Christian CarterPerformance For All @ University of

Bristol

Can we improve organisational performance?

Absolutely..!

The Performance For All Project

The Challenge

“The challenge that we face, alongside the rest of the ‘public’ sector, is how to maximise the performance potential of every member of staff, so that we as an organisation are able to meet the demanding strategic objectives that we face both in the immediate and long term future”

• Move from ‘tax’ to ‘consumer’ funding system

• Changing demands (customers, clients and stakeholders)

• Competition (inc HE in FE) and increasing role of the private sector in provision

• Internationalisation / Brand / Reputation

• Opportunities presented by technology and social media

• Changing needs of a modern workforce

• Elimination of the ‘job for life’ culture

• Rise of the ‘knowledge worker’

Higher Education Challenges...

• Annual appraisal (no evidence it adds value)• 1:1’s (sometimes, but vague)• Job Descriptions (moment in time – out of date)• Grades and profiles (essentially a JE tool)• ‘Performance management’ process (stick for the

few)• Training programmes (‘scatter gun’ at best)• Luck (probably a big slice of)• Pretty much the same as always

What have we been doing?

• “Our Staff Review and Appraisal Process is seen as box ticking”

• “We find it difficult to communicate our plans so our people are engaged”

• “We need a way to embed new behaviours with staff”

• “We have poor links between staff training needs and strategic objectives”

• “Our reward strategy needs to recognise excellence better”

• “We want to know where our ‘emerging talent’ is”

• “We want to introduce our new staff better to the organisation”

How people tell us “its not working”

We want to be better

Greater than the sum of parts

Factors affecting individual performance?

• Currently…

Need a change of practice?

Management Objectives

Team Objectives

Team Objectives

Team Objectives

• The future…

A change of practice?

University

Team

StudentFaculty

Individual

• Automate ‘process’ from the centre via web

• Significantly improving the quality and impact of goal setting

• Link individual, team, department and organisational goals.

• Ensure that people, teams and the organisation are ‘on target’

• Use Management data to automatically start the right conversations

• Communicate, monitor and highlight training in areas

• Promote competency and behaviour frameworks that add value

• Deliver better corporate succession planning

• Provide ‘dashboard’ for future local metrics, tools and KPIs

• Offer a tool that is simple and good value to purchase with no training

• Create something ‘bespoke’ to different internal audiences

PFA thinking differently to offer a way forward

• Co-ordinated by University of Bristol (est. Aug 11), open to HE (and FE) internationally.

• Steering Group of 6 HR Directors

• Developing the requirements for an education specific Performance Management system.

• Exploring the challenges to create a realistic and achievable implementation path.

• Supported by IT/OD Specialists

Project overview

• 34% of time at work is spent on tasks that have limited impact on organisational goals

• 2% productivity improvement would equate to an efficiency saving / reinvestment opportunity here of £446k p.a (Based on £22m staff costs)

• Effective objective setting can improve productivity by up to 56%

Return on investment?

• 85% do not want to return to the ‘old’ process

• Understanding dept goals rose from 38% to 68%

• 68% of people found the new process helpful in supporting the setting of goals

• 76% of people found the new process helpful in understanding essential training

Local Evaluation

• Share best practice, ideas and resources– Networking events– Web resources– Membership contact details

• The software – user, developer, partner • A Simitive client account manager

PFA Partners Receive

The Project Team

                      

                 

                

                   

             

                  

                            

          

          

                    

                     

                            

                     

            

                            

                  

               

                            

                    

              

                            

                            

          

                            

                            

            

                            

                     

                         

                       

                            

                            

                           

                            

               

                  

                         

                            

                         

                           

                     

             

                            

                 

               

          

                            

                     

                            

                      

                     

               

Our Partners