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Charlotte Marie Lewis

1319 Fort Myer Drive, Apt G1 925.285.4627

Arlington, VA 22209 CharlotteMLewis@gmail.com

PROFESSIONAL OBJECTIVE

Proactive public health professional committed to better health for the population, better care for

individuals, and lower healthcare costs through improvement.

PROFESSIONAL EXPERIENCE

Office of Personnel Management, Healthcare & Insurance, National Healthcare

Operations, Washington, DC 07/2014 – Present

Program Analyst

Developed Quality Rating System (QRS), Qualified Health Plan (QHP) Enrollee Survey, and

Quality Improvement Strategy (QIS) analyses and guidance for the Multi-State Plan (MSP)

Program

Reviewed MSP applicant issuers’ proposed Essential Health Benefits for quality and standards

met (2014, 2015, 2016)

Oversaw MSP Portal Application Management and Contract Management modules as SCRUM

Product Owner

Consulted for the Federal Employee Health Benefit (FEHB) Program Performance Assessment

Measures Workgroup

Department of Homeland Security, US Coast Guard, Washington, DC 01/2014 – 07/2014

Program and Policy Analyst, Presidential Management Fellow Rotation

Developed standardization and efficiency policy and procedures for the Special Needs Program

Selected mission readiness, healthcare (clinical, pharmaceutical), finance, customer service

metrics for the Commandant’s Strategic Plan on Population Health

Produced the Family Services Division marketing campaign

Office of Personnel Management, Healthcare & Insurance, Federal Employee Insurance

Operations, Washington, DC 08/2012 – 08/2014

Program Analyst, Presidential Management Fellow

Developed Healthcare Effectiveness Data and Information Set (HEDIS) quality measures for

the FEHB Program

Developed Program Integrity Measures for FEHB Fraud and Abuse Special Investigative Units

Reviewed applicant issuer health benefits for the National Healthcare Operations Multi-State

Plan Program California Department of Public Health, Office of AIDS, Sacramento, CA 01/2012 – 06/2012

Graduate Student Assistant

Analyzed the National HIV Behavioral Surveillance data

Developed a behavioral change program to limit HIV incidence among high risk individuals

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Carnegie Research Institute, Stanford, CA 06/2010 – 09/2010

Research Assistant

Studied the prevalence of microtubules in plant guard cells

Manipulated and reported data via Fiji Software and Excel

Presented findings at the NASA AMES Research Center Santa Clara University, Santa Clara, CA 03/2009 – 06/2010

Research Assistant

Evaluated the life cycle and mating behaviors of the California Willow Beetle

Created an original study of the reproductive behaviors

Collected and analyzed field and experimental data, present findings at 35th Annual West Coast

Biological Sciences Undergraduate Research Conference Santa Clara University, Santa Clara, CA 01/2009 – 03/2010

Teaching Assistant, Biology Department

Instructed students in introductory biology studies, conveyed proper lab techniques, developed

lecture presentations, held office hours, and graded coursework Casa de la Solidaridad, San Salvador, El Salvador 06/2009 – 07/2009

Volunteer at El Hospital de Benjamin Bloom and El Hospital de las Mujeres: La Maternidad

Organized an effective way to maintain sanitization in the children’s cancer treatment unit

Assisted doctors and nurses with patient care and secured medical records

Worked with individuals in the Los Nubes community, Las Flores women’s center, and Soya

food service

SKILL HIGHLIGHTS

Language: English, Proficient in spoken and written Spanish

Computer: Fiji, SPSS, SAS, Microsoft Office (Access, Visio, Word, Excel, Outlook), Adobe

Relevant Courses: Physiology, General/Organic Chemistry, Physics, Evolution, Ecology, Cell

Biology, Genetics, Virology, Immunology, Epidemiology, Biostatistics, Vectorborne Infectious

Diseases, Global Infectious Diseases, Health Care Administration, Social and Behavioral Health,

Environmental Health, Developmental Nutrition, Health Care to Underserved Populations

EDUCATION

Loma Linda University, Loma Linda, CA Present

Doctor of Public Health Student

University of California, Davis, Davis, CA 06/2012

Master of Public Health Santa Clara University, Santa Clara, CA 06/2010

Bachelor of Science Biology, emphasis in Biomedical Sciences, Cum Laude Federal Training

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Contracting Officers Representative Course, Social Media for Government Communications,

Performance Management, FOIA, Benefit Officers Conference, NIH Military Connected Children

with Special Healthcare Needs and Their Families, SCRUM Product Owner Honors and Awards

2015 OPM Director’s Award for Excellence in Support of Strategic Goals, Presidential Scholar of

Santa Clara University (SCU) at Entry, Honors Student of SCU at Entry, Beta Beta Beta Biological

Honors Society, Thomas J. and Arlene Bannan Memorial Scholar, Robert C. Byrd Scholar, Kent T.

Morrill Scholar, Cabrillo Civics Club Scholar, National Society of Collegiate Scholars, Sigma Xi

Scientific Research Society Member, 2012 Presidential Management Fellow

PUBLICATIONS and PRESENTATIONS

2014 AMSUS – The Society of Federal Health Agencies – The Special Needs Program – Best Practices in

Research and Standardization [Poster Presentation]

2013 AMSUS – The Society of Federal Health Agencies – Measuring Quality in the Federal Employees

Health Benefits Program [Podium Presentation]

Eisinger W, Kirik V, Lewis C, Ehrhardt D, Briggs W. Arabidopsis Guard Cell Microtubule Distribution.

Molecular Plant, 2012.

ADDITIONAL EXPERIENCE AND ACTIVITIES

Kappa Alpha Theta Chapter President, Vice President of Education, Scholarship Chairman; Court

Appointed Special Advocate (CASA) Volunteer; Special Olympics Volunteer; 2007 Mexico Study Abroad;

Avid Marathon Runner; Skydiving Enthusiast; Golf Novice