Cognizant Connected Health
Making Connected Health a Reality for Healthcare Organizations
• Cognizant Healthcare Solutions
Healthcare consumers today are more engaged
and empowered than ever before. Social, mobile
and in-home self monitoring tools now enable
health consumers to manage their health
conditions and receive advice, support and care
without leaving home. Healthcare organizations
that integrate these Connected Health trends
into their practices, processes and workflows can
offer patients better care and greater satisfaction
while reducing the cost of care.
A Comprehensive Approach to
Cognizant can help your organization address its
Connected Health opportunities, from strategic
issues to implementation of specific technolo-
gies. Our healthcare industry and technology
experience and expertise span these key areas:
Consulting. Gain the insights you need for
effective Connected Health strategies. Our
consulting offerings include:
• How to leverage gamification to improve
awareness, compliance and patient satisfaction.
• Business case development.
• Gap assessment services.
• Strategy and technology roadmaps.
Solutions. Seize immediate Connected Health
opportunities with our solutions for:
• Chronic care management, including mobile
apps, engagement strategies and coaching.
• Lifestyle management, creating a relationship
with every member and providing a channel
to resolve questions and concerns outside the
• Integrating with all biometric devices by
supporting a Bring Your Own Healthcare Device
• Remote nursing care to support effective
patient health management.
Implementation. Ensure your organization’s
Connected Health initiatives are powered by
today’s social-mobile-analytics-cloud (SMAC)
Stack infrastructure. Our experts help your orga-
• SMAC application development and mainte-
• Hosting and maintenance of Connected Health
cognizant solutions overview | february 2014
solutions overview 2
Reduced medical spending, effective population
health management and high value, personalized
services can be achieved through direct member
engagement. Engaging and influencing members
are the cornerstones of Cognizant’s Chronic and
Wellness Member Engagement solution.
Shaping Patient Behavior. Our solution enables
your organization to influence patient behavior
by enhancing their self-management power
with BYOhD technologies and a comprehensive
platform that integrates BYOhD data and applies
it across gamification mechanics analytics
and multiple channels to engage and support
members’ health improvement efforts.
Cognizant’s comprehensive solution enables your
• Gather a wealth of medical data previously
unavailable to most payer organizations from
your participating members. Our platform
supports a wide array of home and remote
medical and monitoring devices as well as
mobile apps so patients may use the devices
of their choice.
• Improve medical adherence and health literacy
with our gamification engine and game
mechanics that increase patient engagement
with daily health tips, videos, challenges,
real-time feedback with a virtual coach and
• Identify members at high risk for disease pro-
gression or costly hospital admissions/read-
missions. Our platform’s powerful analytics
identify patients with poor medical adherence,
abnormal readings and not meeting personal
• Offer appropriate, personalized interven-
tions to patients. Our platform supports live
and virtual coaching via multiple channels,
including mobile, web portals, telehealth, and
phone. It also offers trigger-driven automatic
alerts and virtual coaching, such as sending
texts or calling diabetes patients when a
blood sugar reading is low and messaging well
patients with tips and articles relevant to their
An explosion of self-monitoring tools and social and mobile apps are radically reshaping how individual consumers
manage their health and interact with the healthcare system. Healthcare organizations able to embrace this trend
will improve processes and reduce costs while providing better care.
Leverage newer tools to
increase patient self
• Devices & sensors.
• Mobile applications
• Data aggregators.
• Health data integration.
Change patient behavior to
help them manage their health
• Educate patients to manage
. their disease state.
• Help them adhere to medication
• Leverage family & social.
connections to motivate change.
Provide proactive and real
time support & intervention
• Review health data.
• Intervene and help the
patients to stay on track.
• Engage the patient
• Provide support and feedback.
Meeting the triple aim
• Patient education leads to
• Self management leads to
lower healthcare costs.
• Meaningful and targeted
health plan interventions
lead to a better experience.
Cognizant’s Chronic and Wellness Member Engagement Solution
solutions overview 3
Chronic and Wellness Engagement
Situation: A nationally known health plan estab-
lished a connected health pilot to directly engage
members with chronic conditions to improve their
medical adherence, health literacy and satisfac-
tion. The objective was to offer a strongly custom-
er-centric program that would engage patients
on a daily basis.
Key Challenges: The client was in the early
stages of shifting to consumer-centric processes
and support and needed to manage how new
workflows relating to daily patient engagement
would integrate with or supplant existing
processes. It had no internal expertise or
computing platforms to support using games
mechanics, analytics and multiple channels to
connect with patients.
Cognizant’s Solution: We combined our
consulting, solutions and implementation abilities
to first deliver a complete strategy and roadmap
for realizing the client’s consumer-centric
business and IT vision. Then Cognizant developed
and implemented the pilot program, collecting
data and providing analytics insights to help the
client proactively identify and engage higher risk
patients. Game mechanics, self monitoring and
virtual coaching helped the client offer members
a new channel to learn and take control of their
condition with value added services for better self
monitoring and health management, creating a
foundation for reducing medical costs.
Our Chronic and Wellness Engagement solution enables healthcare organizations to shift chronic management
from the hospital/provider office to the member’s home. Data is collected from a variety of member self manage-
ment devices. Powerful analytics turn this rich BYOhD data into actionable insights, including the identification of
at-risk patients. The engagement engine leverages gamification mechanics to help drive and reward improvements
in health behaviors, and live and virtual coaching reaches patients via the channels they choose to provide timely,
personalized, effective interventions.
BYOhD: Integrate patient data
via wireless glucometer,
asthma tracker, heart monitor,
blood pressure monitor, etc.
Member engagement via
smartphone, portals, tablets, live
and virtual coaching reaches
patients through the channels
gamification mechanics to
help drive and reward
improvements in health
behaviors andmincrease user
Analytics: Generate powerful
analytics to manage the program
and turn rich BYOhD data into
actionable insights, including the
identification of at-risk patients.
• Patient Education
• Medical Adherence
• Virtual Coach
• Reward Store
Cognizant Chronic & Wellness Engagement
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process out-
sourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in
Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry
and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50
delivery centers worldwide and approximately 171,400 employees as of December 31, 2013, Cognizant is a member of
the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing
and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.
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Phone: +1 201 801 0233
Fax: +1 201 801 0243
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Phone: +44 (0) 20 7297 7600
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