominees having mechanical ability. Community mechanics were not paid for their services but in some projects they were reimbursed for travel to purchase spares.
There were two community mechanics per pump. One project specified that these both had to be men, and another encouraged selection of a woman as one of the mechanics. All received a small number of tools (mainly wrenches and spanners), to help them carry out the repairs. These mechanics were trained by the project in the repair of the above ground parts of their pumps. The training took the form of a specific course of one or more days and on the job training. Additional duties included preventive maintenance, acquisition of spare parts from the project or a retail outlet and monitoring of pump use. The community mechanics were only allowed to repair the above grounds parts of the pumps installed. There was one exception to this where they were allowed to repair specific below ground pans of the Volanta pump.
6.2 Area Mechanics
All but one of the projects had area mechanics (AMs) who were available to repair the pumps when requested by the communities. Some of the AMs had their own jobs and therefore did not have to depend on pump repair for their livelihood. The number of pumps served by the area mechanics ranged from 5 to 40. Criteria for their selection included, mechanical ability, literacy, stability in community, interest in job, and availability. Other details of their selection and responsibilities are presented in Table 6. They were trained to install new pumps, and, if they were part of the project team, to train community mechanics and occasionally to sell spare parts. Training courses ranged from a period of five days to one month. Both theory on pump components and operation as well as practical skills in installation and repair were taught.
The area mechanics were responsible for the repair of the pumps as requested by the communities, and as already stated, this usually involved all below ground repairs. Some stocked and sold spare parts and others were required to train the community mechanics. In all cases, they were given tools. These tools were either paid for by the community in which the AM lived or were paid for in part by the AMs over a period of time. Transport to and from the water point was the responsibility of the AM. They carried out repairs in response to community request and were paid for their pump repair services by the communities. In some cases the transport of the AMs was paid for as part of the repair. Some of the AMs were reasonably autonomous from the projects and others were an integral part of the project teams.
20
6.3 Centralized Maintenance
Only one project had centralized maintenance support to the community mechanics. There were no area mechanics. Central mechanics were assigned from the parent Ministry to the project area provided project vehicles to repair pumps as requested by the community or extension agents. They received a monthly salary for their services. Table 7 describes the roles of central mechanics in the project.
6.4 Back-up Support
With four of the projects, there was either project back-up or ministry support to the AMs to help with difficult repairs, use of tripods, distribution of spares and monitoring of pumps. Support to the communities was therefore provided by a combination of AMs and the project/Government. With the other two projects, this type of back-up had been or was being phased out, and as already stated one project had central maintenance and no area mechanics to back up. The support provided to communities served by this system, was therefore fully provided by the area mechanics. The need for extensive back-up support depended also on the type of pump being provided to the communities, this was largely because of the lifting tackle required by the India Mark II. Both the Vergnet and Volanta were well suited to a combination of community and area mechanic service.
6.5 Pumps
The pumps used by the projects were the Volanta, the Vergnet, the India Mark II (including local versions), and the UPM (see Table 8). The Vergnet and UPM were the only ones solely manufactured overseas. For all these pumps with the exception of the Volanta, the community mechanics were only allowed to repair above ground parts. This was mainly because government/projects considered that below ground repairs would be beyond the capability of community mechanics. For the Volanta the community mechanics were able to make below ground repairs also, except for work on the rising main for which the area mechanic was the only one trained.
6.6 Spare Parts Supply
The distribution systems used by the different projects have been alluded to in the sections above. Table 8 describes each one in greater detail. In three of the cases, the projects had control of the spare parts distribution and would procure the parts and sell them through the EAs or the area mechanics. In the four other cases, local distributors sold the spare parts to the communities. In two projects, agricultural outlets were involved in the distribution process. Those projects which had not yet done so planned to get out of the loop of spare parts distribution as soon as they could find suitable distributors. Sometimes communities bought and kept a small stock of the parts in order to reduce the visits into town. The projects all tried to ensure that the spare parts were readily available otherwise the maintenance system could not function. Occasionally when spare parts were not available locally, enterprising distributors would get them directly from the manufacturers overseas. Prices for the spares were controlled by the projects, manufacturers, distributors or the Government.
6.7 Comment
The ultimate aim of all the projects was to put in place a working maintenance system. Those systems which had a combination of community maintenance and area mechanics with minimal or no back-up from the project would stand a better chance for sustainability once the project was complete than those which had a large dependence on the projects for management of their systems.
21
Furthermore having AMs for whom this was not the sole source of income, was beneficial to the system. Those with a centralized maintenance system would always depend on the project or government for maintaining their system and at the end of the projects when there were no more external funds to support the centralized system problems would arise. The most suitable maintenance systems were those that were truly community managed: where there were choices for methods of fund-raising, accounting, selecting those who would repair and maintain the pump, and ·having spare parts available on the local market.
Only one project encouraged women to be one of the community mechanics. This was apparently not a consideration for the other projects, although it has been demonstrated in many elsewhere in the world that because of the vested interest and the key roles played by women in acquiring water it is advantageous to have them participate as community mechanics. The ease with which this is done also depends on the type of pump, and the prevailing socio-cultural conditions.
In all cases the communities paid for their spare parts. In the four projects where the sale of spare parts was established with local retailers, the system functioned independently as long as they received the parts from the manufacturers or their representatives (together with approved price lists). Price control was necessary since there was usually only one distributor. In a situation where parts are readily available such control would not be necessary.
Problems arising with availability of spare parts in the remote, rural areas seemed linked to the distribution system for the capital city to the retail outlet and not to the non-availability of parts from the (international) manufacturer to the whole-sellers in the capital.
The use of independent distributors instead of the project as a distributor provides an autonomy which is desirable since the distribution system must continue after the project is completed. It was clear from the projects visited, that for a maintenance and spare parts distribution system to be sustainable, it was necessary to ensure as much autonomy from the project as possible.
22
PR
OJE
CT
/ E
LE
ME
NT
M
OID
IOU
N
Bur
l:in
a F
aso
(NE
Tif
fiR
LA
ND
S)
YA
TE
NG
A
Bu
rtin
a F
aso
(ED
F)
TA
BL
E 5
MA
INT
EN
AN
CE
.: C
OM
MU
NIT
Y M
EC
HA
NIC
S
AQ
UA
VIV
A
Mal
i (F
RA
NC
E)
MA
LI
SU
D
Mal
i (S
WIT
ZE
RL
AN
D)
KIT
A
Mal
i (I
DA
)
MA
Rm
ME
T
ogo
(CA
NA
DA
)
PL
AT
EA
U
SA
VA
NE
T
ogo
(US
A)
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
===
Sel
ecti
on P
nx=
s
11 B
y el
der!
