ΛύσειςCollaboration και Video για την ψηφιακή επιχείρηση · PDF fileCustomer Satisfaction. C97 ... Gartner disclaims all warranties, expressed or implied,

Λύσεις Collaboration και Video για την ψηφιακή επιχείρηση

Πάνος Ασκητής, Collaboration Systems EngineerΑλκιβιάδης Ζούπας, Systems Engineer, CCIE#8729

Μάρτιος 2016

Why Collaboration and Video?

Business benefits

Achieving Business Outcomes

Cisco collaboration solutions span every individual and every team

Cost

Control

Employee

EngagementProductivity Innovation

& Growth

Customer

Satisfaction

Cisco Confidential 4C97-730912-00 © 2014 Cisco and/or its affiliates. All rights reserved.

Business Benefits of Collaboration and Video services

Improve team collaboration

Improve Project Management

Faster problem resolution

Increase Executive Reach

Increase Corporate Alignment

Collaborate with external organizations

Enhance Business relationship with partners/suppliers

Locate and access remote experts

Increase Customer Satisfaction

Create new B2C interaction models

Cisco’s solution and strategy

C97-729600-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6

IM/Presence, Voice, Video, Mobility, BYOD, Virtualization, Interoperability

Market position

A Leader in Gartner’s Magic Quadrants

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of t he entire document. The Gartner document is available upon request from Cisco.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors w ith the highest ratings or other designation.

Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as state ments of fact. Gartner disclaims all warranties, expressed or implied, w ith respect to this research, including any warranties of merchantability or fitness for a particular purpose .

Unified Communications

Gartner, Magic Quadrant for Unified

Communications, Bern Elliot, Steve Blood,

August 4, 2015 (More here)

Corporate Telephony

Gartner, Magic Quadrant for Corporate

Telephony, Sorell Slaymaker, Steve Blood,

October 21, 2014 (More here)

Contact Center

Gartner, Magic Quadrant for Contact Center

Infrastructure, Drew Kraus, Steve Blood,

Sorell Slaymaker, May 15, 2015 (More here)

http://www.gartner.com/technology/reprints.do?id=1-2KYASDI&ct=150810&st=sb

http://www.gartner.com/technology/reprints.do?id=1-23LQV3O&ct=141024&st=sb

http://www.gartner.com/technology/reprints.do?id=1-2G4QGP0&ct=150519&st=sb

A Leader in Gartner’s Magic Quadrants

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of t he entire document. The Gartner document is available upon request from Cisco.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors w ith the highest ratings or other designation.

Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as state ments of fact. Gartner disclaims all warranties, expressed or implied, w ith respect to this research, including any warranties of merchantability or fitness for a particular purpose .

Web Conferencing

Gartner, Magic Quadrant for Web

Conferencing, Adam Preset, Whit Andrews,

December 9, 2014 More here

Group Video Systems

Gartner, Magic Quadrant for Web Group

Video Systems, Robert F. Mason, Tom

Eagle July 15, 2015 More here

http://www.gartner.com/technology/reprints.do?id=1-25YVFDO&ct=141211&st=sb

http://www.gartner.com/technology/reprints.do?id=1-2JJV0ZL&ct=150716&st=sb

A look on the solutionscomponents

Call control

C97-728752-01 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12

Enterprise-class voice and video communications Platform

Take Collaboration to the next level:

Industry-leading, feature-rich IP Communications solution

Native Video & Mobility (Extension Mobility, Single Number Reach, etc.)

Integrated IM & Presence services – Free!

Extensive protocol support for network and device interoperability

On Premises CloudHybrid

Cisco Unified

Communications

Manager

Voice

Video

Security

Presence

Session

Management

Mobility

A the core of every communication: a solid, well developed and proven engine that manages

every interaction with users, endpoints, and applications.

Cisco Unified CM is the heart of Cisco collaboration services, enabling session and call control for Video, Voice, Messaging, Mobility, B2B, IM & Presence.

