Collaborate 2015 Tech PreviewMarch 10 Onboarding

Agenda

1.

2.

3.

Introductions

Program Overview

Collaborate 2015 Intro

Demo & Tour4.

5. Wrap Up

Meet the Team

Carl MarrelliProgram Director

Marissa DiminoClient Experience

Scott TsuchiyamaUser Experience

Anthony FabianiClient Support

Anneke BatesProduct Management

Institution Collab Admin / Program LeadCSU Chico Miroslav LulicDrexel University Michael ShelmetGeorgetown University Peter FarkasGeorgia College & State University Jim WolfgangGreenville Technical College Lee McMinnMiami Dade College Debra Sheridan-BrinkmanTarleton State University Justin CarrellTroy University Dona GibbonsUltimate Medical Academy Rachel SchererUniversity of Nevada, Reno Robert NewburyUniversity of Southern California Wendy ChapmanFLVS Jeff MurphyOpen University Rhodri Thomas

Meet your fellow participants

Program Overview

Tech Preview Timeline

Initial Demo Rooms

Ideal for small meetings / classes

~10 users per session

Manual room entry

One major feature update

Phase 1: 2/27 – 3/24 Phase 2: 3/24 – 4/28 Phase 3: TBD

Provision New Rooms

Expand to larger classes

~30 users earlier on, scaling up to ~75

users

One major feature update and adding in

SAS sessions

LMS & LTI integrations

Collaborate 2015Bb Student

Optionally continue in a “demo” environment

Rooms Assignments

• You institution has one dedicated room for their preview

• This is shared with all instructors / teachers participating in the program• Keep the schedule internally

• Each room has a moderator link and a guest link

• Promote guests to moderator as needed• Room links provided Monday

• New rooms will be created in Phase 2 migration

Help and Support

• Help Documentation available at: http://bit.ly/collab15help

Username: Collaborate2015PreviewPassword: TechPreview!

• Covers basic setup info, hosting a session and basic troubleshooting

• “Getting Support During the Collaborate 2015 Tech Preview Program” document

• Because this is pre-release software, there are no SLAs for response times nor can we guarantee that all issues will be resolved during the Tech Preview timeline

Communication Plan

“Onboarding” MeetingMarch 10

Capabilities

Faculty Demo

Light Training

“Get Comfortable”

Weekly Touch PointsStarting March 17

Every Tuesday

Open Feedback

Topical Discussions

Show / Demo Latest

Email

Planned Maintenance Windows

Hotfix Updates

Feedback Surveys

We want to hear from you!

• Ease of use• Intuitive interactions• Meeting your teaching needs?• Scenarios where you will use the product

User Experience Feedback

• Additional teaching needs• If I only could …• 2015 Feature Prioritization

Features and Roadmap

Please tell us how to make this a highly valuable program for you …

Introducing Collaborate 2015

Collaborate Themes Themes

Easy entry into sessions

Entirely browser based

Clutter-Free

Simple

Designed for education

Varied instructional strategies / methods

Easy to use

Focused

Cutting-edge media technology

Sleek, intuitive interface

Mobile

Modern

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• Sessions are entirely browser based. No need for Java or downloading launchers

• Careful attention going in to the user experience to remove clutter and unnecessary clicks

Access and experience, simplified

• Award-winning WebRTC technology

• Efficient, high-definition media delivery adapts to each user’s connection

• Pioneering a new era in education-focused web conferencing

Cutting-edge media technology

Cutting-edge media technology

• HD Audio and Video

• High Quality Visuals

• Responsive Design

• Fast Appshare

• Easy File Sharing

A sleek, intuitive interface for the modern user

• Designed to accommodate varying instructional strategies

• Short learning curve for instructors & students - super easy to use

• Integrated with T&L systems

Online Learning

Project-Based Learning

Blended Learning

Flipped Classroom

Professional Development

Virtual Classroom

Focused on education

Design Approach

Focus on people and content

Collaborate 2015 Design Principles

1.

Adapt the interface to the user’s context2.

