23
Introduction Welcome, thank you so much for taking time out of your busy schedule to be here tonight! My name is ________________, and it is my pleasure to introduce you or re-introduce you to the Mary Kay skin care and glamour line. I hope you’ve come tonight in need of some fun, because my #1 goal in being here with _____(hostess )____ is to help you fall in love with these products and this amazing company just as much as I am! Thank your Hostess Describe your hostess plan here: (if you are using the company hostess plan its described here if your’s is different the change your description) For hosting tonight (hostess) will receive a % of her sales tonight in free products, a customized color look while you are all doing your 5 minute quick looks, and if at least 2 of you decide to share your mineral makeover with at least 2 girlfriends, she will also receive this gift for free! I have set a goal for myself to treat 30 women to a customized facial this month, so each of you is helping me out probably more than you know. So “Thank you!” Let me just quickly tell you what we’re going to do tonight. 1. I will tell you a little bit about MK the business and why I decided to become a consultant 2. We will do our facials and a quick 5 minute makeup look..who here is busy? awesome! This look is for us all! 3. Then we’ll meet individually at the end so I can answer any questions you might have and help you pick a few things that might work best for you. This is the first of two appointments we’ll have together. Trying to teach you everything you would want to know about SC and glamour is just way too much, so today we’re going to focus on skin care, and we’ll do a 5 minute face and then set up a time to pamper you w a MINERAL makeover. At your mineral makeover, I’m going to teach you all the fun tips about color and application. If you are not color girls its okay we can focus on skin care supplements.

Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

  • Upload
    others

  • View
    0

  • Download
    0

Embed Size (px)

Citation preview

Page 1: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

Introduction

Welcome, thank you so much for taking time out of your busy schedule to be here tonight!  My name is ________________, and it is my pleasure to introduce you or re-introduce you to the Mary Kay skin care and glamour line.  I hope you’ve come tonight in need of some fun, because my #1 goal in being here with _____(hostess)____ is to help you fall in love with these products and this amazing company just as much as I am!  

Thank your Hostess• Describe your hostess plan here: (if you are using the company hostess plan its described here if your’s is different

the change your description)For hosting tonight (hostess) will receive a % of her sales tonight in free products, a customized color look while you are all doing your 5 minute quick looks, and if at least 2 of you decide to share your mineral makeover with at least 2 girlfriends, she will also receive this gift for free!

I have set a goal for myself to treat 30 women to a customized facial this month, so each of you is helping me out probably more than you know. So “Thank you!”

Let me just quickly tell you what we’re going to do tonight.1. I will tell you a little bit about MK the business and why I decided to become a consultant2. We will do our facials and a quick 5 minute makeup look..who here is busy? awesome! This look is for us all!3. Then we’ll meet individually at the end so I can answer any questions you might have and help you pick a few

things that might work best for you.

This is the first of two appointments we’ll have together. Trying to teach you everything you would want to know about SC and glamour is just way too much, so today we’re going to focus on skin care, and we’ll do a 5 minute face and then set up a time to pamper you w a MINERAL makeover.  

At your mineral makeover, I’m going to teach you all the fun tips about color and application.  If you are not color girls its okay we can focus on skin care supplements.  

Introductions:1. What we do for a living2. How you know the hostess & 1 sugary sweet thing about her. 3. One thing we would like to learn tonight

Page 2: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

(Romance the PCP gift (or any small gift) to pass around each time mineral makeover is mentioned)

Page 3: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

Open Your Book to the 1st Page:

Mary Kay Ash was a visionary leader. She founded her Company on the Golden Rule and emphasized the importance of giving back to others. That’s why Mary Kay is changing the lives of women and children around the world every day.”

She said, “My priorities have always been God first, family second and career third.”

Fortune Magazine recognized the company as one of the 100 best companies to work for in America and also named Mary Kay Inc one of the 10 best companies for women.

We are a 50 year old American company headquartered in Dallas, Texas and currently are in 35 countries worldwide.

We have a “Pink Doing Green” program and are proud to say we have zero landfill in our plants. In addition, we have the Mary Kay Foundation that supports the fight against domestic violence and cancers that affect women.

As a MK Independent Beauty Consultant, I am a small business owner. So when you purchase from me, you are helping support a local, small business which is backed by a global company.

The company’s mission statement is not based on sales or marketing. Our company’s mission is simply to enrich women’s lives. Whether that’s through sharing our amazing products to help them take the time to pamper themselves that they deserve or sharing this one of a kind opportunity to possibly change their lives & the lives of their family is up to each woman.

