Informational Brochure –

Commercial Entities

Table of Contents About Company Nurse 1

History 1

How Does it Work? 2

Benefits of the “Right Call” 2

Why Does Injury Triage Work? 3

Client Testimonial 3

Frequently Asked Questions 4 – 5

Sample Injury Reporting Flow Chart 6

Case Study: Arkansas McDonald’s Self-Insurance Trust 9 – 13

Client Testimonial: VITAS Healthcare Corporation 14 – 16

Client Testimonial: Boys & Girls Clubs of Metropolitan Phoenix 17 – 18

About Company Nurse

At Company Nurse, our Injury Hotline is staffed with triage nurses who work at the front end of the workers’ compensation process to make the “right call” on each and every injury. The program is simple and easy to use. When injuries occur on the job, employees and supervisors report them to the Injury Hotline. Using medical expertise, treatment protocols, and sophisticated algorithms, the triage nurses assess injuries over the phone and refer employees to the most appropriate, cost-effective level of care—whether it’s an ER, clinic, or simple first aid. This approach consistently leverages the right time, right care, and right results in workers’ compensation. As a result, employers reap optimal savings and a return on investment, while employees benefit from a prompt, compassionate response to their workplace injuries. History

For years, Paul Binsfeld served as consultant in the workers’ compensation industry. The chief problems he encountered were that injuries were reported too late to impact medical costs and outcomes, and supervisors erred on the side of caution, sending most injured workers to the emergency room. One night, Paul’s one-year-old daughter woke with a high fever. He dialed the toll-free number on the “Ask a Nurse” magnet he kept on the family refrigerator. A nurse gave him instructions on how to cool his daughter’s temperature. Rather than going to the ER, where he would have waited several hours to be seen and paid a $500 deductible—Paul received the same medical advice over the phone. It dawned on Paul—a nurse hotline would be the perfect solution for workplace injuries, a means to foster an immediate, compassionate response. Nurses would assess injuries over the phone and channel employees to most appropriate level of care or provide simple self-care guidelines. Medical expertise at the point of injury—it would reduce claims, save costs, improve outcomes, and enhance employee satisfaction. It was Paul’s eureka moment. And he was right—an Injury Hotline results in the “right call” every time.

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How Does it Work? The Role of Our Triage Nurses Unlike nurse case managers, our triage nurses get involved at the front end of the workers’ compensation process. When an injured worker calls, our triage nurses assess the injury over the phone. Based on treatment protocols and sophisticated algorithms, nurses systematically identify the right course of treatment and refer the employee to the most appropriate level of care—such as an ER or clinic—or they provide simple first aid or self-care guidelines.

∗ A Win-Win Approach. Employers experience bottom-line savings and send a clear message to their workforce—that they care about employee health and safety.

∗ Personalized & Compassionate. Our nurses listen closely to the nature of each injury and focus on an employee’s unique medical needs.

∗ Medical Decisions by Medical Professionals. Our trained nurses, rather than your worksite supervisors, make the medical decision on where to send injured employees for care

Our Injury Hotline

Dedicated to facilitating the highest quality of care, our Injury Hotline and our medical team leads the industry in terms of defining the standards for occupational injury triage. We deliver significant value to our customers:

∗ Simple & Easy. Pick up the phone and dial—it’s that easy.

∗ Always On Call. 24 hours a day, 7 days a week—perfect for organizations with employees working around the clock.

∗ Comprehensive Injury Report. We gather comprehensive injury information and forward injury reports to your contacts. This initiates a proactive, streamlined and coordinated injury response.

∗ Savings & Results. Many customers have experienced a 200 percent return on investment within the first year.

Benefits of the “Right Call” The Right Time

When you use Company Nurse’s Injury Hotline, you make the “right call” with each and every workplace injury. Company Nurse helps employers respond to workplace injuries on the “Day of Injury.” This is the earliest, most critical point at which to influence medical care, claims costs, return-to-work outcomes, and employee satisfaction.