”…it’s cumbersome to have to manipulate raising hands etc - all of the little tech commands take the focus off of the discussion. The technology is supposed to enhance the class - not be the class."

- an instructor, on the purpose of tech tools

Collaborate 2015 is used for people to connect with each other and to share ideas. Audio, video, and shared content should always be at the forefront.

• Reduce the number of always-present visual elements on the screen

• Use notifications for important information, reducing the need to keep the chat and participants panel in view

Focus on people and contentCollaborate 2015 Design Approach

“…It takes my mind a few seconds to remember where it is and what I am looking for on the list, because I am also trying to remember what to go to next in the presentation."

- an instructor, discussing attention and context

With so many different modes of use, it’s important that Collaborate 2015 works well in a variety of contexts.

• Present and organize content and video in the best way possible, based on how each is being used in the session

• Progressively display elements and features as-needed

• Provide different video modes to support everything from small group conversations to larger lectures

Contextually Adaptive InterfaceCollaborate 2015 Design Approach

Demo

Browser Support

Prepare to useGoogle Chrome

Chrome extensionto Host App Share

https://chrome.google.com/webstore/detail/desktop-sharing/ajojghojfapedgfkjmhchgblmjfanggo

Firefox, Internet Explorer and Safari support for participants coming in a few weeks

Enable Devices in Chrome

Click “Allow”

Set your preferred device, if necessary

Set Devices

Reload Page if changed

Hosting Appshare

Add Chrome Extensio

n

Collaborate 2015 Test Drive

http://bit.ly/carlguest

Target Use Case Scenarios

Current Functionality

HD Audio / Video

Up to 6 Videos

High Fidelity App Share

File Share with Annotations

Participant List

Room Chat

Promote Moderator

Raise Hand

Away

Profiles & Avatars

Suitable Scenarios

Office Hours

One-on-Ones

Small Classes

Small Learning Groups

Departmental Meetings

~10 Participants

Common Issues

User not using Chrome• can chat• cannot see/share audio/video

1.

Sharing Audio and Video• must allow browser access• audio device selection

2.

User cannot see all videos• 5 + me video limit• System will not send video if

bandwidth limited

3.

File Uploads• .ppt, .pptx, .pdf supported• red error text for unsupported

4.

App Share• requires Chrome extension• retry app share after ext.

installed

5.

Bandwidth• Dynamic connection

adjustment not fully developed yet • May experience “black” video

windows or no audio

6.

Functional Expectations Thru Program

Current

HD Audio / Video

Up to 6 Videos

High Fidelity App Share

File Share with

Annotations

Participant List

Room Chat

Promote Moderator

Raise Hand

Away

Error Report

Profiles & Avatars

Adding Soon

More BrowsersFirefox, IE, Safari w/ Flash

Device “Tech Check”

Blank Canvas Whiteboard

Presenter Role

Adding Later

SAS Launch

30-75 participants

MP4 Recordings

Localizations

More Accessibility

Wrap Up

How can we help you?

Additional Important Info

• Scheduled Maintenance this Friday afternoon,4-6 PM EDT, (20-22 GMT)

• Regularly Scheduled Maintenance: Fridays,

8-10 AM EDT

Initial feedback on user experience

Next Week

1.

What’s new in the tech preview2.

Version 1 release overview3.

Additional Reference Slides

Known Bugs or IssuesIssue Workaround

Reconnect button that is displayed after a user is removed from session is broken

Reload page

Whiteboard / Shared File occasionally does not display for a participant when it is shared before they join

Advance slide or stop and restart whiteboard / file sharing

Windows users will not see .pptx files in the list of files to upload

Change the file type filter in Windows Explorer prompt to “all files” or drag-and-drop the file into the UI

All visible audio and video panels will occasionally drop entirely and then come back about 5-10 seconds later

N/A – session will continue

When a moderator stops another moderators app share and does their own app share, the app share window will appear gray or loading

A moderator should stop their own app share before another moderators start one.

When a moderator stops app share, one participant’s video occasionally displays in two of the video areas

If possible, have that user disable video and audio for a little bit so they get out of the “active speaker” queue and then re-enable.