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8/14/2019 Christina R
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Christina R. Callaway ___________________________________________________________________________________________________________
_
3313 Wellingmoor Ave. Louisville, KY 40218 502.345.3436 [email protected]
SUMMARY
I am a consummate professional with over 15 years experience in customer service, sales,and management. I am seeking a position that is inspiring and has advancement
opportunities.
_______________________________________________________________________
_
PROFESSIONAL EXPERIENCE
DOCTOR ROOF, LLC, LOUISVILLE, KY 06/2009 to 12/2009
Customer Service Manager
RESPONSABILITIES
• Provide consultation service to customers by answering, handling and
resolving customer questions, requests, issues, complaints etc. for an assigned
market
• Communicate customer issues and feedback to appropriate individuals using
established communication channels
• Data entry• Warm sales calls and setting appointments
CONNER’S FLOOR COVERING, LOUISVILLE, KY 08/2003 to 06/2009
Sales Manager/Owner’s Assistant
RESPONSABILITIES
• Generate new business and developed new accounts increasing yearly
revenue by 40%. (i.e. Sun Residential, R.B.W. Real Estate, Steier Realty)
• Assisted owner with day to day operations of business
• Maintain warehouse with updated inventory and pricing of remnants
• Provide professional advice on the quality of material and color schemes for home
décor
• Supply accurate measurements and estimates
• Accurately update the showroom with current styles and costs of all floor-
coverings
• Place and track orders with vendors
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• Train new staff on sales, customer service and guidelines for measuring
SAM KINNAIRD’S FLOORING, LOUISVILLE, KY 05/2001 to 08/2003
Flooring Specialist
RESPONSABILITIES
• Maintain a thorough knowledge of products (new and existing), policies and
merchandising information to efficiently serve customers
• Retail sales
• Supplied customers with accurate measurements and estimates
• Provide excellent customer service by advising customers on their flooring needs
CONNER’S FLOOR COVERING, LOUISVILLE, KY 02/1997 to 05/2001
Office Manager
RESPONSABILITIES
• Solicited and maintained core accounts (i.e. Housing Authority, Underhill
Assoc., Danmark Homes)
• A/R, A/P, payroll, collections, monthly and quarterly tax deposits
• Retail sales and customer service
Role Essentials
• Professional image – ability to build strong working relationships with people,
internally and externally
• Emotional intelligence – demonstrated ability to manage self around others and
in difficult situations, remaining in control and professional at all times
• Organized – ability to balance multiple initiatives, prioritize workload andsuccessfully drive projects to completion
• Forward-thinking – ability to be pro-active and expect the unexpected
• Outgoing and energetic – with a solid comfort level in an executive environment
Key Competencies
•
Communication – I am able to actively listen to others to understand their perspective and ensure continuous understanding regardless of communication
channel or audience
• Problem Solving – ability to encourage others in collaborative problem solvingand engage people in problem solving without taking over
• Implementation/Execution – I am great at organizing and managing multiple
priorities and/or projects by using appropriate methodologies and tools
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• Administrative Services Knowledge – I understand methodologies and
processes for coordinating and providing office administrative, clerical andsupport services.