SMART SERVICE® PLANSWHOLE HOUSE, HOME COMFORT, SELECT SERVICE, KITCHEN AND LAUNDRY

1-888-BGE-HOME

bgehome.com

MD HVAC #01-7302; WSSC #70751; MD Master Plumber/Gas Fitter #02-6739; Balto. Co. Master Plumber/Gas Fitter #MP-9502; MD Master Electrician #12501

BGE HOME is not the same company as BGE, a regulated utility.

Smart Service Plans

© 2015 BGEHOME 12/16 SSMD17-SSP

CHOOSE THE PLAN THAT’S RIGHT FOR YOU!

The above Smart Service plans include the following special features:

• 10% off any heating/air conditioning full system replacement• 5% off any water heater replacement • 10% off any home improvement product

(Above discounts are in addition to any advertised offer.)• Notification of special BGE HOME promotions• 10% off any plumbing/electrical service call• 100% of covered parts for any service call• 100% of labor costs for any service call• Priority service Customer benefits are detailed in the terms and conditions.

Whole House

• Heating/Air Conditioning System, Water Heater, Refrigerator, Range, Dishwasher, Washer and Dryer

• 100% of Covered Parts & Labor

• Annual Efficiency Tune-up of Heating/Air Conditioning System

Home Comfort

• Heating/Air Conditioning System and Water Heater

• 100% of Covered Parts & Labor

• Annual Efficiency Tune-up of Heating/Air Conditioning System

Select Service

• Heating/Air Conditioning System and Water Heater

• 100% of Covered Parts & Labor

• 20% Discount on Annual Efficiency Tune-up of Heating/Air Conditioning System

Kitchen

• Refrigerator, Range and Dishwasher

• 100% of Covered Parts & Labor

Laundry

• Washer, Dryer and Water Heater

• 100% of Covered Parts & Labor

SMART SERVICE FROM BGE HOME IS YOUR PROTECTION AGAINST COSTLY, UNEXPECTED REPAIR COSTS ON HOUSEHOLD EQUIPMENT AND APPLIANCES.

What would happen if your central air conditioner broke down during the heat of summer, or your heating system stopped working? Suppose your refrigerator went on the fritz just after the manufacturer’s warranty expired? Emergencies like these need to be addressed quickly and they could be very expensive.

Affordable Coverage

For pennies a day, Smart Service protects your family budget and provides peace-of-mind. In fact, Smart Service is so affordable that even one breakdown could instantly cover the entire cost of the plan. BGE HOME certified technicians will fix it right the first time. You pay absolutely nothing for covered parts and labor.

Are You Prepared? With Smart Service You Can Be.

Smart Service covers nearly all makes and models of heating and air conditioning equipment, water heaters and major household appliances.

You will enjoy the convenience of being able to reach BGE HOME 24 hours a day, 7 days a week. If emergency service is required, a certified technician will provide a swift response. You’ll have peace-of-mind knowing that a certified BGE HOME technician will come to your home to make the required repairs.

CALL US TODAY!

1-888-BGE-HOME bgehome.com

OUR SERVICE PLANS COVER THESE PARTSHeat Pump (Outdoor Unit) and Central Air Conditioning

• Fan assembly• Defrost control and timers

(heat pump only)• Capacitor• Relays (central air

conditioner only)• Controls• Transformer• Thermal fuses

(heat pump only)• Metering devices**• Reversing valves**

(heat pump only)

• Compressor**• Indoor and outdoor coils**• Crankcase heater

(external only)• Valves (central air

conditioner only)• Accumulator, filter dryers

and connecting refrigerant lines**

• Fan control• Thermostat and exposed

wiring*

Electric Heat• Sequencers• Transformer• Heating elements• Limits• Belts and pulleys• Fan relay and internal wiring

• Fans, including bearings, housing, blades, motor and capacitor

• Thermostat and exposed wiring*

• Condensate pump

Washer• Door latch• Power cord• All operating controls, knobs

and switches• Timer/bleach dispenser• Door springs• Valves (mix and suds saver)

• Tub• Agitator• Washer basket• Internal wiring• Pump, motor, clutch, brake,

transmission, belts, pulleys and solenoids

Gas Heat System (Forced Warm Air, Hot Water and Steam)

(Water leaks at the circulator flanges or piping are not covered. Oil fired furnaces are not covered.)

