CM WINDOW HARYANA · C.M. Greivance Cell 6 Cases Received At CM Sectt. Total Receipt Overdue In 10 Days Pending for Marking In-Action Disposed ATR Sent Clari ficat ion Chief Secretary

ONLINE GRIEVANCESREDRESSAL SYSTEM

CM WINDOW

HARYANA

C.M. Greivance Cell 2


Sr. Name of Department Report received Report is up to the Mark

1. Chief Secretary Office

2. Agriculture Yes Yes

3. Animal Husbandry and Dairying

4. Archaeology & Museums

5. Cooperation Yes Yes

6. Development & Panchayats

7. Electronics & information Tech. Yes Only FC Level,

8. Environment

9. Excise & Taxation Yes No

10. Finance and Planning Yes Incomplete – ESA, Treasury

11. Fisheries

12. Food & Supplies Yes Yes

13. Forests and wild life Yes Yes

14. Health Yes NHM

Administrative Secretaries Hierarchy Regarding as on 3.572015


15. Higher Education Yes Yes

16. Home Yes Civil Defence

17. Housing

18. Industrial Training Yes Yes

19. Industries & Commerce Yes Khadi Board,

20. Information Public Relations

21. Irrigation Yes Yes

22. Labour and Employment Yes No Subjects

23. Medical Education and Research

24. Mines and Geology Yes No Incomplete

25. Power Yes CEI, HVPNL

26. Printing and Stationary

27. Public Health Engineering

28. PWD B and R Yes Yes

29. Renewable Energy

30 Revenue and Disaster Management


31. School Education Yes Yes

32. Science and Technology

33. Social Justice and Empowerment Yes Yes

34. Sports and Youth Affairs

35. Technical Education Yes Yes NO User ids for some

36. Administrative Reforms

37. Tourism

38. Town and Country Planning and

HUDA

Yes Yes Directorate, HUDA

39. Transport and Civil Aviation Yes Yes

40. Urban Local Body

41. Welfare of SC and BC Yes Yes

42. Woman and Child Development Yes No Incomplete

43. Law and Legislative Yes Yes

44. Election

45. Director General of Police Yes No

46. State Election Commission


Cases Received At CM Sectt.