, •
By
com
mun
ity.
11
B
y ch
iefs
and
•
By
chie
fs a
nd
• B
y co
mm
unit
y.
11 B
y co
mm
unit
y.
11
By
com
mun
ity.
co
mm
unit
y el
ders
. el
ders
. repr~ntatives an
d V
illa
ge W
ater
C
omm
itte
e.
Sel
ecti
on c
rite
ria
11 T
wo
mec
hani
cs.
• T
wo
mec
hani
cs.
• M
echa
nica
l ab
ilit
y.
11 T
wo
men
. 11
1
mec
hani
c p
er
11 T
wo
mec
hani
cs.
11 B
icyc
le m
echa
ni<
11
Mec
hani
cal
abil
ity.
•
Bic
ycle
or
mo
tor
pum
p.
On
e w
oman
•
You
ng a
nd
• F
amil
y in
bi
ke m
echa
nic.
en
cour
aged
. dy
nam
ic.
com
mun
ity.
11
A
ctiv
e in
11
A
vail
able
to
do
com
mun
ity.
w
ork.
11
In
tere
sted
in
job.
Res
pons
ibil
itie
s •
Car
ry o
ut
all
11 R
epai
r ab
ove
11 P
rim
e pu
mp.
•
Dur
ing
firs
t ye
ar
11 T
rans
mit
tra
inin
g 11
C
heck
pum
p 11
Rep
air
abov
e re
pair
s on
Vol
anta
gr
ound
com
pone
nts
11
Rep
air
abov
e in
form
AM
of
mes
sage
s on
pum
p di
scha
rge.
gr
ound
com
pooe
nl
that
the
y ca
n. T
hi!
on V
ergn
et.
grou
nd c
ompo
nent
s.
prob
lem
s.
mai
nten
ance
. 11
R
epai
r ab
ove
on V
ergn
et w
hen
incl
udes
wor
k on
all
• P
reve
ntiv
e •
The
reaf
ter,
mak
e 11
L
ubri
cate
pu
mp
gr
6und
com
pone
nts
requ
este
d by
wat
e:
bu
t ri
sing
mai
n.
mai
nten
ance
. ab
ove
grou
nd r
epai
rs
each
wee
k an
d he
lp
on V
ergn
et.
com
mit
tee
mem
be:
on t
he V
ergn
et.
area
mec
hani
cs.
11 P
reve
ntiv
e 11
G
ive
wor
n pa
rts
mai
nten
ance
onl
y on
tr
easu
rer.
In
dia
Mar
k II
. 11
R
epor
t pr
oble
ms
to a
rea
mec
hani
c.
11 G
et s
pare
par
ts.
11 K
eep
surr
ound
ings
cl
ean.
Tra
inin
g 11
1
day
trai
ning
by
• E
ach
give
n th
ree
11 T
rain
ed w
ith
11 A
fter
one
yea
r 11
O
n j
ob t
rain
ing
in
11 H
alf
day
by E
As
11 T
wo
1(2
day
EA
whe
n p
um
p
days
of
trai
ning
by
vill
age
wat
er
each
giv
en 4
day
s o
f p
um
p i
nsta
llat
ion
2-3
in g
roup
s of
12
sess
ions
wit
h E
A ,
in
stal
led
and
E
A a
nd A
M.
com
mit
tee.
tr
aini
ng i
n gr
oups
of
hour
s tr
aini
ng.
pers
ons.
hy
drau
lics
per
son!
pe
riod
ic r
evie
w
40.
sess
ions
. •
Vil
lage
pay
s 50
00
• P
erio
dic
refr
esh
• T
rain
ing
done
by
FC
FA
for
thi
s.
sess
ions
. A
M a
t ne
w s
ites
.
Pay
men
t 11
N
on
e 11
N
one
• N
one
• 2,
000
for
trai
ning
. •
Non
e 11
R
eim
burs
ed f
or
11 R
eim
burs
ed f
or
11 M
ay g
et i
n-ki
nd
trav
el.
trav
el.
help
.
Too
ls
• S
ho
rt c
hain
for
•
Spa
nner
for
ped
al.
• S
pan
ner
for
ped
al
• S
pann
er f
or p
edal
•
2 sp
anne
rs,
2 •
Tw
o sp
anne
rs.
11 T
wo
span
ners
. re
mov
ing
the
pum
p sc
rew
driv
ers,
2 p
ipe
rod.
w
renc
hes,
1 m
etal
lic
brus
h, I
!la
t fi
le.
Tra
tup
ort
11
N
on
e pr
ovid
ed.
• N
one
prov
ided
. •
Non
e pr
ovid
ed.
11
Non
e pr
ovid
ed.
• N
one
prov
ided
. •
Non
e pr
ovid
ed.
• N
one
prov
ided
.
23
PR
OY
'L.C
T/
EL
EM
EN
T
MO
UH
OU
N
Bur
l::i
na F
aro
(N
ET
ilE
RL
AN
DS
)
YA
TF-
-NG
A
Bur
kina
Far
o (E
D F)
TA
BL
E 6
MA
TN
TP
-NA
NC
E:
AR
EA
ME
CH
AN
lCS
AQ
UA
VIV
A
Mal
i (F
RA
NC
E)
MA
US
UD
M
ali
(SW
ITZ
ER
LA
ND
)
KIT
A
Mal
i (I
DA
)
MA
RT
I1M
E
To
go
(C
AN
AD
A)
PL
AT
EA
U
SA
VA
NE
T
ogo
(US
A)
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
===
Sel
ecti
on P
roce
:s
Sel
ecti
on C
rite
ria
R=
po
osi
bil
ilie
s
Tra
inin
g
• C
om
mu
nit
y
mec
hani
cs g
iven
pr
acti
cal
test
by
pro
ject
to
ass
ess
thei
r m
echa
nica
l ab
ilit
y.
• M
echa
nica
l ab
ilit
y.