The Right Care

In the past, supervisors may have erred on the side of caution sending all injured workers to the ER. In other cases, employees may not have received the treatment they needed.

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“Our claims are handled professionally, courteously, timely, accurately, efficiently and for this we are most pleased. We definitely feel that Company Nurse has had a key role in helping us control the cost of workers’ compensation claims.” – Jim Hadley, Chairman of the Board, Arkansas McDonald’s Self-Insurance Trust

“We feel confident that our employees are getting quick and accurate information at a stressful time for them. Supervisors appreciate having professional advice on what should be done for the injured employee.”

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Sally Lauro, Vice President Human Resources, Valley of the Sun YMCA

Frequently Asked Questions

Q. Should I call Company Nurse® after every workplace injury? A. Yes, every injury should be called in to Company Nurse®. CALL COMPANY NURSE® BEFORE

THE EMPLOYEE LEAVES THE JOB SITE. This will immediately provide injury information to Safety and Risk Management personnel on every injury. This is a 24/7 service, including all holidays.

Q. How can Company Nurse® diagnoses an injury over the telephone?

A. We do not diagnose injuries. We perform a triage process that will guide the employee to the appropriate level of care for treatment given the information we are able to gather during the call.

Q. The employee and I do not think this injury needs to be treated, should I send him/her in anyway?

A. Yes. It is always best to follow the advice of the RN and get treatment sooner rather than later. Minor injuries are often referred to seek treatment within 48-72 hours. If the employee refuses to seek treatment, that will be documented in the incident report.

Q. The employee does not want to call Company Nurse®. Should I call it in myself? A. Yes. Call with the information that you have; try to include where the employee was treated if that is

the case. The reports will be forwarded to your Risk Management and/or Human Resources department and the claims adjuster for appropriate action.

Q. What about injuries that occurred before the Company Nurse® service started, or injuries to employees who no longer work there? A. Call Company Nurse® with the information that you have, including the date of injury.

Q. The Employee has already been treated by their own physician. Should I call it in? A. Yes. It is best to have the employee with you and get as much information as possible about where the treatment took place so the Nurse can include that information in the report.

Q. What about medical advice from the current treating physician? A. Once a patient is under a physician’s care, we cannot contradict the treating physician’s advice; the

Nurse will remind the employee to follow the physician’s instructions and answer any questions they may have.

Q. What about obvious emergency situations for severe injuries?

A. In all life- or limb-threatening

situations, call 911 or transport directly to the ER immediately. Call Company Nurse® with any information that you have once the situation has stabilized.

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Q. I think this is a fraudulent claim. Should I tell the Nurse? A. Yes, tell the Nurse that you think this claim should be questioned along with any information you

have that may support your opinion.

Q. Will I get a call confirmation number when I speak to the Nurse? A. Yes, the protocol is to provide a call confirmation number and the Nurse’s name to each caller. This

is not the same as the claim number assigned by your insurance.

Q. Does Company Nurse report the claim? A. No, but we can send injury data to your insurance. It is your responsibility to report claims.

Q. What will I hear when I call Company Nurse®? A. After the 911 message, you will have the following options:

Option 1 for English or Option 2 for Spanish… Then LISTEN carefully to all options that will then guide you to the appropriate agent.

Q. What happens if the Nurses are flooded with calls? I don’t want to be on hold forever.

A. The protocol is to answer every call that comes in – there is no voicemail box on the line. Most calls are initially answered by a medical clerk or health information assistant (HIA). During unexpected high volume time periods, the clerk will take your phone number and have a Nurse call you back within a few minutes.

Q. Is Company Nurse® my Workers Comp Insurance? A. No. Company Nurse® provides the initial injury triage, offers care advice and initiates the injury

reporting process. Your employer is responsible for Workers’ Compensation claims processing and administration

Q. Will Company Nurse® provide general health care advice to my employees?

A. No. Company Nurse® is

to be called for work-related injuries only.