Page 4: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

I want you to think about your current position. I’m going to ask you 3 questions. You do not have to answer them out loud, just think about your answers:

1 – Do you presently have all the flexibility in the world? If you need to go out of town right now to visit a sick relative, could you go without a second thought?

2 – Are people constantly praising you for a job well done? Without you they couldn’t be who they are?

3 – Are you paid what you’re worth? If you gave it your all for the next 5 years, could you change your financial situation?

Two minute I Story:

I began my Mary Kay business in...

I started because...

I love it because...

(Remember to add the words -FUN, FINANCIAL, FLEXIBLE and Proven FORMULA to speak to each personality style)

“Mary Kay Ash said that at every class there is a new Beauty Consultant. And we’re also looking for talent scouts! I offer a $50 in free product for anyone you refer to me who becomes a qualified Consultant. Write your REFERRALS on the back of the Profile Card for a shopping spree!”

Create a Vision Board for this page

Page 5: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

Be 100% Confident Not only do we have a great company and great products but we have a great guarantee!!

Now, how many of you prefer to try a product before you buy it?  Doesn’t that make sense to you?

Have you ever taken something home from the cosmetic counter in the department store and it was

wrong color; too oily; too dry. How many have a cosmetic graveyard at home (nodding your head and raising your hand)?  That drawer of buying mistakes? That will never happen because you

can try before you buy. I’m going to teach you step to step how to use it and then we can get together

again in a week or two to make sure everything you are using is right for you! If we don’t get your

foundation color right…we can exchange it…Mary Kay is unconditionally guaranteed. You will never

be stuck with something in Mary Kay that you don’t love.

Feel free to call me and we’ll exchange it or give your $ back, whichever you prefer. It does not hurt me because this company works with integrity and wants both the customers and consultants to be happy. The company will replace it for me & I don’t even pay shipping! I want you all to raise your right hand & repeat after me, “I promise …I will NEVER…put Mary Kay products …in my cosmetic graveyard!” *BIG Smile*

Page 6: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

Go ahead and turn to pages 4 & 5 in your beauty book and I want you to read about skin and what is happening with it in your age bracket and then the one you’ll be heading into next! Any scary realizations? (: Tell me something you learned!)My job is to help your skin look its best, no matter what your age! Just remember that it’s always easier to prevent than it is to repair!Ready to get started with some products?

Oil Free Eye Makeup RemoverPut oil-free eye make up remover on one cotton pad.The first product we’ll use is one of our best-selling products, oil-free eye make up remover. Anyone currently use this product? What do you love about it? It removes all eye make up, even waterproof mascara easily and it also conditions eyelashes. It’s safe for contact lens wearers, and leaves no greasy residue.

Page 7: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

First of all, it’s important to use a premium product, customized for your skin care needs.  Can you guess what is NOT a premium skin care product—4-letter word beginning with ‘s’?  That’s right...soap. Soap belongs in one place on your body—and that’s under your arms!Secondly, it’s important to use all the same brand of skin care. Mixing and matching is like waging ingredient warfare on your face. Think of it like this. If you were going to bake a cake for a very special occasion, would you take out 5 different recipes and choose one ingredient from each one to put into your cake? If you did, what would happen? (wait for answers) You would have absolutely no idea of the end result, right? But that’s what we do with our face! We use a cleanser from one brand, a moisturizer from another and a freshener from yet another. And then we wonder why we are not happy with the result!  I will be following up with you to make sure you LOVE everything you have. Do you know that should you ever return a product to me, Mary Kay will replace it and it never comes out of my pocket, so you never have to worry about feeling guilty for hurting my feelings or my business! Isn’t that GREAT?  OK, let’s get serious about your skin. Who knows what the 5 most important parts of a skin care routine are?(Cleanse, exfoliate, tone, moisturize, protect).  

*Before we begin, I just want to tell you that is always important to be gentle with your facial skin. You have 1 face to last your whole life! Use an upward, outward motion on your cheeks and downward motion on your nose. Today – we are going to neglect your

Page 8: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

forehead. We want you to have skin that has used skin care and skin that hasn’t so you can compare the difference. At home, you would wash your forehead.

Now, let’s turn to pages 6 & 7 in your beauty book How many steps are there for ageless skin?

The first one is cleansing. You want to cleanse your skin morning and night, every day! 

