CMS’ CROWNWeb Application

Note: Computer speakers or headphones are necessary to listen to streaming audio.

July 30, 2015

With CROWNWeb Outreach, Communication, and Training

Welcome Back Outreach, Communication, and Training

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Audio for this event is available via INTERNET STREAMING. - No telephone line is required.

Computer speakers or headphones are necessary to listen to streaming audio.

NOTE: A limited number of phone lines are available if you are experiencing poor audio quality – send us a chat message!

Streaming Audio

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Step 2

Step 1

Location of Audio Controls

Audio from computer speakers breaking up? Audio suddenly stop?

• Click Pause button

• Wait 5 seconds

• Click Play button

Troubleshooting Audio

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Example of Two Connections to Same Event

• Hear a bad echo on the call?

• Echo is usually caused by multiple connections to a single event.

• Close all but one browser/tab and the echo will clear up.

Troubleshooting Echo

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Note: Some questions may require additional research. Unanswered questions may be submitted to CRAFT@projectcrownweb.org.

Type questions in the “Chat with Presenter” section, located in the bottom-left corner of your screen.

Submitting Questions

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Note: Computer speakers or headphones are necessary to listen to streaming audio. Limited telephone lines are available for users who cannot stream. Send a chat message.

Janis Grady, RHIT, CPHQ

Contract Officer’s Representative (COR)

CROWNWeb Outreach, Communication, and Training (OCT) Contract

Centers for Medicare & Medicaid Services

Today’s Host

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Oniel Delva, BA, CTT+ Communications Manager

Oniel Delva is the Communications Manager for the CROWNWeb Outreach, Communication, and Training (OCT) team. Since joining the CROWNWeb team in October 2008, he has spearheaded the development of CROWNWeb educational events and materials, and published more than 33 CROWNWeb articles in a numerous national magazines and journals—of which he successfully published 3 cover stories.

Michael Seckman, CTT+ Training Manager

Michael Seckman is the Training Manager for the CROWNWeb Outreach, Communication, and Training (OCT) team. Mr. Seckman has led the development of CROWNWeb online training modules, online help systems, and quick start guides since December 2007. Additionally, in his role, Mr. Seckman oversees the deployment of instructor-led webinar and video training efforts.

Today’s Presenters

7/30/2015 O 8 Reminder: Limited dial-in lines are available for those who need listen via phone – Send a chat message.

Al Meltzer Project Manager

Al Meltzer is the Project Manager for the CROWNWeb Outreach, Communication, and Training (OCT) team. In his role, he oversees the management of all CROWNWeb outreach and training efforts. Mr. Meltzer has managed many large efforts including two CMS IDIQs and tasks within these contracts, as well as contracts with AHRQ, ASPR, CDC, HRSA and DoD/HA.

Jack Savage Task Lead - Web Designer

Jack Savage is the Web Designer for the CROWNWeb Outreach, Communication, and Training (OCT) team. In his role, Mr. Savage will manage the webhosting. He has participated in the development of websites on contracts QRS has held with ASPR, HRSA and OS and has employed cloud computing for over five years moving complex, resource intensive applications to the cloud.

Today’s Presenters Cont.

Latest News and Reminders

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• Clinical data submission applies to all Collection Types:

Hemodialysis

Peritoneal Dialysis

Vascular Access

• Clinical data submission apples to all submission methods:

CROWNWeb Single User Interface

Electronic Data Interchange (EDI) / Batch

NRAA - Health Information Exchange (HIE)

Clinical Month

• May 2015

Date of Closure for Clinical Submissions

• July 31, 2015

• 11:59 p.m. ET

Clinical Submission Reminder

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CROWNWeb-REMIS Update

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ESRD QIP Timeline

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• The QualityNet Help Desk provides support for CMS’ QualityNet systems.

• The QualityNet Help Desk is currently fielding QIP questions regarding, such as:

Registration How To

Assistance with obtaining Role and Scope

How to run a report within QIP

How to Submit a Clarification Question as a POC (Point of Contact)

If the community would like to know more about why they received a certain Score, they are to submit a Clarification Question within the QIP 1.0.0 System.

QualityNet Help Desk Update

Introducing QRS

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Who is QRS?

Quality Resource Systems, Inc. is a woman-owned small business established in 1989. The firm has supported agencies of HHS including AHRQ, ASPR, CDC, CMS, HRSA, and OS/Office on Women's Health. QRS has developed and maintains websites on our in-house servers, and for one agency received authorization to host the site as a .gov address.

QRS will conduct the monthly interactive CROWNWeb and QIP training sessions, respond to user questions, and develop web-based tools aimed at enhancing user experiences. QRS makes extensive use of cloud computing, placing resource intensive applications in the cloud for enhanced user access and response.

QRS Overview

CROWNWeb Communication

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Oversees all CROWNWeb communication and training efforts

Develops educational materials that help simplify data reporting requirements

Collaborates with other CROWNWeb support teams to communicate CROWNWeb requirements

CROWNWeb Outreach, Communication, and Training (OCT):

CROWNWeb Outreach

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CROWNWeb Presentations

CROWNWeb Newsletters

My CROWNWeb Website

CROWNWeb Articles

• CROWNWeb OCT has and will continue to support users’ needs through various communication outlets:

CROWNWeb OCT Support

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• Accessible via the MyCROWNWeb.org website.

• Automatically funnels questions to the proper group.

CROWNWeb Help Portal

• CRAFT@MyCROWNWeb.org

• Questions submitted directly to CROWNWeb OCT team.

• Questions typically answered within 2 business days.

CRAFT Email Account

• Users may continue to communicate with CROWNWeb OCT via:

Communication Channels

CROWNWeb Training

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• Users can access context sensitive help topics via the CROWNWeb system.

Context Sensitive Help

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• Users will continue to have access to all CROWNWeb training resources available via www.MyCROWNWeb.org.

MyCROWNWeb.org Website

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• Twenty-three self-paced courses available

• Courses can be accessed 24/7 from any computer/Internet connection

• Updated to cover all the CROWNWeb tasks in CROWNWeb

• Include demonstration videos, FAQs, and quizzes

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Online Tutorials

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CROWNWeb Online Help Searchable, online assistance for

all CROWNWeb tasks

Quick Start Guides Basic step-by-step instructions on all

CROWNWeb tasks, broken out by user role

Quick Start and Online Help

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CROWNWeb Training Videos

Walk you through the tasks within CROWNWeb

CROWNWeb Videos

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Training Resources List

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• August 2015 CROWNWeb New User Training is available!

• Register for Day 1 and Day 2. (August 11th and 12th)

• Training covers manual data entry in CROWNWeb.

Register for New User Training

Look at Things to Come

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• CROWNWeb OCT to support QIP 1.0 System training and QIP communications.

• CROWNWeb OCT will continue to improve user communication and training with goal to implement efforts, such as:

CROWNWeb FOCUSed trainings (Short, feature-specific trainings)

Audible, self-paced training modules

Virtual classroom

Things to Come

Final Comments and Wrap-Up

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Final Comments

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Questions

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CMS Community WebEx:

Topic: TBD

Date: August 27, 2015

Time: 2pm-3pm ET

Our Next Session

7/30/2015

HHSM-500-2015-00511G

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For Further Information… Help Me Form: http://help.mycrownweb.org/

QualityNet Help Desk: 1-866-288-8912

Website: http://www.mycrownweb.org

Thank You