CHHSProject Review Board (PRB)

CaliforniaDepartmentofSocialServices(CDSS)OfficeofSystemsIntegration(OSI)

ChildWelfareDigitalServices(CWDS)

December15,2017

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Agenda

ØCWS-CARESØ ProjectScope,Objectives,&StatusØ GovernanceStructureØ Roadmaps/ScheduleChallengesØ Budget&ResourcesØ Risks/Issues&MitigationStrategiesØ ProjectSuccesses

ØCWS/CMSØ ProjectScope &ObjectivesØ GovernanceStructureØ Budget&ResourcesØ ProjectSuccesses

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ChildWelfareServices

CaliforniaAutomatedResponseandEngagementSystem(CWS-CARES)

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CWS-CARESProjectScope&Objectives

ØChildWelfareDigitalServices(CWDS)willreplacethemainframe-basedChildWelfareServices/CaseManagementSystem(CWS/CMS)inservicesince1997.

ØThenewdigitalservices,ChildWelfareSystem-CaliforniaAutomatedResponseandEngagementSystem(CWS-CARES),willprovideanewtechnologyplatformandsuiteofdigitalservicestobereleasedincrementallyoverthenextfewyears.

ØThenewdigitalserviceswillprovideanintuitiveuserexperienceandnewcapabilitiesnotcurrentlyprovidedbylegacysystems.

ØThenewdigitalservicesarebeingdevelopedasacollectionofwebapplications,accessiblefrombothcomputersandmobiledevices.

ØThenewdigitalservicesleveragetheprinciplesofAgilemethodology,user-centereddesign,andfree/opensourcesoftware(FOSS).

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CWS-CARESProjectScope&Objectives

Ø Intake(Development)

ØCertification,ApprovalandLicensingServices(CALS)(Development)

ØCaseManagement(Development)

ØCourtProcessing(Procurement)

ØEligibility

ØResourceManagement

ØFinancialManagement

ØAdministration

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ProjectStartDate 7/1/2013

ProjectEndDate 12/30/2019

ApprovedProjectCosts $420,774,069

CWS-CARES Solution

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WorkersUsing Digital Services(ChildWelfare& Licensing)

CWS/CMS –DB2

ApplicationProgramInterface

Field AutomationSystem

(HQDomino Data)

Licensing InformationSystem

CICS-COBOL

Child Welfare Digital Services Presentation

Legacy CWS/CMSWorkstation

Postgres (NewData)

ADABAS DB

Role-basedAuthorization

CALS FAS

Regional Office FAS Regional Office FAS Regional Office FAS

CBC

SearchEngine

Interface Partners(CDCR, SDM)

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CWS-CARESRoadmap(Excerpt)

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CWS-CARESRoadmap(Full)

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CWS-CARESSnapshotDelivery(2018Q1)

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1. PhaseI DeliverytoCoreCountyCWDSParticipants2. PhaseII DeliverytoCoreCounties3. PhaseIII DeliveryStatewide

• IntakeDevelopment• DesignOps Components• TechnologyPlatform• PerformanceandProductionEnvironments

• Network/Infrastructure

• Security• ReleaseManagement• ServiceDesk• ImplementationSupportServices

CWS-CARESProcurementRoadmap

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CWS-CARESProcurementSummary

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CWDSProcurementInitiatives ContractExecution AwardTo

TechnologyPlatformTeam1(TPT1) Jun-16 Taborda Solutions

DigitalService– Intake Aug-16 CaseCommons

BusinessRulesExtraction– Certification,Approval,andLicensingServices (CALS) Nov-16 Xfusion Technologies

ImplementationServices1(Intake/Strategy) Jan-17 OnCore Consulting

DigitalService – CALS Jan-17 CambriaSolutions

DataProjectManager Feb-17 Natoma Technologies

TechnologyPlatformTeam2(TPT 2) Apr-17 HHS TechnologyGroup

DigitalService – CaseManagement1 Jun-17 CambriaSolutions

DigitalService – CaseManagement2 Jun-17 Accenture

DevOps1 – Engineering Jun-17 CivicActions

EngineeringandTechnical ManagementServices Sep-17 OakTechnicalServices

TechnologyPlatformTeam3(TPT-3) Oct-17 HHSTechnologyGroup

AgileCoach2 Oct-17 CambriaSolutions

DevOps2 – ServiceDesk Oct-17 E.K. Associates

TechnologyPlatformTeam4(TPT-4) Dec-17

DevOps3– Engineering Mar-18

DigitalService– CALS2 Mar-18

DigitalService– Court Processing Mar-18

DigitalService– ApplicationDevelopment Mar-18

DigitalService– ResourceManagement Jan-19

ImplementationServices Mar-19

Organizational ChangeManagement(OCM)Services Mar-19

TrainingDevelopmentServices Mar-19

TrainingDeliveryServices Mar-19

CWS-CARESBudget&Resources

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CWS-CARESRisks&MitigationStrategies