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Injury Occurs

Employee reports Injury to Supervisor

Emergency? Dial 9-1-1Call Company Nurse to report the injury after

treatment

Employee Calls Company Nurse after reporting to

Supervisor if available

First Aid Advice employee follows nurse’s

recommendations

Employer receives initial injury report and data for

FROI completion.

Insurer/TPA receives Injury Report and/or FROI for notice

of claim.

Medical Referral nurse refers employee

to a designated medical provider

Designated Medical Provider receives injury alert and clarifies

work status to employer.

IF medical situation worsens or does not improve, call

back for referral

Sample Injury Reporting Flow Chart

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Case Study

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CASE STUDY: The “Right Call” for Workplace Injuries

Arkansas McDonald’s Self-Insurance Trust

An Injury Hotline Ensures the Right Time, Right Care, and Right Results Workers’ compensation (WC) insurance costs are highly volatile, dramatically increasing one year and decreasing the next. Due to these conditions, McDonald’s restaurants in Arkansas found it difficult to anticipate and budget for WC costs from year to year. In 1993, the Arkansas McDonald’s Self-Insurance Trust (AMSIT) was founded as a means to provide competitive coverage at a stable price. “At first, the Arkansas McDonald’s were considering participation in a heterogeneous self-insurance trust. In a heterogeneous group, McDonald’s would be grouped together with other restaurants,” said Philip H. Merry, Jr., manager of AMSIT and president of BMB MERRY, an independent, privately owned insurance agency that is also an affiliate of Houston-based Bowen, Miclette & Britt. “However, when we performed a feasibility study, we realized McDonald’s had many safety protocols in place,” continued Merry. “For example, they bought their meat pre-cut before it arrived at their individual restaurants. They had installed heat controls on their fryers and various non-slip floor treatments. Overall, they had a standard for safety in place that well exceeded the industry norm. Due to these measures, we knew they could save money by establishing their own homogeneous self-insurance trust. BMB MERRY helped create the trust, and since that time, we’ve been hired to manage it.” As the fund manager, Philip H. Merry, Jr. helps to select and oversee consultants and service providers, who offer additional value to AMSIT members. In this case study, we spoke with Mr. Merry about the benefits McDonald’s restaurants have received from Company Nurse’s Injury Hotline. Company Nurse Injury Hotline: The “Right Call” for Workplace Injuries In 2002, AMSIT implemented the Company Nurse Injury Hotline. Since that time, the trust has experienced the following key benefits: 1. The Right Time: Prompt Reporting of Injuries “In the past, the injury reporting process was slower and less efficient,” said Merry. “Many times there would be two or three-day delays. With Company Nurse, reporting is so easy that there is really no excuse for being late. The injured employee immediately notifies the supervisor, and together they call Company Nurse to report the incident.”

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“Having injuries reported as soon as possible enables us to tighten up every phase of the claims-handling process, and consequently, we’ve been able to reduce claims costs,” said Merry. “Automation is another benefit. After the Injury Hotline receives a call, Company Nurse immediately sends us an injury report—usually on the same day.” “In addition, Company Nurse is electronically connected to our third-party administrator, Risk Management Resources (RMR),” said Merry. “Since RMR receives injury reports electronically, claims adjusters can immediately initiate investigation and claims management to facilitate the best-possible outcomes.” 2. The Right Care: Nurse Triage Ensures the Most Appropriate Level of Care “I liken Company Nurse to our initial injury response,” said Merry. “When employees are hurt on the job, they may be worried about receiving the right care. Speaking with a triage nurse eases their anxiety and also takes pressure off the supervisor. Triage nurses are trained medical professionals, who properly assess an injury to determine the most appropriate level of care. In some cases, this might be simple first aid. In most cases, it’s an occupational clinic.” “We identified providers and clinics that perform well in treating occupational injuries,” said Merry. “We then pre-loaded Company Nurse’s call center system with the providers located near each McDonald’s restaurant. If someone calls from the Malvern location, Company Nurse can quickly identify and refer injured employees to preferred providers in that area.” “Triage nurses are able to reduce unnecessary ER visits,” said Merry. “The reduction in ER usage is about 25 to 30 percent of the program’s overall benefit. Unless it’s truly an emergency, using the ER doesn’t benefit anyone. When employees with minor injuries go to the ER, they often have to wait two or three hours to be treated, as more critical patients are seen ahead of them. As a result, injured employees often do not receive the best level of service, and AMSIT ends up paying $1,000 for the visit.” “With Company Nurse, we’re now able to refer injured employees to an appropriate level of care. For example, an occupational clinic will provide employees with both quality care and service—and at a lower cost, approximately $200-250 per visit,” said Merry. “From the employee’s perspective, McDonald’s really cares, as it has implemented a program highly responsive and compassionate to their injuries and medical needs.” 3. The Right Results: Savings & Employee Satisfaction “We’ve reduced claims, achieved increased savings, improved efficiency, and enhanced our overall understanding of claims activity,” said Merry. “The owners have achieved tremendous success, which shows that they were extremely smart for having the foresight to invest in and implement Company Nurse.”

