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Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 1
Mastering Interpersonal Communication
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 2
Improve Team Performance
Clarify Purpose
Build Consensus
Stay Focused
Communicate Well
Think Creatively
Resolve Conflict
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 3
Overview of Teams
Advantages Disadvantages
More Information
Diversity of Views
Support for Solutions
Improved Performance
Groupthink
Hidden Agendas
Free Riders
Increased Costs
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 4
Collaborative Writing
• Select collaborators
• Agree on project goals
• Avoid writing as a group
• Verify tools and techniques
• Take time to bond before starting
• Clarify responsibilities and processes
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 5
Online Collaboration
Content ManagementSystems and Wikis
Groupware andShared Workspaces
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 6
Develop Etiquette Skills
Business Settings
Social Settings
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 7
In Business Settings
First Impressions
Personal Appearance
A Genuine Smile
Telephone Skills
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 8
In Social Settings
Appropriate
Discussions
Mobile
Phones
Online
Activities
First
Impressions
Personal
Introductions
Business
Meals
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 9
Productive Meetings
Preparation
Leadership
Technology
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 10
ParticipantsPurpose
Time andPlace
Agenda
Preparing for
Meetings
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 11
Leading and Participating
Stay on
Track
Follow
the Rules
Invite
Participation
Participate
Actively
Close
Effectively
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 12
Meeting Technologies
• Virtual teams
• Virtual meetings
• Teleconferencing
• Videoconferencing
• Web-based systems
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 13
Improving Listening Skills
Build Relationships
Promote Innovation
Manage Diversity
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 14
Types of Listening
Content
ActiveEmphatic
Critical
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 15
The Listening Process
Decoding
Feedback
Message
RememberingReceiving
EvaluatingResponding
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 16
Barriers to Listening
PhysicalReception
SelectiveListening
Prejudgment
SelectivePerception
Little CommonGround
MemoryProblems
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 17
Nonverbal Communication
Intentional
Unintentional
Sen
din
gR
eceiv
ing
ComplementLanguage
Reveal theTruth
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 18
Categories of Nonverbal Communication
Touching Behavior
Vocal Characteristics
Facial Expressions
Time and Space
Personal Appearance
Gestures and Posture
