Changing Admins Lives Forever with Automated Network Management

The power of your most trusted IT admin everywhere, all the time

Mark PieningVP of Product Management & Marketing

July 22, 2010

Why Console Servers are Bleeding your Bottom Line

What we’ll cover

What happens when remote networks fail– Why software can’t solve the problem– Why local automation is the answer– Console Servers versus Automated Remote Management

Why ARM matters The economics of managing remote networks

– Defining your management resource mix– Tradeoffs between Risk and Cost

Who is adopting ARM– Example use cases

Conclusions and next steps

2©2010 Uplogix, Inc. | uplogix.com

What happens when networks fail

©2010 Uplogix, Inc. | uplogix.com

Remote Location or Datacenter

NOC

eHealth

Spectrum

Centralized SNMP-based NSM solutions provide rich diagnostic, fault management and reporting information…

… when the network is up and running.

NOC

eHealth

Spectrum

What happens when networks fail



NOC

eHealth

Spectrum

What happens when networks fail:Traditional Solutions



Console Server

UplogixControl Center

NOC

eHealth

Spectrum

What happens when networks fail:Faster, automated recovery with Uplogix


UplogixAppliance

Polling every30 seconds


Out-of-band modem

UplogixControl Center

NOC

eHealth

Spectrum

What happens when networks fail:Faster, automated recovery with Uplogix


UplogixAppliance

Polling every30 seconds

SummaryUplogix can detect, diagnose and remediate problems in real time, while integrating with your NSM tools to maintain NOC visibility 24x7.


Console Server vs. Uplogix ApplianceBoth connect to an array of attached devices

Benefits for Attached Devices

-------------------------------- Access via SSHv.2

EITHER DEVICE SITS HERE

Benefits for Attached Devices

-------------------------------- Access via SSHv.2 Continuous local monitoring Immediate detection of problems Local diagnosis and root cause Execution of recovery functions

Restore last known good config Force a reboot Confirm restoration

Push IOS upgrades Local and granular security and

authorization Full console logging of all activity


Why Automation Matters: Reducing your Mean Time to Resolution & Mean Time to Innocence


Why Automation Matters: Better Remote Troubleshooting and Monitoring

Current options impose a “management tax” on the network, plus leave data gaps when there is an

outage making troubleshooting more difficult


SNMP & Syslogs

Time 0

During an outage

D1 D2 D3

D1: Data loss immediately preceding eventD2: Data loss during event

D3: Data loss following event

Periodic Polling

With Uplogix(console connection

every 30 sec) Local database, no blackouts, capture anything over CLI that the user wants to monitor

Data

Defining your resource mix at each site

Decisions are based on risk/return calculations

– Cost of downtime vs. the cost of providing uptime at an acceptable level

Inputs

– People: Onsite IT staff

– Access: Console servers, out-of-band connection

– Monitoring: Software for SNMP-based polling over the network

– Automation: Scripts run over the network or locally-deployed infrastructure management


Defining your resource mix at each site


Quantifying downtime example: Management & opportunity costs

Assumptions

1,000 sites

4 devices/site

2.0 “Real” tickets per device per year

667 tickets per month

Uplogix Rollout Cost

$1.5M hardware/maintenance

7.2 month payback period


Site EConsole Server

and Human Effort

Router

WAN Acceleration

Switch

Other Device

Console Server

PDU

Site FWith UplogixAutomation

Router

WAN Acceleration

Switch

Other Device

Out-of-Band

PDU

UplogixAppliance

What you get with Automated Remote Management from Uplogix

Top Use Cases Secure Access

– Primary Path Failure– Integration with TACACS, RADIUS

Control and Recovery– Config change error– Lost network device startup config– Recovery from ROMmon mode– Mass configurations / Password / OS Changes

Enforcement and Compliance– Complete keystroke logging and access audit– Granular access restrictions


IOS Upgrade Procedure for Access RoutersCisco Doc #49044

Before the upgrade:

Install a TFTP Server

Establish a Console Session with the Router

Router Boot Problems (ROMmon mode, boot mode)

