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1 Managing Mass Communications Understanding their use in today’s environment Bea Pacheco Ateneo Graduate School of Business December 2009 Top 10 Concepts (Visual Edition)

Ch18 Managing Mass Communications: A Visual Model

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Page 1: Ch18 Managing Mass Communications: A Visual Model

1

Managing Mass CommunicationsUnderstanding their use in today’s environment

Bea PachecoAteneo Graduate School of Business

December 2009

Top 10 Concepts (Visual Edition)

Page 2: Ch18 Managing Mass Communications: A Visual Model

Outline: Managing Mass Communications…

1. 4 tools (SPREAd)2. 5Ms of Advertising3. “the BIG idea”4. Using alternatives?5. Media timing

Page 3: Ch18 Managing Mass Communications: A Visual Model

Outline: Managing Mass Communications…

6. Benefits (who?)7. Manage events (why?)8. Customer experience9. Role of MPR10. Evaluate effectiveness (how?)

Page 4: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…

Page 5: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…

Utilizes 4 SPREAd tools.

Page 6: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…

Utilizes 4 SPREAd tools.

Sales Promotio

n

Page 7: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…

Utilizes 4 SPREAd tools.

Sales Promotio

n

PublicRelations

Page 8: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…

Utilizes 4 SPREAd tools.

Sales Promotio

n

PublicRelations

Events &Experienc

es

Page 9: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…

Utilizes 4 SPREAd tools.

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

Page 10: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…

Develop 5M’s of Advertising

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

5

Page 11: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…

Develop 5M’s of Advertising

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

5

Mission

Page 12: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…

Develop 5M’s of Advertising

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

5

Mission

Money

Page 13: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…

Develop 5M’s of Advertising

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

5

Mission

Money

Message

Page 14: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…

Develop 5M’s of Advertising

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

5

Mission

Money

Message

Media

Page 15: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…

Develop 5M’s of Advertising

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

5

Mission

Money

Message

Media Measureme

nt

Page 16: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…

Always seek the “BIG” idea

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

5

Mission

Money

Message

Media Measureme

nt

IDEA

Page 17: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…Alternative advertising options may

also work.

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

5

Mission

Money

Message

Media Measureme

nt

IDEA

“Alter”-native

Page 18: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications… Select appropriate Media Timing.

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

5

Mission

Money

Message

Media Measureme

nt

IDEA

“Alter”-native

Timing

Page 19: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…Sales promotion tools provide benefits to everyone.

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

5

Mission

Money

Message

Media Measureme

nt

IDEA

“Alter”-native

Timing

Everyone

Page 20: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications…

Manage events properly.

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

5

Mission

Money

Message

Media Measureme

nt

IDEA

“Alter”-native

Timing

Everyone

Deepens Relationship

Page 21: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications… Create experience for Customers.

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

5

Mission

Money

Message

Media Measureme

nt

IDEA

“Alter”-native

Timing

Everyone

Deepens Relationship

Unique Experiences

Page 22: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications… Support marketing department with Marketing Public Relations.

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

5

Mission

Money

Message

Media Measureme

nt

IDEA

“Alter”-native

Timing

Everyone

Deepens Relationship

Unique Experiences

Builds credibilit

y

Page 23: Ch18 Managing Mass Communications: A Visual Model

Managing Mass Communications… Evaluate Advertising Effectiveness adds up 4

shares.

Sales Promotio

n

PublicRelations

Events &Experienc

es

Advertising

5

Mission

Money

Message

Media Measureme

nt

IDEA

“Alter”-native

Timing

Everyone

Deepens Relationship

Unique Experiences

Builds credibilit

y

Voice Mind & Heart

MarketExpenses

Page 24: Ch18 Managing Mass Communications: A Visual Model

Summary: Managing Mass Communications…

1. 4 tools (SPREAd)2. Develop 5Ms of Advertising3. Always seek “the BIG idea”4. Using alternatives can work5. Select proper timing

Page 25: Ch18 Managing Mass Communications: A Visual Model

Summary: Managing Mass Communications…

6. Sales promotions tools benefit everyone7. Manage events properly8. Creates customer experience9. MPR supports marketing department10. Evaluate effectiveness through 4 shares

Page 26: Ch18 Managing Mass Communications: A Visual Model

26

Managing Mass CommunicationsUnderstanding their use in today’s environment

Bea PachecoAteneo Graduate School of Business

December 2009

Top 10 Concepts (Visual Edition)