Civic Utilities Management System

8/2/2019 Civic Utilities Management System

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CIVIC UTILITIES MANAGEMENT SYSTEMEntrepreneurship Management

Presented By:-

Akshay Desai- 20

Kanchan Kadam 36Rashi Allot 03

Bikramjeet Singh Aulakh 05

Swanand Dhake 22

Manorath Palan 56

Vishal Ahuja 13Larisaa Dsa 18


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Civic Utilities Management System

System designed to automate and Integrate Utility BillPayments.

E.g. :- Electricity , Water , Gas , Telephone ,Property Tax.

Provide a Single Platform for Purchase of Various Coupons

& Certificates.Transit Passes/Tickets (Bus , Train) , Toll Coupons , Birth/death

certificates etc . RTO services etc and various Policy services i.e.FIR report , Post mortem report.

Website for Related Information.

RTI , Customer Grievance Redressal System , Transit Timingsetc.


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Existing System

Manual System for Utility Bill paymentsUtility bills are sent by Post .

Different Bills are generated by respective utility providers

Payments are done manually at bill receiving centers , which are

different for every utility organization .

Manual System for Purchase of services Purchase of transit coupons are done from counters at various

depot , stations, toll naka etc.

Purchase of Certificates are done at Municipal Offices . RTO services can be availed at RTO offices only.

R.T.I and Complaints all have different portals according to thevarious organisations and departments etc .


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Problems Faced in the Existing System

Payment of bills Tedious & Time Consuming process

Occurrence of late payments/ defaults

Funds required for buying / renting property for bill

collection centers & Postal Services

Customer dissatisfaction

Long & unsatisfactory problem solving

Lack of governance & services to the residents

Lack of government will to upgrade /modernize

Lack of professional staff


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Features

Its Targeted to every Municipal CorporationIndependently.

A Primary unique Account Id will be created for a owner ofa property in the Municipal Corporation jurisdiction (By

the Municipal Corporation) / It can be UID number oncefully functional.

Secondary Ids will be created for Family members residingin that property other than the owner , which will be linked

to the owners Account. The Primary account of the owner will be integrated with

all his utility bills (electricity ,water ,gas ,telephone ).


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Primary account will be linked to the owners bank account forpayments.

The total amount of all Utility bills in the primary account can be

paid through his bank account via internet banking , mobilebanking etc.

Notifications would be sent to his email account and cell phonenumber.

Payments can also be made through cash drop facility for thetotal amount generated in his primary account at the municipalcorporation.

Payments of Property Tax can be made online through website.

Features(Contd)


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Other Automated Services

Purchase of Transit Coupons i.e. Railway passes , Buspasses , Toll passes etc. from the Website through NetBanking

R.T.O services can be availed online.

Purchase of Various Certificates etc. Right to Information Information regarding various bills ,

Price hikes and Other information related to the municipalcorporations.

Customer Grievance Redressal System VariousComplaints can be made online on a common portal.

Complaints to security agencies i.e. Police & FireDepartments can also be made through the website


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System Requirements

Hardware RequirementHardware Platform Cent OS 5.6 i386 server and power pc

External Memory Ranging above 10 TB

Hardware Requirement- Processor Core 17 , 2.6Ghz ,RAM 8GB

Software RequirementsOperating System Windows

JAVA , PHP , MY SQL .

Connectivity BSNL / MTNL broadband services.


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Advantages & Benefits

Fully Automated System

Negligible defaults

Customer Satisfaction

Data generated would be used for decision making for goodgovernance

Fast Resolution of Issues and complaints

Online services 24*7

Unique Id created which will terminate errors R.T.I

Forum for suggestions etc.


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Costs


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Revenue per person

Bills paid per person Other revenues Municipal certificates

Toll coupons

Transit passes

Tickets Bus & Trains


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SWOT Analysis

STRENGTHS First of its kind

No long queues for the consumers

Ease of bill payments

Easy purchases of transit coupons

and tickets Complaints made through common

portal

WEAKNESSES UID not fully functional

OPPORTUNITIES

Assemble the system in allmunicipal corporations

Linking system to polling system

Payment of taxes can be included

National centralized server can becreated.

THREATS

New companies entering the market Fast changing technology

Permissions from all municipalcorporations not easy

Banks can charge additional chargesto keep separate account


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E- PollingAs every one has a unique Id .

Its linked with your email id , cell number , website.

Upgraded security online and identification

Allow residents to cast their vote online through a e polling

software .

Future Enhancements


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Future Enhancements

Green Field Project

As its a new concept and the potential customers are the municipalcorporations across India

As each municipal corporation has its own budget and discretion onwhether to automate or not .

But recent times maximum corporations have started to have abudget to automate .

The first stage would be taking the SRS and suggesting the proposedsystem

Second stage would be making a proto type of the master systemand tested on various aspects of scalability and effectiveness

Third Stage would be Reducing costs by Open source software ,Government Broadband providers , Outsourcing Maintenance andDatabase creation etc.

Uniqueness of the system and security & cost would be most

important aspect to have edge over probable competitors during thebid.


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Documents

Civic Utilities Management System