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“For 2008, we received an ‘Outstanding Performance Award’ from the Arkansas Workers’ Compensation Commission,” said Merry. “The Commission tracks the timeliness in which notices, contact points, and payments are made. We achieved a 100% perfect score in the timeliness with which we facilitate these practices, such as the first notice of injury. This speaks volumes to the dedication and professionalism the AMSIT team exhibits in each phase of the WC claims process.” “Due to our success, AMSIT continues to grow. We started with 10 members; we now have 29. We started with 33 stores; we now have 130 stores, which represent 93 percent of the AMSIT target market for McDonalds in Arkansas. We started with a total of $326,389 in annual premiums; we now collect approximately $1.1 million a year. When we started, the Arkansas chargeable WC rate for restaurants was $3.88 per $100 of payroll, today after dividends, the AMSIT rate for its members is less than a dollar,” said Merry. In 2008, the AMSIT loss ratio—the ratio of incurred losses to paid premiums—was 39 percent. This illustrates how effective AMSIT’s safety and loss control services are, as the overall property and casualty industry experienced a 71 percent loss ratio for that same year. “Due to this level of performance, we’ve been able to provide members with 40 to 50 percent in dividends, which means they receive as much as half of their premiums back. At our March 2010 annual meeting, we returned $975,000 in dividends to trust members,” said Merry. AMSIT Combined Strategies for Success How did AMSIT achieve such phenomenal results? There are several strategies BMB MERRY employed in combination with Company Nurse’s Injury Hotline. Integrated together, these programs fostered an even higher level of success for AMSIT members. “You can’t just sign up for Company Nurse and say, let’s see if this works. Our AMSIT members really had to buy into the program. They had to commit to following the proper steps and procedures, and as a result, they’ve seen tremendous results over the years.” BMB MERRY has created a sophisticated system of oversight. “With an insurance company, you pay a premium whether or not you receive quality service,” said Merry. “BMB MERRY strives to ensure AMSIT members have a wealth of resources available, and each consultant and service provider is accountable for their performance and must substantiate their results. This approach ensures the trust gains significant value from its partners.” “In the end, there’s no demarcation of responsibilities. Instead, all of us work together as a team, contributing to the success of the trust. We don’t tolerate an attitude of ‘that’s not my job’ from a vendor or service provider,” said Merry.

