Charlie Norwood VA Medical Center

Robert U. Hamilton, FACHE

Medical Center Director

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The Honorable Eric K. Shinseki

One VA Three Branches…

Honoring America’s veterans by providing excellent healthcare that

improves their health life and wellbeing

To be a patient-centered integrated health care organization for veterans

providing excellent health care, research, and education; an

organization where people choose to work; an active community

partner; and a back-up for National emergencies.

The Honorable Robert A. Petzel, MD

Under Secretary for Health for the Veterans Health Administration (VHA)

Mr. Joseph Dalpiaz Acting Deputy Under Secretary

for Health for Operations

and Management

VISN 7

VHA has 21 Networks.

We are in the VA

Southeast Network

Charles Sepich, FACHE

Network Director, VISN 7

Key Leadership

Michelle Cox-Henley

Director for Patient/Nursing Services

Robert U. Hamilton

Medical Center Director

John D. Stenger

Acting Associate Director Dr. Felipe Diaz

Acting Chief of Staff

Management Structure

Medical Center Director

Assistant Director

Chaplain Service

Engineering Service

Environmental

Management Service

Nutrition & Food Service

Police Service

Voluntary Service

Safety Office

Facility Planner

Emergency Management

Veteran Canteen Service

Associate Director

Fiscal Service

Health Administration Svc

Health Information Mgmt

Human Resources

Logistics Service

Privacy Officer

VERA Coordinator

Information Technology

Information Security Officer

Associate Director for

Patient Care Services

Acute Care

Ambulatory Care/CBOC

Community Living Center

Education

Medicine

Mental Health/Rehab

Respiratory Therapy

Surgery/

Sterile Processing Service

Chief of Staff

Affiliations & Education

Audiology & Speech Path

CBOC's (Aiken and Athens)

Dental

Geriatrics

Imaging

Infection Control

Mental Health

Pathology & Laboratory

Pharmacy

Primary Care

Rehabilitation Medicine

Research Service

Social Work Service

Specialty Care

Spinal Cord Injury Service

Surgery

VISN 7

Quality

Management

Mission/ Vision/Values

Mission:

“Serving our Veterans with Care, Compassion, and Commitment!”

Vision:

To be the Healthcare Organization and Employer of Choice!

Values:

Integrity, Commitment, Advocacy, Respect, Excellence

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Strategic Focus

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Charlie Norwood VA Medical Center

• 1B complex facility

• Two-division facility (Uptown and Downtown) 3 miles apart

• 2 Community Based Outpatient Clinics – Aiken, South Carolina

– Athens, Georgia

• Primary Care Telehealth Outreach Clinic – Statesboro, Georgia

• Serves approximately 45,524 Veterans in 17 counties in Georgia and 7 in South Carolina

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• Ancillary Services – Imaging – Laboratory/Pathology – Pharmacy

• Specialty Care – Allergy – Cardiology – Dermatology – Endocrinology – Gastroenterology – Hematology/Oncology – Infectious Disease – Neurology – Pulmonary – Rheumatology

• Spinal Cord Injury Unit (SCI) • Surgery

– Ambulatory surgery – ENT – General surgery – Neurosurgery – Ophthalmology – Orthopedics – Plastics – Podiatry – Urology/Robotics – Vascular surgery

• Research

Authorized Beds:165

57 Medicine

37 Surgery

71 SCIU

Downtown Division Clinical Services

Built: 1980

686,604 square feet

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Uptown Division Clinical Services

• Active Duty Rehab Unit

• Blind Rehabilitation Center

• Community Living Centers

• Dental

• Domiciliary

• Inpatient Mental Health

• Medical Rehabilitation

• Nutritional Medicine

• Outpatient Mental Health

• Primary Care (PACT)

• Social Work

• Women’s Health Center

Authorized Beds: 315 40 Rehabilitation

15 Blind Rehabilitation

68 Psychiatry

132 CLC

60 Domiciliary

Built: 1991

1,060,079 square feet

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CNVAMC Affiliations

• Over 1000 trainees rotate through the medical center on an annual

basis.

• Medical and Dental Residents

– VA-funded resident positions

• 85 GRU (psych, IM, FM, neuro, surg, rad, ortho, specialties), 1 EAMC (FM)

• 3 GRU Dental

• Over 400 GRU Medical Students

• Associated Health Trainees

– Nursing, PA, rehab (PT, OT, RT), pharmacy, dietary, dental asst, HIM,

SW, U.S. Army nurse anesthetist

• VA programs dentistry, podiatry, clinical pastoral education, dietary,

audiology, blind rehab, psychology

• 172 program affiliations with 111 educational institutions across the

country

An Average Day at the CNVAMC

Fiscal Year 2014

Average Daily Outpatient Visits 1,317

Average Daily Outpatient Unique 1,202

Average Daily Outpatient ER Encounters 51

Average Daily Discharges 13

Average Daily Census (ADC) 279

ADC Inpatient 155

ADC Community Living Center 80

ADC Domiciliary 44

*A Day In The VA- Facility Averages Report from VSSC

FY 2014 as of April 6, 2014

Accomplishments

• 3-year Joint Commission Accreditation

• 3-year Commission on Accreditation of Rehabilitation Facilities (CARF) of all 11 programs

• Excellent Primary Care Access

• Improved Specialty Care Access

• Successful Office of Inspector General (OIG) Combined Assessment Program (CAP) and Community Base Outpatient Clinic (CBOC) Surveys

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Accomplishments

• Improved Consult Management Process

• Implemented Evidence Based Practice Protocols

• Improved Inpatient Evaluation Center (IPEC) Quality Measures

• Improved VA Surgical Quality Improvement Program (VASQIP) Quality Measures

• Increased All Employee Survey Participation

• Improved Affiliate Partnership Council with Georgia Regents University

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Accomplishments

• Opened Statesboro Primary Care Tele-health

Outreach Clinic (PCTOC)

• Enhanced Federal VA/DOD Partnership -Georgia

Federal Healthcare Executive Council (GFHEC)

• Decreased Length of Stay in Acute Care, Mental

Health and SCIU

• Implemented RN Residency Program

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New Initiatives

• Achieved Joint Venture Status with VA and DOD partners

• Increased sharing initiatives within VISN 7

• Participating in National Collaborative to Reduce Catheter-Associated Urinary Tract Infections and Pressure Ulcers

• Participating in National STAR Program to address disruptive behavior in Community Living Center

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New Initiatives

• Implementing Tele-ICU

• Actively Engaged in VISN Readiness Program

• Enhancing Patient Appointing Process

• Opening Simulation Learning Lab for Inter-

professional Training

• Launching Next Generation of Patient Centered Care

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THANK YOU!