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Continuous Improvement through Collaboration and
Knowledge Management
Andrew Muras
817.481.2997
© BAE Systems, Inc. 2012 1
May 2013
BAE SYSTEMS, INC.
© BAE Systems, Inc. 2012 2
What’s your plan? Social / collaboration / KM / Web 2.0+
22 May, 2013/Unclassified
The world of work is changing
Rising value of intangible assets
5
Do it right and
the payoffs are BIG
“The greater the relative percentage of
interaction workers in an enterprise, the more
competitive it is within its peer group.”
2x Better Financial Performance with
Higher Knowledge Management Maturity
Improved communication & collaboration through social technologies
could raise the productivity of interaction workers by 20-25%
8
What not to do
Learning at the Speed of Business
Potential for Knowledge
Loss
25-34 35-44 45-54 55-64 65+
Recruiting
New Hire Training
OnBoarding
Success Planning
ID of Key Leaders
Mgmt & Leadership
Development
Critical Talent Mgmt
Capturing & Sharing
Knowledge
Mentoring
Bersin & Associates
Workforce Demographics
11
A Simple Process for
Knowledge Transfer
Average Cost Savings per KC Team = $167K
© BAE Systems, Inc. 2012 12
Communities The ‘Killer App’
© BAE Systems, Inc. 2012 13
Expertise Location LinkedIn knows more than you
APQC,2013
© BAE Systems, Inc. 2012 14
Working Out Loud “What do I know that others need to know?”
Quick Exercise
More Traditional: Integrating KM/Collaboration and
Process Analysis
Knowledge: KM
Cost: ABC/M
Time: Lean
Quality: Six Sigma
What’s your plan?