• We have 2 different formulas to match your skin type: combo/oily or normal/dryIf you FAIL TO CLEANSE, it’s a CRIME!(LOL) In the morning it’s a misdemeanor, but at night, it’s a FELONY! And, I have heard that if you don’t wash your face at night, your skin ages 14 days. Now, I have absolutely no idea if that’s correct, but it’s what I‘ve heard, and the truth is, your skin does age more rapidly when you don’t wash it before bed. So do not to use your pillowcase as a washcloth it doesn't work well.

(While they are cleansing—read the following paragraph about the Cleanser)You know, it’s also very important to exfoliate regularly. How many of you sit down twice a week for 10-15 minutes with a mask of your face? Why is it that we do not exfoliate regularly? (they will usually say time) Exactly, so Mary Kay has put the exfoliater right into your cleanser! Hence the name, TIMEWISE (because it saves you TIME) 3 in 1, because your cleanser, exfoliator and freshener are all in the cleanser! Cool, huh? And it even comes in a bar for those of you who prefer. After using it for a week or so, if you think you want or need a different formula cleanser, I’ll be happy to switch it out when we have your mineral makeover *pass around the gift. (MOVE TO MICRODERMABRASION HERE IF YOU HAVE IT.)So you have just completed 3 of the 5 steps to healthy, ageless skin. (easy button if you have it.)

Mary Kay has the answer to the war on aging. It’s called Day Solution and Night Solution.  These 2 products make a world of difference.  (Hold the products while you are talking about them to romance them) 

The Day Solution has an SPF of 35, which protects your skin from damaging UV rays while botanical extracts relax expression lines like laugh lines & forehead lines.  This is a FULL SPECTRUM SPF which means it protects against UVB AND UVA rays.. (burn & age)

Go ahead and apply that to your face. This is your daytime protector.  

Page 9: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

The Night Solution supplies a highly effective blend of vitamins—see the little beads? There are three colors and those are 3 vitamins, Vitamins A, C, and E.  

Now notice that you can’t see the beads on your tray and that is because as the serum comes out the beads break so you get fresh doses of vitamins EVERY single time you use it!!  It also it full of peptides and botanicals.  

The ingredients, over time, will reduce the appearance of fine lines and wrinkles and is your nighttime corrector. 

Now, go ahead and apply the Night Solution on one elbow. In 5 minutes, we will compare elbows to see what you feel.  OK, next you apply your Moisturizer morning and night.  There are 2 formulas one for Normal/Dry and Combination/Oily.  If you think you need more hydration, we will add it at your mineral makeover. 

*if time permits you can demo on back of hand or ½ the face.

How many of you have heard of microdermabrasion?

Options: Great! Can anyone explain what it is? OR You’ve heard of it, but aren’t quite sure what it does for you?

This is a special treat that you allow yourself twice a week.

Microdermabrasion removes all of the dead skin cells from your face. Now, the 3-n-1 cleanser removes some of the dead skin cells that dull the skin, but it’s a gentle exfoliation that you can do morning & night. Microdermabrasion is a deeper exfoliation that actually removes the top layer of skin to speed up your skin’s regeneration – reducing wrinkles.Think of 3-n-1 Cleanser as vacuuming your carpets & MDA as deep steam-cleaning your carpets. So…you only use it 2x a week.The first step is the Refine step. Our MDA has the same aluminum oxide crystals found at a Dermatologist’s office. The only difference is they use a machine on your face & you use your

Page 10: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

hands. Use a lot of water with this first step. Be sure to rinse off all of the crystals. Remember: avoid your forehead.

The 2nd step is the Replenish step. It’s the pink puddle on your tray. This step is fresh vitamins & nutrients for that new layer of skin you’ve just revealed. If you use MDA in the daytime, you’ll want to be sure to wear sunscreen! Don’t want to burn that new layer of skin!

Speaking of sunscreen…let’s turn back to pages 6&7.

Firming Eye Cream. Let’s finish our skin care regimen with Timewise Firming Eye Cream. Does anyone know why you need a product specifically designed for the skin around your eyes?The skin under the eye is very thin and delicate with very few oil glands. Thus resulting in the signs of aging quicker than any other area on our face. The power of collagen enhancing peptides build and restore. While the soothing botanical extracts and brightening agents result in a more even skin tone.Does anyone know which finger we use when working around the eyes? The ring finger! Why? It’s the weakest finger on your hand.

Page 11: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

Go ahead and stipple this product with your ring finger under your eye and out in the area where we start to see crow’s feet.

May want to briefly talk about other eye creams.

