Cisco ServicesTara Ridley

We've seen the market shifting towards a subscription economy, where the value of a customer is realized over time instead of just up front and customers demand

tangible proof of outcomes.

Chuck Robbins

Cisco Services: We partner with you and our customers on their digital transformation by advising, integrating, and operating solutions to achieve their business goals.

The Future is Hyper Connected

TODAY

99.4%

TOMORROW

Wi-Fi (49%) andmobile-connected devices (12%) will generate 61% ofIP traffic by 2018

180 billion appswill download in 2015

of the physical world isunconnected today

180B

IP video will be 79% of all IP

traffic by 2018

79%61%

21B

21 billion devicesconnected by 2018

(50B by 2020)

$19T

IoE value at stake estimated at $19T over the next 10 years

The Race to Digitise is On

75%of businesseswill becomefully digital

By 2020,

30%of these

digitization efforts will be successful

Only

#1reason companies don’t

succeed?... Fail to

Innovate/Reinvent

Source: Gartner: Top 10 Strategic Predictions for 2015 & Beyond: Digital Business Is Driving 'Big Change’

Global Customer Success

Dan Baldry

What is Global Customer

Success?To enable the end-to-end customer engagement model

that supports customers for life.

Reduce

Churn

Renew

on Time

Recurring

revenue

=Value

Realization

Formula For Success

Cisco Confidential

Our Response to the Subscription Economy

Dedicated Teams

Use Specialised

Expertise

Global Scale

Consistent

Approach

Analytics

Leverage what we

know

Annuities

Maximize Annuity

Revenues

Adoption

Make sure

Customers see

Value

Customer Success

End to End Customer Engagement

Across Cisco Portfolio

RENEW

Deliver a highly

repeatable, scalable,

cost optimized

annuities engine

Customer

Retention

EXPAND

Leverage data

driven insights to

accelerate cross-

sell and up-sell

Wallet

Share

ADOPTION

Accelerate value

realization of

solutions

leveraging data and

analytics

Value

RealizationGrowth Through

Business Outcomes

LAND

Propel customer

outcomes by

designing and

selling solutions

Summary

Solutions Outcomes Experience

Products + Services

= Complete integrated, industry specific solutions

Business outcome driven, higher customer

satisfaction, trusted partner for digital era

30 Years Innovating to Connect The World

Cisco Services

Delivered through our partners

Please join us in the Services Customer

Success Lounge @ WoS

Thank you