Ø CurrentRisksØDataentryintotwosystems

§ IterativeDelivery,RetirementofCWS/CMSØ Informalinformationsecurityriskmanagement

§ ProcessmaturationØLackofSecurityAccessFramework(SAF)functionalityØLackof24/7SAFsupport

§ TransitiontoAWSIAMsolutionØAbsenceofdocumentmanagementstrategy

§ CaseManagementdigitalservicesolutionresearchØUnabletofillkeypositions

§ Enhancedmarketrecruitmentstrategies

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CWS-CARESIssues&MitigationStrategies

Ø CurrentIssuesØUnknownMinimumViableProduct(MVP)targetreleasedates

§ RefiningglobaldefinitionfordigitalserviceMVPØNothavingaTitleIV-EEligibilitydeterminationprocessplanthatisComprehensiveChildWelfareInformationSystem(CCWIS)compliant

§ CollaboratingwithSAWSforsinglestatewideFCEDsolutionØProjectManagementOffice(PMO)understaffed

§ EnhancedrecruitmentstrategiesØSecurityTeamisunderstaffed

§ Enhancedrecruitmentstrategies

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CWS-CARESSuccesses

ØShifttoAgileMethodologyØEstablishAgileDevelopmentPre-Qualified(ADPQ)VendorPoolØUser-CenteredResearch&Design(directCountyparticipation)ØCWDSTechnologyPlatformarchitectureØFirstprojectleveragingAWSCloudInfrastructureØProofofconceptfornewAWSIdentity&AccessManagementsolutionØTechnicalcontractorsbeginJuly2016ØProductdevelopmentinfirstyear

• Search– HistoryofInvolvementSnapshot• IntakeHotline andInvestigations

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ChildWelfareServices

CaseManagementSystem(CWS/CMS)

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CWS/CMSScope&Objectives

ØTheprimarygoaloftheday-to-dayoperationsofCWS/CMSistoprovide:

ØCWSworkerswithimmediateaccesstochildandfamilyspecificinformationinordertomakeappropriateandexpeditiouscasedecisions.

ØCWSworkerswiththecasemanagementinformationneededtoeffectivelyandefficientlymanagetheircaseloadsandtakeappropriateandtimelycasemanagementactions.

ØStateandcountyCWSmanagementwiththeinformationneededtomonitorandevaluatetheaccomplishmentofCWStasksandgoals.

ØCWSagencieswithacommondatabaseanddefinitionofinformationfromwhichtoevaluatetheCWSprograms.

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CWS/CMSBudget&Resources

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OSI Spending Authority Budget Item 2017-18 Budget

Actual Expenditures

Projected Expenditures

Personnel Services 5,460,646 503,473 2,622,401 General Expense (OE&E) 1,015,019 - - Hardware & Software (OSI) 389,309 48,475 340,834 Travel In State 210,160 - 210,160 Travel Out Of State 4,720 - 4,720 Administrative Overhead 1,843,257 35,176 - Prime Vendor (IBM) 31,043,938 7,226,682 23,817,256 Technical Support (County HW/SW) 3,953,931 877,300 3,076,631 Consultant Services 1,120,079 123,241 436,105 OSI Spending Authority Total 45,357,069 8,734,259 30,424,346

CDSS Local Assistance Budget Item 2017-18 Budget

Actual Expenditures

Projected Expenditures

State Data Center 22,475,776 4,737,242 18,948,968 Data Quality Clean-Up 2,900,000 - - Consultant Services 247,182 - - CDSS Local Assistance Total 25,622,958 4,737,242 18,948,968

CWS/CMS M&O Project Total 70,980,027 13,471,501 49,373,314

2017-18 CWS/CMS M&O Budget/Expenditure Report Summary

CWS/CMSSuccesses

ØDataClean-UpØContinuumofCareReform(CCR)ØWindows10/Office2016Upgrade

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