• Draft hood• Fan and limit control• Electronic ignition and circuit

boards• Transformer• Built-in draft inducer motor• Gas controls, regulator, gas

valves, pilot (up to two) and orifices

• Fan relay and internal wiring• Belts and pulleys• Fans, including bearings,

housing, blades, motor, and capacitor

• Main burner• Door switch• Thermostat and exposed

wiring*

• Condensate pump• Gauge (hot water and steam)• Built-in relief valve (hot water

only)• Aquastat and internal wiring

(hot water and steam)• Circulator motor, coupling

and circulator pump (up to four zones, hot water boiler)

• Drain cock• Glass gauge, including

tricock (steam boiler)• Low water cut-off and

automatic waterfeed (steam boiler)

• Steam pressure control and internal wiring

OUR SERVICE PLANS COVER THESE PARTSDryer (Electric or Gas)

• Gas burner, valves and control (gas only)

• Timer, controls, and knobs

• Motor, belts and pulleys

• Drum

• Thermostats and limit controls

• Door hinges and springs

• Seals, gaskets, bearings, glides and rollers

• Power cord and internal wiring

• Heating element (electric only)

Range (Electric or Natural Gas)

• Automatic cooking control, timer and clock, convenience outlets

• Ceramic top (electric only)

• Surface elements (electric only)

• Controls and knobs (electric only)

• Oven heat control

• Oven and broiler elements (electric only)

• Door hinges, springs, catches and gaskets

• Power cord and internal wiring

• Self-cleaning components

• Pressure regulator (gas only)

• Surface burners, pilot and gas manifold (gas only)

• Burner cocks and knobs (gas only)

• Oven and broiler burners and related controls (gas only)

Refrigerator

• Ice maker, related controls and knobs

• Door hinges, springs, gaskets and latch

• Defrost control

• Door handle

• Shelves

• Cold control

• Defrost heater, termination thermostat

• Door switches

• Evaporator and condenser

• Meat/vegetable compartments

• Condenser and evaporator fans

• Compressor and related controls

• Power cord and internal wiring

• Sealed system

Water Heater (Electric or Gas)

(Water heater tank failure is not covered. Covers up to 80 gallon water heater. Oil-fired water heaters are not covered.)

• T&P relief valve

• Water valve (if present)

• Anode

• Draft hood (gas only)

• Dip tube

• Drain cock

• Temperature control and thermostats (electric only)

• External and immersion heating coils (electric only)

• Flue baffle (gas only)

• Thermostat (gas only)

• Gas valve regulator (gas only)

• Burner pilot (gas only)

• ECO safety control (gas only)

• 125 lb. valve

SMART SERVICE TERMS AND CONDITIONS

1. This Brochure Terms and Conditions and the

Contract Terms and Conditions constitute a single

Contract for the services described herein. Additional

terms and conditions constituting a part of the

agreement are provided in the Contract Terms and

Conditions itself.

