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Comarch OSS Suite
Operations for supporting new revenue sources while minimizing costs
teleCOmmuniCatiOnS
2
Comarch strengths in OSS
Comarch supports telecommunication operators with the Comarch
OSS Suite – a set of modular products enabling the construction of an
OSS solution tailored to your business requirements.
Flexibility in adjusting to client business models
The suite allows for easy configuration and adaptation of processes
to support different business models and functional areas.
a balance between flexibility and performance
The OSS products are based on an out-the-box data model and pro-
cesses. They can be implemented as they are or customized with de-
sign tools to adapt to client needs. The adaptations are made without
degradation of the product operational performance.
Supporting planning activities and providing auditing capabilities
The OSS can be used for planning process support, storing future
network states and keeping the closed loop with network reconcili-
ation – planning is done based on current network data. Additionally,
the systems tracks all data changes.
Vendor agnostic approach to the network model
The solution is easily extendable to support various technologies and
network vendors.
Both service and network layers within the same solution
Comprehensive system tracking both service and network informa-
tion, faults and quality.
3
One of the Comarch’s fundamental distinguishing factors is our focus on the flexibility and configurability of our solutions, which are developed in-house and customized to suit the spe-cific needs of our customers. Our solutions are business driv-en, and have evolved since the company’s inception in 1993, based on customer demand. With 17 years of experience, Co-march is expert at the design, implementation, as well as in-tegration of our solutions and services. We are proud to work with customers from four different continents, including some of the market’s largest players, such as T-Mobile Internation-al, Vodafone Germany, Telefónica O2 Germany.
The following core solutions of the OSS Suite are created by leveraging individual OSS Suite modules:
Next Generation Service Fulfillment
Next Generation Service Assurance
Service Quality Management
Network & Service Inventory
Next Generation Network Planning
The OSS Suite is composed of fine-grained modules, which can be implemented together in different combinations sup-porting the telecom operators service and network layers of Operations Support and Readiness, as well as Fulfillment and Assurance areas.
Operational benefits
Two delivery methods: either independent modules follow-ing the best-of-breed paradigm for dedicated requirements, or advantages of fully pre-integrated solutions
Reduced integration costs due to modules based on industry standards (eTOM, ITIL, SID, MTOSI)
Complete pre-integrated solution, comprising the vertical eTOM areas of fulfillment, assurance, operations support and readiness, and product lifecycle management
Business-driven operations enabled by bridging the gap between the customer-centric view and network-driven operations
Optimized operation costs provided by the seamless integration of the customer service layer and the network resources, in combination with orchestration via dedicated operational processes
Shortened time for introducing new services to end cus-tomers through service lifecycle management and service fulfillment, with service assurance process automation spanning the service and network layers
More value for your business
Figure 1: Comarch OSS Suite
COMarCh OSS SuITe
OSS PrOCeSS ManaGeMenT
Service Inventory Management
Network Inventory Management
Auto-discovery & Reconciliation Provisioning
SLA Management
ServiceMonitoring
Fault Management
Service Quality Management
Performance Management
OSS MedIATION
neTwOrk & SerVICe InVenTOry neTwOrk & SerVICe aSSuranCe
Operations Support & readiness Fulfillment assurance
Service Fulfillment
4
Comarch OSS is unique solution combining service inventory, service fulfillment and service assurance in one framework. Services are not just abstract models - they are related to resources. Through this relation, Comarch OSS provides capa-bilities such as service impact calculation or service decom-position on resource activation and provisioning processes.
The service inventory provides a hub for integration of the service and resource layer, and can also serve the information to external systems, such as Trouble Ticketing.
Benefits
Increased business automation, due to retaining intel-ligence from inventory data for use in service fulfillment and assurance process automation
Increased ability to shift the focus from network operation to customer service innovation
Bridged gap between service inception and network operations
Faster service introduction, with service fulfillment and service assurance operational readiness
Efficient delivery and assurance of convergent services
Reduced maintenance costs, due to a single tool that has the potential to replace complex IT landscape.
The logical architecture of the Comarch OSS Suite is depicted in Figure 2. This modern set of tools for your business is built from open interface modules, which can communicate with each other or third party components via the communication
bus. The openness of the OSS Suite architecture is based on the NGOSS concept, with a prominent role for SID, eTOM and MTOSI standards.