Large-scale BE7000H

1000+ Users

3000+ Devices

8-10 Apps

Ideal for large-scale

Voice/IPT

Conferencing

Contact Center

3rd-Party Apps

Different Capacities

On

-Pre

mis

e F

am

ily M

odel O

pti

on

sB

asic

IPT to

Full

Colla

bora

tion

Suggested Customer Size (“sweet spot”)

Cisco Business Edition 6000 Family

Cisco Business Edition 7000 Family

Large-scale

BE7000M

1000+ Users

3000+ Devices

4-6 Apps

Ideal for large-scale

Voice/IPT

Contact Center

3rd Party Apps

Medium-scale

BE6000H

1000 Users

2500 Devices

8+1 Apps

Ideal for medium-scale

Voice/IPT

Conferencing

Contact Center

3rd-Party Apps

Medium-scale

BE6000M

1000 Users

1200 Devices

4+1 Apps

Ideal for medium-scale

Voice/IPT

Contact Center

3rd-Party Apps

Small-scale

BE6000S

150 Users

300 Devices

Core UC Apps Only

Ideal for small -scale

Voice/IPT

Point to point video

CommonCollaboration Softw are | Licensing Framew ork | Management tools | Seamless Migration

0-75 75-150 150-225 225-300 300-800 1000-2500 3000-5000+

Packaged Collaboration SolutionsNow Serving Companies of Every Size

Endpoints

EveryDesk

Our mission is to provide a no-compromise collaboration experience to:

EveryRoom

EveryPocket

EveryApp

DX70DX80 DX650

EveryDesk

78008800

IP Phone 7800 SeriesNew phone for accelerate pervasive collaboration

• Priced For Midmarket

• Full-Featured IP Telephony To Increase Personal Productivity

• Superior Audio Quality –Wideband Audio Support

• Lower Power Consumption –PoE Class 1

IP Phone 8800 SeriesNew phone for accelerated pervasive collaboration

• Full-Featured IP Telephony To Increase Personal Productivity

• HD Video (8865 & 45)

• Intelligent Proximity (8865, 61, 51 & 45)

• Tablet and Smartphone charging

• Up to three Key Expansion Modules (KEM)

• Telephony Feature Parity with 7900 and 9900-series

NEW !8865 & 8845

Available

Now

Full Cisco UCM compatibility

On-screen controls. No additional interface needed

Professional grade and interoperable video

DX SeriesProfessional-grade Collaboration for all users

• From traditional space-saving form factors, to larger engaging displays

• Features that integrate desktop collaboration

• Easy-to-install and easy-to-use with a consistent experience

• Supports standard USB and Bluetooth headsets and handsets, like Jabra 450

EveryPocket

Cisco Jabber: Rich Capabilities and Services

Instant Messaging

PresencePersistent

Chat RoomsContact Search

Voice & VideoVideo

ConferencingRemote Access

SecureCommunication

Desk phoneControl

ScheduleIntegration

File Transfer

Desktop Sharing

Voice Messaging

WebExMeetings

Single Sign-On

ApplicationIntegration

CallHistory

Inter CompanyFederation

JabberConsistent and Compelling User Experience

Windows Mac iOS Android

Jabber Deskphone Control

• Cisco Jabber controls your desk phone to make and receive calls

• Over 60 Million Cisco IP Phones Deployed Worldwide

SX80

MX200 G2MX300 G2MX700MX800IX5000

SX20SX10

EveryRoom

• Pervasive rollout of intelligent video collaboration

• with plug-and-play for any small and medium sized meeting space

• Quick install/reinstall

• Connect HDMI into any display + Ethernet (PoE+)

• Innovation

• Compact purpose-built unit with codec, camera, built-in microphone at comparable price to a computer

SX10 Quick SetVideo enable small rooms

Cisco Confidential 27© 2014 Cisco and/or its affiliates. All rights reserved.

