Civilsocietyneedsandexpectations:WhatdoesNGIdoforthepeople?

PoznanDevelopmentStrategy actualization process – sourceofknowledgeofaspirationsandexpectationsoftheresidents

• seriesof20workshops

• detailedinterviews

• publicconferences,debates,meetingsanddiscussions

• panelofexpertsandmentorsinvolvement

• electronicconsultations

• webside dedicatedtocitydevelopmentissuesandstrategicmanagementprocess

• over600representativesofkeycitydevelopmentspherestookpartintheprocessofPoznanStrategyactalization,representingbusiness,science,culture,

sports,tourismandcivilsocietyofPoznan

• researches anddiagnosis ofsocio-economic outlook

• Centerofsocialandcivicinnovation– originator andnational leaderofcitizen'sbudget,broad publicconsultation,local unitcouncils,localinitiativecenters,familysupportcenters,modernpublicservices

• Creates space foreconomic growth,has ahuge potential ofSME,supportsmoderninitiatives,innovations,ITsector development,startups

• Openminded Citypromoting diversity,modernmanagementincluding designthinking ideaandincluding residents inthecity developmentprocess

• Significant academiccenter inPoland – number ofstudents,precursorofcooperationbeetween local government andscienceandacademic sector(„Academic andScientific Strategy ofPoznań”)

Poznań asa local leaderoftechnology– great placefornewtechnologies development

• Citywithcivic andsocial activitypotential - highlevel ofresidentsactivityandthegrowingroleofnon-governmentalorganizationsandurbanmovements

CityofPoznańimplements modern solutionsimproving quality oflifeoftheinhabitants.Developingsolutions comprehensive intelligentcitysystem includes modernICTsystemsmanagement ofinfrastructureandpublicservices and economicandsocialinnovationaffecting onthequalityofurbanspace

Poznańcreates an ecosystem ofsmartcity

Existing smartcityecosysteminPoznan includes:

• E-administration/electronic services/

• electronicvisit reservation system

• electronicdeliveryboxUMPESP

• digital mapofPoznań

• thematical services/transport,education,environment/anduseful applications•• onlinethematicexchanges

• WITKAC - dedicated forNGOsector applying forpublicfunds

• Launched (2016)twonewuseful electronic customer servicesofmediaprovidingcompanies AquanetSA(water andsewage)andENEASA(electricity)thatallowcustomerstomonitor consumptionandpaymentmanagement

Poznańcreates an ecosystem ofsmartcity

Poznańcreates an ecosystem ofsmartcity

Interactiveservicesandaplications implemented incooperation withPoznanSupercomputingandNetworkingCenter:

• Educational recruitmentsystem„Nabór”

• InteractiveFormsforBusinessActivityRegistration (EDGs)

• Theonlinegravesearchserviceintegrated withthecitymap

• On-linetransmissions fromCityCouncilsessions,combinedwiththeaudiosearchengineofspeechrecords

• Systemoftheinteractive assistantofcouncilorandpresident

• Onlinevoters registrationinformationsystemandrelevantelectioncommitteesintegratedwithcitymap,e-mailandSMSsystem

• City opendata - opening ofinformation

Poznańcreates an ecosystem ofsmartcity

Interactiveservicesandaplications implemented incooperation withPoznanSupercomputingandNetworkingCenter:

• Servicesforintelligenturbanspaces:SmartZOO,Royal-ImperialRoute

• AtmosphereforPoznan- Poznanairqualityinformationservice

• Applicationfor interventiontomunicipalinstitutions– onlinenotification form,mobileapplication(CityGuard,GOAP,ZTM,MPK,ZDM)

• Careservicesandactivationservicesfortheelderlies: aplication Helps, WINSincubator

• Fiberopticconnection ofschoolstothePOZMANnetwork

Mostdigitalsolutions implemented inpublictransport:

• intelligenttrafficmanagementsystem (regardtopublictransportpriority "ITSPoznań"enablingdynamic trafficmanagementwithconsideration current situationinthecity,providingtrafficinformationinrealtime)