Figure 2: Comarch OSS Suite – logical architecture
3rd party system NMS/eMS Physical devices
Comarch OSS MediationPlatform
Mediation device
Mediation device
Mediation device
Network environment
Other systems
enhanced Communication Bus
KnowHow database Trouble Ticketing system (3rd party) BSS (3rd party)
Comarch SLA Management
Comarch Service
Management
Comarch OSS Process Management
Comarch Fault Management
Comarch Configuration Management
Comarch Inventory
Management
Comarch Performance Management
Comarch Service Quality Management
Reusable components of Comarch OSS
Authentication Service
Reporting Service
Comarch OSS Console
System Repository & Configuration
Notification & escalation
Service
Comarch OSS WeB Consoleenhanced Communication Bus
Comarch OSS Suite – Logical Architecture
Figure 3: Fulfillment and Assurance data driven synergy
Capture customer needs
Identify what technical services
are required
allocate resources
Calculate Customer service
impact
Identify impacted technical services
Identify faulty resources
CustomerFocus Customer
Facing Services
resourceFacing Services
resources
network Focus
SerVICe FulFIllMenT
CrM
SerVICe aSSuranCe
CrM
5
Figure 4: Network event customer service impact calculation based on service model stored in service inventory
UTRAN
CFS
RFS
3rd party provided service Content Manager
Content Provider
Melody Server
GeRANSMSC dNS GSN
Radio Access Core Network Melody Platform
ApplicationServer ClusterContent Provider
Melody Service
!
!
!
!
network & Service Inventory
Comarch Network & Service Inventory is a pre-integrated solu-tion providing you the key benefits of a joint customer/resource view, end-to-end support for service fulfillment and service as-surance. The Network Inventory module is responsible for main-taining information for a comprehensive multi-vendor, multi-technology network. In contrast, Service Inventory provides a customer-centric view of the network by leveraging the TMF SID: CFS-RFS-R model. Managing Customer Facing Services (CFS) provides a point for integration with BSS systems.
The solution provides the following benefits:
Operational excellence resulting from a complete top-down view, from services to the underlying network resources
Absence of gaps between the corporate, customer-centric view and underlying technical infrastructure, thus ensuring more effective cost control of network development and maintenance
Improved resource utilization
Heightened process automation enabled by the “intel-ligence” captured in comprehensive data
Capture of complex dependencies between both physical and logical resources, as well as customer services, thus enabling more efficient management of inter-dependent resources and service lifecycles
A central inventory providing a unified view for various cross-organizational operational processes
Support for tracking changes in planning and network configuration
nG Service Fulfillment
Another part of the Comarch OSS Suite that can help you quickly and efficiently launch and deliver services to your customers is the Comarch Next Generation Service Fulfillment. The solu-tion is based on a component-based service creation con-cept, which is implemented by a service catalog-driven ser-vice assembly process.
NGSF also gives you the ability to embrace new revenue sourc-es, based on complex convergent services with a prominent role in content-based services.
Comarch OSS Suite – Modules
6
nG Service assurance
Since your customers are the main focus of your business, you need an efficient tool that can guarantee that the service they receive is of the highest quality. Comarch NG Service Assur-ance can help you improve your customers’ experience due to its two main capabilities: pro-activeness and the reduction of the time required for service incident resolution.
Pro-activeness is achieved through early detection of service incidents, based on network events and customer impact cal-culation. The early detection enables beginning the resolution of the service incident before the customer experiences any service deterioration.
The reduction in service incident resolution is achieved through the automated analysis of root causes, and the implemen-tation of ITIL industry best practices for service incident and problem management.
The solution helps the service provider with the following activities
Improved customer experience through a reduction of ser-vice incidents and faster service restoration processes
Pro-active service incident management capability
Reduced costs due to increased automation, both in customer service impact calculation and root cause analysis
Service incident and problem management excellence, achieved by leveraging a ready-to-use ITIl process library
Business-oriented, customer service-centric view of network quality
Customer impact prioritized incident resolution process
More efficient SLA management due to the translation of automated network events into customer impact
Service Quality Management
Comarch Service Quality Management is a module for aggre-gating all network and applications statistics, calculating KPI and KQI, and propagating these KPIs in the service hierarchy. This is an extremely important module for Service Assurance solutions, where the service state does not depend solely upon alarms, but also on the quality of the network and supporting systems. The solution enriches the service assurance process by automated correlation of the network and service statistics with existing faults. It provides the following benefits:
Enables measuring service quality, the most important prerequisite for customer experience management
Calculates the impact of network quality degradation on customer service
Streamlines integration of new services through pre-formatted counter and KPI tables, and out-of-the-box statistical functions
Enables service quality visualization through KPI graphs, which can be embedded into company dashboards based on web portlets
Includes out-of-the-box capabilities for integration with BI tools
next Generation network Planning
Comarch Next Generation Network Planning is a multi-ven-dor and multi-technology solution that provides support for activities related to the planning and management of a mo-bile network, including radio, transport and the core network. It enables simplification and automation of network operation through the integration of planning and optimization, config-uration management and network provisioning functional-ities, and delivers Self-Organizing Networks (SON) capabili-ties to your doorstep.
