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Coaching & CounselingSkills Workshop
Course Introduction:
What will you learn?
Target Audience:Line ManagersBusiness ManagersBusiness ownersMembers of the Human Resource TeamIndividuals with people management responsibilities
Addressing Poor Performance, Resolving Con�ict, addressing Employee grievance, dealing with di�cult employees, supporting employees during periods of personal di�culty are situations where e�ective Coaching and Counseling can deliver superior results.One the other hand Management initiatives like Career Management, Training and Development, Performance Management and working in Teams require People Managers to exhibit e�ective Coaching skills.
Counseling skills remain among core skills that Professionals need to have in order to resolve a multitude of Employee problems… interpersonal Con�ict, de-motivation, Career issues, absen-teeism and other problems a�ecting employee behavior and performance in the workplace. Participants will learn about the nature of Counseling and Coaching, conducting meaningful Counseling and Coaching sessions to address Employee issues and using Active Listening and Feedback techniques to help employees to arrive at solutions to their problems.Coaching is an essential mechanism for developing potential in people and helping them to achieve highest levels of performance in any area of personal and professional life. E�ective coaching helps people to achieve Life and Career goals and show superior performance.
For Registration & Details: [email protected] | [email protected] Rehman 0345-2694109 | 03008261193 | 021-36066977
Workshop Outline:
Ayesha AsadCourse Facilitor:
Ayesha Asad is a Senior HR Professional, Lecturer and trainer in HR. She holds an MBA from the University of Leicester UK. She also holds International Professional Certi�cations GPHR and HRMP from Human Resource Certi�cation Institute in USA. Ayesha has headed the HR function in the UAE, Qatar, Pakistan and Afghani-stan at Alcatel-Lucent, world’s leading Telecom Vendor. She has in-depth experi-ence in the areas of Compensation and Bene�ts, Performance Management, Learning and Development, Career Development and Talent management & Succession planning. Ayesha has received recognition for her successful contribu-tion to Career Development at Alcatel-Lucent Pakistan, her leading role in devel-
oping the Rewards harmonization plan for GCC countries for the merger between Alcatel and Lucent as well as for her overall commitment to driving HR strategically while balancing employee interests and business imperatives. Ayesha has trained Professionals seeking to enhance their skill as HR practitioners. She has also taught management students at leading institutions in Pakistan such as NUST Business School, International Islamic University, Islamabad and University of Management and Technology, Lahore.
Session 1:
Session 2:
Session 3:
Session 4:
Counseling vs. Coaching Characteristics of an E�ective CounselorCharacteristics of an E�ective Coach
Learning Outcomes:Participants will learn about the di�erence between Counseling and Coaching as well as the competencies needed for Counseling and Coaching.
• Identifying the underlying Problem• Using Active Listening • Providing meaningful Feedback Participants will learn to recognize the underlying causes of problems and issues. They will learn to help employees to discuss their issues and arrive at workable solutions by using Active Listen-ing techniques and providing meaningful feedback.
When is Counseling appropriate?When is Coaching appropriate?Conducting the Coaching session
Learning Outcomes:Participants will learn to analyze when Counseling is appropriate and when Coaching is the pre-ferred intervention. They will learn how to conduct an e�ective Coaching session
Conducting the Counseling session Handling Disciplinary action
Learning Outcomes:Participants will learn best practices for conducting e�ective Counseling sessions. They will also learn how to manage the situation when Disciplinary Action becomes necessary
Date & Venue26 November 2015 Royal Palm Golf Club Lahore19 November 2015 Movenpick Hotel Karachi
Timing9:00 to 5:00
Workshop InvestmentPKR 15,000/-
