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Core HumanitarianSTANDARD
1Assistance appropriate and relevant to their needs
8 a
8 b
9
4
7
5 6
1 2 3
9That the organisations assisting them are managing resources effectively, efficiently and ethically
8 a
8 b
9
4
7
5 6
1 2 3
8Assistance from competent and well-managed staff and volunteers
8 a
8 b
9
4
7
5 6
1 2 3
2 Access to the humanitarian assistance they need at the right time
8 a
8 b
9
4
7
5 6
1 2 3
3That they are not negatively affected and are more prepared, resilient and less at-risk as a result of humanitarian action
8 a
8 b
9
4
7
5 6
1 2 3
4 To know their rights and entitlements, have access to information and participate in decisions that affect them
8 a
8 b
9
4
7
5 6
1 2 3
5Access to safe and responsive mechanisms to handle complaints
8 a
8 b
9
4
7
5 6
1 2 3
Communities and people affected by crisis can expect:
THE NINE COMMITMENTS
6 Coordinated, complementary assistance
8 a
8 b
9
4
7
5 6
1 2 3
7 Delivery of improved assistance as organisations learn from experience and reflection
8 a
8 b
9
4
7
5 6
1 2 3
Assistance appropriate and relevant to their needs
Delivery of improved assistance as organisations learn from experience and reflection
To know their rights and entitlements, have access to information and participate in decisions that affect them
Access to the humanitarian assistance they need at the right time
Assistance from competent and well-managed staff and volunteers
Access to safe and responsive mechanisms to handle complaints
That the organisations assisting them are managing resources effectively, efficiently and ethically
That they are not negatively affected and are more prepared, resilient and less at-risk as a result of humanitarian action
Coordinated, complementary assistance
8 a
8 b
9
4
7
5 6
1 2 3
8 a
8 b
9
4
7
5 6
1 2 3
8 a
8 b
9
4
7
5 6
1 2 3
8 a
8 b
9
4
7
5 6
1 2 3
8 a
8 b
9
4
7
5 6
1 2 3
8 a
8 b
9
4
7
5 6
1 2 3
8 a
8 b
9
4
7
5 6
1 2 3
8 a
8 b
9
4
7
5 6
1 2 3
Core HumanitarianSTANDARD
One Two Three
Seven
Four
Eight
Five
Nine
Six
8 a
8 b
9
4
7
5 6
1 2 3
Communities and people affected by crisis can expect:THE NINE COMMITMENTS
T
he
Nin
e Commitm
ents • The Nine Com
mitm
ents •
T
he N
ine Commitments • The Nine
Comm
itm
ents
•
1Assistance
appropriate and relevant to
their needs
6Coordinated,
complementary assistance
5Access to safe and responsive
mechanisms to handle
complaints
2Access to the humanitarian
assistance they need at the right
time
3That they are not
negatively affected and are more prepared,
resilient and less at-risk as a result of
humanitarian action
8Assistance
from competent and well-managed
staff and volunteers
9That the
organisations assisting them are
managing resources effectively, efficiently
and ethically
4To know
their rights and entitlements, have
access to information and participate in
decisions that affect them
7Delivery
of improved assistance as
organisations learn from experience
and reflection
Core HumanitarianSTANDARD
Communities and people affected by
crisis can expect:
Hum
anity • Impartiality
• N
eutrality • Indepen
denc
e •
1Assistance
appropriate and relevant to
their needs
6Coordinated,
complementary assistance
5Access to safe and responsive
mechanisms to handle
complaints
2Access to the humanitarian
assistance they need at the right time
3That they are not negatively
affected and are more prepared, resilient and less at-risk as a result
of humanitarian action
8Assistance from competent and well-managed
staff and volunteers
9That the
organisations assisting them are
managing resources effectively,
efficiently and ethically
4To know
their rights and entitlements, have
access to information and participate in decisions that
affect them
7 Delivery
of improved assistance as
organisations learn from experience
and reflection
COMMuNITIES aNd pEOplE affECTEd by CrISIS CaN
ExpECT:
Core HumanitarianSTANDARD
THE NINE COMMITMENTS