Total Receipt

Overdue In 10 Days

Pending for

Marking

In-Action Disposed ATR Sent Clarification

Chief Secretary Office 189 78 7 21 94 28 46 7

Administrative Secretary Agriculture

590 78 33 58 161 105 266 14

Administrative Secretary Animal Husbandry and Dairying

197 3 4 0 51 29 117 4

Administrative Secretary Archaeology and Museum

8 3 0 4 1 0 3 0

Administrative Secretary Cooperation

565 13 25 2 147 106 310 11

Administrative Secretary Development and Panchayats

7527 1030 212 12 2368 759 4388 136

Administrative Secretary Electronics and IT

8 0 0 3 0 1 4 0

Administrative Secretary Environment

89 11 1 0 31 7 51 0

Administrative Secretary Excise and Taxation

357 148 15 88 161 19 89 2

Administrative Secretary Finance and Planning

102 2 0 1 30 24 47 0

http://cmharyanacell.nic.in/office/monitordesk_arch.php































































Cases Received At CM Sectt. Total Receipt Overdue In 10 Days Pending Marking

In-Action Disposed ATR Sent Clarificati

on

Administrative Secretary Irrigation

1183 109 75 5 387 205 586 48

Administrative Secretary Labour and Employment

468 6 2 4 76 81 307 2

Administrative Secretary Medical Education & Research

155 3 5 23 16 5 111 2

Administrative Secretary Mines and Geology

91 54 5 21 60 6 4 2

Administrative Secretary Power Department

3533 426 160 5 1152 797 1579 37

Administrative Secretary Printing and stationary

11 3 1 0 5 3 3 0

Administrative Secretary Public Health Engineering

1687 450 60 24 769 278 616 14

Administrative Secretary PWD B and R and Architecture

656 21 20 1 126 163 366 12

Administrative Secretary Renewable Energy Sources

9 6 1 9 0 0 0 0

Administrative Secretary Revenue & DIsaster Management

3465 787 171 3 1701 448 1313 46





































































Total Receipt

Overdue In 10 Days

Pending for

Marking


Administrative Secretary School Education

3568 997 102 33 1576 600 1359 47

Administrative Secretary Science and Technology

3 0 0 2 0 0 1 0

Administrative Secretary Social Justice and Empowerments

1350 64 29 36 287 287 740 41

Administrative Secretary Sports and Youth Affairs

129 0 0 1 4 27 97 0

Administrative Secretary Technical Education

239 0 5 3 32 143 61 1

Administrative Secretary to Govt of Haryana and Admn reforms

5 5 0 5 0 0 0 0

Administrative Secretary Tourism

40 1 0 0 5 12 23 0

Administrative Secretary Town and Country planning HUDA and Urban estate

2073 387 53 16 729 369 959 91

Administrative Secretary Transport and Civil aviation

902 21 124 0 268 192 442 110

Administrative Secretary Urban local Bodies

2517 505 89 1 973 290 1253 33



























































Total Receipt

Overdue In 10 Days

Pending for

Marking


Administrative Secretary Welfare of Scheduled Castes and Backward Classes

118 13 1 0 32 25 61 2

Administrative Secretary Women and Child Welfare

361 31 10 3 103 29 226 7

Admin Sec Law and legislative department

1 0 0 0 0 1 0 0

Chief Electoral officer and Commissioner and Administrative Sec. Elections

86 2 0 0 3 13 70 0

Director Census Operations 1 0 0 1 0 0 0 0

Director General of Police 14000 127 117 59 2075 3116 8750 72

Haryana public service commission

16 0 2 5 0 4 7 0

Haryana Staff Selection Commission

77 3 1 0 7 14 56 1

Legal Serv. and Advi. Comm. 2 1 0 2 0 0 0 0

Secretary Rajya Sainik Board 7 3 0 1 2 1 3 0

State Election Commission Haryana

11 4 0 7 4 0 0 0
























































Total Receipt

Overdue In 10 Days

Pending for

Marking


Administrative Secretary School Education

3568 997 102 33 1576 600 1359 47

Administrative Secretary Science and Technology

3 0 0 2 0 0 1 0

Administrative Secretary Social Justice and Empowerments

1350 64 29 36 287 287 740 41

Administrative Secretary Sports and Youth Affairs

129 0 0 1 4 27 97 0

Administrative Secretary Technical Education

239 0 5 3 32 143 61 1

Administrative Secretary to Govt of Haryana and Admn reforms

5 5 0 5 0 0 0 0

Administrative Secretary Tourism

40 1 0 0 5 12 23 0

Administrative Secretary Town and Country planning HUDA and Urban estate

2073 387 53 16 729 369 959 91

Administrative Secretary Transport and Civil aviation

902 21 124 0 268 192 442 110

Administrative Secretary Urban local Bodies

2517 505 89 1 973 290 1253 33

























































Brief

On the qualitative defects in the ATRs beingreceived from different departments.

Now that majority of the ATRs are being receivedwithin the stipulated time frame, anotherproblem regarding qualitative aspect of theaction taken is a cause of concerned. By seeingthe various reports being submitted the defectsin the ATR received can be categorized (eventhough not exhaustively) into nine categoriesbriefed.

11C.M. Greivance Cell

CATEGORIES OF DEFECTS IN ATR’S RECEIVED

• Disposal on Interim reply. • Incomplete and vague replies.• Disposed off citing non availability of record or persons

or officers or complainant or the delinquent.• Non joining of the complainant• No action even then disposed off.• Wrong attachments / incorrect details or attachments /

Absence of attachments mentioned to or referred to in the reply.

• Delinquent found guilty yet no action.• Overdue without any reason.• Enquiry marked to the same official against whom the

complaint was made.


Disposal on Interim reply

• A large number of interim reports are beingreceived sometimes only seeking more time.But thereafter no further action is taken onsuch grievances and the grievance is locallydisposed off.



KURUKSHETRA02649/2015





Incomplete and vague replies

• Reports submitted fail to communicateanything about the action taken.

• Incomplete reports are being sent & thegrievance is shown as disposed off locally.

