Claire Price MAAT Villa 4, Street 31c, Mirdif, DUBAI, UAE - PO Box 454521 +971 (0)52 668 1372

mrsclaireprice@googlemail.com

I am an open minded and objective person with an analytical nature and a love of effective communication and team work which lends itself perfectly to Agile and scrum in software development and adoption of Agile best practices. I have 13 years’ experience supporting, testing and deploying software of the highest quality. I am outcome focused and committed to producing high quality products that enhance users experiences. I believe in accountability and ownership of workload and results. I am currently seeking a new challenge to use my skills and experience to enhance and lead a team focused on delivering excellent quality product within projected timeframes. I am a very quick learner and enjoy building relationships both internally and externally through listening and understanding individual and companies needs and requirements.

Employment History

CDK Global (Previously ADP DSI) Gulf Division SCRUM MASTER/QA ANALYSTAugust 2013 – To date

I relocated to the Middle East in 2013 as part of an R&D team tasked with bringing a largely UK orientated ERP System to the Middle East. Supporting the pilot on site and at the office to ensure quality and obtain successful market acceptance. Scrum master for the sprint team dedicated to developing a brand new bulk vehicle processing module designed for the Middle East but to be globally acceptable. I also act as the agile champion for the Middle East and am a member of CDKs Global Agility Guild with a view to promote and train in agile and ensure software development is undertaken in an agile way using scrum. I also act as the Middle East champion for any queries or training required on our currently used tools and methods.

Scrum Master Serving the development team by supporting them to complete the work in the necessary sprint

time and encouraging autonomy Working with the product owner to assist in refining and managing the backlog Guiding the team to ensure they are using best practices and getting the most out of the team Building trust amongst the team to help culture a blame free environment with the emphasis being

on problem solving and transparency amongst the team Removing any impediments in any way necessary Communicating with people outside of the sprint team in any capacity to ensure the team is left to

focus on the current work commitment. Coaching global team members in best practices

QA Analyst Prepare relevant data for testing of enhancements and defects. Create test scripts based on business requirements. Produce documentation required to release the software. Demo new development to stakeholders and customers at each release. Collaborate with stakeholders during the software development cycle to promote quality of the

product. Participate in Agile ceremonies Ensure all software released is tested and meets the quality gates in time for the code freeze. Plan and execute the release ready testing for monthly release and early adopters testing for

customers piloting new releases.

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ADP DSI UK Head Office- Automotive QA LEADJune 2011 – August 2013

I moved to the head office to take the opportunity of being QA Lead in development of the General Ledger on the latest version of the ERP system, by creating an accounting system that could be marketed globally and caters for Latin accounting which has now been established in Latin accounting countries. Supported Drive 1 and Rev 8 iterations by ensuring that developments and bug fixes were produced to the level required and tested. Produced release documentation and click scripts for regression testing along with providing familiarisation/handover training for new software to other associates, teams and customers where required. I also undertook on-site support for pilot testing projects or related off-site support as required.

ADP DSI – Commercial Division SENIOR ACCOUNTS SUPPORT CONSULTANT Feb 2004 – June 2011

This role required extensive Accounting and Trading knowledge. Main point of contact for customers with general accounting queries, system use queries, period end cover and reconciliation assistance. Determining if the system issue is set up, user knowledge or a defect and dealing with it accordingly taking into account their business practices and the internal SLA deadlines. Acting as out of hours cover for customers period and year ends to resolve any issues in system or accounting procedure. INCLUDE ASSISTANT ACCOUNTANTJANUARY 2002 – JANUARY 2003

Responsible for a region of Include; a division of Centre for British Teachers (CFBT). Assist the project managers with their budgets, funding applications, finance queries and petty cash. Produce monthly accounts for each project for both the project manager and the Financial Controller of Include. This role was time pressured and funding applications had to be correct and submitted in set time frames with all correct supporting documentation.

MICROLIGHTS CREDIT CONTROLLEROCTOBER 1998 – DECEMBER 2001

In this role I was the credit controller for a lighting manufacturer. Duties included processing credit applications, debt collection, ensuring the credit insurance policies were adhered to, monitoring/setting credit limits, producing monthly statements, bank reconciliations and instigation of debt collection procedures on bad debts.

BENNETTS INSURANCE ACCOUNTS ASSISTANTAPRIL 1993 – SEPTEMBER 1998

Responsible for a selection of insurers which involved making sure they received payment for the policies sold, less commission within specified time period. Investigation of any discrepancies between the branches the insurers figure. I also audited the branches with a view to reducing their liabilities and resolving any outstanding issues.

Systems Used

ADP/CDK Software all versions of Rev7 and K8JiraZephyrConfluenceMicrosoft Word/ExcelSageQuickbooksSunFourth ShiftJD Edwards

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Professional Qualifications

AAT - Diploma Pathway – attaining full membership to AAT in 2008

Institute of Credit Management – Certificate achieved 2005Modules included: Credit Management, Advanced Credit Management, Accounting, Business Environment, Business Law, Practical Credit Management, Credit Management Law, Legal Proceedings and Insolvency

In-house Training Courses Scrum Master Cultural awareness

Education & Qualifications

Newbury College September 1990 – July 1992

BTEC National Diploma in Leisure StudiesModules included:Leisure Studies, Travel and Tourism, Finance, German, Organisations in its Environment, People in Organisations, Marketing, Law, Advertising, Sport and Physical Education

Personal Details

I have a passion for new experiences; enjoy trying new things and visiting new places as often as we can as family. A large amount of my spare time is spent being an active Beaver Scout leader in Dubai, being able to plan and create exciting meetings where young boys can experience new things and learn life skills gives me great fulfilment. Weekends are enjoyed by spending time together as family and being with friends. Sporting wise I enjoy rugby, golf and swimming.

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