Transformative Experiences for Every Space

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28

Core Call Control& Endpoint Registration

Call Control IM/PresenceUnified Messaging Contact Center

Video point-to-point

Business to BusinessBusiness to Consumer


Internet


- Communicate with other companies (partners, customers) in secure way

- Interoperability with H323 and SIP standards- SIP URI dialing, H.264 AVC codec, BFCP

Secure B2B and B2C



customer

companyA

companyB

companyC

For deployments with all endpoints registered to Communications Manager

Provides

Business to business, and consumer to business connectivity

Simple and secure access for mobile and remote worker

Interworking SIP-H.323, and with 3rd party solutions

Cloud connectivity

Expressway solution

InternetInternet

Business to Business

Consumer to Business

Mobile Remote Access

Cisco Collaboration Cloud

Voice

Video

Content

IM & Presence

CloudConnected

Video and WebConferencing services

Adoption - user/customer expectations

Technology - easier - cost effective

Business Relevance

Why now?

ING BankFinancial Services

Opportunity

Solution

Outcome

Optimize remote and

in-branch resources

Cisco Remote Expert for

Banking

15% sales increase

BauerManufacturing

Opportunity

Solution

Outcome

Improve teamwork and

productivity with customers, partners, and employees

CMR Cloud,

Cisco endpoints

30% increase in

productivity, 10% shorter time to market


We have seen how video can improve product training, trading meetings,

sharing of best practice between different branches in specific functions, and democratic forum meetings.

“ “

Maggie Porteous, John Lewis

Video Improves Employee and Partner Engagement

Reduced training-related unproductive hours by 50%

Improved efficiency in delivery of training to partners by 60%

50% increase in partners receiving online training, without travel time and cost

Positive partner feedback: 95% felt work had simplified; 90% praised improved communication

Business

Value

Challenge SolutionJohn Lewis

Streamline companywide communications and

encourage greater use of virtual collaboration

Reduce travel costs, avoid wasted time, and improve

efficiency

Provide employees new ways of working and connecting

with partners

• Implemented web conferencing and telepresence

with high-definition video

• Deployed common collaboration tools to enhance

and improve interaction

• Accelerated time to value by working with Cisco®

Services for design and implementation

EDCS-962044 (7/11)© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37

SOLUTION:

The system consists of 30 “Attendant” endpoints in medical centers and regional hospitals (patient site),

13 “Prov ider” endpoints central hospitals (doctor site) and a central command and control center.

Communication is based upon a high definition v ideoconference solution over a highly secure data

network with a combination of real -time transfer of medical results & data from an examination camera, a dermascope, an Ottoscope, a Vital signs monitor, a digital stethoscope and an ECG .

CHALLENGE:

RESULTS:

• Grid based design

• Connect primary health centers with supporting hospitalsthrough a telemedicine infrastructure

• The serv ices that will be delivered:

a) Tele-diagnosis and Tele-consultation

b) Medical Training

c) Mental Health

d) Prevention and Awareness

e) Administrative support

• Due to the region’s geography there is limited access to

healthcare services and healthcare specialists

• Weather conditions, especially during winter time prevent the immediate transfer of patients not only for emergency cases, but also for regular consultations to specialized

doctors

• Costly transfer of patients to regional or central (Athens)

hospitals.

• Very limited training opportunities for doctors and paramedical staff of remote healthcare units in the islands

Cisco’s solutions for Video and Web conferencing

Cisco Video and Web conferencing options

Multiparty Video Conferencing

Video endpoints (SIP/H323)

Rooms or Personal or softclients

Focus: Video/screen/content sharing

Can be used also for audio conferencing

Ad-hoc/scheduled/personal rooms

On premises

Fully integrated with Cisco UC

Cisco CMR Premises

Web conferencing and Multiparty Video conferencing combined

A Webex meeting that allows Video endpoints to join

Offers ‘’Video Bridge’’ on Webexcloud

Integrates with Cisco UC

Cloud offering

Cisco Webex CMR cloud

+

Web conferencing

Browser-based

Personal

Focus: Websharing (screen/content)

Audio : from browser or PSTN

Video : Webcam from PC/laptop/mobile/tablet


Jabber integration

Cloud offering

Cisco Webex cloud

CMRCollaboration Meeting Room








On premises


Cisco CMR Premises





Cloud offering


+

Web conferencing

Browser-based

Personal





Jabber integration

Cloud offering

Cisco Webex cloud


Internet




Secure B2B and B2C



customer

companyA

companyB

companyC


Internet




CMR Premises

(Multiparty video, Scheduling,

Recording)