• C
arry
ou
t al
l re
pair
s in
th
eir
area
w
hen
req
ues
ted
by
wat
er c
omm
itte
e.
• C
on
trac
t w
ith
pro
ject
to
ins
tall
new
p
um
ps
and
tra
in
com
mun
ity
mec
hani
cs.
• O
ne
mo
nth
tr
aini
ng a
t p
roje
ct
hea
dq
uar
ters
, ha
lf
theo
ry a
nd
hal
f pr
acti
cal.
Ref
resh
er
cou
rse
give
n af
ter
two
year
s.
• E
ach
com
mun
ity
nom
inat
es 5
loc
al
mec
hani
cs,
thos
e m
enti
oned
mos
t of
ten
are
inte
rvie
wed
.
• M
echa
nica
l ab
ilit
y.
• In
tere
st i
n th
e jo
b.
• R
epai
r be
low
gr
ound
com
pone
nt!
and
any
abov
e gr
ound
tha
t co
mm
unit
y m
echa
nic
cann
ot m
ake.
•
Inst
all
pum
ps a
nd
tr
ain
com
mun
ity
mec
hani
cs.
• 5
days
of
trai
ning
pr
ovid
ed b
y C
entr
e N
atio
nal
de
Pro
mot
ion
d'A
rtis
an
Rur
aux.
Rec
eive
ce
rtif
icat
e.
• E
A a
sks
com
mun
itie
s fo
r re
com
men
dati
on.
• O
ften
sel
ecte
d b
ecau
se o
f pr
evio
us
trai
ning
on
oth
er
proj
ects
.
• L
iter
ate.
• R
epai
r p
um
ps
on
requ
est.
Pla
ns a
re f
or
AM
s to
ins
tall
new
pu
mps
. •
So
me
stoc
k an
d
sell
sp
are
part
s.
• 5
to 1
0 da
ys
trai
ning
in
grou
ps o
f 10
to
15
give
n by
p
roje
ct p
um
p
tech
nici
an.
24 •
Sel
ecte
d by
tr
aini
ng u
nit
foll
owin
g vi
llag
e m
echa
nic
trai
ning
co
urse
.
• B
est
pu
mp
ca
reta
ker.
• R
epai
r pu
mps
w
hen
requ
este
d by
co
mm
unit
y.
• S
ell
spar
e p
arts
to
co
mm
unit
y.
• 1
or
2 A
Ms
join
pr
ojec
t te
am f
or 3
to
4
wee
ks f
or o
n t
he
job
trai
ning
in
inst
alla
tion
an
d
rep
air
of
pum
ps.
11
Bla
cksm
iths
. •
Mot
orcy
cle
repa
irer
s.
• S
tabi
lity
in
vill
age.
• R
epai
r pu
mps
.
• 5
days
tra
inin
g in
th
eory
an
d 5
day
s pr
acti
cal
trai
ning
.
• N
omin
ated
by
EA
s.
• In
itia
l sc
reen
ing
base
d on
abi
lity
to
se
lect
too
ls a
nd
re
pai
r a
sim
pie
m
echa
nica
l de
vice
.
• M
echa
nica
l ab
ilit
y.
• P
erm
anen
t re
side
nt.
• M
arri
ed.
• A
vail
able
to
do
w
ork.
• In
spec
t p
um
p
whe
n re
ques
ted
by
com
mun
ity
and
re
pair
it
afte
r co
mm
unit
y ob
tain
s re
quir
ed s
par
e pa
rts.
• T
wo
wee
k co
urse
(t
heor
y an
d
prac
tica
l) g
iven
by
cent
ral
mec
hani
c an
d
proj
ect
tee
hn ic
a I
advi
sor.
• N
o ar
ea
mec
hani
cs.
PR
OJE
Cr/
E
LE
ME
NT
M
OU
HO
UN
B
url:
ina
Fas
o (N
ET
iffi
RL
AN
DS
)
YA
1EN
GA
B
urki
na F
aw
(ED
F)
MA
JNlT
'.NA
NC
E:
AR
EA
Mr£
l!A
NlC
S (
CO
N1l
Nlf
fiD
)
AQ
UA
VIV
A
Mal
i (F
RA
NC
E)
MA
US
UD
M
ali
(SW
ITZ
ER
lAN
D)
KIT
A
Mal
i (I
DA
)
MA
RIT
1ME
T
ogo
(CA
NA
DA
)
PL
AT
EA
U
SA
VA
NE
T
ogo
(US
A)
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
===
Pay
men
t (F
CF
A)
To
ob
T=
po
rt
Com
mnn
itie
s se
rved
• 25
for
tra
nsp
ort
an
d 4
00 p
er h
ou
r pl
us 1
,500
per
9
met
ers
of
risi
ng m
ain
rem
oved
(3
x 3m
se
ctio
ns).
•
10,0
00 f
or p
um
p
inst
alla
tion
an
d
trai
ning
of
com
mun
ity
mec
hani
c.
• S
mal
l p
er d
iem
gi
ven
du
rin
g i
niti
al
trai
ning
cou
rse.
• T
ools
pu
rch
ased
by
com
mun
ity
in
whi
ch A
M l
ives
on
cond
itio
n th
at h
e re
pair
s p
um
ps
in h
is
com
mun
ity
for
free
. •
Pro
ject
sub
sidi
zes
port
ion
of
the
cost
.
• C
N;n
ar
rang
emen
ts.
Usu
ally
by
bicy
cle
or
publ
ic t
rans
port
.
• 5
to 1
0 p
um
ps
per
A
M.
Dis
tanc
es u
p t
o 25
km
.
• 1,
500
to 1
0,00
0 p
er r
epai
r. •
C
omm
unit
y pa
ys.
6,00
0 to
AM
to
inst
all
thei
r pu
mp.
• T
ools
cos
t 55
,000
F
CF
A (
1981
).
• M
oney
ear
ned
du
rin
g i
nsta
llat
ion
used
to
rep
ay c
ost
of
tool
s
• ()
.vn
arra
ngem
ents
: us
uall
y m
otor
bike
.
• A
t le
ast
10
com
mun
itie
s p
er
AM
. C
omm
unit
y ca
n ca
ll o
n an
y A
M t
o
mak
e re
pair
.
• 2,
500
per
rep
air
plus
tra
nspo
rt,
nego
tiab
le w
ith
com
mun
ity.
