COMARCH

IT SOLUTIONS FOR INSURANCE

Banking, Insurance & Capital markets

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Comarch is a business technology solutions supplier for Financial Services. The company has been delivering systems to various financial institutions, such as banks, brokerage houses, insurers and companies which manage assets and funds, since 1993. Comarch’s primary advantage is in the vast domain knowledge accumulated in our organization and software products that we use to deliver and integrate sophisticated business IT solutions.

As one of the largest IT suppliers in Europe, Comarch boasts many product lines, a rich collection of competencies and most importantly a large group of satisfied clients. We offer our own pre-designed and dedicated solutions and work based on integrating systems. This folder presents Comarch’s key solutions for the insurance market.

We are proud to work with customers from four different continents in more than 20 countries. We have implemented solutions in multiple insurance companies including Aegon, Allianz, Aviva, Uniqa. Our vision is to provide our clients with innovative software packages and licences supported by Business Process Management and a full range of integration and professional consulting and outsourcing services that effectively change the way they do business. Comarch also provides a comprehensive customer service following the implementation process to ensure that products are constantly updated in light of fluctuating market conditions and new challenges facing our clients.

More information available at: finance.comarch.com

About Comarch

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Insurers are facing many global challenges, forcing them to rethink their business models. Innovation, agility and customer

experience are increasing in importance in the industry’s everyday practices. Changes in customer attitudes, distribution,

brand, new regulations and insurance value perception, require a more targeted approach towards growth strategies. To

achieve business goals and efficiently implement evolving business models, insurance companies must also focus on

reliable IT support. Automation of the insurance value chain improves both operational efficiency and increases the value of

insurance perceived by customers.

Comarch has provided insurers with its own IT solutions and services for 15 years. Our key assets include a deep understanding

of the industry and experience in modern technology. Comarch’s solutions cover insurance processes throughout the whole

value chain and are targeted for both internal and external users within multiple activity areas. Comarch is aware that

usability of everyday operations is crucial for end-users, it therefore concentrates on usability of business solutions at both

the design and implementation stage.

Introduction

Corporate Governance

Procurement

Legal services

Human Resources

IT

Accounting

Asset ManagementAsset M ementManage

Actuary& product

developmentMarketing Underwriting

Policyadministration

Customer post-sales servicing

ClaimsCollection

& billing

Salesmanagement

Investmentmanagement

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CORE BUSINESS SOLUTIONS

New Business

Underwriting

Policies

Insurance Investment Allocation

Insurance Claims

New Business

Underwriting

Policies

Medical Partners

Insurance Claims

New Business

Policies

Property Register

Debt Management

Insurance Claims

Ente

rpri

se S

ervi

ce B

us

Business Process Management

Commission and Incentive

Comarch DMS Person Registry

Provisions Reporting

Product Management

System Administration

LIFE HEALTH

DEDICATED MODULES

COMMON MODULES

NONLIFE

Comarch offers core applications dedicated for 3 main

lines of business. The solutions are equipped with modules

supporting the specifics of each type of insurance and

related processes

Comarch Life Insurance - process oriented solution for life &

pension insurances , equipped with additional modules for

underwriting and new business processing and subsystem

– Comarch Insurance Investment Allocation.

Comarch Health Insurance - solution for the health insurance

business designed to operate with significant data volumes,

assuring coherent and efficient communication between

the insurer and medical service provider.

Comarch Nonlife Insurance - core business solution

that supports business operations of the P&C insurance

company, with dedicated modules covering the functionality

for property administration and debt management.

Comarch Insurance Claims offers comprehensive support

for all types of life, health and property, and casualty claims.

The solution helps reduce costs incurred in handling the

claims process thanks to a reduction of paper-based tasks

and automation of business processes (verification of claim

case, calculation of benefit and provisions, generation

of outgoing payments). Comarch Insurance Claims is

equipped with a task management module allowing for the

introduction of multilevel acceptance, control over the claim

handling process and fraud prevention.

Comarch Commission & Incentive supports the

management of multidimensional and multilevel sales

networks, creation and optimization of innovative motivation

policies and commission calculations and settlements.