• ALL SUCH GRIEVANCES ARE BEING SENT BACK byus and are causing unnecessary delay in finaldisposal of the grievance.



00594/02014Bhiwani


00598/2015Kurukshetra



02448/2015Fatehabad

Corruption matter.


Disposed off citing non availability of record or persons or officers or applicant or the delinquent

• ATR - That the official against whom thegrievance was filed could not be found?

• Applicant not contacted.

• It is been reported that the official who wassupposed to dispose off the grievance is eitherbusy or not available. All such areas are beingsent back.




2880/2015Mahindergarh



10172/2015Gurgaon


10434/2015Sirsa

Non joining of the applicant

• Any ATR wherein the applicant has not even beingcontacted.

• The standing instructions are to contact theapplicant even in those cases where the redressalof the grievance is not possible or is not feasible

• This has caused multiplicity of grievances.

• It is, necessary to contact the applicant irrespectiveof the fate or nature of the grievance.







No action even then disposed off

• Many action taken reports are beingforwarded by the department without doingany action.

• All such grievances are being referred back.








09957/2015

Wrong attachments / incorrect details or attachments / Absence of attachments mentioned to or referred to in the reply

• Disposed off as per the attachment whereasno attachment is attached.

• At times the attachment is of some othergrievance.

• Wrong grievance number is mentioned on theattachment.

• The facts in the attachment are not connectedwith the grievance at all.




Attachment of complaint no.03428/2014


Delinquent found guilty yet no action

• Report held the delinquent guilty. But still noaction taken against.

• Matter got compromised and the complainantdon’t want to peruse.(Why no action).





23878/2015

JIND

Enquiry marked to the same official against whom the grievance was made

• Grievances marked to the official againstwhom the grievance was being made.

• Already discussed in the previous meetings.

• Such action/mistake in fact raises the seriousquestion mark of the entire system and shouldbe curtailed at the earliest to ensure faith inthe system.




Overdue without any reason

• All the grievances should be disposed offideally within the stipulated time of 30 days

• In compelling circumstances extension of thetime should be sought in advance.

• This is the most prevalent practice.







Points to Remember

1.RTI applications/appeals not to be uploaded.

2.Transfer notes not to be uploaded.

3.Demand for job not to be uploaded.


GUIDELINES TO BE FOLLOWED BY THE NODAL OFFICERS

WHILE ENTERTAINING THE GRIEVANCES

• Matter should not be disposed offlocally on interim replies.

• Hand written ATRs/interim repliesshould not be uploaded on the portal.

• All official communications/letterswhich have been mentioned in theATRs/interim replies be annexed whileuploading.


GUIDELINES TO BE FOLLOWED BY THE NODAL OFFICERS WHILE ENTERTAINING THE GRIEVANCES

• Abstain using abbreviations/initialism inthe ATRs/interim replies or if they haveused in the ATRs/interim replies then itshould be properly explained in thereport/replies itself.

• Any ATR/interim reply containing morethan 50 words be sent in the form ofreport not as comments.




• Any grievances which have been wronglybeen forwarded to any department be sentback to source within 7 days. In case thegrievance is not sent back within 7 days itwill be presumed that the grievancepertains to that particular department towhom it has been marked and the same hasto be redress by that departmentaccordingly.



• In case of complaints whereinallegations are levelled against anyspecific official, such complaints shouldideally be enquired into by an officeratleast two ranks senior to thedelinquent.




• No Data Entry Operator shall refuse toentertain any complaint in theeventuality of such matters coming tolight wherein the complaints againstany specific official is deliberatelyrefused to be entertained by any DataEntry Operator or Nodal Officer, sternaction shall be taken against him.



• No RTI application or appeal of RTI orsuch quasi judicial matters be uploadedon the portal.

• In case of not practicable of non feasible onthe redressal on the grievances the directionsissued vide letter No. CMGRC/5GC/2015,(copy enclosed be complied with strictly


Thanks


Documents

CM WINDOW HARYANA · C.M. Greivance Cell 6 Cases Received At CM Sectt. Total Receipt Overdue In 10 Days Pending for Marking In-Action Disposed ATR Sent Clari ficat ion Chief Secretary