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NEWS UPDATE www.resort-solutions.co.uk
winter 2013
Once again we hope you are all well and have enjoyed your holidays at Playa Flores this year.
Your committee together with Resort Solutions and the team on-site have all been working together to try to obtain some financial security for Club Playa Flores. Most of you know that balancing the books is of paramount importance. The Club has been presented with a number of opportunities since CLC World Resorts & Hotels acquired Resort Solutions at the beginning of the year. Not just in the expertise and resources that have been
offered but in financial terms as well. CLC World have demonstrated their support by offering to take ownership of a significant number of weeks of our inventory, for which they will pay the maintenance fees and which will underwrite our budget for 2014. CLC World’s approach to the hospitality industry has had an immense impact on resorts all over the world. They are a very professional and highly experienced company within all aspects of the timeshare business. If you are approached by anyone from their sales and marketing
team, we as a committee have endorsed CLC World with a marketing contract. I must add that anyone who has already converted to Aroma Spice need not worry, their agreements are still valid. If CLC World contact you they have options that could cater for a wide range of existing and new owners. It is that time of the year for the annual maintenance fees and unfortunately, even with the considerable support of CLC World, we need to increase fees by 5%. This is partly due to a change in exchange rates so this is unavoidable. I would like to express our gratitude to Maria and her team at the resort. Maria has managed to keep the resort looking well-kept and maintained on the very tight budget we have set for her. Thank you Maria. We have taken a decision not to run the golf tournament in 2014; primarily this was because so few people registered interest but also the expense of putting the tournament on could be used for a better purpose. Wishing you all the best for 2014Yours sincerely
Doug HarringtonChairman
New menu at the onsite restaurantChe, the new tenant of the Playa Flores bar, has put together a great value bar menu for owners to enjoy.
From a traditional British breakfast at just €4.50 to a wide range of lunchtime snacks from €2.50, and daily specials, this is a great opportunity to get out of the kitchen and let someone else take the catering strain.
Next year’s Annual General Meeting for Club Playa Flores will take place on Thursday 3rd July, 2014.
It will be held at Harborough Town Football Club in Market Harborough, Leicestershire.
Further information will be forwarded to all members closer to the date.
Annual General Meeting 2014
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Club Playa Flores
Chairman’s messageHello to all owners
At the beginning of the summer your committee gave CLC world sales staff permission to visit the site. therefore, during your next visit there is a possibility you may be approached by CLC world sales staff. they will invite you to visit and enjoy the facilities of their resorts in Fuengirola and to take a sales presentation. there are no permanent CLC world sales staff present on site so please be assured that you will not be disturbed if this is your wish.
Site update
The summer period has been busy as usual and the atmosphere on the resort has been positive and cheery. It has been a pleasure to see an increasing number of owners once again choose to spend their summer holiday at the Club. Your Chairman has visited Playa Flores twice to see how things were going at the Club first hand.
Che has been very busy in the resort’s bar during the summer despite a growing number of owners using the kitchen facilities in the apartments to prepare the own meals.
However those owners that have been using the bar have given some great feedback about the choice and quality of the food and the service offered in general. Che has an extensive menu and there is something there to satisfy all customers’ tastes.
In previous years there has been a successful golf tournament held amongst Playa Flores owners and friends. Disappointingly there will be no tournament in 2014 due to the lack of interest registered with RSL.
For many owners this was the opportunity to take an extra winter break at Playa Flores; however this does not have to change. RSL have put in place some very good rental offers for owners to visit the Club during the winter months. I hope that you will take advantage of the significantly cheaper flights and enjoy an extra week at the Club.
I am very pleased to inform all members that the Club has once again been awarded the Resort Hospitality Award by RCI for 2013. This award is based on the high ratings given by RCI guests with regards to the check-in/out and hospitality services. I would like to thank all the staff for their hard work and effort, as well as Resort Solutions for their contribution in obtaining these fantastic results.
I look forward to seeing you all in very near future.
