CHAPTER TRAINING CONTENT SUBCOMMITTEEModerator:

Kenny Hulsey

Chapter Training Content Subcommittee Chair

Subcommittee Members

Kenny Hulsey, Chair Alice Cutter, TWC Jeff Gibson, Comcast Andy Parrott, Suddenlink SCTE Staff Liaison – Robin Fenton

Subcommittee Objective

Provide a structure to ensure that the SCTE chapters provide quality and relevant training needed within the industry through ongoing analysis of topics and categories that would be most valuable for the industry and the organizations within the industry.

2012 Subcommittee Accomplishments

Conducted training-needs analysis

1,044 members completed the analysis

Resulted in the following topic recommendations:

• New Products and technology• IP/IPv6• Troubleshooting• Outside Plant• Customer Premise/Installation

2012 Subcommittee Accomplishments

Reviewed and evaluated whether we have chapters is all needed areas.

Compared chapter locations to technical workforce of corporate alliance partners

• Comcast – 82% are within 90 miles of a chapter• Time Warner – 65% are within 90 miles of a chapter

Developed a standard evaluation to assess training quality and relevance.

2013 Subcommittee Accomplishments

Conducted Local Chapter Surveys

14 question survey

feedback from attendees on chapter training

Goal is for attendees to take this survey on their phones so short links and QR codes were provided.

Chapter Survey Responses

Survey Requests

Chapters Completed

SurveyIndividuals Responses

January 5 2 51

February 16 5 54

March 18 5 82

Chapter Survey Results

90% or greater of those surveyed agreed or strongly agreed with the following statements:

The instructor was knowledgeable about the topic.

The instructor was prepared for the training session.

SCTE chose an environment that was conducive to learning.

The objectives were appropriate for the intended audience.Material provided will be useful to me on the job.

The scope of the material was appropriate to meet my development needs.

CHAPTER SURVEY RESULTS 89% or less agreed with the following statements:

The product or technology covered in this training is being used by my company now.

I did not feel the instructor was trying to sell ma a particular product brand.

The content presented was relevant to my current job.

The training I received in this session will improve my job performance.

PRODUCT OR TECHNOLOGY COVERED IN THIS TRAINING IS BEING USED BY MY COMPANY NOW.

Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

I DID NOT FEEL THE INSTRUCTOR WAS TRYING TO SELL ME A PARTICULATE PRODUCT BRAND.

Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

SCTE CHAPTER TRAINING PORTAL Overview

Provide SCTE chapter leadership with online technical lectures they can use to quickly develop training agendas for chapter meetings

Delivery modes

Purely canned narrated PPTs (like existing modules), facilitated by and with Q&A afterwards by chapter leadership

Delivered by chapter leadership after reviewing canned material and developing their own notes for presentation

Supplemental Materials including one page leader guides, chapter area for feedback and printable handouts with key learning objectives.

SCTE CHAPTER TRAINING PORTAL Delivered through custom iCohere portal Chapter leaders sign contract that includes NDA. Chapter leaders must deliver using online portal, unable

to download PPTs or notes. Portal and PPTs will include SCTE marketing materials

and opportunities for chapters to enhance and improve SCTE content.

TimelineProcedures (contact, contest, etc.) by June 1st.

Four 1hr blocks of training to be available by June 30th

Four additional 1hr blocks uploaded every quarter

THE CONTENT PRESENTED WAS RELEVANT TO MY CURRENT JOB.

Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

TRAINING I RECEIVED IN THIS SESSION WILL IMPROVE MY JOB PERFORMANCE.

Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

Next Steps

Rollout training “toolkits” to all chapters. Work with the Professional Development

Committee to identify subject matter experts (SME) and communicate those individuals to the chapters.

Continue to evaluate chapter training.

Provide the feedback to the chapters

Use the feedback to help scale quality training to all chapters.