CHC50608 Diploma of Community services

CHCCOM504A Develop, implement and promote effective workplace

communication ppt# 4

Quality workplace writing/ written materials

ObjectivesObjectives

• Quality written materials

• Types of written communication• Record keeping• Importance of record keeping and documentation• Documenting requirements

AASW documenting guidelines - http://www.aasw.asn.au/whatwedo/ethics-faqsAPS documenting guidelines - http://www.psychology.org.au/Assets/Files/NewCode160807WEB.pdf

Types of written documents in Community Services Types of written documents in Community Services WorkWork

• Case notes

• Minutes of meetings

• IT database

• Routine and complex case reports

• Proposals,

• Projects plans

• Spreadsheets

• General internal and external correspondence

• Published and marketing materials

• Speeches

• Instructions including procedures and policies

• Submissions

Record KeepingRecord Keeping

• The system is intended to store data/information and in some cases, depending on availability of software programs attached to the system, it might analyse needs.

• It includes dcumenting and storing information about a wide range of things.

Importance of record keeping and Importance of record keeping and documentationdocumentation

• Any record keeping system should be accurate, reliable, easy to follow, consistent as to the basis used and be very simple.

• Keeping accurate and up-to-date records and documents is vital to the success of any business.

• Good record keeping and documentation is vital in regards to meeting the financial commitments of the business and providing information on which decisions for the future of the business can be based.

• While the business maintains records to monitor and record its normal business activities, it is also necessary because of obligations under the laws.

Documenting requirementsDocumenting requirements

Some common documenting requirements:

• Report how effectively and efficiently eash strategy/program is being delivered.

• Develop any recommendations.

• Recommend strategies to stregthening coordination and collaboration.

• Identify strategies to for engaging other stakeholders.

• Describe the support/service roles of each staff memebr.

• Include recommendations for suggested future directions.

• Report on evaluation and good practice activities used.

• Report on funding requirements and financial situations.

Resources Resources • Beebe SA, Beebe SJ & Redmond Mu 2010 Interpersonal communication: relating to others: International, 6 th edn., Pearson

Education/ Heg USA• Chenoweth L & McAuliffe D 2011 The road to social work & human service practice, 3 rd edn.,Cengage Learning Australia. • Corey G, Corey MS & Callanan P 2011 Issues and ethics in the helping professions, 8th edn., Cengage Learning: Brookes/Cole ,

United States. • DeVito JA 2011 Essentials of human communication: International, 7 th edn., Pearson Education/ Heg USA• Geldard D & Geldard K 2011 Basic personal counselling : a training manual for counsellors, 7 th edn., Frenchs Forest,

N.S.W.Pearson,Sydney.• Ivey AE, Ivey MB & Zalaquett CP 2010 Intentional Interviewing & counselling, Facilitate client development in a multicultural

society, 7th edn., Brooks/Cole Cengage Learning• Kenny S 2011 Developing communities for the future, 4th edn., Cengage Learning Australia. • Maidment J & Egan R (eds) 2009 Practice skills in social work & welfare, 2nd edn., Allen & Unwin, Australia. • McDonald C, Craik C, Hawkins L & Williams J 2011 Professional practice in human services organisations, Allen & Unwin,

Australia.• O’Hara A & Pockett R (eds) 2011 Skills For Human Service Practice: Working with Individuals, Groups and Communities, 2 nd edn.,

Oxford University Press, Australia/ New Zealand • Pearson JA 2009 The Interpersonal Communication Book 12th edn., New York: Pearson Education• How to use an interpreter by SWITCH http://en.wikipedia.org/wiki/Interview• Images http://www.google.com.au/search?

q=images+of+written+documentation&hl=en&biw=1024&bih=585&prmd=imvnsfd&tbm=isch&tbo=u&source=univ&sa=X&ei=jS7DTvmXNebKmQWBj5WOCw&sqi=2&ved=0CCgQsAQ

• http://www.google.com.au/imgres?q=images+for+interviews&hl=en&sa=X&biw=1024&bih=585&tbm=isch&prmd=imvns&tbnid=RGq7BnHrxXxK-M:&imgrefurl=http://www.avwrites.com/%3Fcat%3D14&docid=Q8zr7TT5MAGt2M&imgurl=http://www.avwrites.com/wordpress/pix/iStock_000009905754XSmall.jpg&w=251&h=166&ei=DR3DToyKDqSDmQXfyOWICw&zoom=1&iact=rc&dur=266&sig=114898761404315981950&page=7&tbnh=100&tbnw=151&start=110&ndsp=18&ved=1t:429,r:1,s:110&tx=55&ty=54