The modules described below are at the heart of the Comarch Next Generation Network Planning solution and enable address-ing various use cases related to strategic and operational plan-ning of radio, transport and the core network.
Process Management - allows fully managed and controlled execution of all operational processes
auto-Discovery & reconciliation - enables attaining information regarding current network status, as well as the configuration of SON functions
network Provisioning - multi-vendor provisioning sys-tem capable of configuring all network elements, while simultaneously reflecting all the changes in the inventory database
automation engine - enables automation of manual activities related to planning and optimization. Flows of automated operations can be run by users, represent parts of processes, or can be provided as a web service and triggered via an external system
Planning & Optimization Modules - pluggable pieces of logic used to prepare plans and calculate required radio, transport and core network parameters
OSS Process Management
Comarch OSS Process Management is a BPM platform, pre-in-tegrated with the OSS Suite and equipped with a ready-to-use OSS process library. The library is based on ITIL and eTOM in-dustry standards and best practices. Its role is to provide the process orchestrations and automation of operations for all solutions built over Comarch OSS Suite.
7
OSS Process Management contains the following features:
ready-to-use process library tuned for telco operations
no costs associated with the integration of BPM with the OSS platform
high level of automation achieved by attaining intelligence from OSS data for enhanced process automation
reduced costs and time-to-market for new service introduction, driven by highly automated service fulfillment processes
Increased end-customer satisfaction due to self-learning service assurance processes
Open interface for integration with corporate BPM and ERP platforms
OSS Mediation
The primary role of Comarch OSS Mediation is to assure that
upper layer OSS systems contain a realistic view of the un-
derlying network, as well as the ability to apply management
operations down to the network.
Since real networks tend to be heterogonous with various types
of NMS and EMS, Comarch OSS Mediation provides a set of
ready-to-use adapters for typical NMS and an open architecture
that enables quick development of new adapters, including
direct mediation capability.
Figure 5: Processes as an additional layer
resources
Services
Processes
No
No
No
ChangeRequest
Yes
Yes
Yes
ChangeApproved
ScheduleChange
Verifyspares
Orderequipment
Change to be
executed
equipment available
equipment availableon date
equipment availableChange approval
No Yes
Verify AffectedServices
Verify SLA
Isapproved
Figure 6: Comarch OSS Suite vs. eTOM
Product Lifecycle Management
Infrastructure Lifecycle
Management
Strategy & Commit BillingAssuranceFulfillmentOperations Support & Readiness
Strategy, Infrastructure & Product Operations
Marketing & Offer ManagementCustomer Relationship
Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
Comarch OSS Process Management
enterpriseManagement
Strategic & Enterprise
Planning
Enterprise Risk
Management
Enterprise Effectiveness
Management
Knowledge & Research
Management
Human Resources
Management
Financial & Asset
Management
Stakeholder & External
Relations Management
CuSTOMer
Figure 7: OSS Mediation capabilities
Comarch OSS
Comarch OSS Mediation
ComarchMediator
ComarchMediator
ComarchMediator
eMS NMS
ComarchMediator
direct Mediation
eMS Mediation
NMS Mediation
www.telecoms.comarch.com
www.COMarCh.eu
www.COMarCh.Pl
www.COMarCh.De
Comarch headquarters Al. Jana Pawla II 39 a 31-864 Krakow Poland phone: +48 12 64 61 000 fax: +48 12 64 61 100 e-mail: [email protected]
Comarch Inc. 10 W 35th Street Chicago, IL 60616 United States phone: +1 800 786 4408 fax: +1 800 684 5916 e-mail: [email protected]
Comarch aG Heerdter Lohweg 57 40549 Düsseldorf Germany phone: +49 211 415 55 300 fax: +49 211 415 55 399 e-mail: [email protected]
Comarch aGChemnitzer Str. 50 01187 Dresden Germany phone: +49 351 3201 3200 fax: +49 351 438 97 10
Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court
for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts
to 7,960,596.00 zł. The share capital was fully paid, NIP 677-00-65-406
Copyright © Comarch 2010. All Rights Reserved. No part of this document may be reproduced in any form without the prior written consent of Comarch.
Comarch reserves the right to revise this document and to make changes in the content from time to time without notice. Comarch may make
improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Comarch
are the exclusive property of Comarch, and may not be used without permission. All other marks are the property of their respective owners.
en 2010-11
Comarch is a leading Central European IT business solutions provider specializing in forging business relationships that maximize customer profitability while optimizing business and operational processes. Comarch’s primary advantage lies in the vast domain of knowledge accumulated in and applied to our software products. These products incorporate highly sophisticated IT solutions for businesses in all vertical sectors. Comarch has a multinational network of offices employing over 2800 highly-experienced IT specialists in Europe, the Middle East and the Americas.
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