Central city Mobility Map

Access and facilities for people with limited mobility

Getting to Melbourne CBDTram, train and bus – For timetables please contact Public Transport Victoria on 131 638 or visit ptv.vic.gov.au

Free Tram Zone – The Free Tram Zone includes Melbourne’s central city and Docklands.

If your tram travel starts and fi nishes within the Free Tram Zone, your journey will be free and you won’t need to use a myki card.

If your tram travel starts or fi nishes outside of the Free Tram Zone, you will need to touch on and o� with a valid myki card.

Low fl oor trams – To check the availability of low level tams on tram routes, contact Yarra Trams on 1800 800 007 or visit yarratrams.com.au

The Yarra Trams tramTRACKER app also includes information about availability and location of low fl oor trams.

By car – Parking facilities are available throughout the city. Private and public accessible parking bays are located on the map.

By taxi – Wheelchair accessible taxis are available. To book please call Silver Top Taxi Service on 03 8413 7202 or Yellow Cabs on 03 9277 3877. For more information on taxi services visit taxi.vic.gov.au

Visitor services and informationThe Melbourne Visitor Information Centre is located at Federation Square (map ref L12). There is also a Visitor Information Centre booth at Bourke Street Mall (map ref K8). For more information contact the City of Melbourne on 03 9658 9658.

CBD Police – Call 000The CBD Police station is located at 226 Flinders Lane (map ref K10). Phone 03 9650 7077 24 hours. For emergencies call 000. You can request an interpreter if you need one.

Tips for enjoying Melbourne• Police assistance is available 24 hours a day

in Australia

• For life-threatening emergencies call 000

• Take care when crossing roads. Cars driveon the left side of the road in Australia

• Always validate your myki ticket whentravelling on public transport. On trains, thecarriage closest to the driver at the front ofthe train has wheelchair and scooter access

• Keep your valuables and belongings secureat all times

• If you are approached by someone askingfor money it is your choice to donate moneyor say no and move away

• The legal drinking age in Australia is 18 yearsand over. Drinking alcohol in public places isnot permitted

• If you get lost stop and ask someone forhelp. City of Melbourne City Ambassadorsare dressed in red and located in BourkeStreet Mall near Swanston Street

Interstate Visitors - Southern Cross Station Map Ref N5Melbourne’s Southern Cross Station is a historical world-class train and coach gateway with state-of-the-art transport facilities, cafes and shopping outlets.

How to get there• Pedestrians can access Southern Cross

station using dedicated road crossing pointsfrom Collins and Spencer streets.

•The Bourke Street Walkway is alsoavailable for those coming directly fromthe Docklands.

• Vehicle access is available at the back of thestation from Wurrundjeri Way.

Additional InformationPlease note the gradient of Collins Street may create access challenges for some people with limited mobility. Lift, escalator and stair access is available throughout Southern Cross Station area. Tactile ground indicators are also in place to support people who are blind or vision impaired.

Mobility equipment is available for hire inside Southern Cross Station as well as other assistance including free buggy transport, manual wheelchair access and personal guidance service. See the Travellers Aid section of this brochure for more information or visit the Travellers Aid service centre opposite the luggage hall.

Other visitor websitesIf you are interested in discovering more about Melbourne including attractions, events, news, retail, restaurants and bars, leisure activities and accommodation available, please visit the following websites.

thatsmelbourne.com.au

visitvictoria.com

Accessible Tourism

australiaforall.com

08/2016

Accessible public toilets on this mapK9 234 Collins Street, 2nd fl oor

Food Court

P10 Collins Place, corner Exhibition and Collins streets

J11 Council of Adult Education, 1st and 5th fl oors, 256 Flinders Street (enter via Degraves Street)

F6 County Court, 250 William Street

J7 Emporium Melbourne

P6 Exhibition and Lonsdale streets (corner)

