Client Config Tool (CCT) Client Config Tool (CCT) TrainingTraining

December 16 & 17, 2003December 16 & 17, 2003

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AgendaAgenda

Pinellas AcquisitionPinellas Acquisition Overview of CCTOverview of CCT Email to CustomerEmail to Customer TimelineTimeline DemoDemo FAQ’sFAQ’s

BackgroundBackground

Knology is acquiring approx. 9,200 customers Knology is acquiring approx. 9,200 customers from Verizon Online (VOL) in Pinellas county Dec. from Verizon Online (VOL) in Pinellas county Dec. 2003 (approx. 19,000 email accounts)2003 (approx. 19,000 email accounts)

Problem: Need to convert customer PC settings Problem: Need to convert customer PC settings with minimal calls to Teamdatawith minimal calls to Teamdata

Answer: Utilize a web-based Tool - CCT (Client Answer: Utilize a web-based Tool - CCT (Client Config Tool) to automatically change the settingsConfig Tool) to automatically change the settings

We have partnered with Adrenaline Technologies We have partnered with Adrenaline Technologies to deliver this secure tool (SSL & SSH)to deliver this secure tool (SSL & SSH)

Product ComparisonsProduct Comparisons Verizon Americast Product: 1Mb – 256k $44.95Verizon Americast Product: 1Mb – 256k $44.95

7 E-mails, 10Mb web-space7 E-mails, 10Mb web-space Day 1 Knology High Speed: 2Mb – 256k $44.95Day 1 Knology High Speed: 2Mb – 256k $44.95

7 E-mails, 10Mb web-space, content access7 E-mails, 10Mb web-space, content access Day 1 Knology Intronet: 256k – 64k $28.95Day 1 Knology Intronet: 256k – 64k $28.95

4 E-mails, no extra content access4 E-mails, no extra content access Competitor Brighthouse: 2Mb – 384k $44.95Competitor Brighthouse: 2Mb – 384k $44.95

4 ISP Choices: Roadrunner, Earthlink, 4 ISP Choices: Roadrunner, Earthlink,

AOL Broadband, Internet JunctionAOL Broadband, Internet Junction Competitor Verizon DSL: 1.5Mb – 256k $39.95Competitor Verizon DSL: 1.5Mb – 256k $39.95

The CCT Tool (What it does)The CCT Tool (What it does) Knology will send new Pinellas customers controlled Knology will send new Pinellas customers controlled

batches of emails batches of emails Emails will contain a link to run the configuration toolEmails will contain a link to run the configuration tool Verizon.net email accounts will be found and converted to Verizon.net email accounts will be found and converted to

knology.net accounts (only for those emails with USHA knology.net accounts (only for those emails with USHA account that is the same as “sent to” email address).account that is the same as “sent to” email address).

Customer will be prompted to reset password for Knology Customer will be prompted to reset password for Knology emailsemails

If home page is set to start.verizon.net change it will be If home page is set to start.verizon.net change it will be changed to changed to home.knology.nethome.knology.net (with no prompt), otherwise (with no prompt), otherwise the customer will be informed of the option to the customer will be informed of the option to automatically set the Knology home pageautomatically set the Knology home page

The CCT Tool (What it does - The CCT Tool (What it does - cont.)cont.)

If a VOL news server exists, a message will be displayed If a VOL news server exists, a message will be displayed telling customer they can subscribe to newsgroups at telling customer they can subscribe to newsgroups at news.knology.net (will not set automatically)news.knology.net (will not set automatically)

Emails will be forwarded from old Verizon account to new Emails will be forwarded from old Verizon account to new Knology account starting at close date.Knology account starting at close date.

Knology will delete the forwarded email for the customers Knology will delete the forwarded email for the customers until the customer completes the migration.until the customer completes the migration.

Once the customer’s migration is completed, a flag will be Once the customer’s migration is completed, a flag will be sent to NetOps to stop deleting the customer email. sent to NetOps to stop deleting the customer email. Customer is then considered “fully migrated to Knology”Customer is then considered “fully migrated to Knology”

Note:Note: Less than 50 email addresses are duplicates of Less than 50 email addresses are duplicates of knology.net email addresses and these will be handled as knology.net email addresses and these will be handled as ICB.ICB.

