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Commercial
Giselle Santa Cruz
5th. ACC.
Index
Pictionary 1-2-3
Credit Letters 4
Applications 5
Example 1 6
Credit Inquiries 7
Example 1 8
Example 2 9
Correction Ex. 2 10
Credit Responses 11
Example 1 12
Example 2 13
Correction Ex. 2 14
Credit-granting letters and credit- refusing letters 15
Example credit-granting letters 16
Example credit-refusing letters 17
Collection Letters 18
Step 1 19
Step 2 20
Step 3 21
Step 4 22 In-House Correspondence/ Interoffice Memorandum 23 Example 1 24
Example 2 25
Minutes 26
Example 1 27
Partial Exam 28
Letter Partial Exam 29
Reflective Essay 30
PICTIONARY UNIT 3 DEFINITION EXAMPLE PICTURE
Adequate Sufficient, enough. We have to use
an adequate
language in
letters.
Confidential Secret, private. Our information
is confidential.
Discreet Showing good
judgment,
prudent.
Be discreet to
ask someone to
pay a debt.
Libel Giving an unjustly
unfavorable
impression of a
person or thing.
Do not trust in
the libel he
gave about
Sara.
Outstanding Unpaid. He has an
outstanding bill.
Rebate Discount, return of
part of a
payment.
She received a
rebate from
SIMAN.
1
Accessible Understandable.
His credit rating
is accessible.
Agenda List, schedule. We have an
agenda for
each day in the
week.
Dispense To give out. We dispense
Sara in her new
job.
Motion Proposal. In our company
we have
different motions
to take a
decision.
Pertinent Relevant. Omar´s work is
pertinent.
Preside Act as a
chairperson, to
lead.
Roger preside
the new project.
2
Resolution Statement of a
decision or
opinion.
The resolution of
the case was
the best one.
Transpire
To take place, to
happen.
The meeting
transpires at the
cafeteria.
Verbatim In the same words. My boss talks
about the
verbatim essay
of Rene.
3
Credit
Letters
4
Applications
They are usually made by
filling out an application
form.
Business account applications are more often
made by letter.
They may also include
references.
5
6
Credit Inquiries
When checking the credit
standing of a business, a
company may contact the
references.
It contains all the credit
information known about the
applicant.
It is confidential.
7
8
9
10
Credit Responses
This letter includes
verifiable facts.
Also it includes all the credit
information about a person.
It is confidential.
11
12
13
14
Credit-Granting Letters
Credit-Refusing Letters
It notifies the customer of the credit approval.
Welcomes the customer and expresses
appreciation. Explains the credit terms and privileges.
Establishes goodwill and encourages further
sales.
Sometimes the credit must be denied.
It must also try to encourage business on a
cash basis. It must be positive.
15
Credit-Granting Letters
16
Credit-Refusing Letters
17
Collection Letters
They are usually sent in series.
It has the amount owed.
How long the bill is overdue.
A specific action the customer
may take.
18
Step 1
The monthly statement reminds the
customer of outstanding bills.
The second statement should contain
a notice stating “past due”.
It is an objective reminder.
19
Step 2
If the objective statement and
reminder fail, the collection process must gradually become
more emotional and personal.
It should still be friendly.
20
.Step 3
It is still friendly, but it also now is
firm.
It inquiries about the reason for the
delay.
Dangers of losing credit standing.
21
Step 4
Ultimately, payment must be damaged.
It allows the customers one last
chance to pay before steps are taken.
22
In-House Correspondence
Interoffice Memorandum
It is a written communication
between two offices or departments in the same organization.
23
Memorandum
To: All Personnel
From: Giselle Santa Cruz
Date: November 27, 2014
Subject: Annual Christmas Party Dinner
Our Annual Christmas Party is almost here; it would take place on December
20, at Lake Coast Restaurant, 20 Avenue Main Street.
Because the cost per person is high, I would like to confirm the assistance
of each person as soon as possible to make the reservation. Please let me
know whether if you are coming or not.
GS
CONFIDENTIAL 24
INTEROFFICE MEMORANDUM
TO: PENELOPE LOUDEN
FROM: GISELLE SANTA CRUZ
SUBJECT: DATA PROCESSOR’S VACATIONS SCHEDULE
DATE: JUNE 27, 2014
Because summer months are almost here, Data Processor has requested you
vacations from July 1st to August 26th. In all the weeks of this month three processors
will be present, except during the week of July 22, when both Mr. Bell and Mr. James
will be on vacation.
For this reason, I would like to know if you decide to arrange a temporary helper during
this week.
25
Minutes
Permanent, formal, and detailed record
of business transacted, and
resolutions adopted, at a firm's
official meetings such as board of
directors, managers, and annual
general meetings.
26
Minutes of the meeting of the
LABOR GRIEVANCES COMMITTEE
The State and Johnson Luggage Company
September 23, 2014
Presiding: Henry Falk
Present: Paul Baum
Dyane Dulugatz
Pete Fenster
Rosa Garcia
Tracy Penn
Absent. John Sun
The monthly meeting of Labor Grievances Committee of The State and Johnson
Luggage Company was called to order at 4 P. M. in the employees’ cafeteria
by Mr. Falk. The minutes of the meeting of August 21, 2014 were read by Ms.
Garcia and they were approved.
The minutes of the previous meeting of August 21 were corrected, and
presented by Ms. Dulugatz, not by Ms. Peen, to conduct study of employee
washroom in warehouse. It has been approved. In addition, Mr. Fenster
presented results of survey of office employees and most of the complaints
agreed on. Fenster to arrange to present these survey results to Board of
Directors.
Ms. Dulugatz was responsible of presenting the report on condition of
warehouse employee washrooms and it was accepted with editorial revision.
The next meeting will be held on October 22, 2014 at 4 P.M. in the employees’
cafeteria.
The meeting was adjourned at 5:15 P.M.
Respectfully Submitted,
Giselle Santa Cruz, Secretary
27
Partial Exam
28
29
Reflective Essay
During this unit we learn different topics in Commercial class.
Such as:
Credit letters
Memos
Minutes
I think this knowledge will be useful in the future in our jobs. Is
interesting how a letter can create a relationship with our
clients. But also I learned that you have to be tactful to not
damage it.
We also learn different topics in Marketing, related to bonds,
stocks, shares and takeovers.
Also, these topics may help us to learn more about the business
area. I consider my favorite topic was stocks and shares
because is amazing how a company can be divided.
Therefore, I think these classes are really interesting and
helpful for our lives. I like that in every unit we learn a variety
of new topics.
30