E5 Federal Court of Australia, La Trobe Street

L11, M11 Federation Square, Alfred Deakin Building Atrium, St Paul’s Court

E5 Flagsta� Station concourse level

F11 Flinders Street, between Market and Queen streets

K11, K12 Flinders Street Station, corner Flinders and Swanston streets

J7 GPO, H&M store, Bourke Street Mall

J5, K6 Melbourne Central, La Trobe Street and Lonsdale Street

K5 Melbourne Central Station, corner La Trobe and Swanston streets

E6 Melbourne Magistrates Court, 233 William Street

R1 Melbourne Museum, Rathdowne Street

L9 Melbourne Town Hall, ground fl oor 90-120 Swanston Street

J2 Multicultural Hub, 506 Elizabeth Street

J7 Myer, Bourke Street Mall

R7 Parliament Station, booking hall, corner Spring and Nicholson streets

E2 Peel Street and Dudley streets (corner)

G2 Queen Street near Therry Street

L6 Queen Victoria Women’s Centre, ground fl oor

L6 QV Centre, Little Lonsdale Street

D10 Rialto Towers, Flinders Lane

L8 RMIT, 4th and 10th fl oors, Tivoli building, 239 Bourke Street

L4 RMIT City Campus, Building 8, 368-374 Swanston Street

M1 Royal Dental Hospital (RDH), 720 Swanston Street

A9, B8 Southern Cross Station, Spencer Street

L5 State Library of Victoria, ground fl oor, 179 La Trobe Street

P6 Telstra building, ground fl oor, 242 Exhibition Street

K8 The Walk Arcade, collect key from security

B8 Vibe Savoy Hotel, 630 Little Collins Street

C5 William Angliss Institute of TAFE, 555 La Trobe Street

How to use this mapThis map is designed to help people with limited mobility access Melbourne’s central city safely and with ease. It shows you where to fi nd accessible toilets, parking bays, accessible venue entry and exit points and other helpful visitor information.

Access MelbourneOur access website o� ers an online version of our Mobility Maps and other information on access and facilities in the City of Melbourne. Visit accessmelbourne.vic.gov.au

Travellers Aid Australia Travellers Aid o� ers assistance to older people, people with disabilities, limited vision and mobility to help them move around safely and access essential services. Travellers Aid provides fully accessible toilets at both Southern Cross and Flinders Street stations during normal operating hours. Personal Care assistance is available at:

• Southern Cross Station from 11am to 4pmMonday to Friday

• Flinders Street Station from 8am to 8pm,seven days a week (except some publicholidays).

Mobility equipment hire is available for pick and drop o� at Southern Cross and Flinders Street stations. To book equipment, please call Travellers Aid at:

• Flinders Street Station on 9610 2030

• Southern Cross Station on 9670 2072

For more information visit travellersaid.org.au

Recharge stations for electric scooters and wheelchairsCharging stations are located throughout the City of Melbourne.

For a full list of locations please visit melbourne.vic.gov.au/disabilityservices and click on ‘Getting around Melbourne’.

Changing PlacesChanging Places toilets are di� erent to standard accessible toilets in that they have extra features and more space available. Each Changing Places toilet provides a height adjustable adult-sized changing bench, a tracking hoist system, enough safe space and clean environment. For more information visit changingplaces.org.au

Public telephonesTelstra’s Teletypewriter (TTY) payphones enable people who are deaf or have a communication impairment to stay in touch when out and about.

Around 170 Telstra payphones have been modifi ed to include a teletypewriter facility. To fi nd the addresses of TTY and regular payphones simply visit Telstra’s payphone locator and search for “payphones with teletypewriter (TTY)” under phone type.

The City of Melbourne thanks and acknowledge Melway Publishing for producing this map as at July 2016.

How to contact usOnline: melbourne.vic.gov.auTelephone: 03 9658 96587.30am to 6pm, Monday to Friday(public holidays excluded)

National Relay Service: If you are deaf, hearing impaired or speech impaired, call us via the National Relay Service: Teletypewriter (TTY) users phone 1300 555 727 then ask for 03 9658 9658. Available 9am to 5pm, Monday to Friday (Public holidays excluded)

In personMelbourne Town Hall - Administration Building120 Swanston Street, Melbourne7.30am to 5pm, Monday to Friday(Public holidays excluded)

In writingCity of MelbourneGPO Box 1603Melbourne VIC 3001Australia

Central city Mobility Map

Access and facilities for people with limited mobility

Getting to Melbourne CBDTram, train and bus – For timetables please contact Public Transport Victoria on 131 638 or visit ptv.vic.gov.au

Free Tram Zone – The Free Tram Zone includes Melbourne’s central city and Docklands.

