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CHAPTER 1: What is a Crucial Conversation? And who cares?

CHAPTER 1: What is a Crucial Conversation? And who cares?

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Page 1: CHAPTER 1: What is a Crucial Conversation? And who cares?

CHAPTER 1: What is a Crucial Conversation? And who cares?

Page 2: CHAPTER 1: What is a Crucial Conversation? And who cares?

Page 3: CHAPTER 1: What is a Crucial Conversation? And who cares?

Page 4: CHAPTER 1: What is a Crucial Conversation? And who cares?

Page 5: CHAPTER 1: What is a Crucial Conversation? And who cares?

CHAPTER 2: Mastering Crucial Conversations: The Power of Dialogue

Page 6: CHAPTER 1: What is a Crucial Conversation? And who cares?

Page 7: CHAPTER 1: What is a Crucial Conversation? And who cares?

Page 8: CHAPTER 1: What is a Crucial Conversation? And who cares?

CHAPTER 3 : Start with Heart – How to Stay Focused on What you Really Want.

(begins on next page)

Page 9: CHAPTER 1: What is a Crucial Conversation? And who cares?

Page 10: CHAPTER 1: What is a Crucial Conversation? And who cares?

Page 11: CHAPTER 1: What is a Crucial Conversation? And who cares?

Page 12: CHAPTER 1: What is a Crucial Conversation? And who cares?

Page 13: CHAPTER 1: What is a Crucial Conversation? And who cares?

END CHAPTER 3

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