Charlotte Jones - Resume 3 Lambent Road Eglinton WA 6034 M: 0433 248 585 E: cjones06au@hotmail.com QUALIFICATIONS Certificate III in Education Support West Coast Institute of Training Completed 2012 Key achievements: • Obtained qualification to provide care, instruction and supervision for

children from kindergarten to year 12. • Implemented planned education programs, assisted students in their

learning and development, contributing to the health and safety of students.

• Supporting student with additional needs. • How to work effectively with culturally diverse students and colleagues. • Effectively interacting with children confidently and conflict resolution. • Planning and preparing educational programs relating to the curriculum

framework. • Planned and created a game for children to play and learn mathematics. • Developed skills in professional communication, research, analysis and

group presentations. • Participated in work placement at Quinns Beach Primary School with

mentor Helen Kelley (Education Assistant) and Vanessa Kenneally (Early Childhood Teacher).

• Collaborating with staff in classroom next door, Karen Perry (Education Assistant) and Leeanne Tana (Early Childhood Teacher).

Diploma of Multimedia West Coast TAFE 2006 Completed 2008 Key achievements: • 3D and 2D animations • Photography • Participating in company logo and game designs • Web designing • Using and problem solving technical equipment. Intermediate Creative Photography Central TAFE Completed 2010 Key achievements: • Learning the use of multiple camera types and accessories. • Manual photo settings. • The use of natural and studio lighting. • Editing software.

EDUCATION ASSISTANT EXPERIENCE Daycare Trial TinyBeez Daycare Centre December 2016 • One shift in the toddlers room. • Emergent learning. • Playful activities. • Planning and executing a Christmas activity. • Promoting eating healthy and maintaining hygiene. • Supervising children. • Assisting with encouraging toddlers to sleep. • Reading a story to the children. • Encouraging fine motor skills. • Keeping every experience positive for the child but also keeping firm. Special Needs Education Support Clarkson Primary School October 2013- January 2014 Fixed term contract Years 6 & 7 • Working one to one with a student in Year 6 with Autism. • Implementing calming techniques to deal with conflicting issues and

outbursts. • Developing and maintaining a mutual relationship and respect. • Assisting the teacher with other students in the classroom. • Working with another Special needs education assistant who was

assisting another student. • Assisting a Year 7 student with learning difficulties. • One to one activities on the computer. • Excursions, encouraging participation with other students. • Confidence building through socialization. • Developing a relationship in order to achieve goals in mathematics. Education Support Relief Quinns Beach Primary School 2012-2014 Neerabup Primary School Clarkson Primary School Wanneroo Primary School • Mainstream and Severe Medical Health condition. • Regular diabetes tests, record keeping. • Monitoring SMH student throughout school days. • Ensuring correct diet achieved and levels maintained. • Following protocol when student becomes unwell. • Assisting with special needs one to one support. • Planning, attending assemblies, productions. • Use of technology in the school environment. Kindergarten Education Support Quinns Beach Primary School work placement 2012 • Guided children with literacy and mathematics

• Planned and prepared activities • Supervised children with additional needs and provided input on children’s

achievements • Assisted teachers with classroom activities. • Maintaining a clean and safe environment. • Worked with small groups to provide support with mathematics and

literacy concepts. • Provided one to one support for children with reading and other learning

difficulties. • Presented a PowerPoint presentation regarding 000 and emergency

procedures. • Experience using smart boards and iPads in a school environment. • Supervising and observing children during outdoor plays, monitoring

student’s behaviours. • Storytime reading to the classroom. • Presented the classroom for Mother’s Day with students work. • Managed a variety of resources and materials. • Carried out relief work when mentor was absent. • Volunteering on school excursions. • Attended weekly morning staff meetings. OTHER PROFESSIONAL EXPERIENCE Animal Attendant West Coast Pet Care (Current employment) • Maintaining a clean safe environment for animals and staff. • Handling large quantities of dogs and cats. • Preparing food and feeding animals. • Cleaning animal runs using specific chemicals. • Moving dogs and providing playtimes. • Walking, grooming and medicating dogs. Retail Assistant ALDI Supermarket 2016 • Load running. • Cleaning, facing, filling shelves. • Cash handling. • Mathematics at the tills. Customer Service Supervisor Masters Home Improvement 2014-2016 • Welcoming customers to the store whilst delegating tasks to staff

members. • Ensuring health and safety of all store associates and customers. • Managing an array of phone calls and customer enquiries. • Conflict resolution. • Dealing with complaints in a courteous manner. • Ensuring there are sufficient cashiers for each shift and finding

replacements when shortfalls occur.

• Planning and organizing staff breaks. • Managing general upkeep and cleaning of the service area. • Monitoring the performance of cashiers, providing coaching and feedback. • Taking messages and communicating with fellow staff members. • Communicating with the store managers regularly. • Organising sausage sizzles with organisations and liaising with the City of

Wanneroo. • Assisting staff with enquiries and I.T technical support. • Accurate data entry and cash handling. • Counting of the safe and reconciling. • Processing sales, refunds and exchanges. • Re-packaging products. Nightfill Operator Kinross SUPA IGA 2008-2013 • Working in a freezer. • Sorting through over stock items. • Heavy lifting. • Maintaining a safe environment. • Distribution throughout the store of frozen and grocery goods from

deliveries. • Maintaining the supermarket cleanliness. • Designing isle ends with products. RELEVANT DOCUMENTATION • Police Clearance • First Aid Certificate • Working with Children card • Current ‘C’ class driver’s license with no demerits. REFEREES • Leeanne Tana

Quinns Beach Primary School 2012-2014 Early Childhood Teacher 0414 994 710 Letter of recommendation available.

• Karen Perry

Quinns Beach Primary School 2012-2014 Education Assistant 0421 041 912

• Heidi Phillip

ALDI 2016 Trainee Manager 0432 661 529

• Paula Karabyn Masters Home Improvement 2014-2016 Customer Service Manager 0419 909 966