Chapter 1Chapter 1Chapter 1Chapter 1

INTRODUCTIONINTRODUCTIONINTRODUCTIONINTRODUCTION

By :Nasser A. Kadasah

Chapter 1 will cover:Chapter 1 will cover:Chapter 1 will cover:Chapter 1 will cover:

1.4 Management Administration

1.9 Managerial Roles

1.13 Business Environment

1.4 Management Administration1.4 Management Administration1.4 Management Administration1.4 Management Administration

1.4.1 Management Process

1.4.2 Administration

1.4.3 Management Skills

1.4.4 Management Levels

1.4.1 Management Process

1.4.2 Administration

1.4.3 Management Skills

1.4.4 Management Levels

1.4.11.4.1 Management Process Management Process1.4.11.4.1 Management Process Management Process

Planning, Organizing, Leading, Motivating & Controlling the resources: To achieve the organization goals

Manager: Person who plans, organizes, leads and control: Human. Financial. Information.

Definitions of Functions…(1)Definitions of Functions…(1)Definitions of Functions…(1)Definitions of Functions…(1)

Planning: Developing a frame of reference to identify opportunities and threats.

To take actions:– Exploit Opportunities .– Encounter Threats.

Organizing: Assigning duties. Grouping tasks. Establishing authorities. Allocating resources.

Definitions of Functions…(2)Definitions of Functions…(2)Definitions of Functions…(2)Definitions of Functions…(2)

Staffing: Recruitment. Selection. Placement. Approval. Development.

of People in Organization

Human Resources

Leading: Influencing. Motivating. Directing.

Definitions of Functions…(3)Definitions of Functions…(3)Definitions of Functions…(3)Definitions of Functions…(3)

Controlling: Monitoring. Organization performance.

Towards attainment

of goals.

1.4.21.4.2 Administration Administration1.4.21.4.2 Administration Administration

Describes: the activity of implementing policy decisions.

Regulates: Day-to-day operations

Management VS. AdministrationManagement VS. AdministrationManagement VS. AdministrationManagement VS. Administration

Management and administration( the same ). Administration is ABOVEABOVE Management:

Administration determination of policies. Management execution of policies.

Administration is part of management: Administration total process of executive control. Management installation & following of procedures.

1.4.31.4.3 Management Skills…(1) Management Skills…(1)1.4.31.4.3 Management Skills…(1) Management Skills…(1)

Technical skills: ability to use: Procedure. Techniques. Knowledge.

Human skills: ability to work with: Understand. Motivate.

Fields

People

Management Skills …(2)Management Skills …(2)Management Skills …(2)Management Skills …(2)

Conceptual skills: ability to: Coordinate. Integrate. Organization's Goals & Activities

1.4.41.4.4 Management Levels…(1) Management Levels…(1)1.4.41.4.4 Management Levels…(1) Management Levels…(1)

1. Top- level Management: Small group responsible for overall management of

the organization. Called Executives. Tasks:

Laying objectives. Preparing strategies and policies. Issuing instructions for:

– Dept budgets.– Schedules– Procedures.

Appointing middle level. Maintaining public relations.

Management Levels…(2)Management Levels…(2)Management Levels…(2)Management Levels…(2)

2. Upper – Middle Management: Heads of various functions.

3. Middle Management: More than one level. Direct activities, Implement policies.

4. Lower –level Management: Direct Employees at non-managerial levels. Example: Foreman Supervisor.

1.9 Managerial Roles1.9 Managerial Roles1.9 Managerial Roles1.9 Managerial Roles

1.9.1 Interpersonal Roles

1.9.2 Informational Roles

1.9.3 Decisional Roles

1.9.1 Interpersonal Roles

1.9.2 Informational Roles

1.9.3 Decisional Roles

1.9 Managerial Roles1.9 Managerial Roles1.9 Managerial Roles1.9 Managerial Roles

Interpersonal

Informational

Decisional

• Figurehead• Leader • Liaison

• Monitor• disseminator • Spokesperson

• Entrepreneur• Disturbance Handler• Resource Allocator • Negotiator

Feed

back

Provide Information

Process Information

Use Information

1.9.11.9.1 Interpersonal Roles Interpersonal Roles1.9.11.9.1 Interpersonal Roles Interpersonal Roles

Figurehead: Represents the company outside.

Leader: Defines relationship between Managers and Employees.

Liaison: Interacts with peers & people outside the organization.

1.9.21.9.2 Informational Roles Informational Roles1.9.21.9.2 Informational Roles Informational Roles

Monitor: Receives and collects information.

Disseminator: transmits special information into the organization.

Spokesman: Disseminate organization’s information outside.

1.9.31.9.3 Decisional Roles Decisional Roles1.9.31.9.3 Decisional Roles Decisional Roles

Disturbance Handler: Deals with threat to the organization.

Resource Allocator: Deals with allocation of scarce resource to various requests.

Negotiator: Negotiates on behalf of the organization.

1.13 Business Environment1.13 Business Environment1.13 Business Environment1.13 Business Environment

1.13.1 Economic Environment

1.13.2 Social Environment

1.13.3 Political Environment

1.13.4 Legal Environment

1.13.1 Economic Environment

1.13.2 Social Environment

1.13.3 Political Environment

1.13.4 Legal Environment

1.13.11.13.1 Economic Environment…(1) Economic Environment…(1)1.13.11.13.1 Economic Environment…(1) Economic Environment…(1)

Capital: to buy building, machinery, inventories, office equipment,…etc.

Labor: Availability, Quality and Price of labor. Price level: its change affects the organization.

Inflation upset the organization.

Because its effect the cost of labor, material and other items.

Economic Environment…(2)Economic Environment…(2)Economic Environment…(2)Economic Environment…(2)

Government fiscal & tax policies: Controls the availability of credits. Tax affects every part of society:

High taxes not attractive for opening business.

Customers: Business must find out what people want and are willing to buy.

Economic Environment…(3)Economic Environment…(3)Economic Environment…(3)Economic Environment…(3)

Technology: The sum total of the knowledge we have of ways to do things. It includes:

Inventions. Techniques. Organized knowledge.

Impact of technology is seen on: New products New materials New tools New machines New service

1.13.21.13.2 Social Environment Social Environment1.13.21.13.2 Social Environment Social Environment

Made up of : Attitudes. Desires Expectations Degrees of intelligence and education. Beliefs Customs of people

1.13.31.13.3 Political Environment Political Environment1.13.31.13.3 Political Environment Political Environment

Attitudes and actions of the government leaders and legislators. Government affects every enterprise and

every aspect of life. Government may provide assistance to

business. Government is the biggest customer.

1.13.41.13.4 Legal Environment Legal Environment1.13.41.13.4 Legal Environment Legal Environment

Laws and regulations designed to protect: Customers Workers Environment.