• P
rese
ntly
lo
aned
by
pro
ject
to
AM
on
an a
s n
eed
ed b
asis
.
• ()
.vn
arra
ngem
ents
.
• 10
pum
ps p
er A
M.
25 •
2,50
0 p
er r
epai
r pl
us p
arts
cos
t.
Tra
nsp
ort
inc
lude
d.
• T
ool
set
pro
vid
ed
by p
roje
ct.
60
% o
f co
st r
epai
d ov
er t
wo
year
per
iod.
• B
icyc
le p
rovi
ded
by p
roje
ct.
60
% o
f co
st r
epai
d o
ver
tw
o ye
ars.
60,
000
FC
F A
p
aid
by
AM
for
bi
cycl
e an
d t
ools
.
• 15
to
40
pu
mp
s p
er A
M.
• P
aym
ent
set
by
cons
ider
ing
dist
ance
tr
avel
led
to r
epai
r si
te.
• 35
0,00
0 F
CF
A k
it
give
n af
ter
trai
ning
is
com
plet
e.
• 1,
000
for
Ver
gnet
. •
1,00
0 pl
us 2
00
per
pip
e le
ngth
aft
er
firs
t 5m
for
Ind
ia
Mar
k I
I.
• 30
,000
to
50,0
00
FC
FA
(ha
lf p
rice
of
tool
s) r
epai
d b
y A
M
ov
er a
thr
ee y
ear
peri
O!i
on
mon
thly
ba
sis.
• O
wn
arra
ngem
ents
. U
sual
ly p
riva
te
mot
orcy
cle
or
taxi
.
• 30
'pum
ps p
er A
M.
Dis
tanc
es u
p t
d 6
0 km
.
PR
OJE
CT
E
LE
ME
NT
M
OU
HO
UN
B
urki
na F
aso
(NE
Tif
ER
LA
ND
S)
YA
1E
NG
A
Bu~-
.in.
a F
aro
(ED
F)
TA
RL
E 7
MA
INIT
<.N
AN
CE
: C
I<.N
TR
AL
ME
CH
AN
ICS
AQ
UA
VIV
A
Mal
i (F
RA
NC
E)
MA
US
UD
M
ali
(SW
IT'L
f''.R
lAN
D)
KIT
A
Mal
i (I
DA
)
MA
RIT
IME
T
ogo
(CA
NA
DA
)
PlA
TE
AU
S
A V
AN
E
Tog
o (U
SA
) ==
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
= S
elec
tion
Pro
cess
Sel
ecti
on C
rite
ria
Res
pons
ibil
itie
s
Tra
inin
g
Pay
men
t
To
ols
Tra
nsp
ort
Com
mun
itie
s se
rved
• C
entr
al m
echa
nics
n
ot
need
ed.
• L
ittl
e pr
ojec
t ba
ck
up
.
• A
fter
tra
inin
g o
f ar
ea m
echa
nics
in
1985
, ce
ntra
l m
echa
nics
ava
ilab
le
for
back
-up
bu
t no
t n
eed
ed.
Now
doi
ng
expe
rim
enta
l w
ork
such
as
inst
alli
ng
mot
ors
on
Vol
anta
p
um
ps
and
han
dp
um
ps
in h
and
d
ug
wel
ls.
• C
entr
al m
echa
nics
ha
ve b
een
phas
ed
out.
•
No
proj
ect
back
up
.
• S
hift
to
area
m
echa
nic
syst
em.
• P
roje
ct b
ack-
up.
26 •
No
cent
ral
mec
hani
cs.
• P
roje
ct b
ack-
up
team
is
prov
ided
.
• S
ecti
on h
ead,
A
ccou
ntan
t,
stoc
kroo
m c
lerk
, re
pair
er a
nd d
rive
r.
• In
stal
l an
d re
pair
pu
mps
dur
ing
peri
od
of w
arra
nty.
•
Tra
in c
omm
unit
y an
d A
Ms.
•
Pro
cure
and
di
stri
bute
spa
re
part
s.
• M
onit
or A
Ms.
• T
wo
vehi
cles
pr
ovid
ed b
y pr
ojec
t.
• 74
0 pu
mps
ser
ved
by t
eam
.
• N
o ce
ntra
l m
echa
nics
. •
Pro
ject
pro
vide
s ba
ck-u
p.
• D
NH
E s
alar
y pl
us
fiel
d bo
nus.
• M
inis
try
of
Hyd
raul
ics
prov
ides
ba
ck-u
p.
• 2
staf
f o
f th
e M
inis
try
of
Hyd
raul
ics
wor
k 5
year
s o
n p
roje
ct.
• M
onit
or a
ll p
umps
qu
arte
rly,
inf
orm
E
As
of p
robl
ems.
•
Vis
it A
Ms
mon
thly
, co
llec
t pa
ymen
ts f
or t
ools
. •
Pro
vide
tec
hnic
al
assi
stan
ce t
o A
Ms
on
requ
est,
e.g
. fi
shin
g do
wnh
ole
com
pone
nts.
• T
rain
ing
in
hydr
ogeo
logy
. 1
mon
th w
ith
loca
l ha
nd p
um
p
man
ufac
ture
r.
• M
onth
ly G
OT
sa
lary
.
• F
ull
set
prov
ided
by
pro
ject
, in
clud
ing
two
trip
ods
that
pr
ojec
t w
ill t
rans
port
to
sit
e fo
r C
M t
o m
ake
Indi
a M
ark
II
belo
w g
roun
d re
pair
s.
• M
otor
cycl
e an
d fu
el
prov
ided
by
proj
ect.
• 15
0 pu
mps
per
pe
rson
. D
ista
nces
up
to 7
5 k1
1:.
• C
entr
al m
echa
nics
as
sign
ed b
y M
inis
try
of H
ydra
ulic
s.
• T
wo
mec
hani
cs p
er
regi
on.
Fou
r in
tot
al.
• R
epai
r pu
mps
w
hen
requ
este
d by
co
mm
unit
y.
• M
onth
ly G
OT
sa
lary
.
• P
roje
ct v
ehic
les.
• 25
0 pu
mps
per
m
echa
nic.
