C10  

“Services to Business”

Charter for Employers Our Mission

To inspire Individuals, Communities and Rural Businesses by Delivering World Class Education and Skills Accessible to All.

Reaseheath College

Reaseheath, Nantwich, Cheshire

CW5 6DF

Telephone: 01270 613195

Fax: 01270 625665

Email: hub@reaseheath.ac.uk

Website: www.reaseheath.ac.uk

 

    C10  Vision We will:

§ Become the recognised premier land-based College § Achieve excellence through fully realising potential § Provide world class facilities and resources § Develop and grow the business and brand § Champion innovation and enterprise § Drive participation through actively promoting equality of opportunity

Charter for Employers The College supports employers through its offer to businesses. This enables the College to offer multiple solutions to businesses across the whole spectrum of skills, enterprise and innovation. This charter explains to employers what they can expect from the College, and also, in return, what the College expects of its employers. What an employer can expect the College to provide:

§ Enquiries regarding business and workforce development to be addressed promptly and flexibly by courteous and friendly staff.

§ Information, advice and guidance across the whole spectrum of recruitment, workforce development and retention.

§ High quality learning opportunities both inside and outside the workplace delivered by well qualified and well briefed staff which meet your identified business needs.

§ Access to opportunities for staff progression from Skills for Life (Literacy, Numeracy and Language) through to Honours Degrees.

§ A referral to an alternative solution where we are unable to assist. § Appropriate accreditation of learning including support for accreditation of workforce

development. § Access to high quality up to date resources. § Where appropriate, reports on employees’ progress as agreed. § Feedback surveys and evaluation processes on areas such as the performance of our staff,

standard of training and its impact. § Up to date information about our products and services.

We ask employers to:

§ Commit to the duration of the programme including honouring commitments to release employees from working duty as required.

§ Honour commitments to support your learners throughout the assessment process e.g. through work based assessors, expert witness testimony etc.

§ Comply with the legislative framework for Health and Safety, Equal Opportunities and the College’s Safeguarding requirements.

§ Provide feedback on the service received and contribute to the process of continual improvement.

§ Provide us with as much information about their requirements as possible and help us shape the design of programmes.

§ Pay all invoices according to agreed terms.

    C10  

Our Service Standards § We will respond to all enquiries in a professional and timely manner. § We will respond to initial inquiries within 2 working days with a named contact. § We will maintain accurate records of employer details and engagement history. § Arrange for an organisation needs analysis within 10 working days if requested. § If we are unable to provide appropriate solutions to the organisation’s training needs we will

refer you to brokerage service or an alternative provider. § We will provide accurate and clear proposals of programmes/courses/training events

including costings and objectives within 10 working days from discussing and identifying the organisations needs.

§ We will provide clear and accurate information about the college, the programme and provide progress reports as required. This information will remain confidential and will not be used for commercial gain.

§ Deliver a programme using high quality up to date learning resources and specialist staff familiar with the needs of your workforce and your sector.

§ We will gather employer feedback on the quality and responsiveness of the course at the end of the programme and review any further or unmet requirements within 10 days of the end of the programme.

§ We will keep in touch with the employer on an agreed basis to meet future requirements. Feedback The College is committed to gathering feedback from the industries and businesses that it serves to improve the training and development programmes we offer. Opportunity is made within our courses and training events to provide feedback on arrangements and delivery. This feedback is analysed, reported and action taken. We always welcome the opportunity to discuss your feedback on what works and what doesn’t work so we can tailor future programmes specifically to the needs of your business. If you would like to provide individual feedback to us please feel free to write to the Director of Learning and Quality. Of course we hope that you will not have any occasions to complain about the College. However, if you do feel you should wish to raise a complaint that has not been resolved then please follow the College Complaint procedure available on www.reaseheath.ac.uk or contact 01270 613195.