• managementsystem ofpublic transport(AVMS)enabling vehicle managementandpassengerinformation inrealtime

• automaticdepotmanagementsystem operatinginFranowo• dynamicpassengerinformationsystem atkeyinterchange points inwesterndistrict• systemofPoznanElectronicAgglomerationCard (PEKA)which allowsforflexibleinsertion fare

ticketandhasthepossibility launch ofadditionalfunctionality• PoznanCityBike(PRM)systemterminals withonlinepaymentfunctionusing bank cardin8817

locationsinthecity• PayParking Zone (SPP)ATMs system withthefunctionofonlinepaymentusing bank cardand

mobilepayments

Poznańcreates an ecosystem ofsmartcity

Jakdojade – comprehensive timetable oftrams,buses,trains tested andapplicated inPoznańmetropolitan area,nowadays expanded on42polish

cities andmetropolitan areas

Examples ofcooperation beetween local transportation services(ZTM,MPK)andlocal startup– useful information andapplications forpassangers

Bimba – aplication showningrealtime (actual departure)ofbusesandtrams fromevery stops

WirtualnyMonitorPEKA– platformshowningrealtime (actual departure)ofbuses andtrams fromevery stops

• all publicservicesavailable online• fully,intuitive,personalized,adequatetoneeds information• comprehensive informationprovided to allinterested

(tourists,enterpreneurship)andtoall who it concerns (likeurban planning,roads modernisation)

• morelivelyformsofcontact withadministration (socialmedia,SMS)

• matching informationandformsofcontacttotherecipient(foryoung people insocial media,forolder – asSMScommunications,annouces inpublicspace)

• current andfastinformationreffering tothesituation andposition - publiccommunications,traffic andaccidents,warnings,weather andair pollution

Challenges forpublicservicesandinformation - expectations ofresidents

• users security anddataprotection• intuitive andpersonalized functions andinformation,highusability of

information• availability andelectronical access toall public services,includingthe

abilitytovote,tocreate andmanage own data• „publicinternet”– non-profitoperators ofpublicsector services/free,

common access/• increase insocialparticipationby more andbetter consultation processes• creating platforms forcooperationanddiscussion – new,developingforms

ofvirtual interactions• more relevantknowledge,more experiencedITstaff

Therearenobridgesbetweenpeoplewhoknowhowtodoandthosewhowanttodo

Expectationsandneedsoftechnologiesofthefuturedevelopemnt

Challenge:HowtoeffectivelyimplementconceptsandsolutionsrelatedtosmartcityinPoznan?

AlthoughPoznanhasthenecessarypotentialtoimplementsmartcitysolutions,thecitylackscomprehensivesystemicsolutionsusingmoderntechnologiessupportingtheimplementationofpublic-servicetasks.

SurveysconfirmthatallPolishcitiesareseparatedinthisrespectfromEuropeanonesbyagreatdistance,whichdirectlytranslatestotheirlowlevelofcompetitivenessonaglobalscale.Thesmarttechnologiesmarketisdevelopingveryfastandwillbeinfluencingthecity’sdevelopmentinaconsiderableway.

Anewperspectiveisthedynamicdevelopmentofthemarketofinformationbasedonthedataset“BigData”,includingtheInternetofThings,requiringareal-timeintegrationofmultiplemulti-layereddistributeddigitaldata.

TheopenpublicinformationstoredbytheCity(anditsorganizationalentities) willhaveanevengreatersignificance.

Thepossibilitytouseinformationfromthepublicsectorisachanceforentrepreneurs– particularlythosewhoactincreativeindustryandwillbeabletocreateinnovativeproductsandservicesonthisbasis.

Challenge:Howtoincrease thequalityofpublicservicesprovidedbytheCity?