PR
OT
flL
T/
EL
EM
EN
T
MO
UH
OU
N
Bur
l:in.
a F a
w
(NE
TH
ER
lAN
DS
)
YA
TE
NG
A
Bur
ldna
Far
o
(ED
F)
TA
BL
E 8
MA
TN
TP.
.NA
NC
E:
SP
AR
E P
AR
TS
DIS
TR
ffil
mO
N
AQ
UA
VT
VA
M
ali
(FR
AN
CE
)
MA
U S
UD
M
ali
(SW
ITZ
ER
LA
ND
)
KIT
A
~;{a
li
(ID
A)
MA
RIT
IME
T
ogo
(CA
NA
DA
)
PL
AT
EA
U
SA
VA
NE
T
ogo
(US
A)
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
===
Dis
trib
utio
n ~tem
Wh
en
: m
anuf
.act
nred
Pri
ce c
on
tro
l
• P
roje
ct p
rocu
re$
part
s fr
om s
uppl
iers
an
d d
istr
ibut
es t
o
com
mun
ity
base
d E
M.
• M
anuf
actu
rer
in
Oua
gado
ugou
has
ag
reed
to
supp
ly
spar
e pa
rts
to
farm
ers'
coo
pera
tive
th
at w
ill s
ell
spar
es.
• V
olan
ta:
Oua
gado
ugou
(gr
een
colo
red
pum
ps).
N
ethe
rlan
ds (
red
pu
mps
).
• P
ri=
set
by
proj
ect.
• L
ocal
dis
trib
utor
in
th
e pr
ojec
t ar
ea
gets
spa
res
from
V
ergn
et
repr
esen
tati
ve f
or
Bur
kina
Fas
o in
O
uaga
doug
ou.
• M
onth
ly s
ales
are
ab
out
500,
000
FC
FA
w
ith p
rofi
t o
f ab
out
15%
. H
e pl
ans
to
expa
nd s
uppl
y re
gion
w
ide
thro
ugh
his
oth
er s
tore
s.
• V
ergn
et:
Fra
nce.
• E
stab
lish
ed b
y m
anuf
actu
rer
and
dist
ribu
tors
.
• A
n au
to-p
arts
•
Pro
ject
pur
chas
es
dist
ribu
tor
in S
an
part
s fr
om
took
ove
r pr
ojec
t m
anuf
actu
rers
and
st
ock
bu
t no
w
dist
ribu
tes
to a
rea
obta
ins
part
s fr
om
mec
hani
cs f
or s
ale
Ver
gnet
ev
ery
3 m
onth
s.
repr
esen
tati
ve f
or
• P
roje
ct c
onsi
deri
ng
Mal
i lo
cate
d in
es
tabl
ishi
ng
Bam
ako.
in
depe
nden
t •
No
arra
ngem
ents
di
stri
buti
on N
etw
ork.
ye
t m
ade
for
Mar
k II
pa
rts
dist
ribu
tion
.
• V
ergn
et:
Fra
nce
• V
ergn
et:
Fra
nce
Indi
a M
ark
II:
Mal
i In
dia
Mar
k II
: M
ali
• G
over
nmen
t ag
ents
•
Pro
ject
set
s pr
ices
m
onit
or p
ri=
in
char
ged
to v
illa
gers
. ou
tlet
s ar
ound
co
untr
y ev
ery
two
mon
ths.
•
Init
ial
proj
ect
stoc
k so
ld a
t 10
%
prof
it.
27
• P
roje
ct s
tore
s •
UP
RO
MA
par
ts
• S
GG
G,
a m
ajor
sp
ares
and
has
2
avai
labl
e at
maj
or
chai
n of
ret
ail
outl
ets
tech
nici
ans
in c
harg
e.
reta
il o
utle
t in
in
Tog
o, p
rocu
res
• S
pare
s ar
e al
so
proj
ect
area
. V
ergn
et p
arts
fro
m
avai
labl
e in
dis
tric
ts
• V
ergn
et p
arts
F
ranc
e an
d th
roug
h ag
ricu
ltur
e pr
ocur
ed f
rom
di
stri
bute
s th
em i
n ag
ents
. F
ranc
e by
pro
ject
co
untr
y. L
ocal
sto
re
• G
over
nmen
t w
ill
and
avai
labl
e at
ha
d fe
w
part
s in
be
res
pons
ible
for
he
adqu
arte
rs.
• st
ock.
st
ocki
ng a
nd s
elli
ng
Com
mun
ity
mem
ber
• P
roje
ct p
rovi
des
part
s fo
r 2
year
s go
es t
o T
sevi
e to
get
sp
ares
for
UP
M
afte
r pr
ojec
t en
ds.
part
s fr
om p
roje
ct o
r pu
mps
. S
ome
villa
ges
dist
ribu
tor.
st
ock
spar
es.
• In
dia
Mar
k II
, •
Ver
gnet
: F
ranc
e •
Ver
gnet
: F
ranc
e E
MA
MA
fac
tory
, U
PR
OM
A I
ndia
U
PM
: F
ranc
e M
ali.
Mar
k II
, T
ogo
• P
roje
ct h
olds
•
Pro
ject
rev
iem
pe
riod
ic d
iscu
ssio
ns
pric
es p
erio
dica
lly.
w
ith
UP
RO
MA
co
ncer
ning
pri
ces.
7. HYGIENE EDUCATION
Project staff see the need for communities to modifY various habits in order to obtain the maximum benefits from their water supply. Water supply projects therefore often attempt to provide health messages but usually with limited sua:ess. Often, especially in areas of extreme water scarcity, all that the beneficiaries want is water, and the quality is of secon'dary importance.
The objectives of many projects are often the provision of water_ supply in order to improve the health of the population. It has been shown that provision of water supply contributes to improving the general health condition of the beneficiaries, but that without other interventions such as primary health care, improved hygiene practices and environmental sanitation, drainage etc. full health benefits cannot be realized.
A minimum input to a water supply project is hygiene education which can help to assure that the water is collected, stored, and used properly, and that the environment of the population is kept clean. If water supply projects are to be fully effective then a sound hygiene education program is essential. In order to have an effective hygiene education program, it is essential to have:
a) well defined and clear messages; b) an effective strategy of delivering messages; c) time for changes to be effected.