2. Coverage Limitations:

a. HVAC/Water Heater Equipment: This Contracts

does not cover roof top units; electric baseboard units;

air conditioners or heat pumps connected to earth

coupled or ground source heat pumps; electric radiant

heating; oil-fired or oil-condensing units; combination

solid fossil fuel units; commercial applications over

500,000 BTU/HR input; single heating systems that

supply more than two heating zones or heating/

cooling systems partially or completely powered by

solar energy; water heater tanks and water heating

systems partially or completely powered by solar

energy; refrigerant. Service to repair and/or replace

heat exchangers; outside temperature sensors; jacket

trim; decorative parts; chimneys; registers; add-on

power vents; vent connectors; air filters; fuel lines; fuel

storage tanks; fuel shutoff valves; circuit breakers or

exposed wiring; humidifiers and air cleaners (unless

covered under a separate service plan); insulation;

duct work; remote automatic water feed; boiler

sections; solution pumps; internal or external domestic

water heating coils and their associated parts; sealed

systems; or any otherwise covered part which is

inaccessible are not covered. Any service work or

replacement of parts caused by faulty system design

or installation, or the correction of any problem directly

pump or central air conditioner, boiler or furnace,

and water heater. Select Service Plans will cover

labor and covered parts on a heat pump or central

air conditioner, boiler or furnace, and water heater.

Whole House and Home Comfort Plans provide

one annual efficiency tune-up of the heating/cooling

system; Select Service Plans provide a 20% discount

on an annual efficiency tune-up. Kitchen Plans will

cover labor and covered parts on a refrigerator, range

and dishwasher. Laundry Plans will cover labor and

covered parts on a washer, dryer and water heater.

Whole House Limited Plans will cover labor and

covered parts on a refrigerator, range, washer, dryer,

dishwasher, and water heater. Home Comfort

Limited Plans will cover labor and covered parts on

a water heater. Whole House and Home Comfort

Limited Plans will cover labor and covered parts for

heating and cooling system during the manufacturer’s

warranty period and will provide one annual efficiency

tune-up of the heating/cooling system.

5. You must be an active Smart Service Whole House,

Home Comfort, Select Service, Kitchen or Laundry

customer in order to receive plan benefits. HVAC

discount is 10% off (up to $500), water heater discount

is 5% off (up to $100) and home improvement product

discount is 10% off (up to $250) in addition to any

advertised offer. All discounts are not applicable on

previous purchases or in conjunction with any other

discounts unless otherwise noted. HVAC discount

must be used towards high efficiency systems only.

6. To schedule service under this Contract or if you

have any questions, call 1-888-243-4663.

* Coverage excludes digital thermostat unless installed by BGE HOME.** Covered only under manufacturer’s warranty.

connected with the heating system itself, such as

venting air at radiators, expansion tank problems, flow

valves, balancing systems, surging steam systems

or zone valves and zone controls, thermal expansion

devices for water heaters, auto fill valves, flow checks,

boiler feed pumps or steam traps are not covered. Any

increase in utility bills resulting from use of emergency

heat is not covered under this Contract. Any energy

saving devices that are added onto the original

heating/cooling systems unless otherwise stated

above are not covered.

b. Appliances: This Contracts does not cover

appliances more than 15 years old (unless

inspected by BGE HOME, or currently covered by

a manufacturer’s warranty or a continuation of a

BGE HOME service plan); built-in connected,

multimedia or appliance accessories; pedestal

washers; heat pump dryers; multi-functional ranges;

microwaves (unless built-in component of range or

oven combinations).

3. One annual heating/cooling system efficiency

tune-up will be performed for Whole House, Home

Comfort, Whole House Limited, and Home Comfort

Limited plans. Efficiency tune-ups are scheduled at

the customer’s request, during normal business hours

between 7:30 a.m. and 5:00 p.m., Monday through

Saturday.

4. Whole House Plans will cover labor and covered

parts on a heat pump or central air conditioner,

boiler or furnace, water heater, refrigerator, range,

dishwasher, washer and dryer. Home Comfort

Plans will cover labor and covered parts on a heat

Heat Pump Water Heater

• Washable air in-take filter

• Evaporator coil

• Compressor

• Water outlet to the water-cooled condenser

• Water-cooled condenser

• Circulator pump

• Controls compartment (includes control board, transformer, control relays, capacitor, and control key pad)

• Drain line connection

• Upper and lower electric heating element

Tankless Water Heater

• Burner assembly (with ODS)

• Flame rod/electrodes

• Igniter

• Water flow solenoid

• Transformer

• Outlet thermistor

• PC board

• Blower motor

• Inlet thermistor

• Gas valve assembly

( Excludes heat exchanger and heat exchanger thermistor.)