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“Company Nurse operates on the front end to ensure injuries are reported early. Their nurses triage injuries to an appropriate level of care. Company Nurse then notifies all other stakeholders, so they can initiate their respective roles in the claims process,” said Merry. “From there, RMR performs claims management and ongoing communication with the injured employee,” said Merry. “They have accumulated an extensive amount of injury information. With in-depth statistics on member claims, we can see which stores have a high incidence of slip-and-falls, cuts and burns, and back injuries. We can analyze the quality of care injured employees receive and which providers offer the highest level of discounts.” “When a critical accident occurs, BMB MERRY orders loss control and safety specialists to visit the site to immediately investigate the claim,” said Merry. “We identify the root cause of the injury to determine how it can be avoided in the future. We also perform an in-depth analysis of quarterly and annual reports to identify new and emerging trends, which can be addressed with ongoing safety and loss control initiatives. For example, we are soon to embark upon a safety program for forklift operators at warehouse facilities.” “Our approach has been very successful, and we hope to continue to grow and bring our combined capabilities to other states,” said Merry. Injury Management into the Future: Commitment and Customization “Within the trust, McDonald’s owners have a strong sense of solidarity, in which they want to share information and see all the restaurants benefit,” said Merry. “This dynamic also creates a healthy level of peer pressure. Every loss becomes public knowledge among trust members. They know who’s performing well and who’s not. If a member starts accumulating a lot of claims, it will proactively take action to address the problem. Even when owners sell their stores, they think highly enough of the trust to refer the new owners to AMSIT.” “When Paul Binsfeld first founded Company Nurse, he was a visionary,” said Merry. “No one else offered an injury hotline and nurse triage program. Throughout the years, Paul and his team have served as an engaged partner, truly invested in AMSIT success.” “Although cost drivers are pretty much the same, every organization has a unique dynamic, and Company Nurse can help to build a custom-tailored program to meet your unique needs and address your specific WC challenges. A lot of customization can be done, so the Injury Hotline is responsive to the ways in which your organization operates,” said Merry. “BMB MERRY ensures McDonald’s employees and supervisors step up to the plate and immediately report injuries to Company Nurse,” said Merry. “From this one simple step, all of our results have significantly improved. Our members have reduced their claims, and the claims they do experience

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are handled much more quickly. If I sound like a commercial, it’s because the Company Nurse system works, our members benefited greatly from it, and I believe in it.” For more information about BMB MERRY, visit www.bmbmerry.com or contact Philip H. Merry, Jr. at 479-494-1721 or pmerry@bmbinc.com.

About Company Nurse The Company Nurse Injury Hotline enables organizations to make the “Right Call” for workplace injuries. As an independent facility, our triage nurses are compassionate and objective when assessing employee injuries and medical needs. Our injury-triage process is founded on three important elements for workers’ compensation success: 1) Right Time, we respond on the Day of Injury, the earliest point at which to influence costs, outcomes, and employee satisfaction; 2) Right Care, our nurses refer employees to an appropriate level of care, whether ER, clinic or first aid; 3) Right Results, clients experience dramatic savings and a 200% return on investment. For more information, go to www.companynurse.com or call (888) 817-9282.

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CLIENT TESTIMONIAL VITAS HEALTHCARE CORPORATION In February 2009, the Company Nurse Injury Hotline was implemented at VITAS Healthcare Corporation. Headquartered in Miami, Florida, VITAS (pronounced VEE-tahs) operates 46 hospice programs in 15 states and the District of Columbia. VITAS has enjoyed dynamic growth since it was founded as a volunteer organization by a United Methodist minister and an oncology nurse. Today, VITAS employs over 10,000 professionals who care for terminally ill patients daily—primarily in the patients’ homes, but also in the company’s inpatient hospice units as well as in hospitals, nursing homes and assisted living communities / residential care facilities. VITAS team members include registered nurses, licensed practical nurses, home health aides, physicians, social workers, chaplains and other care-giving professionals. We spoke with Rafael Diaz, LHRM, LCWC, CCA, ACA, CWC, Director of Risk Management at VITAS, about the benefits the Company Nurse Injury Hotline provides to their workers’ compensation program. “As an organization, VITAS has been around for more than 30 years,” said Rafael Diaz. “We’re the largest and oldest company specializing in hospice care, and as such, we’re considered pioneers in the field. We’re unique because with our extensive staff of medical professionals and social workers, we’re not only able to provide patients with the best possible care, but also assist the immediate family through a time of transition and the possible loss of a loved one.” The Right Time “In terms of our workers’ compensation program, we manage safety and claims for both employees and volunteers,” said Diaz. “When I took over as Director of Risk Management, there was a significant lag time in reporting injuries. The average was about 16 or 17 days between the time of the injury and the actual date we received the first injury report. Since our medical staff, social workers, and volunteers often work in the field, this added to our challenge in reporting injuries on a timely basis.” “Needless to say, the process wasn’t functioning well. Previously, employees were required to notify their immediate supervisor of injuries. The supervisor would then call risk management, and we would report the injury to the insurance carrier. The entire injury-reporting process was cumbersome and inefficient,” said Diaz. “It also created a lot of anxiety for injured employees because they feared the unknown. Where would they obtain care? Who would pay for it? What if they couldn’t immediately return to work? How would they support their families? These were all questions that ran through their minds,” said Diaz. “If we