None of the seven projects visited had a specific health education component although some had hygiene education inputs (see Table 9). The projects tended to address this issue basically through the efforts of the extension agents who were inadequately trained to handle this subject or who were not given enough time to devote to it. They were usually only trained to present basic messages on keeping the water point area clean and ensuring that the soakaway for the waste water at the water point was functioning properly. These messages were given to the women responsible for the pump surrounds.
Sometimes the EAs worked with the health departments in delivering hygiene education messages to the communities and in promoting proper environmental sanitation and the use of latrines. This could be taken a step further, where the health department staff could be trained to deliver water hygiene and environmental sanitation messages as part of their daily duties. Then this could help reduce the load on the EAs, but at the same time enhance the quality of the support being provided to the communities.
Specific community members can also be trained to be focal points for information and promotion of good hygiene practices. The "femmes responsibles" (women on the water committees) would be ideal for this type of training. One of the projects visited had a very effective ORT training program which was run by the community women themselves after they had received initial training from their extension agents/health workers.
28
PR
OJE
CT
/ E
lEM
EN
T
MO
UH
OU
N
Bu
rtin
a F
aso
(NE
11IE
RlA
ND
S)
YA
TE
NG
A
Bur
l::in
a F
aso
(ED
F)
TA
TIL
E 9
HY
GIE
NE
ED
UC
AT
ION
AQ
UA
VIV
A
Mal
i (F
RA
NC
E)
MA
US
UD
M
ali
(SW
ITZ
ER
LA
ND
)
KIT
A
Mal
i (I
DA
)
MA
RIT
IME
T
ogo
{CA
NA
DA
)
PL
A1
EA
U
SA
VA
NE
T
ogo
(US
A)
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
===
Org
aniz
atio
n
Tra
inin
g
Wh
o ~ R
e:.p
onsi
ble
Mat
eria
ls U
sed
Hea
lth
Fac
ilit
ies
Oth
er A
ctiv
itie
s
• N
o pl
anne
d hy
gien
e ed
ucat
ion
(HE
) co
mpo
nenL
• I
day
• 2
vill
age
wom
en.
• 1
com
mun
ity
heal
th c
entr
e.
• C
onta
ct w
ith
depa
rtm
ent
of h
ealt
h to
im
prov
e H
E i
n fu
ture
.
• N
o hy
gien
e ed
ucat
ion.
•
No
hygi
ene
educ
atio
n.
• P
art
of e
xten
sion
re
spon
sibi
lity
of
heal
th w
orke
rs i
n re
gion
.
• P
roje
ct E
A.
• G
RA
AP
met
hods
.
29
• P
art
of e
xten
sion
.
• In
clud
ed i
n th
e tr
aini
ng a
nd
retr
aini
ng.
• P
roje
ct E
A.
• B
ox o
f pi
ctur
es
draw
n by
nat
iona
l gr
aphi
c de
sign
er.
• 3
cam
paig
ns l
ed b
y E
As
on 3
spe
cifi
c th
emes
. •
Vac
cina
tion
ca
mpa
ign.
··---
-
• P
roje
ct E
A.
• N
o sp
ecif
ic
mat
eria
l.
• H
ealt
h su
rvey
on
prev
alen
ce o
f di
seas
es,
trea
tmen
t,
trad
itio
nal
beli
efs
and
need
s an
d on
wha
t is
ex
pect
ed o
f pr
ojec
t.
• O
RT
cam
paig
n.
• E
As
trai
n w
omen
w
ho i
n tu
m t
rain
ot
her
wom
en.
• P
roje
ct E
A.
• H
andb
ook
dist
ribu
ted
to w
omen
.
8. lATRINES
Only three of the projects had components for the provision of latrines. These were additions to the water supply projects which were being developed. Of the three, one project provided community latrines and the other two, family latrines. In all cases, masofi$ were trained in latrine construction. For the family latrines, part of the pit construction costs and all the superstructure costs including labor were paid for by the beneficiaries. For the community latrines, the communities were only required to provide labor (Table 10). Promotion of environmental health as part of the latrine component was extensive in only one project. There was a reluctance of many potential beneficiaries to· accept the public latrines which they were being offered as they preferred family ones. The projects were limited in the number of latrines to be constructed within the project areas. In one project, health agents were paid by the project to promote and coordinate the latrine component. Once the project is completed, this promotion will stop unless it becomes an integral part of the service they were to the community.
Construction of public and institutional latrines especially for health units, markets and schools, would, if they were properly operated and maintained and managed, be a useful way of latrine promotion. Use of approaches such as environmental health education in schools and with women's groups would also enhance the awareness of the communities to the need for latrines and improved sanitation practices. It is obvious that a clear and well defined marketing and promotion strategy needs to be employed in order to get families and communities to construct and use latrines properly.
30
PR
OJE
CT
/ E
LE
ME
NT
M
Oil
liO
UN
B
urki
na.F
aso
(NE
TH
ER
LA
ND
S)
TA
BL
E 1
0
LA
TR
IN
ES
MA
RTI
TME
Tog
o (C.A-~ADA)
PL
AT
EA
U
SA
VA
NE
T
ogo
(US
A)
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
====
===
Su
mm
ary
of
Act
ivit
ies
Typ
e o
f la
trin
e
Cos
ts
Not
e: O
nly
thre
e p
roje
cU h
ad l
atri
ne c
ompo
nent
s.
• S
ince
the
sta
rt o
f th
e pr
ojec
t in
Sep
tem
ber
1987
, a
tota
l of
225
fam
ily/
com
mun
ity
latr
ines
ha
ve b
een
cons
truc
ted
in t
he p
roje
ct a
rea
(15
com
mun
itie
s).
• T
he
supe
rstr
uctu
re i
s bu
ilt
by t
he f
amily
or
com
mun
ity
wit
h lo
cal
mat
eria
ls.
Th
e co
mm
unit
ies
pay
the
mas
ons,
the
pro
ject
is
subs
idiz
ing
the
slab
pro
duct
ion.
T
wo
com
mun
ity
mas
ons
are
chos
en b
y th
e he
alth
co
mm
itte
e an
d tr
aine
d o
n l
atri
ne
cons
truc
tion
. •
Dur
ing
the
trai
ning
, th
e p
roje
ct f
eeds
the
m
ason
s.
Th
e he
alth
age
nts
atta
ched
to
the
proj
ect
have
a w
ides
pre
ad s
ensi
tiza
tion
pr
ogra
m i
n la
trin
e, u
se a
nd
hea
lth
educ
atio
n.