María Ángeles
Knowing your ownership optionsBecoming a timeshare owner at a resort Solutions (rSL) managed resort was just the beginning of your exciting holiday future. Yet there is so much more available as Brad revell, rSL managing director, explains.
“When I speak with owners at AGMs and on my regular resort visits, I am often struck by how many return to their own resort for holidays year after year.
Of course, familiarity is very important. After so many visits, they know every aspect - from the on-site team to their fellow owners who also return each year. And of course, the resorts are great!
But there are other features of timeshare ownership that you
may have forgotten, or are not aware of, so here are just some of the options available to you.
Timeshare exchange servicesThe opportunity to exchange your timeshare week for another at one of thousands of resorts around the world has always been an exciting feature of timeshare ownership.
Timeshare exchange has been available for over 40 years and is
still one of the best ways to enjoy new and exciting destinations – safe in the knowledge that your holiday accommodation will be of a high standard and in a great location.
Today, timeshare exchange is available not only in traditional holiday destinations throughout Europe and the U.S. but also in new locations in China, India, Thailand and South America.
As a timeshare owner at an RSL managed resort you can
use the exchange services of RCI (RCI.com), the world’s largest timeshare exchange provider, or Dial An Exchange (Dialanexchange.com) which is growing in popularity every year.
These companies not only offer timeshare exchange but also rentals, bonus weeks, extra holidays and even cruise holidays so if you have let your membership lapse, it might be a good time to find out what is now available.
Resort Solutions exchangeOver the years, your holiday requirements will have changed. Summer holiday or half-term weeks are no longer essential and you might prefer quieter periods.
If you still want to visit your resort but are interested in holidaying at a different time of year, you can through Resort Solutions.
For a great value fee of just £50 per transaction, you can exchange your week for another at your own resort in the same apartment type, subject to availability.
And if you would like to exchange your ownership on a permanent basis, this is also possible.
If you own week 31, for example, but would prefer to holiday in week 23 every year, or if you own a two-bedroom but now just need a one-bedroom, RSL has made it possible, subject to availability.
There are some costs associated with this service and RSL charges from just £70 to cover the administration costs involved with transferring the ownership. However, this is a great opportunity to update your ownership to suit your holiday needs today.
So if you fancy a change of location, want to try somewhere new, need to holiday at a different
time of year or celebrate a special occasion with that once in a lifetime holiday, then it is a good time to look into the exchange opportunities available to you.
RentalsIf you can’t travel to your week next year and exchange is not a suitable option, have you thought about renting out your week?
Resort Solutions offers a rental service to owners and - while there is no guarantee of success – if successful you will receive a refund of any rental income achieved less a small commission to cover RSL’s costs.
This also means that if you’d like to enjoy an extra holiday at any of the 12 RSL managed resorts you can take advantage of some great rental opportunities.
All the apartments and lodges offer comfortable self-catering accommodation, a range of on-site facilities and are close to local amenities.
We regularly send out rental offers via email. To make sure you don’t miss out, it’s important that you keep RSL up-to-date with your current email address – just contact the office with your details.
Adding to your ownershipIf you are interested in adding another week to your ownership, then you can either speak with the on-site manager during your next visit or contact Resort Solutions directly on: 01858 431 160.
Alternatively, why not find out what our partner CLC World Resorts & Hotels has to offer?
CLC World is a highly respected industry leader in Europe, established since 1984 and with award-winning resorts in popular holiday destinations providing ‘home from home’ comforts, a choice of bars and restaurants as well as live entertainment.
The company offers a range of flexible and exciting holiday and property-based products.”
to find out more you can contact CLC world directly on 0800 009 6070 or visit their website for further information: www.clcworld.com
Budget airline Norwegian announces new Gatwick routes
The Nordic carrier has launched 12 routes out of Gatwick to destinations in southern Europe and the Adriatic. It has based three aircraft at the airport, allowing for faster turn-around times and more frequent services.
Direct flight options will include regular services to Lanzarote, Malaga and the Portuguese sunspot of Faro, in the Algarve. There is also a service into Nice for the sun - or access to the ski slopes during the winter months.
