By Eric Hartmann

IS600

Background

• Cires Technology founded in March of 2003 by Eric

Hartmann.

• Sole Proprietorship

• Fictitious Name Statement

• Reseller’s License

• Website

• Email

• Certified Technicians

Specialties

• Computers and Networking

– Hardware

• Desktops

• Laptops

• Servers

• Printers

• Components

– Networking

• Routers

• Switches

• Wiring/Wireless

– Software

– Maintenance

Organizational Chart

Founder

Technicians Billing Marketing

Legal

Constraints

• Business

– Competition

– Cost of Goods Sold

– Too Few Customers

• Technology

– Continuously Changing

• Economic

– Travel Costs

– Limited Access to Capital

Problems

• Delays in Solving Customers Problems

– Technician’s Availability

– Distance

• Recording work preformed

• Poor Communication

• Outdated Web Site

Objective

• Make Cires Technology Better

– More Organized

– More Productive

– Better Record Keeping

– Better Communications

– More Profits

Scope

• Currently

– No System For Recording Data

– No Customer Feedback

– Slow Responses

• After

– Database to store all records

– Will Provide Customers a place to track their issues and give

feedback

– Better Communication for Faster Responses

Requirements

• Improved Information System

– Call in and/or internet based customer contact to report problem

• Improved Communication Between Company, Customers

and Field Technicians

– Cut down on time delays

• Updated Hardware

– Server, laptops, smart phones

• Specialized Software

– Integrating customer database, technician ticketing system and

advanced billing and accounting

Alternatives

1. Buy and adapt alternative software and technology

2. Develop customized proprietary software

3. Combination of above (i.e. purchase existing database

and/or accounting software, but customize ticketing

system)

4. Company Merger

5. Company Closure