ONLINE GRIEVANCESREDRESSAL SYSTEM

26.05.2016 (DCs - Ambala Division)

CM WINDOW

HARYANA

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RECEIPT WISE As on: 2016-05-22

Deputy Commissioner Total Receipt OverdueOverdue from 3

MonthsATR Sent Clarification

Kaithal 2692 163 68 229 26

Kurukshetra 2329 201 132 52 43

Yamuna Nagar 2301 60 27 283 16

Ambala 2143 236 127 96 55

Panchkula 648 66 33 13 24

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OVER-DUE WISE

Deputy Commissioner

Total Receipt OverdueOverdue from 3

Months% Wise Overdue

As on 22.5.16

Ambala 2143 236 127 11

Kurukshetra 2329 201 132 9

Kaithal 2692 163 68 6

Panchkula 648 66 33 10

Yamuna Nagar 2301 60 27 3

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Clarification Sought

Deputy Commissioner Total Receipt ATR Sent Clarification Total ATR% Wise Clarification

As on 22.5.16

Panchkula 648 13 24 37 65

Kurukshetra 2329 52 43 95 45

Ambala 2143 96 55 151 36

Kaithal 2692 229 26 255 10

Yamuna Nagar 2301 283 16 299 5

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PENDING FOR MARKING

Deputy Commissioner Marking pending

Yamuna Nagar 12

Ambala 5

Kaithal 4

Kurukshetra 1

Panchkula 0

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GRIEVANCES REGISTERED IN 2014

Organisation Name Total

Deputy Commissioner Kaithal 2

Deputy Commissioner Panchkula 1

Deputy Commissioner Kurukshetra 1

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GRIEVANCES REGISTERED IN 2015

Deputy Commissioner Total

Ambala 47

Kurukshetra 40

Kaithal 38

Yamuna Nagar 12

Panchkula 11

Brief

On the qualitative defects in the ATRs beingreceived from different departments.

Now that majority of the ATRs are being receivedwithin the stipulated time frame, anotherproblem regarding qualitative aspect of theaction taken is a cause of concerned. By seeingthe various reports being submitted the defectsin the ATR received can be categorized (eventhough not exhaustively) into nine categoriesbriefed.

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CATEGORIES OF DEFECTS IN ATR’S RECEIVED

• Disposal on Interim reply. • Incomplete and vague replies.• Disposed off citing non availability of record or persons

or officers or complainant or the delinquent.• Non joining of the complainant• No action even then disposed off.• Wrong attachments / incorrect details or attachments /

Absence of attachments mentioned to or referred to in the reply.

• Delinquent found guilty yet no action.• Overdue without any reason.• Enquiry marked to the same official against whom the

complaint was made.

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106467/2015Matter of compensation. In reply SDMhas specifically stated that matter ispending with Dc concerned still DC isseeking clarifications from SDM,

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Embezzlement in MANREGA.

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Complaint ofpoor sanitationno progressmade till date.

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Failed to get a police help till date.

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2629/2014 KaithalReport is not legible complaint againstsarpanch. No substantive progress.Pending since dec 2014. 10 replieswere sent all where interim in nature.

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A patch of 300 meters was leftwhilst construction of road. Till datenobody have undertaken it.

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Pending without any reason.

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Pending without anyreason. Jan 2015

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Not even undertaken.

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18289/2015BDPO is directing the DC to get encroachmentremoved. At least 15 times clarification wassought by DDPO from the BDPO still no action.

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Kurukshetra 80563/2015No demarcation till date. Pending since july 2015. Atleast DDPO has written 5 letters to the concerned tehsildar. Most of the case marked to tehsildar pehowa are pending,

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Not even undertaken.

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Complaint of sewerage hole.Pending since jan 2015 noteven undertaken by anyone.

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Undertaken after a year. Pending since Feb 2015

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00469/2014 PKLReport suggests that forgery have beencommitted but till date no action.

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Notice was issued in April 2015. But tilldate failed to get the police help.

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Complaint of pruning of treesnobody is ready to address it. HUDAstates it relates to ULB and ULBreturnes it averting it relates toHUDA. Now same marked to ULB.

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Complaint against a Kanoongo pending since nov 2015.

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40445/2015 Yamuna NagarSatisfaction report was sent butthe name of the complaint andthe person who signed on thereport are different. Matter ofencroachment at somedharamshala.

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74042/2015 NO police help till date.

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59966/2015Matter dispose of onthis report.

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Some Other Numbers and Pending list of some PPT

District Grievance No.

Ambala 2015/44475, 2015/87103, 2015/77228

Kaithal 2015/105971, 2015/107600, 2015/101095, 2015/02921

Kurukshetra 2015/77958, 2015/73214, 2014/03454, 2015/90183, 2015/02146, 2015/02544, 2015/09281, 2015/10605,2015/18289, 2015/20599, 2015/22587, 2015/33309, 2015/35762

Yamunanagar 2015/94969, 2015/68041, 2015/66732, 2015/96124, 2015/10989

Panchkula 2014/01111, 2015/27341

Thanks

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