Applegate, L.M., Austin, R.D, and Soule, D.L., Corporate Information Strategy and Management, 8th edition, Burr Ridge, IL: McGraw-

Hill/Irwin, 2009

Instructor’s ManualInstructor’s Manual

Chapter

7

Managing IT Service DeliveryKey Learning Objectives for Chapter 7:

Understand how internetworking enables new IT service models and recognize typical features and advantages of these new modelsUnderstand the opportunities and challenges of incremental outsourcingUnderstand the value of large-scale outsourcing and how these complex alliances can best be managed

Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8th edition, Burr Ridge, IL:

McGraw-Hill/Irwin, 2009

Chapter 7: Managing IT Service Delivery

Purchase versus Subscribe Cash Flows

Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8th edition, Burr Ridge, IL:

McGraw-Hill/Irwin, 2009

Chapter 7: Managing IT Service Delivery

An “On Demand” Computing Environment

Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8th edition, Burr Ridge, IL:

McGraw-Hill/Irwin, 2009

Chapter 7: Managing IT Service DeliveryAn “On Demand” Computing Environment (continued)

Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8th edition, Burr Ridge, IL:

McGraw-Hill/Irwin, 2009

Chapter 7: Managing IT Service Delivery

Internal versus External Delivery