If your tram travel starts and fi nishes within the Free Tram Zone, your journey will be free and you won’t need to use a myki card.

If your tram travel starts or fi nishes outside of the Free Tram Zone, you will need to touch on and o� with a valid myki card.

Low fl oor trams – To check the availability of low level tams on tram routes, contact Yarra Trams on 1800 800 007 or visit yarratrams.com.au

The Yarra Trams tramTRACKER app also includes information about availability and location of low fl oor trams.

By car – Parking facilities are available throughout the city. Private and public accessible parking bays are located on the map.

By taxi – Wheelchair accessible taxis are available. To book please call Silver Top Taxi Service on 03 8413 7202 or Yellow Cabs on 03 9277 3877. For more information on taxi services visit taxi.vic.gov.au

Visitor services and informationThe Melbourne Visitor Information Centre is located at Federation Square (map ref L12). There is also a Visitor Information Centre booth at Bourke Street Mall (map ref K8). For more information contact the City of Melbourne on 03 9658 9658.

CBD Police – Call 000The CBD Police station is located at 226 Flinders Lane (map ref K10). Phone 03 9650 7077 24 hours. For emergencies call 000. You can request an interpreter if you need one.

Tips for enjoying Melbourne• Police assistance is available 24 hours a day

in Australia

• For life-threatening emergencies call 000

• Take care when crossing roads. Cars driveon the left side of the road in Australia

• Always validate your myki ticket whentravelling on public transport. On trains, thecarriage closest to the driver at the front ofthe train has wheelchair and scooter access

• Keep your valuables and belongings secureat all times

• If you are approached by someone askingfor money it is your choice to donate moneyor say no and move away

• The legal drinking age in Australia is 18 yearsand over. Drinking alcohol in public places isnot permitted

• If you get lost stop and ask someone forhelp. City of Melbourne City Ambassadorsare dressed in red and located in BourkeStreet Mall near Swanston Street

Interstate Visitors - Southern Cross Station Map Ref N5Melbourne’s Southern Cross Station is a historical world-class train and coach gateway with state-of-the-art transport facilities, cafes and shopping outlets.

How to get there• Pedestrians can access Southern Cross

station using dedicated road crossing pointsfrom Collins and Spencer streets.

• The Bourke Street Walkway is alsoavailable for those coming directly fromthe Docklands.

• Vehicle access is available at the back of thestation from Wurrundjeri Way.

Additional InformationPlease note the gradient of Collins Street may create access challenges for some people with limited mobility. Lift, escalator and stair access is available throughout Southern Cross Station area. Tactile ground indicators are also in place to support people who are blind or vision impaired.

Mobility equipment is available for hire inside Southern Cross Station as well as other assistance including free buggy transport, manual wheelchair access and personal guidance service. See the Travellers Aid section of this brochure for more information or visit the Travellers Aid service centre opposite the luggage hall.

Other visitor websitesIf you are interested in discovering more about Melbourne including attractions, events, news, retail, restaurants and bars, leisure activities and accommodation available, please visit the following websites.

thatsmelbourne.com.au

visitvictoria.com

Accessible Tourism

australiaforall.com

08/2016

Accessible public toilets on this mapK9 234 Collins Street, 2nd fl oor

Food Court

P10 Collins Place, corner Exhibition and Collins streets

J11 Council of Adult Education, 1st and 5th fl oors, 256 Flinders Street (enter via Degraves Street)

F6 County Court, 250 William Street

J7 Emporium Melbourne

P6 Exhibition and Lonsdale streets (corner)

E5 Federal Court of Australia, La Trobe Street

L11, M11 Federation Square, Alfred Deakin Building Atrium, St Paul’s Court

E5 Flagsta� Station concourse level

F11 Flinders Street, between Market and Queen streets

K11, K12 Flinders Street Station, corner Flinders and Swanston streets

J7 GPO, H&M store, Bourke Street Mall

J5, K6 Melbourne Central, La Trobe Street and Lonsdale Street

K5 Melbourne Central Station, corner La Trobe and Swanston streets

E6 Melbourne Magistrates Court, 233 William Street

R1 Melbourne Museum, Rathdowne Street

L9 Melbourne Town Hall, ground fl oor 90-120 Swanston Street

J2 Multicultural Hub, 506 Elizabeth Street

J7 Myer, Bourke Street Mall

R7 Parliament Station, booking hall, corner Spring and Nicholson streets

E2 Peel Street and Dudley streets (corner)

