Signing of the license agreementL-R Jerry Allen of Kenyon and Stephen McKenna of airberlin

Client Newsletter

August 2013 Edition

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airberlin Selects Kenyon Response™

airberlin has announced that it has chosen Kenyon’s disaster management software system, Kenyon Response™, for the airline’s data management requirements. At the recent signing of the license agreement, Kenyon Vice President Jerry Allen explained, “we were delighted with airberlin’s decision. The Kenyon Response system is unique in its field. It will assist the airline in managing the complexity and volume of information associated with small and large scale incidents.”

For more information regarding the capabilities of Kenyon Response, please go tokenyoninternational.com/response or contactyour account executive via email at customercare@kenyoninternational.com.

Kenyon CEO Robert Jensen has taken part in a multi-national presentation at Interpol HQ. At the 24th Annual Meeting of the Interpol Standing Committee on Disaster Victim Identification, Robert discussed Kenyon’s involvement following the recent terrorist incident in In Amenas, Algeria. Together with law enforcement officers from Canada, Norway and the U.K., Robert encouraged continued international cooperation following a crisis. He cited the Algerian incident as an example of a successful exchange of information between public and private organizations. Kenyon coordinated its activities during this incident with several national authorities including Interpol.

Jensen at Interpol

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Client Newsletter

We are delighted to welcome the following companies who recently contracted with Kenyon for emergency response services:

Welcome New Kenyon Clients

Crisis Exercise for

Throughout 2013, Kenyon has continued its successful program of delivering complex and challenging emergency exercises. The most recent client to choose Kenyon is Carillion, a leading integrated support services company with a substantial portfolio of Public Private Partnership projects and extensive construction capabilities.

Kenyon designed and delivered an exercise for Carillion to test the company’s plan, organization and capacity to deal with a major industrial accident. The exercise was conducted with the Carillion senior team at its headquarters in Wolverhampton, U.K. Other Carillion offices in Manchester and Dubai were used as response cells during the exercise.

Kenyon was praised for a very realistic exposure to the emergency situation and the likely consequences for Carillion employees, involved 3rd parties and the reputation of the company. Advising on the exercise, Kenyon’s Vice President Jerry Allen concluded, “this was an interesting exercise and provided some unique organizational and communications challenges. Carillion should be congratulated for carrying out such a challenging exercise”.

Client Newsletter

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Kenyon Consultancy and Training

Kenyon consultants carry out training courses around the globe, helping companies ensure that their emergency response and crisis planning is up to date and staff are comfortable with their roles and responsibilities. Gavin Solomon, Consultancy Manager, has just completed a very successfulworkshop on the 12 principles of Crisis Management for Comair, a leading South African Aviation company which operates flights on behalf of British Airways and Kulula.com. The company now has over 700 departures a week to destinations that include Cape Town, Durban, Harare, Livingstone, Mauritius, Victoria Falls and Windhoek.

Speaking after the training in Johannesburg, Clive Turner, Comair’s Aviation Safety Manager, said, “I would like to extend our appreciation to Kenyon for re-energizing our executives. All participants found the sessions very informative. Our understanding is renewed and no doubt will be extremely beneficial to the ERP revision process going forward”.

Kenyon offers a full catalog of tailored training programs. For detailed training and consulting

information, visit kenyoninternational.com/training.html or

contact Gavin Solomon at solomong@kenyoninternational.com

The Kenyon U.K. office has a new staff member. Daniel Keeler is a graduate in International Relations from London Metropolitan University. He joins the Kenyon commercial team with specific responsibility for client account management in Europe. Speaking recently, Daniel said, “I am so pleased to have joined Kenyon. In the first week of the job I spent 2 days at a European aviation meeting and was so fortunate to meet several of Kenyon’s key clients so early into my job.”

Daniel is the first of three new employees for Kenyon. Two new employees recruited for the U.S. HQ in Houston will be announced in the next newsletter.

New Staff Member – Daniel Keeler

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Client Newsletter

The facilitators with the course participants

Kenyon has also participated in the 2Gether 4Safety seminar, organized by AviAssist Foundation, in Lusaka. A Presentation on Crisis Management was delivered by Tom Garner, Manager Commercial Services, pictured below.