Dishwasher

• Power cord and internal wiring

• Timer

• Selector controls and knobs

• Dish racks

• Door seals

• Spray arm

• Heater element

• Thermostat unit

• Pump assembly and fill valve

• Motor, pump and fan

• Soap dispenser

OUR REPUTATION IS SUPERIOR SERVICE BGE HOME has been providing heating, cooling, electrical and plumbing services in Maryland for decades. We take pride in our satisfaction rating of over 95%, and that 9 out of 10 of our customers would refer us to their family and friends. We are proud to bring this level of customer commitment to you.

At BGE HOME, we stand for quality, reliability and convenience. We strive to build lasting customer relationships by delivering incomparable personal service. So, you can rest assured that every BGE HOME electrician and plumber is carefully trained and certified to make the repair. We are committed to delivering an exceptional experience—before, during and long after the repair.

AFFORDABLE COVERAGE Smart Service protects your family budget, while providing a safe, convenient way to resolve those troublesome electrical and plumbing issues. In fact, Smart Service is so affordable that even one breakdown could instantly cover the entire cost of the plan. For instance, a typical electrical outlet repair could cost around $150, while service on your permanently installed sump pump could cost up to $415.

A $50 deductible, per item, will be charged for each electrical and plumbing service call under the Electrical/Plumbing Plan.

Take the worry out of unexpected repair bills with a Smart Service plan from BGE HOME. Simply call our Customer Care Representatives at 1-888-BGE-HOME (243-4663) for prompt, professional service.

SMART SERVICE® IS YOUR PROTECTION AGAINST

UNEXPECTED ELECTRICAL AND PLUMBING SYSTEM

REPAIR COSTS.

What would happen if your ceiling fan broke down on a hot summer day, or your toilet began to leak? Suppose your well pump failed, or your sewer line was backing up? Smart Service plans provide you access to our team of knowledgeable electricians and plumbers that will respond quickly to make the repair.

ARE YOU PREPARED? WITH SMART SERVICE YOU CAN BE Our Smart Service plans provide comprehensive coverage for your electrical, plumbing and well pump systems, as well as your water line and sewer line. You will no longer have to delay making important electrical or plumbing repairs.

You will enjoy the convenience of being able to reach BGE HOME 24 hours a day, 7 days a week. If emergency service is required for an electrical or plumbing issue, a certified electrician or plumber will provide a swift response.

PEACE-OF-MIND COVERAGEOur service plan provides these outstanding benefits:

• Professional, licensed electricians and plumbers

• Priority service

• Affordable coverage

• Safe, reliable service

• Large parts inventory

• 100% customer satisfaction guarantee

SERVICE CONTRACTS FOR HOME HEATING AND COOLING SYSTEMS, WINDOW AIR

CONDITIONERS, AND WATER HEATERS

Service Plansfor

Home Heating and Air Conditioning Systems

Window Air Conditioners

Water Heaters

Humidifiers and Air Cleaners

Well Pumps

A Constellation Energy Company

SMART SERVICE PLANS ELECTRICAL/PLUMBING, WELL PUMP, WATER LINE AND SEWER LINE

SERVICE PLANS ARE ALSO AVAILABLE FOR:

Laundry Appliances• Washers• Gas and electric dryers

Kitchen Appliances• Dishwashers• Gas and electric ranges and ovens• Refrigerators• Freezers

Home Comfort Equipment• Gas and electric home heating equipment• Central air conditioning and heat pumps• Gas and electric water heaters• Humidifiers• Air cleaners• Generators

Water Equipment• Water neutralizers• Water softeners• Water filter tanks• Water holding tanks

CALL US TODAY!1-888-BGE-HOME | bgehome.com

1-888-BGE-HOME

bgehome.com

MD HVAC #01-7302; WSSC #70751; MD Master Plumber/Gas Fitter #02-6739; Balto. Co. Master Plumber/Gas Fitter #MP-9502; MD Master Electrician #12501

BGE HOME is not the same company as BGE, a regulated utility.