• T
he
type
of
latr
ine
is a
mod
ific
atio
n o
f th
e M
ozam
biqu
e sl
ab w
ith
foot
rest
s, a
rei
nfor
ced
circ
ular
sla
b, a
nd
a k
eyho
le s
hape
d co
ncre
te
plug
. T
he
pit
is 3
m d
eep
an
d l
m
in
diam
eter
. T
he
sup
erst
ruct
ure
is
buil
t w
ith
loca
l m
ater
ials
.
• A
ctua
l co
st p
er s
lab
is 7
,000
FC
FA
, th
e pr
ojec
t is
sub
sidi
zing
the
pro
duct
ion.
•
Th
e co
mm
unit
y pa
ys t
he m
ason
s 30
0 F
CF
Nsl
ab,
the
cem
ent
is p
rovi
ded
by t
he
proj
ect.
Th
ere
is n
o i
nfor
mat
ion
on w
ho p
ays
for
the
sand
, th
e gr
avel
an
d t
he s
teel
use
d fo
r th
e re
info
rcem
ent.
31
• T
he
init
ial
cam
paig
n to
bui
ld c
omm
unit
y la
trin
es h
as b
een
repl
aced
by
buil
ding
fam
ily
latr
ines
. 20
0 la
trin
es h
ave
been
bui
lt.
• T
wo
EA
s p
er p
roje
ct z
one
have
bee
n tr
aine
d by
tec
hnic
al a
ssis
tant
s an
d t
wo
GO
T
sani
tati
on s
peci
alis
ts.
The
y p
rom
ote
lat
rine
s,
help
sel
ect
site
s, s
uper
vise
bri
ck c
onst
ruct
ion,
ov
erse
e co
nstr
ucti
on o
f pi
ts,
mon
itor
mas
ons'
w
ork
an
d v
ent
pipe
ins
tall
atio
n.
• T
wo
mas
ons
have
bee
n tr
aine
d to
mak
e pr
e-fa
bric
ated
sla
bs w
hich
are
tra
nspo
rted
by
the
proj
ect
to t
he c
omm
unit
ies.
•
Sup
erst
ruct
ure
desi
gn i
s le
ft t
o in
divi
dual
s.
Th
e fa
mil
ies
recr
uit
loca
l di
gger
s an
d m
ason
s an
d n
egot
iate
pay
men
t.
• L
ined
or
unli
ned
pit
lat
rine
s.
Sup
erst
ruct
ure
desi
gn i
s le
ft t
o in
divi
dual
s.
No
oth
er i
nfor
mat
ion
is a
vail
able
.
• T
he
cost
of
unli
ned
pit
lat
rine
is
abou
t 20
.000
FC
FA
: t
he p
roje
ct p
ays
16.0
00
FC
FA
, ho
useh
old
prov
ides
I
bag
cem
ent
for
foun
dati
on,
pays
for
lab
or
and
pro
vide
s ne
cess
ary
loca
l m
ater
ials
. •
Th
e co
st o
f li
ned
pit
lat
rine
is
abou
t 30
.000
FC
FA
: th
e pr
ojec
t pa
ys 2
1.00
0 F
CF
A,
ho
use
ho
ld p
rovi
des
2 ba
gs c
emen
t, m
ason
an
d s
uper
stru
ctur
e.
Mob
iliz
ed t
owns
mus
t co
llec
t l/
3 o
f m
ater
ial
cost
s.
. T
he
fam
ily
recr
uits
loc
al d
igge
rs a
nd
mas
on a
nd
ne
goti
ates
pay
men
t (p
roje
ct g
uide
line
s: 2
.000
F
CF
A f
or p
it-l
inin
g an
d 2
.000
FC
FA
for
su
pers
truc
ture
).
• A
tot
al o
f 47
3 V
IP c
omm
unit
y la
trin
es
have
bee
n bu
ilt
in 2
6 co
mm
unit
ies.
•
Th
e co
mm
unit
y is
res
pons
ible
for
uns
kill
ed
lab
or
cons
truc
tion
whi
le t
he p
roje
ct h
ires
and
tr
ains
mas
ons
to a
ssis
t th
em.
• M
ason
s ha
ve h
ad d
iffi
cult
ies
gett
ing
com
mun
itie
s to
hel
p as
com
mun
itie
s by
far
p
refe
r fa
mily
lat
rine
s.
• E
As
have
spe
nt m
uch
tim
e in
sup
ervi
sing
th
is c
ontr
ibut
ion,
ens
urin
g th
at m
ason
s ar
e ho
used
an
d f
ed.
• V
enti
late
d, i
mpr
oved
dou
ble
pit
lat
rine
s.
Th
e pi
ts a
re f
ully
li
ned.
PR
OJE
Cf/
F
J F
J...-
ffiN
T
MO
UH
OU
N
Dur
l:in.
a P :
uo
(N
E1
HE
RL
AN
DS
)
TA
BL
E 1
0
L A
T R
I N
E S
{ff
iNT
INU
ED
)
MA
RIT
lME
T
ogo
(CA
NA
DA
)
PL
AT
EA
U
SA
VA
NE
T
ogo
(US
A)
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Tra
inin
g o
f M
.=>
ns
Par
tici
pati
on o
f th
e C
omm
unit
ies
Pro
mo
tio
n o
f lA
trin
e U
se
Not
e: O
nly
thre
e pr
ojec
ts h
ad l
atri
ne c
ompo
nent
s.
• T
wo
com
mun
ity
mas
ons
are
chos
en b
y t
he
heal
th c
omm
itte
e an
d a
re g
iven
on
e da
y tr
aini
ng o
n ho
w t
o m
ake
latr
ine
slab
s, o
ne
day
for
the
wel
l co
llar
s, a
nd
on
e da
y ge
nera
l tr
aini
ng.
• T
he
proj
ect
feed
s th
e m
ason
s du
ring
the
tr
aini
ng.
• T
he
com
mun
itie
s pa
y th
e m
ason
s 30
0 F
CF
A p
er s
lab.
T
hey
buil
d th
e su
pers
truc
ture
of
the
latr
ines
wit
h lo
cal
mat
eria
ls.