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could reduce delays, we could reduce any stress and anguish on the part of the injured employee, and in the process, we would tremendously improve our workers’ compensation results.” “This was the reason we decided to work with Company Nurse. If we could immediately receive the injury report, we could intercept the injured employee and get that person to the right level of care,” said Diaz. “Before we implemented Company Nurse, business managers directed injured workers to one of three clinics. The clinics were near our offices. However, since many of our staff worked out in the field, these sites weren’t conveniently located to them. Often, workers were 30 to 40 miles away.” The Right Care “After selecting Company Nurse, we established a list of preferred providers and furnished this information to their Injury Hotline,” said Diaz. “Now, when injured employees call, they are routed to an appropriate level of care at one of our approved locations. In some cases, the best care is simple first aid. If employees need to see a physician, Company Nurse will channel them to a provider near their current location.” “Some of our employees are medical professionals. When they’re injured, it’s a completely different scenario. They’re not familiar with the workers’ compensation system. For example, they may not understand why they need to get a drug test or why they have to visit an occupational clinic. They rely on our risk management department and Company Nurse to help them understand and navigate this complex process,” said Diaz. The Right Results “Since implementing Company Nurse, the lag time has decreased from 17 days to two days on average. Litigation is down by almost 40 percent. Our claims frequency has decreased, but more importantly, claims severity has been reduced. That’s critical because that’s where high medical costs come in,” said Diaz. “The sooner we can get an employee’s injury triaged to the right level of care, the quicker they can be treated, recover, and return to work.” “Employees have found Company Nurse easy to use,” said Diaz. “In addition, reporting an injury is now the sole responsibility of the injured worker. Previously, employees may have claimed that they reported the injury to their manager, but we’d go to the manager, and he’d say, this is the first time I’m hearing about it. Today, employees understand that they must pick up the phone and call Company Nurse in order to report an injury. In this way, they have complete control over their claim.” “Through training, we’ve provided our employees with a wealth of information about Company Nurse,” said Diaz “In monthly meetings, we re-enforce the benefits of the program, and using wallet cards and our monthly periodicals, we remind employees to use the Injury Hotline. We also use official documentation, so employees acknowledge their responsibility as far as reporting injuries to

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Company Nurse. In essence, we’ve taken all the necessary steps to make employees aware of the new injury-reporting process and to give them the knowledge and know-how to use the program.” “Company Nurse provides a great platform, and it’s very adaptable. The Injury Hotline is the key concept, but the system is flexible enough to meet the needs of any particular business. For example, hospice is very different from most other organizations, and Company Nurse was able to accommodate our specific needs and processes.” “Overall, Company Nurse is a great tool. A risk manager should consider implementing this type of nurse triage program. You can significantly reduce your lag time, litigation, claims frequency and severity, as well as overall claims costs. It’s a win-win situation, and most importantly, your employees feel like they’re being taken care of. They see that you’ve hired an outside resource to look after their health and safety. When they’re injured, they can speak with a nurse who serves as an impartial third-party and who’ll look out for their best interests.”