Comarch Commission & Incentive significantly improves the

efficiency of sales networks thanks to web access to up-to-

date information on realization of sales targets, calculated

commissions and bonuses. The application provides

managers with tools for monitoring the sales performance

of their staff and automatically detects fraud.

Core business operations

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Comarch Insurance Investment Allocation supports fund

unit dealing and management of individual client investment

accounts for unit-linked investment plans, pension plans

and variable annuities. Additionally, the functionality covers

NAV management and aggregated information on open

positions. The solution is equipped with an interface for

integrations with both policy administration, market data

providers and asset management systems.

Comarch Business Process Management is a modern

platform geared towards modeling, monitoring and

improvement of processes by domain experts. The solution

guarantees the ability to design business processes in

every area of a company, together with the definition of the

user interface. At the same time it is an integration platform

for dispersed applications, based on a mature and flexible

architecture.

Comarch Document Management System supports

document management, archiving and flow across the

organization. When an organization processes large

volumes of documents it is crucial to automate the process

of document management and its workflow. Comarch DMS

does this efficiently by providing automation in the scope

of document scanning and indexing, Optical Character

Recognition and full text search. The application stores not

only document images but also fully versioned electronic

documents within the structures of the document repository.

Comarch Enterprise Service Bus is a web-services

capable, middleware infrastructure platform, responsible

for communication between the individual components of

complex and heterogeneous systems. The Comarch ESB

solution is Comarch’s contribution to the main body of ESB

implementations. The main purpose of Comarch ESB is to

achieve the integration of its products with those of other

vendors, to produce a functional whole.

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Comarch recognizes the growing importance of multi-

channel access to insurance sales and customer service,

and has created a comprehensive offer of online tools

dedicated for multiple distribution and communication

channels, including:

sales points

contact center

bancassurance

intermediaries

tied agents

direct insurance combined with self-service for insured

individuals.

Our offer provides solutions that support multichannel

sales networks in effective communication with customers,

allowing sales coordination and building strong customer

relations.

Comarch Insurance Front-End is a mashup solution

integrating multiple business systems and providing an

intuitive and ergonomic interface unified for all distribution

channels. Client information is presented in a consistent

and uniform manner in separate categories, even if they

originate from multiple data sources

Comarch Internet Insurance provides customers with the

functionality of an online insurance account, additionally

allowing for the performance of insurance operations in

self-service mode. The functional scope of the solution

may vary depending on the product line and may include:

simulation, registration of insurance applications, insurance

claim submission including uploading of claim documents

and investment account management.

Comarch Insurance Net offers a broad transactional

functionality tailored for the multichannel sales model,

including networks of agents, multi-agencies, advisors

and sales forces of other intermediaries. With Comarch

Insurance Net, the insurance company is given a tool to

realize up-selling activities by presenting information on

the insurance offer. The functional scope covers all relevant

insurance operations, from offer creation, simulation and

proposal registration, to policy issue and further policy

service.

Comarch Content Management System – a solution

integrated within Comarch Insurance Front-End - manages

the content and structure of the portal. Comarch CMS

provides multiple possibilities for the management of

content of the WWW service and a high level of security.

The system does not require additional installation or

programming – all the necessary actions can be carried out

from the level of the WWW browser.

Multichannel Approach Sales and Servicing

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Comarch Learning Management allows insurance

companies to organize trainings for sales forces and

employees including sending out of invitations for

participants, distribution of training materials, analysis of

test results, and setting grading criteria. The electronic

learning tool reduces training costs and shortens the time

needed to train new employees.

Comarch Mobile Insurance offers user-friendly sales and a

self-service functionality designed for three groups of users:

agents/brokers

claim adjusters

clients

The application can be installed on various types of smart-

phones and tablets. Agents/brokers and claim adjusters

benefit from real-time access to customer portfolios and

their accounts, allowing them to cope with everyday tasks.

Customers will appreciate constant access to information,

the possibility to buy insurance cover within an instance

and the ability to file a claim, and upload photos related to

damage, directly from the mobile phone.