Secure B2B and B2C



customer

companyA

companyB

companyC

Cisco Collaboration Meeting Rooms (CMR) Premises

One meeting: Scheduled, instant, or always-on personal

meeting rooms with audio, video, and data sharing

Broad endpoint support: Join and participate in meetings

from mobile, desktop or room system

Supports standards-based endpoints from 3rd-party vendors

Best layouts for great experience on any device

Recording option

Fully virtualized and highly scalable. Enhanced self-care portal.

Intuitive in-meeting controls.

One Meeting, One Experience

Fully integrated with Cisco Collaboration solution (IPPhones, CallControl, B2B, B2C)

Intelligent ImagingIntuitive Experiences Frame Front and Center Communications

Large Room: Give everyone a front-row seat

Intelligent, fast, direct switching

Dynamically and perfectly frames participants

Desktop: Share your best view

Active speaker is centered, a second

participant is included Automated best view via facial detection

BeforeCommon challenges experienced with large room and desktop users

Video conferencing – fully integrated with Cisco UC

Common platform for voice and video conferencing

Part of UC Licensing

Easy to use - single dialplan and user interfaceCommon features with telephony

IPPhone Video integration

Tested/verified - Design and deployment guides

Secure

My personal Collab Meeting Room(CMR) on Premises

SIP URI / H323 alias:

[email protected]

URL-based:

ALWAYS ON VIDEO ROOM – SIMPLE TO USE

Host PIN

Guest PIN

Internal and external participants

Standards-based Video endpoints (Cisco and 3rd-party)

SIP or H323

Meeting room/Personal endpoints or softclients or

browser-based access

Video and Audio participants

mailto:[email protected]








On premises


Cisco CMR Premises





Cloud offering


+

Web conferencing

Browser-based

Personal





Jabber integration

Cloud offering

Cisco Webex cloud


Web conferencing








On premises


Cisco CMR Premises





Cloud offering


+

Web conferencing

Browser-based

Personal





Jabber integration

Cloud offering

Cisco Webex cloud

CMR Cloud – Connect Your WayWebEx Personal Rooms with Cloud-based WebEx Video Bridge

Cisco® WebEx Cloud

DesktopCollaboration

Jabber

Cisco TelePresenceEndpoints

3rd Party Standards Based Telepresence

Endpoints (SIP, H323)WebEx – browser-

badedLync/S4B

A personalized, always-available collaboration meeting resource for every user – Just Meet –Anytime

CMR Cloud – Meet Your Way

On-demand, one-click meeting.Start from Outlook, Jabber or WebEx

site, Join on Video or WebEx

For reserving conference rooms using Outlook, using normal work

flows, or via WebEx site scheduling

Scheduled Personal RoomInstant (One-Click)


Internet


- Communicate with other companies (partners, customers) and Webex CMRCloud in secure way


Secure B2B and B2C



customer

companyA

companyB

companyC

Webex CMR Cloud

New add-ons coming soon…

Cisco Spark

Unlimited virtual rooms

Introducing Cisco Spark

Teamwork collaboration

An app that instantly creates a

place for teams to work

together, where their work can

live, and a way to stay

connected to it all

Persistent and secure messaging

and file sharing

Face-to-face meetings with screen sharing

Superior business class experience

Why Cisco?


Why Cisco?

Focus on usability simple to use

drives adoption

Best video endpoints portfolio

options to cover all needs (browser to boardroom)

Unique integration with IPTelephony

Feature rich - innovation

Secure and tested

Interoperable

Cisco’s market position

Q&A - Ερωτήσεις

Για να πάρετε το λόγο, στο Participants panel, πάτηστε το εικονίδιο ‘’Raise Hand’’

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Documents

ΛύσειςCollaboration και Video για την ψηφιακή επιχείρηση · PDF fileCustomer Satisfaction. C97 ... Gartner disclaims all warranties, expressed or implied,