Chapter 7Chapter 7

Professional and Professional and Social Social

CommunicationCommunication“Character is the most effective means of persuasion.” – Aristotle

Character and PersuasionCharacter and PersuasionWhat is the meaning of character and persuasion?

What persuades you?

What does protocol mean?

What is chain-of-command?

Why is it important to show that people matter?

What can you do What can you do to show respect?to show respect?

Look people in the eye.

Offer a firm handshake.

Introduce people.

Quit talking when boss or teacher is ready.

What are tones?What are tones?Aggressive tone

My way or the highwayWants to win at all costs

Nonassertive toneDoesn’t talk muchBacks downHard to read

Assertive toneDirect, but tactfulConsiders location, timing, intensity, relationshipsSolves problems

What are People Skills?What are People Skills?

People like you.

You know protocol.

You respect chain-of-command.

You know how to get people to work together.

What to do when someone What to do when someone enters a conversationenters a conversation

IntroductionsAddress people by name.

State what you are doing.

Introduce others.

Make connections.

Make people feel included.

What are Conversation What are Conversation Blockers?Blockers?

Talking too much

Talking too little

Interrupting

How do you offer How do you offer criticism?criticism?

Constructive vs. DestructiveDestructive Language You are always late. You mess everything up. You’re lazy.

Constructive LanguageYou are missing a lot. You’d help yourself by showing more attention to detail.I know you could show more intensity.

How to receive criticismHow to receive criticism

Maintain composure

Listen - let others finish

Ask questions

ABCs of DirectionsABCs of Directions

Always

Be

Clear, Complete & Concise

Language and DressLanguage and Dress

How should you make adjustments?

Types of LanguageTypes of LanguageInformal Language

For friendsIncludes slang and inside

Standard LanguageCommonly acceptedUsed in school and on the jobUses proper grammar and sentence structure

Technical LanguageUsed on the jobUses abbreviations and terms

DressDress

Adapt to the occasion.

Be as dressed as those around you.

Respect your employer.

Maintain professionalism.

Be neat and well groomed.

Respect DifferenceRespect Difference

Age

Gender

Ethnicity

Why?Why?

Women spend 85% of consumer $Older Americans spend more than $600 billion each year32 million people in the U.S. speak a language other than English

Women85%

Seniors$600 billion

32 million non-

English

How to Promote DiversityHow to Promote Diversity

Be open-minded

Be tolerant

Be empathetic

Recalling the FactsRecalling the FactsWhat does protocol mean?What telegraphs your mood and attitude?What approach should you take when communicating?What does tact mean and why is important to practice?What elements show that you have “people skills”What are the types of language?How do you determine what you should wear in social and business situations?What does “respecting differences” mean?

Look Back on Page 200 of textbook

VocabularyVocabularysocial communicationprofessional communicationprotocolchain-of-commandcourtesytacttoneaggressive tone

nonassertive toneassertive tonepeople skillsdialogueinformal languagestandard languagetechnical language

List on Page 173 of text book