These new routes give even more choice to
owners looking for great value flights to their resort destinations.
In June this year, Norwegian was voted Europe’s best low-cost carrier of the year by the renowned Skytrax World Airline Awards, the most prestigious accolade in the airline industry.
Over 200 airlines are reviewed in the survey with passengers judging everything from the experience during check-in, boarding, seat comfort, to cleanliness in the cabin, food, drink, entertainment and service.
norwegian airlines is taking on the low-cost flight giants in the battle to ferry British tourists to holiday destinations in the Canary islands and across the Mediterranean
Flying days from London Gatwick
Malaga Tuesday, Thursday & Sunday
Alicante Tuesday, Thursday & Saturday
LanzaroteFridays & Mondays
Faro
Saturdays
NiceFridays & Mondays
For more details visit www.norwegian.com
Playa FloresExclusive Owner Offer
terms & Conditions Apply: Offer is subject to availability. Advertised price is based on weeks 1-12 in a one bedroom apartment. Prices do not include flights or travel insurance.
Call 01858 431160 or email: [email protected]
extend your holiday! rent one week and receive the second consecutive week free!
From £196 per apartmentThroughout December to March inclusive.
To check availability and book contact Resort Solutions today! Quote: Playa14
How to pay your invoice
Resort Solutions can assist owners in paying their maintenance fees by spreading their payments by using direct debit. There is a small administration fee of 5 per cent taken in the first instalment for every year you elect to pay by this method. Simply return the
completed direct debit mandate enclosed with your newsletter.
Once the direct debit is in place, you will not need to worry about your maintenance fees again. Your completed mandate will be carried over from one year to the next so there is no need
to cancel and renew at the end of the year. You will be notified of your annual maintenance fee as usual in December.
Don’t forget that during this busy period you can also pay your fees 24/7 on-line by visiting www.resort-solutions.co.uk
On the reverse side of your invoice you will find all the options available to make your maintenance fee payment. it is essential that you quote your contract number(s) as a reference with every transaction made.
Keep in touchCommunication with fellow owners is one of the most important roles undertaken by your committee and management company. to do this efficiently and cost effectively, it is clear that email is the best option. So, if you have an email address (or have recently changed your email address) please include this on the enclosed Member information Update form.
while you will still receive all your resort documentation by post, having your email address on file makes it easier for us to contact you quickly if required.
There’s a whole new
of holidays just waiting for you...WORLD
RSL and CLC WORLD working together to offer you more and better holiday opportunities
www.clcworld.com
amazing value offerssuperb choice of worldwide resortstravel services and extras
Bonus free* weekWe have a free week of accommodation in a range of destinations abroad – Spain, Tenerife or Turkey, or a short luxury break in the UK, with your name on it – you pay only £49 booking fee for your accommodation.There’s more, book before 31/3/2014 and receive a free £50 voucher to spend on resort!
A CLC World of holiday opportunitiesOur long established success is built on the quality of our resorts, many of which are award winning, the breadth of facilities we offer and the hotel-style services that complete the experience.
As an RSL owner, we are delighted to invite you to sample our wonderful world of holidays with a free week* at a CLC World resort.
Your Bonus Week is an unbeatable, unrepeatable means to learn about CLC World - the company, our resorts and our innovative products. And it is your special chance to enjoy a holiday with us, with no charge for accommodation.
To book your Bonus Week call freephone 0800 009 6070*Booking fee of £49. Terms and conditions apply. Subject to availability.
With CLC World, you not only get a great choice of resorts – but also quality. Your only difficulty might be deciding which one to visit! With my family I’ve enjoyed fabulous holidays at CLC World resorts in southern Spain, Tenerife, Turkey, United Sates… and closer to home in Cornwall, UK.
Wherever you choose to go, I’m sure like me you’ll want to return to a CLC World resort again and again.