Comarch CRM Sales Management provides comprehensive

support for customer relationships: from customer

acquisition, through the sales process (including cross-

and up-selling) and loyalty programs. The system includes

functionalities for front-desk and customer service

employees, as well as for back office employees, responsible

for managing sales processes (including preparation of

information for sales staff, definition of pricing policies,

planning, sales monitoring and report analysis).

Comarch Contact Center integrates all communications

channels telephone (conversations, voice mail, text

messaging), fax, email. Its integration with chosen tools

platforms, optimizes work within the contact center. This is

carried out using:

automatic client identification

possibility to make and receive calls directly from the

application,

automatic contact registration,

access to recordings,

tele scripts

supervisor panel – providing control over subordinate

employees

Marketing

Investment

Comarch aCRM supports sophisticated marketing activities

including client behavior analysis and client segmentation.

The application provides an analyst with a wide scope of

statistical and data mining algorithms. Its most commonly

used functions are: churn analysis, basket analysis or sales

opportunities analysis.

Comarch Campaign Management manages the full life-cycle

of the marketing campaign: planning, testing, realization,

optimization and analysis of effectiveness. The system

allows user to reach a chosen client group, at the right time

with the right information and via correct communication

channel.

Comarch Loyalty Management offers an advanced set of

business applications geared towards standard as well as

advanced loyalty programs. The system stands out due

to its flexibility, provision of functionalities dedicated for

marketing managers, salespersons, logistic partners and

loyalty program partners.

Comarch Asset Management provides a comprehensive

set of tools automating the asset management related

processes, supporting investment strategy implementation

(incl. simula-tions, generators), orders registration and

transaction settlements, pre and post trade compliance,

investment limit queries and investigations, portfolio

modeling and rebalancing, fees calculation. The system

provides current information on assets under management,

cash-flow forecasts and a broad integration with market

data providers and counterparties.

Comarch Performance Measurement and Attribution

enables the performance assessment of active investment

portfolios and drill down to sources of profit and loss. The

application provides a distinct view on current performance

quotes at different levels of aggregation with reference

to index benchmarks or the competition’s portfolios.

Performance attribution and coefficient calculation provides

a deeper view into benchmark effects useful both for active

and passive portfolio managers.

Comarch Risk Management assures effective protection

against adverse changes in market conditions and an

assessment of their potential impact by providing risk

assessment of investment portfolios, identification of risk

factors and estimation of potential future losses. It offers

a portfolio optimization tool that supports investment

decisions with suggestions, resulting from user specified

optimization criteria. Comarch Fund Valuation covers

complete bookkeeping and asset valuation processes in

compliance with regulations. The solution handles different

asset classes and fund products, transaction processing,

and settlements in various markets

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Comarch Debt Management improves the efficiency of

recovering overdue debts and money misappropriated thus

reducing the costs of a single case. All collection processes

are directed through a definable workflow: classification of

debt, soft collection process, creation of a debt payment

plan, legal proceedings, enforcement proceedings and debt

recovery. At all stages the system supports the user with a

task management tool and automates operations (e.g. mass

document printing) .

Comarch Fraud Detection analyzes a wide range of entities

that may participate in frauds and abuses. The product is

equipped with a powerful event-based Reasoning Engine,

able to analyze large amounts of data from multiple sources

(including black list search, activities, transactions) as well

as applying advanced reasoning scenarios.

Comarch provides Oracle E-Business Suite deployment

services. The Oracle E-Business Suite gathers global

financial reporting (e.g. IFRS) and tax requirements in one

accounting, tax, banking and payments model, and is

preconfigured to meet insurance industry specifics.

Comarch Insurance Data Warehouse provides structured,

aggregated and comprehensive reports to support decision

makers at various management levels. The data model

is dedicated for the insurance industry and can be fed

from multiple systems, ensuring one coherent view on all

business activities.

Comarch Business Intelligence offers a single,

comprehensive, Web-based solution for all types of

reporting: ad-hoc and cyclic reporting, enterprise-wide

report types and reports that can be authored once and

used by many company employees, thanks to a built-in

report distribution tool.