Before we move on, go ahead and turn to pages 8 & 9 in your beauty book. Timewise Miracle Set is not our only skin care line.On page 8, you can see our TimeWise Repair Volu-Firm Set. This set delivers the benefits that target the advanced signs of aging.On page 9 you see our Botanical Effects skin care products, which are great for anyone who isn’t quite ready for age-fighting products or for anyone with very sensitive skin. You can see also see our Clear Proof Acne Solutions Set for those with persistent or occasional acne breakouts.

Page 12: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

Skinvigorate Cleansing Brush to power up your skin care!!If you feel like you could use the benefits of one of these lines, we can discuss that at our individual consultation at the end and you could try those products at your Mineral makeover too!

Sometimes people ask me whats the difference between all the lines and I like to compare it to bras :) Whats the first bra you wear? *A training bra thats right! And how much support does the training bra give? Not a whole lot right but it gets us in the habit of wearing one. Thats kind of like our botanicals line bc there isn’t age fighting benefits but it gets you in the habit of using products and its also made for those of us with overly sensitive skin. The next kind of bra is a sports bra and what does that do? *It supports us and keeps us in place ;) Thats the miracle set! It prevents from future damage and also helps fight fine line and wrinkles. The next bra is the sexy push up bra. And thats our Repair Set. This line lifts, supports, firms. It does it all baby! So it just depends on what kind of support you are looking for ;)

Turn to Page 10 and 11

Okay, now let’s talk about foundation products!

Foundation Primer.

Before any kind of foundation, everyone needs a great foundation primer. Go ahead and take your fingers and smooth your primer on your face – remember…we are neglecting the forehead. (as they are applying, go over the benefits below) I always tease that this is like my spackel :)

· Perfects skin while it enhances foundation benefits and extends wear.· Oil absorbing and light diffusing for skin perfecting benefits· Broad spectrum spf 15· Reduces appearance of pores, fine lines, wrinkles and other skin imperfections.

Page 13: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

Finally, you must protect your skin every day by using foundation—every single day! This is the product that protects your skin from the environment. Think of it this way, if you are driving through town and you see two houses side by side, both 25 years old. One is painted and one is not. Which one looks better?  Exactly, because the paint protects the wood from the environment. Think of your foundation the same way. 

We have 6 different types of foundation and a color that matches every woman’s skin...so there IS one that is right for you!   Flip through the foundation pictures and quickly talk about each one. End with the one that you will be using at the party)

Today, were going to be trying our _________________. You’ll love how your skin feels when you use it!  I LOVE this foundation because it is SO light on your face, you can’t even tell you have anything on.You can always use your fingertips, a sponge, or a foundation brush to apply, today we’re going to use _____________.  If you find that it is too light or dark or you need a different undertone, make a note on the back of your profile card, and I’ll be happy to change it during your private consultation.  I also think you sometimes have to wear a foundation for a few days in all different lights to be sure its right for you.) If needed, we can always switch it out at your mineral makeover.OK now go ahead and apply your foundation. Michaela’s Tip for foundation application:Liquid: start in the middle of your face and work out bc you want the least amount of product to be on the outerpart of your face. Also the brush adds greater coverage when you stipple it in the areas that need more coverage ex a pimple or age spot.

Page 14: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

Mineral: place a little bit on the brush, light layers give better coverage than one thick one. Tap the excess off of the brush and go in circular motions to give the coverage you desire. CC Cream: apply like you would a moisturizer and add more to areas that you want more coverage. This is my go to foundation for spring and summer, when I’m on the go and when I’m headed to the gym and just want a little something.

It’s now a good time to stop and just FEEL your face. How does your skin feel to the touch? Look in the mirror. Anyone notice any difference in how it looks or feels from one side to the other?

Referrals. (Have the referral sheets in this sleeve)We are going to take a quick break. Do you ladies know anyone that is overworked, under pampered and could use a little appreciation gift? This is what I call my “Gift of Friendship” offer! I love this program! How it works is you put down a woman you know is over worked, under pampered and could use a special gift and I’m going to gift them with a $10 gift certificate and a complimentary facial lesson. I text them and if they set up their special time with me then you get what in that box. You have 3 minutes to write down as many names and phone #s as you can of those women.If you write someone down, text them that your MK girl might be sending her a text bc you got her a gift. If she says omg I’m going to kill you for giving out my number then tell me and I’ll cross her off but women LOVE this. Nobody gets ‘just bc gifts” anymore and they feel special that you thought of them so! Ready, set, go?

Please turn to page 16 & 17

I want you to know that as your consultant, I’m here to help you with ALL of your skin issues. If you are concerned or have something you want to fix about your skin, just let

Page 15: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

me know when we meet individually and we can talk about what products would be most helpful for you.