• improve thequalityofpublicservices(administrative,social,andmunicipal)providedbythePoznanCityHallforthebenefitofallresidents

• ensuretheaccessibilityofhigh-qualitybasicpublicservices,especiallyeducationandhealthcare,toallresidents

• improveofefficiencyoforganizationalentitiesfunctioning.Particularlyimportantmattersaretheadministrativeproceduresacceleration,improvingadministrativeemployeesqualifications,andincreasingtheextentofsmarttechnologiesexploitationinthecontactswithclients

• increase useofsmarttechnologiessupportingtheimplementationofpublicservicestasksrelatedespeciallytotransport,municipaleconomy,environmentprotectionandinfrastructureaswellfacilitatingonlinecommunicationwiththeresidents.

• tostartaneffectivedialoguebetweenlocalauthoritiesandresidents,itisnecessarytoprovidetransparencyofactivities,openaccesstopublicdata,smartcitymanagement,cooperationwithbusinessandscientificandacademicenvironment,abilitytocompromise,andexploitationofInternetsocialpossibilities.Theseactionswillconsequentlyenablethecreationofaparticipatorycitymanagementsystem,guaranteeingtheresidentsparticipationindecision-makingprocessesalongwithco-responsibilityforimplementeddecisions,andwillfostertheunleashingofcreativityinresolvingcity’sdevelopmentproblems.

Efficiencyandopennessofthepublicadministrationinfluencethedevelopmentofpublicparticipationprocess

Vision ofintelligent Cityin2030…

...Poznan2030isacitywhoseissuesaredecideduponbyallitsresidents…

...TheCitypriorityisthelocalcommunitiesintegration,basedondirectinterpersonal,intercultural,andinter-environmentalrelations,andonconsequentsocialpolicyofsolidarity,unity,andtolerance…

…TheCityexploitsmodernformsofsocialdialogueandjointgovernance,andasmartsystemofsupportinglocalinitiatives.Theresidentscanactivelyparticipateinthecitylife,takingadvantageofvocationaleducationandvolunteeringoffers...

…CommunityandsocialdialoguecontributetotheimprovementofPoznansignificanceonnationalandinternationalscalesthankstocreatingsocialinnovations,toamoreeffectiveprocessofmanagingtheeconomicchange,andanincreaseofsocialcapital,whichisimportanttoinvestors. Communityandsocialdialogueconnectinacomplementarywaywiththelocaldevelopmentofcultureandsports,whicharestrongpillarsfortheirdevelopmentinPoznan.TheyalsostronglytranslateintothedevelopmentofcreativeindustryinPoznan...

Poznanisbeingdrivenbysocialinnovations,which– whereitispossible– areexploitedtopromotethecityimageandthecommercializationofcompaniesofPoznancreativesectors.Mechanismsandactionssupportingthispriorityservealsothetighteningofcooperationbetweenthe Poznanentrepreneurs,whichresultsintheestablishmentofconsortiaandtheirmerginginordertoachieveeconomiesofscale…

…Acommunitysense hasapositiveimpactontheaestheticsofresidentialestates,and– thankstothecooperationofresidentswithurbanauthorities– onthecleanlinessofthenearestsurroundings.

…Smartsolutionsareappliedinallaspectsoflife,aswellasinbusinessandcitymanagement.TheCityprovidespublicservicesfollowingtherelationalmodelsupportedwithITsystemstargetedatcooperationwithresidentsandentrepreneurs.Theresidentstakeadvantageofanelectronicpublicserviceswiderangeprovidedbythelocaladministration,andofconsultativee-tools,andtheentrepreneurs– ofane-platformforpublicorders,wheretheCityappliessocialandecologicalclauses.Theoptionof24-hourinteractivecommunicationwithclientsfacilitatesaneasieraccesstoinformationand ashortertimeofformalitiescompletion.TheCityfullydisclosesanypublicinformationon-line.Opendataarebecomingabasisfordevelopingapplicationsfacilitatinglifeinthecity.ThereisafreesmartplatforminPoznanthatexploitsthewiderangeofpossibilitiesensuredbytheInternet,whichfacilitatesnotonlythecommunicationbetweenhumans,butalsobetweenvariousdevices(theInternetofThings).Itgivesapossibilityofaccessinginformationandservices, andofanindividualcontrolofusingthetechnicalmediaathome.ThewholeCityisequippedwithbroadbandInternetaccess…