Comarch Data Mining is a new generation analysis, and

decision-making support platform. It provides a wide range

of solutions that conduct efficient and effective analysis to

obtain knowledge hidden in routinely-compiled, operational

and transactional data. The interdependencies and trends

revealed in databases are generated as analytical models,

which can be used in customer profiling and segmentation,

as well as cross-sell and up-sell analysis or testing product

profitability

Financials Reporting and Analysis

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Our know-how, which is based on extensive experience and

long-term relations with leading security solution providers,

ensures the highest quality of services and advanced

proprietary security systems. Comarch owns full-scale,

flexible solutions for securing sensitive data.

Comarch Security Access Manager DRACO - provides

central identity management and access management for

enterprise businesses.

Comarch CentralLog - a tool for centralization, analysis

and storage of the security audit information required by

Solvency II, produced by various applications.

Comarch SecureAdmin - a user activity monitoring system,

which operates transparently at the network layer level

(passive and active analysis).

Comarch SmardCard Workshop - manages life cycles

of cryptographic cards and tokens. It is a java based

cryptographic microprocessor card for the secure storage

of sensitive information such as cryptographic keys and

passwords.

Comarch SmartCard – a java based cryptographic

microprocessor card for the secure storage of sensitive

information such as cryptographic keys and passwords.

Comarch SmartCard Bio – biometric solution in connection

with the Comarch SmartCard. Ensures an authentication and

authorization method based on three factors: possession

(physical card), knowledge (PIN to card) and biometric data

(fingerprint).

Comarch T-Pro - a highly secure SmartCard reader. Ensures

encrypted point-to-point communication. Protects against

the following attacks: Men in the Browser and Keylogger.

Comarch MobileID - a new authentication and authorization

method based on mobile phones as an alternative to SMS

codes, Hardware OTP and TANs.

Comarch CA (Certificate Authority) - Comarch proprietary

software for full implementation of PKI (Public Key

Infrastructure) systems, including issuing certificates for

secure email, web servers, communication channels, and

user authentication and authorization.

Comarch Security Products and Services

Comarch Security Acces Manager DRACO

Comarch Certificate Authority

Comarch SmartCard Workshop

Comarch SmartCard

Comarch SmartCard Bio

Comarch T - ProComarch

CentralLog

Comarch SecureAdmin

Comarch MobileID

Consultancy for IT Security Professional

Confidentiality Integrity Availability

IDENTIFICATION

PUBLIC KEY INFRASTRUCTURE (PKI)

AUTENTICATION AND AUTHORIZATION METHODS

AUTHENTICATION AUTHORIZATION ACCOUNTING

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Comarch Data Center Services allows customers to benefit from using a specially designed data storage facility. All Comarch

Data Center projects are tailored to customer needs and assure a high level of quality.

Comarch Professional Services

Consulting Services and IT Outsourcing

Reserve Emergency Center

Safe Internet Access

Data Storage

Backup Creations

Database application outsourcing

Database administration

Server and operating system administeation

Maintenance of communicationservices

Network access

Server hotelling at the Data Center

DISASTERRECOVERYCENTER

ADDITIONALSERVICES

CO

MP

REH

ENS

IVE

SER

VIC

E

HOSTING

FACILITY

COLLOCATION

Comarch has carried out a few thousand IT projects, both in Poland and abroad. The projects have allowed the company to

gather a wide scope of technology, domain, business and management competences.

Customer IT requirements analysis

Business process analysis conducted in either ‘AS IS’ or ‘TO BE

Integration analysis

Business process modelling

Process automation

System development

Functional, integration and performance testing

Scope verification support (acceptance tests)

Trainings including preparation of training materials

Maintenance servicesSecurity analysis

Technical specification

CONSULTING DEVELOPMENT AND MAINTENANCE

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Comarch Insurance Front End is a modern portal made up of many integrated applications. The solution guar-antees easy access to current information and neces-sary business tools. Its rich functionality and high degree of usability make the work of insurance agents easier.