Now let me tell you about your Mineral Makeover appointment!! (Go over what you will be doing at the next appointment. Show the brush set that the hostess will be using and can purchase at a special price. Show compacts as you are talking about them.) This is where you can also romance the selection of parties available.

Turn to page 18 & 19

Page 16: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

Let’s move on to our “fast & fabulous look”. While this isn’t going to be NEARLY enough color if you’re a glamour girl, it will get you home safely! And if you don’t normally wear a lot of color, no worries – this is very minimal! I would love to do color with all of you now, but we’d be here all night! Come to an upcoming color event OR we’ll do your color look when you are the hostess at your own party just like we are going to do here with our awesome hostess, ________________!!At this point, you can be instructing your hostess with her look with the brushes. As you are doing the colors with her, refer the others to their colors and give the quick instructions below. Keep talking about THEIR mineral makeover and the “extras” that they get ie. eyeliner, lip liner, eye primer, etc. (whatever you use extra)

Cream Cheek Color.(Scrape a little in trays with spatula. Sheer Bliss for Ivory/beige skin. Cranberry for dark beige/bronze skin.)Take your finger and place a few dots of this color over your cheekbone from apple to hairline. You don’t need a lot. Then blend.Cream Eye Color.

Scrape a little in trays with spatula. (violet storm is a great color on most people) Take your finger and smooth this color all over your eye lid, from your lash line up to just above the crease. You only need a little.Mascara.You can use either ultimate or lash love mascara.

Now finish the look with the lip gloss (and lipstick with the hostess)OK it is compliment time!!!!!! Tell me how your skin feels and what you like best about your makeover. Share compliments, too.

Clean up table a bit and get the Set Sheets out that you use.

Page 17: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

Please turn to Page 20 & 21So here is a quick summary of all the great products we used today! Our TW Miracle Set + the Microdermabrasion and the TW Firming Eye Cream! Mary Kay’s Ultimate in Skin Care Set!

Did everyone have fun today? Super!Before I meet with you individually, I’d like to show you some of our “spectacular sets” so that you know how to get the best deal on your product purchases today.Sets Sheet(Table Close )You know, people always ask me 3 questions:

1. How does this come?

2. When can I get it? and

3. How much does it cost?

So, let me answer those 3 questions for you. But first, let me assure you, that there is absolutely no obligation to purchase. However, if you’re LOVING the way your face feels, I can tell you about our different sets and the best deals. Would that be alright with you?” I just handed you a product sheet that shows you all of your options.This part of the presentation, you need to BE a bit louder and MORE CONFIDENT than you were for your entire presentation. CONFIDENCE SELLS!

You can use whatever closing sheet you prefer.

Page 18: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

Last but not least, I'm going to have you flip over your profile card and write the numbers 1-4 somewhere on the back!1.What do you want to learn at your 2nd appointment?2.At that appointment, would you like to have an individual appointment or share it with friends to

get your products at a discount or even FREE?3. If $ were no object, what would you take home with you today?4.As for the Mary Kay Opportunity…write Yes, OK No for the one that best fits you:

YES – I would like to take home some info about the MK business. You have piqued my interest & I would like to learn more.OK – Not really interested in MK for me, but I am willing to help you with your training!NO – Not interested in the business or helping me out.

Okay, great! Now it's time for our individual consultations. Let’s thank our incredible hostess!! She will be getting the refreshments and I will be meeting each of you.Does anyone need to get going right away? Great! Just bring your packet and pen with you, and I’ll have you come with me to meet first!

Page 19: Cloud Object Storage | Store & Retrieve Data Anywhere ...€¦  · Web viewSoap belongs in one place on your body—and that’s under your arms! Secondly, it’s important to use

Individual CloseTake her profile card and sales ticket.

1. So, did you have fun tonight? :)

2. Do you love how your skin feels?

3. Review her profile answers together.

Fill out sales ticket & fill order.If purchasing skin care, set up a time in the next few days to check in with her on her products.For your mineral makeover I see that you wanted to do ______ look! Thats awesome! What works better for you a weeknight or weekend? (schedule her)Set up date and time! Now remember I was telling you this month I’m in a challenge to facial 30 women this month? If you share your mineral makeover with friends I’ll bring you a giftGive hostess packet. I see here you wrote down ____ for having a career convo with me so I can practice! THANK YOU SOO much I really appreciate it. Its only 20 - 30 minutes. Ok great what works better for you (give another 2 options and book the appointment)