Changing the paradigm

• Innovative approach to automating configuration management with proven, patented technology

• Versatile experience with 1000’s of global deployments

• Award-winning solution bundles imaging, recovery, configuration, compliance and reporting in a single scalable package

• Partner-driven organization providing unique business value and strong customer support

• Reduce Total Cost of Ownership: Reduce support incidents & repeat cases Eliminate desk-side visits Remove malware threats

• Control Change Management : Cut manual, error-prone changes Minimize business interruptions Increase patch success rate

• Manage Complexity: Balance admin rights, application updates Coordinate imaging, hardware refreshes Remotely migrate new OS’s, new platforms

• Satisfy Compliance : Enforce and demonstrate control

The challenges are clear…

ADMIN’S – MONITOR, REVIEW LOGS ETC…

BUT IT DOESN’T FIX THE PROBLEM

Automation is the key

Imaging Migrate & Deploy

Increase Success Rate of Patching & Update Process

Manage, Enforce & Recover from

DisastersAudit & Report

AUTOMATION

POLICY

ROI AN

D CO

MPLIAN

CE

Scalable deployments

Remote Desktop(for enterprise deployments)

SSL Web Connection(for enterprise deployments)

10 or 10,000 Systems…

New York City

Chicago

London

Los Angeles

• Automated, zero-touch bare-metal build process• Single instance file repository• From OS to desired state• Create standard imaging and build process to ensure consistency• Imaging optionally works from PXE (network boot) in BIOS• Customizable client build task allows for scripted boots and installs• Build with a single PXE boot < 7 minutes (vs. 21 minutes)

Persystent Suite automates the imaging and deployment

process

Automates admin tasks such as change computer name

Continues to automate admin tasks like join domain, auto reboot and create a

desired state snapshot

The system is now production ready

Imaging: 3X faster…automatically

• Automate the remote OS migration process• Locally backs up user profiles and settings• Apply the new Windows 7 or Windows 8 image• Remote system has a new restore point for recovery purposes in

minutes

Metric check on system to verify system can run

the new OS

Backup all local files to the local system, and files are uploaded to central

server

Concurrently downloads new files that constitute the

new image

Applies the local files and new image then creates a new system restore point

Remote migration=no onsite tech needed

• Automated patches, updates deployed consistently • Success rate increases via enforcement of desired state• Change management reporting is automated

Targeted end-points identified and scheduled

to receive a patch

Ensure end-points are in a desired state to accept new

patch

Patch applied through normal

process

Persystent takes an automated snapshot of the new/updated

desired state

The patch process is successful

Increase patch/update success

• Reduces support incidents• Limits desk-side visits• Eliminate repeat cases

Manages Desired State

User installs un-authorized programs, reconfigures system,

downloads security threat leaving the user unproductive

User calls helpdesk which remotely reboots the

system or has the user reboot the computer

Prior to boot of the OS, the system is brought back to the

desired state in seconds

File-based repair removes Spyware, unauthorized applications, and any misconfigurations even if system is

disconnected from the network while leaving user data alone

Creates a detailed file change report to ensure compliance

Automated, real-time repair

When disaster strikes…we’re prepared

• Industry estimates that 5% of the environments computers will experience hardware failure and require new hardware or a re-image

• BUT the time to get the system to production is very prolonged and often requires desk-side visits or shipping hardware from central IT

Hardware failure User or system admin installs new hard drive

Enable system to PXE boot to local network and download the last known

desired state image

Option 2: use DVD or USB device to boot

End-point system is recovered and back into production in

minutes

• Standard hardware & software reports

• Quickly identify compliance and operational exceptions

• Provide groupings at the user, organizational, departmental and geographic levels

• Demonstrate control over the environment

Satisfy compliance: audit/reporting

• Reduce operational downtime

• Reduce support incidents by 90%

• Enforce policy and compliance

• Increase application availability

• Reduce case resolution times, repeat cases

• Reduce on-site or remote service requests

• Integrates with existing infrastructure

• Automated compliance reporting

• Improved user satisfaction

• Simple and silent install process…fast

Making a difference

“I get audited. I get audited a lot.”

- Michael Tampone Sterling Risk, Chief Technology Officer

THE PROBLEMOur external audits required us to demonstrate control over our IT systems. Demonstrating that we could re-image a system wasn’t a solution any longer especially due to self inflicted Malware infections.

The weight of compliance

OUR ACTIONOver the last 5 years, Persystent Suite has enabled IT to manage the standard state of our systems. The routine automated recovery process provided the necessary documentation for the external auditors. THE RESULTHaving the ability to enforce our standard state enabled us to achieve compliance, even when systems aren’t connected to our network or agents aren’t connected to the domain.

THE PROBLEMStudent classrooms and computer labs required routine daily re-images between classes to ensure the standard curriculum was available for the next student. Additionally, each semester all campus computers required a new image to ensure the latest and greatest technology refreshes. Traditional lock down solutions, hardening tools and traditional imaging technologies just weren’t viable.

OUR ACTIONOver the last 11 years, Persystent Suite enabled the system administrators to automate the recovery of the standard curriculum in seconds. The campus refresh program was also automated with a new image in minutes.

THE RESULTTeachers were able to focus their efforts on the curriculum and teaching children rather than classroom preparation. The System Administrators remotely managed all of campus computers centrally rather than local campus visits. The ROI was calculated in days.

Educating students

THE PROBLEMTo maintain transactional integrity between POS and DVR systems at nearly 10,000 remote locations while ensuring PCI compliance on the restaurant POS networks requires password changes every 90 days and up-to-date patching. Push-based technology will not work.

OUR ACTIONOver the last 4 years, Utopic has facilitated the scheduling of password changes, retrieval and execution of software updates, and maintaining ideal end state without manual intervention.

THE RESULTROI in less than 30 days based solely on first year savings.

Making compliance easier

THE PROBLEMThe Long Beach hospital wanted to upgrade and automate the imaging process for multiple platforms and apply an automated zero-touch approach. The VA was experiencing high volumes of support calls, remote assist, and desk-side visits related to misconfigurations and end-user self-induced errors.

OUR ACTIONOver the past 12 years, Persystent Suite has provided an automated imaging, and self-healing software solution for over 3,600 workstations and laptops.

THE RESULTThe hospital received ROI in less than 60 days.

Self-healing for the VA hospital

Customer testimonials