City of Oxford FireFrequent Flyer

55 year old femaleHx. –COPD, Psyc Issues

2 pack a day smokerUsually call once and refuse, then call back within 24 hours

Usually uncooperative

Calls for service

Between July of ’09 and March of ’13 12 EMS calls

Not bad, right?

Calls to PD

2008-2013

274 calls for service

Suggestions

Increase communication between Fire, EMS, Police, Hospital and Social Services to get the correct agency involved

Focus on the positive when deal with patient – I am going to help you in a different way, take care of you here and avoid the lengthy ER visit

Change the mindset of EMS providers – teach them to educate the patient and refer to the proper agency, not just transport to hospital