Software Installation and Upgrade Procedures

Step 1: Select a Cisco IOS Software Image

Step 2: Download the Cisco IOS Software Image to the TFTP Server

Step 3: Identify the File System to Copy the Image

Step 4: Prepare for the Upgrade

Step 5: Verify that the TFTP Server has IP Connectivity to the Router

Step 6: Copy IOS Image to the Router

Step 7: Verify the Cisco IOS Image in the File System

Step 8: Verify the Configuration Register

Step 9: Verify the Boot Variable

Step 10: Save the Configuration and Reload the Router

Step 11: Verify the Cisco IOS Upgrade 15©2010 Uplogix, Inc. | uplogix.com

IOS Upgrade Procedure for Access Routerswith Uplogix


Device Management

DriverCommands

PortFile System

Scheduler

Push OS

Controller

Heart Beat

Monitor

CLI Action

ControlCenter

Web Container

and Services

ConsolePort

EthernetPort

Uplogix compresses the 11 steps to 3, automating most of the work:

Step 1: Select a Cisco IOS Software Image.

Step 2: Download the Cisco IOS Software image to the Uplogix Control Center.

Step 3: Schedule the job.

Steps from Cisco that are automated:

Step 3: Identify the File System to Copy the Image

Step 4: Prepare for the Upgrade

Step 5: Verify that the TFTP Server has IP Connectivity to the Router

Step 6: Copy IOS Image to the Router

Step 7: Verify the Cisco IOS Image in the File System

Step 8: Verify the Configuration Register

Step 9: Verify the Boot Variable

Step 10: Save the Configuration and Reload the Router

Step 11: Verify the Cisco IOS Upgrade

1

2

3START

ServicesFTP

Server

TFTPServer

Uplogix Appliance

IOS Upgrade Procedure for Access Routerswith Uplogix

Benefits

The current process requires a console server:

1 Admin x 11 steps for 1 router IOS upgrade

With Uplogix:

1 Admin x 3 steps for 1 router IOS upgrade


CCIE

=x

CCIE

=x

… or 1,000 routers

Who is Implementing Uplogix?

EnergyFinancial Services Satellite Healthcare

MSP &Outsourcing

Mfg. & Retail Education

Government & Defense

U T I L I T I E S

O I L & G A S


http://www.slb.com/index.asp

http://www.proactivecommo.com/default.asp

http://www.ercot.com/index.html

You wouldn’t buy a rotary phone today,why buy a console server?


There is no need for console servers and your blood, sweat and tears

You have to look at the options for each site and full costs

Use Automated Remote Management for:

– Increased network uptime

– Decreased support costs

– Secure access to remote gear

Next steps

1. Look over the white paper (we’ll send it to you today as a follow-up)

2. Check out our website

3. Schedule a Webex demo, then have us show our automation in your environment with a proof of concept

– Toll free: 877-857-7077

– EMEA: 44(0)207-193-2798

4. Deploy Uplogix at your top 10 toughest sites

5. Expand across other sites with confidence and achieve maximum impact


The power of your most trusted IT admin everywhere, all the time

Mark PieningVP Product Mgmt & Marketing, [email protected] | 512-857-7095

www.uplogix.com

Questions?

The Uplogix ARM PlatformYour most trusted IT admin everywhere, all the time

The Intelligence Behind ARM

RMOS | The Remote Management Operating System powers ARM appliances, automating hundreds of routine system maintenance, configuration, diagnosis and recovery operations

©2010 Uplogix, Inc. | uplogix.com 22

Enterprise Scalability and Performance

Uplogix 3200 | Our flagship ARM appliance, available in 8-, 16-, 24-, or 32-port models, delivers advanced remote management capabilities for data centers, branch offices and remote locations on a robust and flexible platform

Compact and Affordable

Uplogix 430 | Comprehensive functionality in a fixed 4-port ARM appliance designed for enterprises needing to monitor, manage and control four or fewer devices and their power supply at any distributed location

Managing ARM Across the EnterpriseUplogix Control Center | The web-based, centralized point of control for all Uplogix ARM appliances and managed devices throughout your environment

Documents

Changing Admins Lives Forever with Automated Network Management