About Company Nurse The Company Nurse Injury Hotline enables organizations to make the “Right Call” for workplace injuries. As an independent facility, our triage nurses are compassionate and objective when assessing employee injuries and medical needs. Our injury-triage process is founded on three important elements for workers’ compensation success: 1) Right Time, we respond on the Day of Injury, the earliest point at which to influence costs, outcomes, and employee satisfaction; 2) Right Care, our nurses refer employees to an appropriate level of care, whether ER, clinic or first aid; 3) Right Results, clients experience dramatic savings and a 200% return on investment. For more information, go to www.companynurse.com or call (888) 817-9282.

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CLIENT TESTIMONIAL Boys & Girls Clubs of Metropolitan Phoenix Carol S. Sterling, Human Resources Manager of the Boys & Girls Clubs of Metropolitan Phoenix, was an early adopter using the Company Nurse Injury Hotline since 2000. Sterling manages 13 work sites across the state of Arizona and was concerned about receiving notification about employee injuries in a reasonable timeframe. Prompt Reporting of Injuries Delays in the injury reporting process is a common industry-wide problem, which often creates a chain reaction of setbacks in optimally managing medical and return-to-work (RTW) outcomes—a situation that hinders employers from achieving best-possible workers’ compensation program performance. “At first, I was skeptical about the value of using an intermediary service between our organization and our workers’ compensation carrier,” said Sterling. “I thought it would create additional work. But once it was in place, I realized that Company Nurse actually helps to streamline the injury reporting process. Now I’m able to receive immediate notification when an injury occurs—often within hours of an incident.” The Boys & Girls Clubs of Metropolitan Phoenix prominently displays posters of Company Nurse, which serves as ready reminders of its Injury Hotline. When an injury occurs, the employee and supervisor call Company Nurse together. The hotline gathers all the necessary claims information, fills out the required forms, and sends the first report of injury via email or fax to all the appropriate stakeholders, including the employer, physician, claims adjuster, HR manager, and RTW coordinator. Each stakeholder is then able to initiate their role in the workers’ compensation process, helping to ensure optimal results. Appropriate, Cost-Effective Medical Care Beyond timely reporting, another key benefit is ensuring that every injury receives the care and treatment appropriate to its level of medical severity. Although an employer may train supervisors on how to respond to worksite injuries, managers are not medical professionals and should not be expected to make treatment decisions. Using treatment protocols and sophisticated algorithms, Company Nurse systematically identifies the right course of treatment. In severe cases, a triage nurse will advise emergency care. With minor injuries, however, the nurse may provide simple first aid or self care guidelines, or send the patient to an occupational clinic.

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“It is comforting for our employees to speak to a nurse about their injuries and to know that their cases are being referred to appropriate medical providers,” said Sterling. “As knowledgeable medical experts, the nurses pay close attention to the employee’s symptoms, and expedite the medical referral process, eliminating any confusion or delays in seeking treatment.” Many employers, like the Boys & Girls Clubs of Metropolitan Phoenix, have selected a network of medical providers, who are best qualified to treat occupational injuries and who understand workers’ compensation objectives. However, the rate of referrals to this list of providers is often less than optimal. “Company Nurse is extremely flexible,” said Sterling. “We were able to include our local network of preferred providers, including urgent care and occupational clinics, into the medical referral process. In this way, the call center also helps to control medical expenses. For example, a nurse may refer an injured worker to an urgent care clinic, rather than an emergency room, which saves significant costs and still ensures quality care.”

About Company Nurse The Company Nurse Injury Hotline enables organizations to make the “Right Call” for workplace injuries. As an independent facility, our triage nurses are compassionate and objective when assessing employee injuries and medical needs. Our injury-triage process is founded on three important elements for workers’ compensation success: 1) Right Time, we respond on the Day of Injury, the earliest point at which to influence costs, outcomes, and employee satisfaction; 2) Right Care, our nurses refer employees to an appropriate level of care, whether ER, clinic or first aid; 3) Right Results, clients experience dramatic savings and a 200% return on investment. For more information, go to www.companynurse.com or call (888) 817-9282.

Right Time…

Right Care…

Right Results…