Service Plans

© 2015 BGE HOME 3/16 SSMD16-PEP

BGH_5124_Service Plans for Plumbing Electrical.indd 1-4 1/23/17 9:17 AM

SMART SERVICE TERMS AND CONDITIONS1. This Brochure Terms and Conditions and the Contract Terms and Conditions constitute a single Contract for the services described herein. Additional terms and conditions constituting a part of the agreement are provided in the Contract Terms and Conditions itself.

2. Service made necessary as a result of fire, theft, flood, acts of God, accidental damage, abuse, neglect, vandalism, unauthorized alterations or any other abnormal conditions are not covered. Consequential or other damages resulting from the failure of the system or any part are not included. Systems with pre-existing conditions, faulty design or installation will not be covered.

3. This service plan will cover the adjustment or repair of any functional electrical, plumbing or well pump system part as specified in the brochure drawing. The service plan will cover the adjustment, repair or replacement of the covered water line or sewer line as specified in the brochure drawing. BGE HOME shall not be required to provide repairs exceeding a cost to BGE HOME of $2,000 per Contract year, unless a water line plan (up to $3,000 per Contract year) or sewer line plan (up to $4,000 per contract year).

4. Well pump, electrical/plumbing systems, water line and sewer line systems must meet code requirements and be in good working condition at the time service begins. Water line and sewer line plans are subject to begin 30 days from date of plan sale. Customer shall provide BGE HOME with safe access to and safe working conditions at and around covered products.

5. If an additional service technician, electrician or plumber must be called for assistance on a service call, the customer may be charged for the additional labor.

6. BGE HOME reserves the right to inspect and approve any equipment or system before issuing a new service plan. Any inspections are performed at our regular schedule of charges.

7. The Smart Service Electrical/Plumbing Plan shall cover the adjustment, repair or replacement of the following functional parts that fail through normal use: Electrical—exposed interior wiring; panels and sub-panels (repair only); breakers; fuses; receptacles; GFI receptacles; switches; bathroom built-in exhaust fans (repair only); ceiling fans (replacement will be like-for-like quality, coverage up to $100 per fixture); exposed junction boxes; light fixture repair; outdoor motion-sensor lights; photocells on outdoor lights (no underground wiring). Plumbing—leaks or breaks in water, drain, gas, vent or waste lines (exposed only); toilet mechanisms; toilet wax ring seals; toilet flanges (excluding lead bends); angle stops (if present); main shut-off valves; hose bib shut-off valves (if accessible); permanently installed sump pump (ground water only); drain cleaning (inside house); faucet repair to kitchen sink; disposal repair. The Well Pump System Plan shall cover the adjustment, repair or replacement of the following functional parts that fail through normal use: †well pump (up to $1,200 per contract term); drain valve (inside home only); brass nipple; relief valve (inside home only); pressure gauge; pressure switch; start control box; pump protector; ball valve. The Water Line Plan shall cover the repair or replacement of the primary outside water line that has the flow of water interrupted due to normal wear and tear, leaking or structural failure. Coverage begins at the point of public/well system connection to the point of entry of your home (water meter or main water shutoff valve). The Sewer Line Plan shall cover the repair or replacement of the primary outside sewer line that is impeded due to normal wear and tear, tree roots or structural failure. Coverage begins at the point of public/septic tank waste connection to the point of entry of your home.