Major milestones and datesMajor milestones and datesEmail sent to first batch (50) of Email sent to first batch (50) of Pinellas customersPinellas customers

1/6/031/6/03

Email sent in daily batches of Email sent in daily batches of (TBD) to Pinellas customers(TBD) to Pinellas customersNote:Note: Daily update call between Teamdata, Daily update call between Teamdata, Product Mgmt, and Adrenaline.Product Mgmt, and Adrenaline.

Week of Week of 1/6/031/6/03

Monitor success rate and Monitor success rate and determine additional action plan determine additional action plan and subsequent batches until and subsequent batches until conversion complete. conversion complete.

TBDTBD

Conversion CompleteConversion Complete No later No later than than 2/28/032/28/03

Email to CustomerEmail to CustomerVerizon Online, an americast Verizon Online, an americast ®® affiliate company, has worked with Knology to simplify the affiliate company, has worked with Knology to simplify the process of switching your E-mail, webspace, and portal service to the Knology systems. You will process of switching your E-mail, webspace, and portal service to the Knology systems. You will be required to convert to a Knology email address (be required to convert to a Knology email address (username@knology.netusername@knology.net) by the simple ) by the simple process outlined below. Once you have completed the migration steps, please start notifiying process outlined below. Once you have completed the migration steps, please start notifiying your friends and family of your new Knology.net address so that they may start using it. As an your friends and family of your new Knology.net address so that they may start using it. As an added convenience, your Verizon E-mail will be forwarded to your new Knology account until added convenience, your Verizon E-mail will be forwarded to your new Knology account until February 1, 2004.February 1, 2004.

If you only access your email via webmail, or if you should encounter any problems, please call If you only access your email via webmail, or if you should encounter any problems, please call our Customer Service Center at 866.745.3685 (press Option 3) and ask for an Internet specialist our Customer Service Center at 866.745.3685 (press Option 3) and ask for an Internet specialist for assistance.for assistance.

Welcome to Knology! We are glad to have you with us.Welcome to Knology! We are glad to have you with us.

Sincerely,Sincerely,Knology Product ManagementKnology Product Management

Four easy steps to migrate your current Whirlwind Four easy steps to migrate your current Whirlwind ®® service to Knologyservice to Knology1.1. Click Click on the following link and follow the instructions.on the following link and follow the instructions.2.2. WriteWrite down your new passwords for each user address. down your new passwords for each user address.3.3. ShareShare your new Email address with friends and family. your new Email address with friends and family.4.4. EnjoyEnjoy the benefits of your new Knology Internet service! the benefits of your new Knology Internet service!

The CCT Tool (In action)The CCT Tool (In action)

The CCT Tool (In action)The CCT Tool (In action)

The CCT Tool (In action)The CCT Tool (In action)

The CCT Tool (In action)The CCT Tool (In action)

Access to Customer QueryAccess to Customer Query

https://secure.adrentech.com/https://secure.adrentech.com/pcconfigtool/statussearchreport.apcconfigtool/statussearchreport.aspxspx

The CCT Tool (Customer The CCT Tool (Customer Query)Query)

The CCT Tool (Summary)The CCT Tool (Summary)

Customer FAQ’sCustomer FAQ’sQ:Q: If I want to input my email account manually, what settings should I use?If I want to input my email account manually, what settings should I use?

A:A: Incoming Mail (POP3): pop3.knology.netIncoming Mail (POP3): pop3.knology.netOutgoing Mail (SMTP): smtp.knology.netOutgoing Mail (SMTP): smtp.knology.net

Q:Q: How do I access knology newsgroups?How do I access knology newsgroups?

A:A: news.knology.netnews.knology.net

Q:Q: Can I keep my VOL email account?Can I keep my VOL email account?

A: No, customers have to make the change by the end of February. Email A: No, customers have to make the change by the end of February. Email sent to VOL accounts will be forwarded for 60 days.sent to VOL accounts will be forwarded for 60 days.

Q:Q: Can I still access my VOL webmail after my email account is migrated?Can I still access my VOL webmail after my email account is migrated?

A:A: Yes, but it would be a good idea to tell everyone about your new Knology Yes, but it would be a good idea to tell everyone about your new Knology email address before the VOL service is discontinuedemail address before the VOL service is discontinued

EscalationsEscalations

For all issues please contact your TeamData For all issues please contact your TeamData supervisor. supervisor.

Supervisors can contact: Supervisors can contact:

Lynn Hall for Program Questions/IssuesLynn Hall for Program Questions/Issues

Geoff Cudd for CCT Questions/IssuesGeoff Cudd for CCT Questions/Issues