BONUS WEEK OFFER TERMS & CONDITIONSThis offer is subject to availability and must be taken before 31st March 2014. A booking fee of £49 will be taken at the time of booking. Based on 2 people sharing a studio, up to 4 people sharing a one bedroom apartment or up to 6 people sharing a two bedroom apartment. This offer is available exclusively to RSL resort owners that are travelling with their partners. All couples must be prepared to attend together a Holiday Ownership presentation during which they are under no obligation to purchase. However, should you not adhere to any of the above, you will be required to pay up to a maximum of £250 to subsidise accommodation costs. This offer is not available to CLC World members. This offer is not transferable and is valid for one visit only to CLC World Resorts & Hotels. The Booking Fee is non-refundable.Guests will be staying in fully furnished accommodation and will have use of all CLC World facilities. Travel, food and insurance not included.A refundable security deposit may be requested upon arrival. This can be paid in cash or by credit card imprint. All date changes are subject to availability and may be subject to an administration charge. Guests are advised to take out Travel Insurance. Please contact us for assistance.Data is held by CLC World in accordance with our privacy policy, as summarised in the Terms & Conditions; (available at http://www.clcworld.com/privacy.)All the information that you supply will be held by CLC World or its authorised partners and agents to help us with the supply of services indicated and for research, marketing and promotional analysis purposes. Disclosure to other companies may have to be made in order to provide the services requested. In addition, your details may be shared with carefully selected companies who may contact you with information on products or services that may be of interest. If you do not wish to be contacted in this way please write to CLC World Resorts & Hotels, Athene House, 86 The Broadway, London, NW7 3TD. Telephone and other communications may be recorded or monitored for the purpose of staff training and quality control. Promoted by Club La Costa (UK) Plc, Registered Office: Hallswelle House, 1 Hallswelle Road, London, NW11 0DH. Registered in England Nº: 3123199. © 2013 CLC World Resorts & Hotels, All rights reserved.
Discover the difference that distinguishes a CLC World holiday. A difference endorsed by TV presenter and journalist Jennie Bond.
we’ll get you there!
Call Freephone 0800 009 6688
Call Freephone 0800 009 6688
Cruising. It’s a moving feast.
ABTA No.J8067
When you take your hard earned holidaysCLC World Travel is all you need for competitive
flight prices, fabulous cruises, hotels, holiday car hire, travel insurance, even airport parking
and theme park tickets. What’s more we guarantee a service that is second to none!
By offering our customers a fully independent service, we endeavour to find you the most suitable travel
options, as well as offering you impartial advice from our team of experienced travel advisors. We are members
of ABTA and hold our own ATOL licence, assuring you of financial security, quality and dependability.
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Flights · Cruises · Hotels · Car hire · Travel insurance Theme parks · Airport services
Specialist advice is available. Call 0800 009 6688 (from UK)
or +34 952 66 99 87 10.00-20.00 Monday to Friday, and 10.00-17.00 Saturday.
Detailed information is available. Call 0800 009 6699 (from UK)
or +34 952 66 99 65 10.00-19.00 Monday to Friday.
or +34 952 66 99 73 We are open (Spanish time)
10.00 to 20.00 Monday to Friday,
and 10.00 to 17.00 Saturday.
We’ll get you there!
Cruises
Hotels
Ambassador Holidays Ltd T/A CLC World Travel is a full retail member of ABTA Ltd with membership number J8067. This means you have the benefit of ABTA’s assistance and Code of Conduct. Many of the travel arrangements that we sell are protected in case of the financial failure of the travel company. Please ask us about the protection that applies to your booking. Please go to www.abta.co.uk to check whether a company is a member of ABTA and for a copy of the Guide to ABTA’s Scheme of Financial Protection. Any Flight inclusive Holidays or Flight Only or Flight Plus bookings departing from the UK are financially protected by ATOL. Ambassador Holidays Ltd is registered with the Civil Aviation Authority and holds ATOL licence number 5944. We also act as agents to fully licensed ATOL holders. Protection extends primarily to customers who book and pay in the United Kingdom. Please note, due to licence restrictions, flights and certain airport extras can only be offered by CLC World Travel to members departing from the UK. Ambassador Holidays Ltd is a wholly owned subsidiary of Club La Costa (UK) Plc.