8. This contract shall not cover: Electrical—service entrance cables; light fixture replacement; fire or security alarms; intercoms; doorbells; timers; inadequate wiring capacity; power surge or failure; failure due to rodents or insects; non-approved wiring connections or junctions; low voltage wiring systems; landscape lighting; attic power ventilators; associated masonry

or drywall work; central vacuum systems; direct current (D.C.) wiring or components; garage door openers; improper size of panel (overloaded); local, state or federal code violation; power failure; light bulbs; touch pad assemblies; remote transmitters. Plumbing—bathtubs or showers; leaks or breaks in lines caused by freezing; fixtures, faucet replacement, faucet repair (except kitchen sink); shower or tub valves; shower and tub drains; shower enclosures and base pans; caulking; grouting; septic tanks; pressure regulators; water purifiers; water softeners; toilet seat; inadequate water pressure supply; sauna and steam rooms; leaks or breaks caused by foundation movement; water storage tanks; dryer vents; all stoppages in vent and drain lines on outside of house; water heaters; boilers; any associated masonry or drywall work. Well Pump System—well pumps over 10 years old; above/underground piping; cables; ropes and/or electrical lines leading to or away from the pump (including inside of well casing); well casings; storage, holding or pressure tanks; secondary or booster pumps; redrilling of wells; any components (including well pumps) of geothermal and/or water source heat pumps regardless of location or relationship to covered parts. Water Line/Sewer Line—Any shared water or sewer line that supplies service to multiple residences; branch lines that supply secondary buildings; outdoor water systems (ex. sprinkler systems, pools, hot tubs, etc.); any repair or replacement of components associated with the water utility system (ex. meters, curb valves, etc.); well pump system (including the pitless adapter); public sanitation system or septic system; any primary sewer line that is greater than six inches in diameter; any storm sewer lines; sump, trash, grinder or lift pumps.

9. For Smart Service Electrical/Plumbing Plans only—in the event of a breakdown covered in this contract, you shall be required to pay a $50 per call, per item deductible. A deductible payment is required for each claim of an individual breakdown covered under this service agreement. The Smart Service 10% discount for electrical and plumbing service does not apply to the $50 per service call deductible.

10. If an electrical, plumbing or well pump system component covered by this contract is not repairable due to its general condition, or due to the inability of the manufacturer to provide suitable parts, BGE HOME shall have no liability. If service has been rendered, no refunds will be given. Replacement parts may not be available for products greater than ten years old. BGE HOME reserves the right to restrict specific makes of equipment from eligibility due to non-availability of parts, and the choice of parts to be used shall be at the discretion of BGE HOME. BGE HOME will put forth its best effort to provide replacement parts, components or systems of similar mechanical capabilities of the original (where available). However, BGE HOME is not liable to provide exact match in color, type or brand. BGE HOME is under no obligation to upgrade or make modifications to the original system, components or items covered by this Contract.

11. All replacement parts must be supplied by BGE HOME. Customer supplied parts will not be used. For any non-covered plumbing and electrical or well pump system repairs, Smart Service Electrical/Plumbing or Well Pump Service Plan customers shall receive a maximum discount of 15% to be applied against BGE HOME’s standard repair charges.

12. Electrical/Plumbing Smart Service Plans cover labor and covered parts as listed in this brochure. Well Pump Plans will cover labor and covered parts as listed in this brochure. Water Line and Sewer Line Plans include repair/replacement coverage (replacement shall be at the sole discretion of BGE HOME). Service will be performed during normal business hours. Repairs must be performed by BGE HOME technicians, electricians and plumbers.

13. In order to obtain service under this contract, or if you have any questions, call 1-888-243-4663. For billing inquiries, call between 9:00 a.m. and 4:00 p.m., Monday through Friday.

Electrical/Plumbing Plan

Water Line and Sewer Line Plans

OUR SERVICE PLANS COVER THESE PARTS

Well Pump Plan

BGH_5124_Service Plans for Plumbing Electrical.indd 5-8 1/23/17 9:17 AM