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Change and Transition Management:
– Excerpts From A Workshop
By
Nancy Lorsch, Ph.D.Lorsch, Berke & Associates
Lorsch, Berke & Associates 760-436-4853 [email protected]
Agenda
Impact/Reactions to Organizational Change
Predictable Problems
Context: A Model of Change & Transition
Your Role/Behaviors in Support of Organizational Change
Lorsch, Berke & Associates 760-436-4853 [email protected]
Predictable Problems When Change Occurs
Uncertainty and ambiguity Mistrust Self-preservation Communication tangles Loss of team spirit Power struggles Low morale, weak commitment Productivity problems
Lorsch, Berke & Associates 760-436-4853 [email protected]
Most Common Concerns
PERSONAL: “What will happen to me?”
CAREER: “Will I have a job? If so, will I be competent at it?......? ”
FINANCIAL: “Should I put off plans to buy (... a car;...)?” “How will I pay my bills (;...mortgage)?”
Lorsch, Berke & Associates 760-436-4853 [email protected]
Management’s Challenge
To simultaneously:
Process personal concerns
Provide help and support to your employees
Provide leadership and…..
Lorsch, Berke & Associates 760-436-4853 [email protected]
Response To The Challenge:Leading Transition Support
Desirable leadership behaviors during successful transitions focus on both: task issues people issues
Lorsch, Berke & Associates 760-436-4853 [email protected]
Responding To The Challenge
Understand how people (yourself included) react to change
Help yourself, your management, and your employees deal with the unsettling effects of change
Lorsch, Berke & Associates 760-436-4853 [email protected]
A Model For Understanding Change And Transition
PRESENT
STATE
TRANSITION
STATE
FUTURE
STATE
Lorsch, Berke & Associates 760-436-4853 [email protected]
Adapted from William Brideges Managing Transitions: Making the Most of Change
Understanding Change And Transitions
It isn’t change that does you in--it’s the transitions
(….contact Lorsch, Berke & Associates for more…..)
Lorsch, Berke & Associates 760-436-4853 [email protected]
Adapted from William Bridges Managing Transitions: Making the Most of Change
THE THREE PHASES OF TRANSITION
PRESENT
STATE
DESIRED
FUTURE
STATEPHASE I PHASE II PHASE III
ENDINGS IN-BETWEEN REORIENTATION> >
Lorsch, Berke & Associates 760-436-4853 [email protected]
Adapted from William Bridges Managing Transitions: Making the Most of Change
What To Expect During The Transition Phases
ENDINGS
Shock
…..
…..…..
IN-BETWEEN
……
Depression
Suffering
…..
REORIENTATION
…..
……
Exploration
…….
Lorsch, Berke & Associates 760-436-4853 [email protected]
Contact Lorsch, Berke & Associates for more
Desired Transition BehaviorsPhase I: Endings
MANAGERS
Calm the troops
…………
Commit to the change
Control rumors …..
EMPLOYEES Acknowledge/
understand emotional reactions
…… ,,,,,,
…….
Stay focused on the on-going work.
…….
SupportingPersonalWell Being
SupportingOrganizationTransition
Lorsch, Berke & Associates 760-436-4853 [email protected]
DESIRED TRANSITION BEHAVIORSPhase II: In-Between
MANAGERS ….. Provide assurances,
reduce uncertainty
Recognize/reduce resistance
…… …… Continue making day-
to-day decisions …… …….
EMPLOYEES Understand/
acknowledge “psychological soreness”
……..
Stay focused on on-going work
…… …… Support special
projects and transition work
……..
SupportingPersonal
Well Being
SupportingOrganization
Transition
Lorsch, Berke & Associates 760-436-4853 [email protected]
DESIRED TRANSITION BEHAVIORS
Phase III: Reorientation MANAGERS
Attend to those “lagging” behind
Support curiosity …… ……. Shape and reinforce
the new culture ……. …….. Involve people in
planning for the future
EMPLOYEES …… ………. Understand new role and
individual performance objectives
…… Build positive
relationships with new boss or coworkers
……..
SupportingPersonal
Well Being
SupportingOrganization
Transition
Lorsch, Berke & Associates 760-436-4853 [email protected]
COMMUNICATION AS A LEADERSHIP TOOL DURING
TRANSITIONS
COMMUNICATE COMMUNICATE COMMUNICATE
Be supportive of Company direction and higher management
…… Explain why schedules and plans often
change ……. …… Use multiple methods of communication
Lorsch, Berke & Associates 760-436-4853 [email protected]
SO WHAT? NOW WHAT?
How can you determine which phase of transition each of your employees is in?
What actions might you take to more effectively guide and respond to employees during this transition?
……
Lorsch, Berke & Associates 760-436-4853 [email protected]
NEXT STEPS
Talk with Lorsch, Berke & Associates about enhancing workforce capability in the area of Change and Transition Management in your organization
Lorsch, Berke & Associates 760-436-4853