DevelopmentPrioritiesup to2030

Strong Metropolis

Smartenterpreneurship

Green,mobilecity

Friendy residental estates

Community andsocial dialogue

technologydevelopment

Developmentpriorities – newtechnologies

DevelopmentPrioritiesup to2030

Strong Metropolis

Smartenterpreneurship

Green,mobilecity

Friendy residental estates

Community andsocial dialogue

Intensificationofinternationalcontactsandconnections

StrengtheningthepositionofPoznanasastrongcentre ofbusinessandmoderntechnologies

StrengtheningPoznanacademicandscientificfunctions

Developmentpriorities – plannedstrategic actions andworks

DevelopmentPrioritiesup to2030

Strong Metropolis

Smartenterpreneurship

Green,mobilecity

Friendy residental estates

Community andsocial dialogue

Developinglocalsmallandmedium-sizedcompaniestowardsinnovativeness

Developingandsupportinglocalcentres ofinnovationandbusiness

Supportingandpromotinglocalstart-upsandcreativesectors

Strenghtening thecooperation ofeducation,science,andbusinessforsupporting/implementinginnovations

Developmentpriorities – plannedstrategic actions andworks

DevelopmentPrioritiesup to2030

Strong Metropolis

Smartenterpreneurship

Green,mobilecity

Friendy residental estates

Community andsocial dialogue

Developmentpriorities – plannedstrategicactionsandworks

Increasing thepublictransportattractivenessandeffectivenessandthecitytransportationpossibilities

Reducingcartrafficinthecity

Reducingpollutionemissionandboostingenergeticeffectiveness

DevelopmentPrioritiesup to2030

Strong Metropolis

Smartenterpreneurship

Green,mobilecity

Friendy residental estates

Community andsocial dialogue

Incerasing theparticipationofresidentsinthecitylife

Modernizingandimprovingtheaccessibilityofhigh-qualitypublicservices

Improvingthefunctioningofthesystemofcommunicationwiththeresidents

Supportingnon-governmentalorganizationsandboostingcivicactivity

Developmentpriorities – plannedstrategicactionsandworks

Strategicgoal/Priority no5:„Communityandsocialdialogue” – producing anddevelopingmechanisms,formsofsupportandactionsthatenabletheresidentstomakeresponsiblejointdecisionsinthematterofthecitydevelopment

Thereisastrong,positiverelationbetweentrustandinternalsenseofmaintainingcontrol– thatis,withthebeliefthatwecaninfluencethewayourlivesaregoing,andthelifesatisfaction.Thesenseofcontrolreallydoesactlikeanagentbetweentrustandlifesatisfaction.ThelevelofratiosoftheParticipationCounterelaboratedbytheInstituteofPublicAffairsshowsthattheresidentsofPoznanandnon-governmentalorganizationscantoagreatextentparticipateintheprocessofpublicparticipation,andthescaleofsocialcommunicationstandsatahighlevel.Thehighactivityleveloftheresidentsandthegrowingroleofnon-governmentalorganizationsandurbanmovementsalreadyinfluencethequalityandlevelofsocialdialogue.Ahighsocialcapitalisabasisforbuildingsolidarityamonglocalcommunityinordertoequalizeopportunities,reducedisparities,andavoidsocialinequalities.Communityandsocialdialoguecanbesupportedbythedevelopmentoflocalmassartistic-culturalandsportsevents,buildingtouristicrouteswithintheresidentialestatesonthebasisofeventsfromPoznan’spastandcreatingauniquearchitecture(Poznan’ssecession,Poznan’smodernism,militaryarchitecture).Asapartofthispriority,theCitywillimplementmechanismsandactionstoincreasethelevelofsmarttechnologiesexploitationinpublicservices,andtoenhance theresidentsengagementinthecitydevelopment.Intheprocessofthisobjectiveimplementationitisnecessarytorememberthatthegoodgovernancedevelopsthebottom-upresourcefulnessofpeople,butdoesnotreplacethemindecidingaboutimportantissues.

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