Embed Size (px)
Citation preview
How child helpline services utilise new media and technologies to connect with the young
Introduction
Tampere, September 2011
1. Child Helpline International
2. We dealing with New Media
3. New Media in service delivery
4. New Media in organisational development
Child Protection Systems
Non-governmental services
Police, Emergency services
Psychologists, Psychiatrists, Pediatricians
Services provided by government
Online support services
Anti-bullying helplines
Helplines for runaway children
Helplines for sexually abused children
Helplines for internet safety
Anti-trafficking helplines
…….
Main entry gate to child protection system
Helplines on eating disorders
Helplines for suicide prevention
Helplines for sexually abused
children
Helplines for runaway children
Helplines on substance abuse Anti-bullying
helplines
Government servicesHelplines for
disabled children
Police, Emergency services
Psychologists, Psychiatrists, Pediatricians
Where we come from and what we do
2003
47 CHILD HELPLINES FOUND CHILD HELPLINE INTERNATIONAL
2011
152 MEMBERS
167 COUNTRIES
40 POTENTIALS
Europe
38 FULL MEMBERS18 POTENTIAL MEMBERS
6 ASSOCIATE MEMBERS
44 COUNTRIES
Child Helpline International – Europe
116 111
The global movement of child helplines
Our Goals
Provide adequate services to child helplines in all stages of development
Work with the telecommunications sector to ensure that children can access child helplines
Strengthen national child protection systems by improving data collection and use and advocating
before key decision makers
5.6 millioncontacts from Europe
9.4 millioncontacts outside Europe
Contacts to child helplines
15 million contacts
Tampere, September 2011
1. Child Helpline International
2. We dealing with New Media
3. New Media in service delivery
4. New Media in organisational development
How long did it take for the following media to reach 50 million users?
Quiz
Why dealing with new tech?
Where to start?
Stay up-to-date…
…and cool
…and be able to communicate with them
Not to miss the train
We have to involve them!
Tampere, September 2011
1. Child Helpline International
2. We dealing with New Media
3. New Media in service delivery
4. New Media in organisational development
Social Networking
Join the debate!
Thematic content
VoIP
Virtual Environments
Apps
Web Self Services
Games
Tampere, September 2011
1. Child Helpline International
2. We dealing with New Media
3. New Media in service delivery
4. New Media in organisational development
Organisational Operations
Awareness Raising and Marketing
Advocacy and Lobby
Fundraising and Resource Mobilisation
Make It Simple And Transparent
Twitter Updates
Friendraising
Thank you
Thomas Műller
Programme Manager Europe
Child Helpline International
TEL: +31 (0)20 528 96 25
FAX: +31 (0)20 638 76 55