Comarch Insurance Front EndNew Sales Service Portal for UNIQA Group

CASE STUDY

Situation AnalysisUNIQA Group Austria is one of the leading insurance groups in Central and East-ern Europe. It is represented on the Polish market by two companies: nonlife insurance UNIQA TU SA and life insurance UNIQA TU na Życie SA. The strate-gic goal of the UNIQA Group is to outstrip the market in terms of its key busi-ness area growth. This requires the development of products, sales channels and optimization of processes. UNIQA is intensively developing its sales net-work using a multi-channel distribution system. Seven new branches were opened at the start of 2010. The company plans to open further units and to recruit some 200 new agents. At the same time UNIQA is developing insur-ance sales via financial institutions, insurance brokers and car dealerships.

“We appreciate the importance of our sales network, whose competencies and effectiveness are the source of UNIQA Insurance Group’s success”, comments Hans Christian Schwarz, President of UNIQA Group in Poland.

Making the job of insurance sales personnel as easy as possible, a speedy information exchange, and good sales and client service support, constitute the biggest challenges for UNIQA.

The SolutionUNIQA launched an Internet Sales Service Portal – a new generation tool for company partners, agents and intermediaries. Implementation of the portal was an important element in the realization of the UNIQA group’s strategy that expects to increase the effectiveness of its sales network.

The Sales Service Portal was based on the Comarch Insurance Front End plat-form. Comarch Insurance Front End is a mature frontend class solution made up of many applications, a so called mashup. According to analysts from Gartner Strategic Guideline, by 2020, mashup technology will become the dominating model (80%) for building complex business systems.

“Implementing the new Sales Service Portal is another step in the realization of our mission to be a new generation insurer. UNIQA’s ambition and goal is to deliver the most modern solutions for products as well as processes al-lowing maximum comfort and effectiveness of work for our insurance sales managers and partners”, says Schwarz.

The Sales Service Portal guarantees rich and ergonomic functionality: insurance sales and service: preparing offers, issuing online

policies, preparing policies in a traditional manner, access to information about the agent’s client portfolio as well as renewing the policy by pressing a single button,

client service: client data review in accord with set criteria (e.g. age, address, products already in use), identification of needs and client possibilities as part of the portfolio, with a goal to an effective cross and up-selling of insurance,

identification of needs and client possibilities, as part of the portfolio, with a goal to an effective cross and up-selling of insurance,

commission settlement: up to date information for agents and team leaders who received a commission, bonus or raise,

planning and monitoring the realization of sales goals as part of the whole sales structure,

access to up to date information: sending out central messages to sales networks adapted to the receiver’s profile,

task planning and calendar: automatic information about upcoming important deadlines (e.g. the expiry of policies or rate payment), which allows action planning as well as sending tasks to be carried out by subordinate employees.

“Functionalities guaranteed by the Sales Service Portal definitely affect the quality and organization of agents’, sales unit directors’ and HQ managers’ work. They will also be valued by insurance brokers and car dealers who work in cooperation with UNIQ”, underlines Schwarz.

The Sales Service Portal does not need to be installed on the computer as it is a web browser application. It is intuitive and easy to use. It guarantees ac-cess to nonlife insurance and life insurance products in one place, 24 hours a day, 7 days a week. Due to its modular structure it is possible to develop it further based on current needs and user suggestions

The Sales Service Portal is integrated with the central repository of users in UNIQA. Thanks to this UNIQA employees and insurance agents receive access to functionalities defined by their set privileges when starting work in the por-tal. The portal takes into account the role of the user in company structures (every role has a characteristic layout).

Due to the effective integration of the Comarch Insurance Front End platform with UNIQA’s production systems it is possible to:

base the system on business logic and on a given structure of production system (calculations, competencies, product definitions, reading and saving of proposals/policies and client data),

use information about the UNIQA sales structure, use a distinct agent identifier for all the IT systems,

Integration with EUROTAX: during the creation, renewal, registration and mod-ification of the policy, Comarch Insurance Front End is integrated with the au-tomobile valuation system EuroTax with regard to motor insurance.

Solution AdvantagesSynergy effect. Comarch Insurance Front End is made up of high quality so-lutions, expertly prepared to realize the business goals set before them. As-sembling them onto one joint platform gives an additional synergy effect and increases the added value of the implementation.