G2 Queen Street near Therry Street

L6 Queen Victoria Women’s Centre, ground fl oor

L6 QV Centre, Little Lonsdale Street

D10 Rialto Towers, Flinders Lane

L8 RMIT, 4th and 10th fl oors, Tivoli building, 239 Bourke Street

L4 RMIT City Campus, Building 8, 368-374 Swanston Street

M1 Royal Dental Hospital (RDH), 720 Swanston Street

A9, B8 Southern Cross Station, Spencer Street

L5 State Library of Victoria, ground fl oor, 179 La Trobe Street

P6 Telstra building, ground fl oor, 242 Exhibition Street

K8 The Walk Arcade, collect key from security

B8 Vibe Savoy Hotel, 630 Little Collins Street

C5 William Angliss Institute of TAFE, 555 La Trobe Street

How to use this mapThis map is designed to help people with limited mobility access Melbourne’s central city safely and with ease. It shows you where to fi nd accessible toilets, parking bays, accessible venue entry and exit points and other helpful visitor information.

Access MelbourneOur access website o� ers an online version of our Mobility Maps and other information on access and facilities in the City of Melbourne. Visit accessmelbourne.vic.gov.au

Travellers Aid Australia Travellers Aid o� ers assistance to older people, people with disabilities, limited vision and mobility to help them move around safely and access essential services. Travellers Aid provides fully accessible toilets at both Southern Cross and Flinders Street stations during normal operating hours. Personal Care assistance is available at:

•Southern Cross Station from 11am to 4pmMonday to Friday

•Flinders Street Station from 8am to 8pm,seven days a week (except some publicholidays).

Mobility equipment hire is available for pick and drop o� at Southern Cross and Flinders Street stations. To book equipment, please call Travellers Aid at:

• Flinders Street Station on 9610 2030

• Southern Cross Station on 9670 2072

For more information visit travellersaid.org.au

Recharge stations for electric scooters and wheelchairsCharging stations are located throughout the City of Melbourne.

For a full list of locations please visit melbourne.vic.gov.au/disabilityservices and click on ‘Getting around Melbourne’.

Changing PlacesChanging Places toilets are di� erent to standard accessible toilets in that they have extra features and more space available. Each Changing Places toilet provides a height adjustable adult-sized changing bench, a tracking hoist system, enough safe space and clean environment. For more information visit changingplaces.org.au

Public telephonesTelstra’s Teletypewriter (TTY) payphones enable people who are deaf or have a communication impairment to stay in touch when out and about.

Around 170 Telstra payphones have been modifi ed to include a teletypewriter facility. To fi nd the addresses of TTY and regular payphones simply visit Telstra’s payphone locator and search for “payphones with teletypewriter (TTY)” under phone type.

The City of Melbourne thanks and acknowledge Melway Publishing for producing this map as at July 2016.

How to contact usOnline: melbourne.vic.gov.auTelephone: 03 9658 96587.30am to 6pm, Monday to Friday(public holidays excluded)

National Relay Service: If you are deaf, hearing impaired or speech impaired, call us via the National Relay Service: Teletypewriter (TTY) users phone 1300 555 727 then ask for 03 9658 9658. Available 9am to 5pm, Monday to Friday (Public holidays excluded)

In personMelbourne Town Hall - Administration Building120 Swanston Street, Melbourne7.30am to 5pm, Monday to Friday(Public holidays excluded)

In writingCity of MelbourneGPO Box 1603Melbourne VIC 3001Australia

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Fully accessible route

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Accessible tram super stopsMajor taxi rank

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Accessible railway stationentrance

Map produced for Melbourne City Councilby Melway Publishing Pty. Ltd. Copyright 2016.

Accessible toilet

Outdoor seating

Accessible route openbusiness hours only

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EXPLANATION OF MAP SYMBOLS

Recharge points

Restricted vehicular access

Landmark/prominent building

W

Visitor information

Building number

Access and facilities for people of limited mobility

(e.g. malls and walks)

Changing Places

Hoist and change tableVisitor Information Centre

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