Kenyon Crisis Communicators Hitthe Headlines

The Singapore Agency run by Kenyon CrisisCommunications Associate John Bailey has just scooped two prestigious industry prizes. In the Marketing Magazine Agency of the Year Awards, ICON International Communications collected the top prize of ‘Local Hero’ for best locally owned PR agency and a bronze award for the overall PR Agency of the Year.

Kenyon recently delivered an Emergency Response Training course in Lusaka, Zambia, attended by a number of aviation operators and airport officials. The participants came from around Africa and included the National Airports Authority of Zambia, Lusaka Airport, Proflight, Air Kenya, Coastal Aviation, Royal Charters and Emirates.

The course was organized by AviAssist Foundation and dealt with the 12 principles of aviation crisis management and the challenges that safety and emergency response managers should expect in the aftermath of an accident. Staff attending this course described it as a real ‘eye-opener’ of the need for efficient emergency response planning.

The course was run by Kenyon staff members Tom Garner, Manager Commercial Services, and Mazen Bekdash, Regional Manager Middle East and Africa.

Emergency Response Training with

Client Newsletter

August 2013 Edition

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Kenyon’s Crisis CommunicationsTeam Conference in U.K.

Kenyon’s Crisis Communications Team gathered from around the world at the company’s Bracknell offices for a two day conference. One of the items on the agenda was new challenges resulting from the changing pace of communications and the influence of digital and social media platforms.

Speaking at the meeting, Kenyon’s CEO Robert Jensen outlined Kenyon’s vision; the need for senior level communications advice and the importance of the communications training programs and consultancy that the company offers. He explained how the consultancy side of the business is growing rapidly as clients see the ability to communicate effectively in a crisis as an essential skill.

Kenyon’s Crisis Communications Team

ICON Managing Director John Bailey, has been an Associate Director of Kenyon since 2005. He has been deployed on several Kenyon incidents and supported our clients during these difficult times with specialist communications counsel. He has delivered Kenyon Crisis Communications training to hundreds of senior staff from over 60 different Kenyon-client companies.

Speaking after the awards ceremony, John commented, "these awards are particularly satisfying, because the shortlist comes from a survey of one thousand client-side marketing professionals in Singapore. Shortlisted agencies were then invited to make their case to the judging panel. This latest recognition comes after we were named Asia Pacific Specialist Consultancy of the Year in the 2012 Public Affairs Asia Gold Standard Awards in Hong Kong last December."

This award follows the news that another Kenyon Crisis Communications Associate Donald Steel has been named one of the U.K.'s most influential public relations practitioners in the PR Week Powerbook 2013. This year's prestigious guide lists the people the magazine believes are "driving, shaping and developing this vibrant industry". To be included you must be seen to be "a proven leader within their field".

Donald Steel joined the Kenyon team two years ago after 11 years as Chief Media Spokesman at the BBC. In addition to his work at Kenyon, he advises clients from a wide range of industries in the U.K. and across Europe, the Balkans, Dubai and Asia-Pacific. He was recently asked to advise the BBC following the sudden resignation of the Director-General George Entwistle in the wake of the Jimmy Savile abuse scandal.

The team’s work during the conference included the development of new crisis communications case studies. These will be added to Kenyon’s training library of material and used to support the enhanced understanding of our clients’ vital crisis communications skills.

While aviation has always taken a lead, clients in other sectors are becoming increasingly aware of the need for Emergency Response Planning and Crisis Communications as part of their preparedness work. Kenyon’s specialist team of Crisis Communications experts have a wide range of top level experience drawn from decades of real life work in communications and journalism and handling major crises.

Those attending were:

John BaileyLinden BirnsTom ChristidesJerry HendinKevin JohnstonBarbara KrachtNathalie LopezBen McCarthyDonald Steel

SingaporeSouth AfricaFinlandU.S.A.United KingdomSpainPortugalUnited KingdomUnited Kingdom

Americas +1 (281) 872 6074Europe +44 (0) 1344 316 650

Asia Pacific +61 (0) 2 9006 1090Middle East and Africa +961 (0) 1 964517

www.kenyoninternational.com

Client Newsletter

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