Bettering effectiveness of the sales process and post sales service. Co-march Insurance Front End platform’s tools allow the sales process and cli-ent servicing to be shortened. This increases the comfort in the work carried out by intermediaries and increases insurance company client satisfaction. Launching the cross and up selling tools increases client profitability from the most lucrative segments.

Multichannel communication. The portal fully utilizes available client commu-nication channels with the help of agents, unit employees, dealers, call cent-er, text messaging, internet (WWW, WAP), fax or email.

Module based architecture. It allows for an evolution based development of the solution. A readymade system nucleus supports iterative develop-ment by adding consecutive modules in a completely secure manner. This increases the continuity of business and the comfort of everyday jobs car-ried out by the users.

Configuration possibilities. Flexibility in the management of Comarch Insur-ance Front End allows for a quick reaction to the changes in the conditions under which business is carried out as well as allowing modification of the platform without the need to employ technical personnel in the system struc-ture and business processes.

Ergonomic and friendly environment. Interface improvement and alignment betters work comfort and increases employee efficiency, which leads to the re-duction of employee training costs as well as eliminating the time lost by users when logging in and the repeated adding of the same data to different systems.

Making insurance and administration mechanisms more cohesive. Under Comarch Insurance Front End it is possible to centrally manage users as well as carrying out a common security policy.

www.finance.comarch.com

www.comarch.com

Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court

for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts

to 8.051.637,00 zł. The share capital was fully paid, NIP 677-00-65-406

Copyright © Comarch 2011. All Rights Reserved. No part of this document may be reproduced in any form without the prior written consent

of Comarch. Comarch reserves the right to revise this document and to make changes in the content from time to time without notice. Comarch may

make improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks

of Comarch are the exclusive property of Comarch, and may not be used without permission. All other marks are the property of their respective owners.

EN 2011

Comarch is a leading Central European IT business solutions provider specializing in forging business relationships that maximize customer profitability while optimizing business and operational processes. Comarch’s primary advantage lies in the vast domain of knowledge accumulated in and applied to our software products. These products incorporate highly sophisticated IT solutions for businesses in all vertical sectors. Comarch has a multinational network of offices employing over 3300 highly-experienced IT specialists in Europe, the Middle East and the Americas.

www.comarch.pl

www.comarch.de

www.comarch.ru

Poland

Comarch Headquarters

Al. Jana Pawła II 39a

31-864 Kraków

fax: +48 12 64 61 100

email: finance@comarch.com

phone: +48 12 64 61 000

Finland

Comarch

Technopolis Business Park

Innopoli II

Tekniikantie 14

02150 Espoo

email: nordic@comarch.com

phone: +358 50 50 191 50

France

Comarch Software SARL

19 Avenue LeCorbusier

59000 Lille

fax: +33 3 59 56 06 01

email: lille@comarch.com

phone: +33 6 59 56 06 84

Austria

Comarch Solutions GmbH

Nußdorfer Lände 23

A-1190 Vienna

Phone : +43 1 91066 00

Fax: +43 1 91066 66

email: dach@comarch.com

Switzerland

Comarch Swiss AG

Bahnhofstrasse 21

9471 Buchs

Phone: +41 81 755 55 00

Fax: +41 81 755 55 01

email: dach@comarch.com

Luxembourg

Comarch Luxembourg S.a.R.L.

Route d’Arlon 23

L-8008 Strassen

email: luxembourg@comarch.com

phone: +352 271 168 18 , +352 271 168 19

Germany

Comarch AG

Heidenkampsweg 82a

20097 Hamburg

Fax: +49 40 23503 400

Phone: +49 40 23503 372

email: dach@comarch.com

Belgium

Comarch AG

Avenue Louise 65

B-1050 Brussels

fax: +32 2 535 77 00

email: benelux@comarch.com

phone: +32 2 535 78 69

Ukraine

LLC ComArch

18/7 Kutuzova Str.

01133 Kiev

fax:  +380 44 492 2843

email: finance@comarch.ru

phone:  +380 44 492 2842