     

Author/Reviewer Meredydd David Date of last revision November 2012 Authorising body/Date Directorate/29th January 2013 Date of next review February 2018 Published on: Staff Intranet, E & D SharePoint Page, Student Intranet, College Policies Website Page and E&D Website Page

     

    C10  

Equality Analysis Form

1. Author: Meredydd David Date analysis commenced: 26/11/12

2. Brief Description of Strategy, Proposal, Policy, Procedure or Practice

Charter for Employers

Revised / New

3. Relationship where appropriate with other policies/procedures or practice

4. Does the Strategy, Proposal, Policy, Procedure or Practice impact on the College l

learners, employees or others? If yes, the document is ‘equality relevant.’ If not

please record the reasons for this decision.

Yes

5 i Who are the Key Stakeholders involved with this analysis:

College Staff

Employers

5ii Identify source of stakeholder views:

Members of Senior Management Team

Employers

Quality and Standards Committee

    C10  

6. Summarise the key comments and evidence from stakeholders which reflects upon

how the proposed document assists in meeting the three aims of the Public Sector

Equality Duty:*

• I  think  the  Charter  makes  good  reference  to  the  customer  service  element  that  employers  should  expect.    I  am  not  sure,  however,  that  this  is  currently  achieved  across  College,  and  would  worry  that  our  service  currently  falls  below  this.    Suggest  also  that  the  team  “Access  to  high  quality  resources”  is  amended  to  include  reference  to  “high  quality  up  to  date  resources”.  

 

• We  need  to  improve  our  enquiries  system,  it  is  not  systematic  nor  can  you  depend  on  it  to  be  accurate  and  timely.    IAG  good  for  FE  but  needs  improving  for  HE.  No  issues  with  Equality  and  Diversity.  

 

• Succinct  yet  gives  adequate  coverage.    

• As  an  Employer  it  is  clear  what  I  will  get  and  how  to  work  with  the  College.    It  is  also  clear  what  the  College  will  deliver.    It  is  important  that  support  and  checks  are  in  place  to  ensure  the  delivery  of  these  commitments.  

 

• Very  clear  and  thorough.    The  fact  that  you  are  consulting  on  this  demonstrates  that  you  are  committed  to  working  with  employers  and  partners.    Our  only  suggestion  is  that  you  revisit  ‘We  ask  Employers  to’  section  and  reword  some  of  the  bullet  points  so  that  it  flows.  

 

• Good  approach  which  makes  clear  to  employers  their  role!    

• Meets  all  our  expectations.    

• Felt  the  first  paragraph  of  Charter  for  Employers  could  be  made  clearer,  had  to  read  several  times  to  fully  understand.  

 

• I  think  the  Charter  is  well  on  the  way  to  meeting  the  expectations  of  industry  standards  from  education.    Reaseheath  service  standards  need  working  on  but  I  have  noticed  improvements  in  the  last  few  months.  

 • Do  we  need  a  comment  on  maintaining  confidentiality  of  information  given  to  us  by  

employers?  

    C10  What evidence has been collated to inform this analysis. If there is no evidence available, detail should be provided for this decision.

Characteristic Comments

Disability The Employer Charter is the same regardless of Disability.

Gender The Employer Charter is the same regardless of Gender.

Transgender The Employer Charter is the same regardless of Transgender.

Race or ethnicity The Employer Charter is the same regardless of Race or Ethnicity.

Religion or belief The Employer Charter is the same regardless of Religion or belief.

Sexual orientation The Employer Charter is the same regardless of Sexual orientation.

Pregnancy / maternity The Employer Charter is the same regardless of Pregnancy/maternity.

Marriage or Civil partnership (only in respect of eliminating unlawful discrimination)

The Employer Charter is the same regardless of Marriage or Civil partnership.

No major change needed: YES/NO Adjustment required: YES/NO

    C10  SMART actions required to address any Equality & Diversity issues raised through consultation:

None

Proposed Date of Equality Analysis review: February 2018

When this form is completed, please send it with the relevant Strategy, Proposal, Policy, Procedure or Practice for validation by the Senior Management Team.

Authorised by the Senior Management Team:

Date: 29th January 2013

Copy to the Clerk to the Board (Policies only)

Date: 7 March 2013

Copied received by the PA to the Clerk to the Board

Date: 7 March 2013