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PEEL MUNICIPAL SHOWCASE

Presented by: Mike Goldrup

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The BEST Survey

Since 2002 the Region of Peel has conducted its BEST (Building Employee Satisfaction) Survey yearly.

The survey ranges from 80-128 questions. With sections such as

My jobMy organizationCommunicationThe person I report toMy CareerFocus on Customers etc.

Every other year questions regarding staff health is included in the survey.

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Region of Peel Employee Engagement Model

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HR metrics - Evolution

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Further HR integration

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Example of Current State Comments

Division A

At the time of the BEST Survey (Jan 2011), the following were pressures/stresses happening within SSM:

Increase contract and temporary positions/ contracts not renewed - insecurity

Human Services Integration – uncertainty/changes (non-bargaining/bargaining)

Impact of Full Day Kindergarten on Child Care – system stabilization and planning

Lack of conference/training and networking opportunities – not equally distributed

New Affordable Housing Act – upcoming changes/uncertainty

Developing plan and ramping up of program to deliver on Housing Initiatives in the 2011 Budget

Division B

The division has undergone leadership changes over the last year. At time of the 2010 B.E.S.T. Survey, the leadership team had stabilized with key vacancies filled and the teams re-aligned.

Pressures continue within the teams related to clarity of priorities and the role within the organization. Work is continuing in this area.

Within the broader team, there have been some significant accomplishments that have supported a positive environment.

Your current state: how would you describe your division at the time the 2010 Survey is being completed? You may want to comment on stress, pressures, recognition etc.

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This Years Report

The 2010 Report will include:

Demographic information ties to relevant commentary.

Report findings with activities from template as provided by divisions

Average cost of training per employee with additional commentary comparing training $$ with information provided by sources such as HRPAO and the Conference Board.

Actual benefit expense comparison for Dental, Extended Health and Health Spending

EAP Counselling reports identifying the primary and subcategory reasons that people use the service

Examining the on-going relationship between health and engagement. Overall commitment and satisfaction both show a very high correlation with a person’s self-reported health.

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6976

45

6270

010

2030

4050

6070

80

90100

Commitment Job Satisfaction

Fair to Poor Health

Good Health

Excellent to VeryGood Health

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The Next Stage in our Evolution