• In
198
7, 2
5% o
f th
e co
mm
unit
ies
wor
ked
on b
uild
ing
latr
ines
.
• T
he
proj
ect
deci
ded
to i
mpr
ove
the
sens
itiz
atio
n by
col
labo
rati
ng c
lose
ly w
ith
the
heal
th d
epar
tmen
t w
orke
rs i
n th
e co
mm
unit
ies.
•
Wit
h re
gard
to
the
sani
tati
on s
ecto
r, t
he
proj
ect
focu
ses
on
the
fol
low
ing
area
s: h
ealt
h ed
ucat
ion
in p
rim
ary
scho
ols
and
latr
ine
cons
truc
tion
. •
Ret
rain
ing
of
heal
th a
gent
s on
en
viro
nmen
tal
cond
itio
ns.
Hea
lth
edu
cati
on
to p
rovi
de p
reve
ntiv
e he
alth
car
e.
32
• 1\
vo m
ason
s ha
ve b
een
trai
ned
to m
ake
pre-
fabr
icat
ed s
labs
in
Tse
vie.
Th
e sl
abs
wer
e th
en t
rans
port
ed b
y th
e pr
ojec
t to
the
co
mm
unit
ies.
Tra
ined
EA
s su
perv
ise
bric
k co
nstr
ucti
on,
over
see
cons
truc
tion
of
pit,
m
onit
or t
he m
ason
wor
k (f
ound
atio
n sl
ab
inst
alla
tion
) an
d ve
nt p
ipe
inst
alla
tion
. •
Sup
erst
ruct
ure
desi
gn i
s le
ft t
o in
divi
dual
s,
and
that
is
why
the
con
stru
ctio
n is
do
ne
by
loca
l m
ason
s.
• M
obil
ized
tow
ns r
eque
st p
roje
ct a
ssis
tanc
e an
d m
ust
coll
ect
1/3
of
mat
eria
l co
sts.
•
Th
e fa
mily
rec
ruit
s lo
cal
digg
ers
and
m
ason
s an
d ne
goti
ates
pay
men
t. F
or
line
d pi
t la
trin
es h
ouse
hold
pro
vide
s 2
bags
cem
ent,
m
ason
an
d s
uper
stru
ctur
e.
• H
ealt
h e
duca
tion
cam
paig
ns w
ere
carr
ied
ou
t by
EA
s.
In t
he s
anit
atio
n se
cto
r th
e se
nsit
izat
ion
focu
ses
on t
he f
ollo
win
g ar
eas:
pr
inci
pal
dise
ases
, vi
llag
e cl
eanl
ines
s, l
atri
ne
cons
truc
tion
and
uti
liza
tion
, dr
aina
ge a
nd
ex
cret
a di
spos
al.
• P
roje
ct h
ires
and
tra
ins
mas
ons,
who
ass
ist
the
unsk
ille
d la
bor
cont
ribu
tion
of
the
com
mun
itie
s.
• C
omm
unit
y is
res
pons
ible
for
uns
kill
ed
labo
r co
ntri
buti
on.
Mas
ons
have
had
di
ffic
ulti
es g
etti
ng c
omm
unit
ies
to h
elp
as
they
pre
fer
fam
ily l
atri
nes.
• E
As
mob
iliz
e w
omen
to
sens
itiz
e th
e po
pula
tion
in
the
proj
ect
area
s in
hea
lth
educ
atio
n.
9. TRAINING MATERIALS
As part of the study, an attempt was made to collect and identify the different types of training materials which were used in these projects. The majority of the materials collected pertained to the mobilization of the communities, and training of the water committee members. They described how to: hold community meetings; keep accounts; repair the various pumps; conduction extension; monitor progress; prepare contracts etc. In addition there was material on drilling of boreholes and manuals for training the trainers of extension agents as well as information on latrine construction. Annex VI lists the types of training material collected at the different project sites Annex VII provides a bibliography of th{: training materials collected including a brief abstract for each item.
Training materials are essential tools for preparing all those involved in the project for their respective roles. Guidelines on how to do things, and clearly defined messages to be presented to the target audiences are invaluable to a project. A range of training materials were used by the projects. The majority of materials were typed guidelines and instructions on how to carry out various activities. Very few used audio-visuals as communication tools although there was agreement during discussions held with extension agents and other project staff, that these tools would be very useful during discussions with communities, to help explain what the project was offering.
Training materials should provide specific messages and recommend alternative methods of service delivery. The messages should not be cornplicated and should be clearly presented. Suitable ones should be developed for use with the different audiences, the young as well as the old (males and females).
33
ANNEX VIII
LIST OF ABBREVIATIONS
AM Area Mechanics
EA Extension Agents
DNHE Direction Nationale de !'Hygiene et Energie
FED Fonds European de Devloppment
GOT Government of Togo
IDA International Development Association
IMII India Mark II
ORT Oral Rehydration Therapy
NGO Non- Government Organization
CDR Revolutionary Committee
35
SKAT
Ref: ME
............................................................................... Swiss Center for Appropriate Technology Centre Suisse pour la technologie appropriee Schweizerische Kontaktstelle fi.ir Angepasste Technik postal address: Tigerbergstr. 2, CH-9000 St.Gallen.Switzerland phone: 071 30 25 85. telex: 881 226 skat ch, fax: 071 22 46 56 ••..••....••.....•.......•.•.......••••....•••...••....•...•....••........•••••
St.Gallen. August 29. 1991
Handpump Meeting in Islamabad
Dear Madam or Sir,
Enclosed you fmd the report of the Proceedings of the Handpurnp Meeting held recently in Islamabad, Pakistan.
The report covers the main part of the meeting from 24 - 27 June in Islamabad. and also the optional field trip to Lahore and Karachi from 28 - 29 June. A separate appendix to the report contains the papers which were presented to the meeting by delegates. This appendix has not been circulated with the main report but is available from SKAT on request.
One of the important outputs of the Meeting was agreement on changes to the Afridev Specification to reflect field and manufacturing experience since the original Specification was issued in October 1989. These changes are now being incorporated, and the revised Afridev Specification is expected to be published by SKAT in October 1991.
Yours sincerely. SKAT- Swiss Center for Appropriate Technology
Gi 53-4-o Markus Eisenring sw~~
Encl. Report of the Proceedings of the Hand pump Meeting Distribution: Participants and according to the separate list